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Adrial Falahi
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Fakultas Ekonomi Program Studi Manajemen UMN Al Washliyah Jl. Garu II No 93 Medan (061) 786 7044 / (061) 786 2747
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Kota medan,
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INDONESIA
Jurnal Ilmu Manajemen Dan Kewirausahaan (JIMK)
Published by Universitas Muslim Nusantara Al Washliyah Medan
ISSN : -     EISSN : 27744795     DOI : https://doi.org/10.32696/jimk
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Ilmu Manajemen Dan Kewirausahaan (JIMK) merupakan Jurnal Program Studi Manajemen Fakultas Ekonomi Universitas Muslim Nusantara Al-Washliyah. Jurnal ini khusus memuat kajian ilmiah yang berkaitan dengan manajemen SDM, manajemen keuangan, manajemen pemasaran dan kewirausahaan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 112 Documents
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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Jasa Kapal Pada PT. Tirta Permai Bahari Medan Samuel Tenang Ukur Ardianta Ginting; Charisma Kuriata Ginting; Tatia Kristina Br Tambunan; Putri Ramadania
JURNAL ILMU MANAJEMEN DAN KEWIRAUSAHAAN (JIMK) Vol 7 No 1 (2026): Juni
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis, Universitas Muslim Nusantara Al-Washliyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/jimk.v7i1.6681

Abstract

Indonesia is an archipelagic country with maritime economic activities, which include port management, ship docking, cargo transportation, and various shipping-related services. Therefore, many shipping companies operate in the field of ship agency services. Their operational activities, including ship arrivals and departures, raise concerns about service quality and customer satisfaction. The independent variable (X) is Service Quality, and the dependent variable (Y) is Customer Satisfaction. The method used is quantitative descriptive analysis. The results of a simple regression analysis conclude that variable X can influence variable Y, as seen from the magnitude of the regression coefficient obtained. The results of the multiple correlation (R) test indicate that each increase in variable X will increase variable Y. The results of the multiple determination coefficient test indicate that the independent variable influences the dependent variable, while the remaining variables are influenced by other variables. The partial coefficient (r) test results show a regression coefficient of 61.6% and an R-square of 37.9%, which will determine the extent to which the independent variable dominates the dependent variable. The theories are then tested through measuring variables from numbers and analyzing data using statistical procedures using SPSS software. Based on this, the research objective and title are "The Influence of Service Quality on Customer Satisfaction of Shipping Services at PT. Tirta Permai Bahari Medan."
Pengaruh Modal Sosial dan Jaringan Bisnis Terhadap Pengembangan Usaha Bordir di Kota Tasikmalaya Resky Ichsan Taufik; Alfin Nur Arifah; Rina Madyasari; Yudi Setia Rachmanda
JURNAL ILMU MANAJEMEN DAN KEWIRAUSAHAAN (JIMK) Vol 7 No 1 (2026): Juni
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis, Universitas Muslim Nusantara Al-Washliyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/jimk.v7i1.6699

Abstract

The embroidery industry is one of the leading business sectors in Tasikmalaya City and has significant potential to support regional economic growth. However, many business owners still face limitations in utilizing social capital and developing business networks, resulting in less optimal business development. This study aims to examine the influence of Social Capital and Business Networks on the Development of Embroidery Businesses in Tasikmalaya City. This research employed a quantitative method with a survey approach. The population consisted of embroidery business owners in Tasikmalaya City, with a sample of 94 respondents selected using purposive sampling. Data were analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, coefficient of determination (R²), F-test, and t-test with the assistance of IBM SPSS Statistics. The results indicate that Social Capital has a positive and significant effect on Business Development, with a regression coefficient of 0.356 and a significance value of 0.002. Business Networks also have a positive and significant effect on Business Development, with a regression coefficient of 0.463 and a significance value of 0.000. These findings suggest that stronger social capital and broader business networks contribute to higher levels of embroidery business development in Tasikmalaya City

Page 12 of 12 | Total Record : 112

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