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Jurnal Manajemen Riset Inovasi
Published by Universitas Sains Dan Teknologi Komputer
ISSN : 29632307     EISSN : 29647800     DOI : 10.55606
Core Subject : Science,
Decision Sciences, Operations Research & Management
Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan Investasi.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Menejemen Teknologi dan Inovasi
Articles 248 Documents
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Pengaruh Kualitas Pelayanan Publik terhadap Kepercayaan Masyarakat (Public Trust) Melalui Kepuasan Masyarakat Sebagai Variabel Mediasi di Kantor Kelurahan Karijawa Nurul Sidikah; Nurut Hayat; Asmawati Asmawati
Jurnal Manajemen Riset Inovasi Vol. 4 No. 2 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i2.9409

Abstract

This study aims to analyze the effect of public service quality on public trust through public satisfaction as a mediating variable at the Karijawa Subdistrict Office. This is a quantitative study using an explanatory research approach. Using accidental sampling and the Lemeshow formula, a sample of 96 respondents was obtained from a total population of 1,343 service users. Primary data were collected via a 1–5 Likert-scale questionnaire and supplemented by secondary data from documentation and interviews. Data analysis employed the Partial Least Squares-Structural Equation Modeling (PLS-SEM) method, involving evaluation of the outer model (validity and reliability) and the inner model (hypothesis testing via bootstrapping). The study concluded that the quality of public services at the Karijawa Subdistrict Office has a positive and significant impact on increasing public trust, both directly and indirectly. Reliable, responsive, transparent, and friendly service has proven to be the primary factor driving resident satisfaction. The emotional satisfaction consistently felt by the community regarding these administrative services eventually crystallizes and acts as a very strong mediating bridge in constructing, strengthening, and solidifying public trust and residents’ legitimacy regarding the credibility of the bureaucracy at the Karijawa Subdistrict Office. Therefore, the continuous improvement of service quality is the key to maintaining the stability of public trust at the sub-district level.
Pengaruh Etos Kerja terhadap Kinerja Karyawan Perusahaan di Indonesia Didit Darmawan; Muhammad Afian Firmansyah; Rahayu Mardikaningsih
Jurnal Manajemen Riset Inovasi Vol. 4 No. 2 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i2.9419

Abstract

In today’s era of multisectoral competition, the excellence of human resources (HR) is a crucial determinant of a company’s sustainability, as the achievement of its vision and mission heavily depends on employees who possess a resilient mindset and work ethic. This study was conducted to comprehensively examine the impact of work ethic on employee performance, drawing on various previous research findings. The research method applied was a literature review using a qualitative descriptive approach, synthesizing ten relevant scientific studies. The results of the data analysis consistently showed that work ethic has a positive and significant effect on employee performance. The findings confirm that work ethic is not merely a physical activity, but rather a manifestation of personality that motivates employees to perform at their best. From a managerial perspective, this study recommends that companies prioritize programs aimed at instilling professional values and fostering character development, as these strategies are crucial for creating a productive work culture, enhancing operational effectiveness, and strengthening the organization’s competitiveness in the face of global business challenges.  
Menciptakan Kepuasan Konsumen pada Jasa Servis Motor Berdasarkan Persepsi Pelanggan Bengkel Ikky Costum Fakhruddin Fakhruddin
Jurnal Manajemen Riset Inovasi Vol. 4 No. 2 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i2.9421

Abstract

This study aims to analyze the quality of motorcycle service services based on customer perception of the SERVQUAL model which consists of five main dimensions, namely reliability, responsiveness, assurance, tangibles, and empathy at the Ikky Costum Workshop in Samarinda using a qualitative approach. Data was obtained through observation, interviews, and documentation involving owners, mechanics and customers. Data analysis in this study uses interactive analysis techniques which include data reduction, data presentation, and conclusion drawn. The results of the study show that the quality of service in general meets customer expectations, especially in terms of service speed, friendly attitude and the ability to provide explanations to customers even though it is not fully optimal. However, there are still obstacles such as the limited number of mechanics, lack of service consistency, and lack of optimal time management. Workshop facilities are considered adequate to support customer comfort even though they still need improvement. Therefore, improving mechanical competence through periodic technical training, increasing the number of workers to improve service efficiency and improving the service management system to be more structured and consistent. In addition, workshops need to improve the quality of facilities such as the comfort of the waiting room and the arrangement of equipment as well as maintain a friendly attitude and attention to customers in order to create customer satisfaction and loyalty in the long term. Improving service quality needs to be done comprehensively to increase customer satisfaction and loyalty.
Peran Badan Usaha Milik Desa dalam Meningkatkan Pendapatan Masyarakat Melalui Usaha Produksi Batako di Desa Matua Janwar Surya Ardi; Samsudin Samsudin; Fahru Mauzu
Jurnal Manajemen Riset Inovasi Vol. 4 No. 2 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i2.9490

Abstract

This study aims to analyze the role of the Village-Owned Enterprise (BUMDes) in increasing community income through a brick-making business unit in Matua Village, Woja Subdistrict, Dompu Regency. The method used is a descriptive qualitative approach. Primary data were collected through participatory observation and in-depth interviews with key informants selected via purposive sampling, including the Village Head, the BUMDes Director, unit managers, production workers, and consumer members of the community, while secondary data were obtained from BUMDes financial reports. Data analysis applied the Miles and Huberman interactive model (reduction, data presentation, and drawing conclusions) with validity testing using source and technique triangulation. The research results indicate that the Matua Village BUMDes plays a significant role as a central facilitator in breaking the cycle of seasonal unemployment for youth and farm laborers while simultaneously curbing the pace of urbanization. This brick-making business unit has been proven to increase workers’ monthly net income by 30% to 50% through a flexible system of daily wages and piecework. This increase in disposable income has a positive impact on the quality of life for workers’ families, particularly regarding nutritional needs and the continuity of children’s education, and creates a domino effect that accelerates the internal economic circulation of the village.
Efektivitas Implementasi Perencaan Anggaran Melalui Realisasi terhadap Kinerja Keuangan Palang Merah Indonesia Kota Tangerang Selatan Sandi Yuda Wardani; Zulfitra Zulfitra; Sri Retnaning S
Jurnal Manajemen Riset Inovasi Vol. 4 No. 3 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i3.9506

Abstract

This study aims to determine and analyze the effectiveness of budget planning implementation and realization on the financial performance of the Indonesian Red Cross in South Tangerang City. This study was designed using quantitative methods. The study population consisted of 123 permanent employees. The sampling process used a saturated sampling method, resulting in a sample of 123 respondents. The research data was further processed using Smart PLS 4.0. The analytical method used was SEM PLS. With a T-statistic value of 8.956, much greater than 1.96, and a P-value of 0.000, much smaller than 0.05, it shows that budget planning has a positive and very significant effect on budget realization. The T-statistic value is far above 1.96 and the P-value is 0.000, which shows that budget realization has a positive and significant effect on financial performance. The study concluded that Budget Planning has a significant positive effect on Financial Performance at the Indonesian Red Cross in South Tangerang City. Budget Planning has a significant positive effect on Budget Realization at the Indonesian Red Cross in South Tangerang City. Budget Realization has a significant positive effect on Financial Performance at the Indonesian Red Cross in South Tangerang City.
Pengaruh Flash Sale dan Gratis Ongkos Kirim terhadap Keputusan Pembelian Konsumen pada Marketplace Shopee di Masyarakat Kabupaten Dompu Suhada Suhada; Yeye Suhaety; Desi Rubiyanti
Jurnal Manajemen Riset Inovasi Vol. 4 No. 2 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i2.9508

Abstract

This study aims to analyze the effect of flash sales and free shipping on consumer purchasing decisions on the Shopee marketplace in Dompu Regency. This study uses a quantitative approach with a survey method. The study population is all active Shopee users in Dompu Regency whose number is not known for certain. The sample size was determined using the Lemeshow formula to obtain 96 respondents, while the sampling technique used purposive sampling. Data were collected through questionnaires using a Likert scale and analyzed using multiple linear regression with the help of SPSS. Before testing the hypothesis, the data were tested through validity, reliability, normality, multicollinearity, and heteroscedasticity tests. The results showed that flash sales have a positive and significant effect on consumer purchasing decisions with a regression coefficient value of 0.424 and a significance value of 0.000. Free shipping also has a positive and significant effect on purchasing decisions with a regression coefficient value of 0.504 and a significance value of 0.000. Simultaneously, flash sales and free shipping have a significant effect on purchasing decisions with a calculated F value of 248.542 and a significance value of 0.000. The Adjusted R Square value of 0.839 indicates that the two variables can explain 83.9% of the variation in consumer purchasing decisions. This finding indicates that promotional strategies such as flash sales and free shipping are important factors influencing consumer purchasing decisions on the Shopee marketplace Dompu Regency.
Pengaruh Motivasi Kerja dan Kompensasi terhadap Kepuasan Kerja Pegawai Kantor Pertanahan Kabupaten Buleleng Komang Tri Sukma Pratiwi; Krisna Heryanda
Jurnal Manajemen Riset Inovasi Vol. 4 No. 3 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i3.9524

Abstract

This study aims to examine the effect of work motivation and compensation on job satisfaction among employees of the Land Office of Buleleng Regency. The study is motivated by the importance of job satisfaction as a key factor in supporting employee performance, loyalty, and productivity in delivering land administration services to the public. This research employs a causal quantitative design with the entire population of employees at the Land Office of Buleleng Regency as respondents. Data were collected through questionnaires that had undergone validity and reliability tests to ensure the appropriateness of the research instruments. The data were then analyzed using multiple linear regression with SPSS version 26 for Windows. The results show that work motivation has a positive and significant effect on employee job satisfaction at the Land Office of Buleleng Regency. Compensation also has a positive and significant effect on job satisfaction. In addition, work motivation and compensation simultaneously have a significant effect on job satisfaction. These findings indicate that good work motivation and fair, appropriate, and adequate compensation can improve employee job satisfaction. However, there are still other factors outside the research model that also influence job satisfaction and may be examined in future studies. Therefore, the management of motivation and compensation should be considered as an organizational strategy to create a more conducive, professional, productive, and sustainable work environment.
Pengaruh Pengeluaran Pemerintah terhadap Pertumbuhan Ekonomi Aceh Erni Suryani; Miswar Miswar; Safuridar Safuridar
Jurnal Manajemen Riset Inovasi Vol. 4 No. 3 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i3.9535

Abstract

This study aims to analyze the effect of goods and services expenditure and social assistance expenditure on economic growth in Aceh Province. Economic growth is an important indicator of regional development performance and can be influenced by government fiscal policies through regional expenditures. This research employed a quantitative approach using secondary time-series data for the period 2012–2024 obtained from the Central Bureau of Statistics (BPS) of Aceh Province and the Directorate General of Fiscal Balance (DJPK). Multiple linear regression analysis was used to examine the influence of the independent variables on economic growth. The results indicate that goods and services expenditure has a positive and significant effect on economic growth in Aceh Province. Meanwhile, social assistance expenditure has a negative and insignificant effect on economic growth. Simultaneously, both goods and services expenditure and social assistance expenditure affect economic growth. The findings suggest that goods and services expenditure is a more effective component of government spending in stimulating regional economic activities, while social assistance expenditure primarily functions as a social protection instrument. Therefore, local governments should optimize the quality of public spending to support sustainable economic growth.
Pengaruh Flash Sale dan Electronic Word of Mouth terhadap Keputusan Pembelian Produk Glad2Glow di Shopee pada Mahasiswi Prodi Manajemen Angkatan 2022 Universitas PGRI Adi Buana Surabaya Nurcahyani, Devi; Annisa Ika Damayanti; Anisa Firdiani; Alladyis Febia Wahyuningtias; Agus Asmoro; I Made Bagus Dwiarta
Jurnal Manajemen Riset Inovasi Vol. 4 No. 3 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i3.9543

Abstract

The rapid development of digital technology has brought significant changes to electronic commerce activities in Indonesia. This advancement has encouraged the growth of the beauty industry, particularly skincare products, which increasingly utilize e-commerce platforms as a means of marketing and sales. Amid the intense competition on Shopee, Glad2Glow products have successfully attracted consumers' attention through various digital marketing strategies, such as flash sale programs and the dissemination of information through electronic word of mouth (e-WOM). This study aims to determine and analyze the influence of flash sales and electronic word of mouth on purchasing decisions for Glad2Glow products on Shopee among female students of the Management Study Program at PGRI Adi Buana University Surabaya. The research employed a quantitative method with a purposive sampling technique. Data were collected through questionnaires distributed to respondents who met the research criteria and were tested for validity and reliability before further analysis was conducted. The results indicate that flash sales and electronic word of mouth have a significant influence on purchasing decisions for Glad2Glow products. Promotional programs offering discounts within a limited time period are able to encourage consumers' purchase intentions. Meanwhile, information, reviews, and experiences shared by consumers through digital media also play an important role in shaping purchasing decisions. Simultaneously, both variables make a significant contribution to purchasing decisions for Glad2Glow products on Shopee.
Analisis Penerapan Activity Based Costing (ABC) dalam Penentuan Harga Pokok Produksi Guna Mengurangi Distorsi Biaya pada Perusahaan Manufaktur Debby Anastasya Panggabean; Yessi Annta Gultom; Hansen Alan Silalahi; E. Hamonangan Siallagan
Jurnal Manajemen Riset Inovasi Vol. 4 No. 1 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i1.9547

Abstract

The rapid development of the industrial world demands accuracy in determining the Cost of Goods Manufactured (COGM) to avoid cost distortion. Many manufacturing companies still implement traditional volume-based methods with a single driver, which triggers undercosting and overcosting. This study aims to analyze the implementation of the Activity-Based Costing (ABC) method in determining COGM to mitigate cost distortion. The research method used is descriptive qualitative by identifying production activities, grouping them into cost pools, determining cost drivers, and comparing the results with traditional methods. The results show that overhead activities are classified into five main components: purchasing cost, storage cost, machine cost, packaging cost, and distribution cost. Based on data calculation, the traditional method generates significant cost distortion, where Product A experiences undercosting of Rp800,000 and Product B experiences overcosting of Rp800,000. Conversely, the implementation of the ABC method utilizing multiple cost drivers is proven to allocate overhead costs proportionally according to actual activity consumption. The implication is that the ABC method provides higher quality and more accurate cost information to support operational efficiency, strategic pricing, and management profit planning.

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