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Lukman Hakim
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Jurnal Mediakita : Jurnal Komunikasi dan Penyiaran Islam
Published by Institut Agama Islam Negeri Kediri
ISSN : 25793721     EISSN : 26153327     DOI : https://doi.org/10.30762/mediakita
Core Subject : Religion, Education, Social,
Religion Languange, Linguistic, Communication & Media Social Sciences
Mediakita journal has several scopes both empirical and conceptual, multi concepts, theories, perspectives, paradigms and methodologies on Islamic communication studies, da’wah media, da’wah methods and strategis, audience analysis, social media, mass media, computer mediated communication, da’wah and popular culture, da’wah and political communication, da’wah, community and social impact and da’wah and globalization.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 174 Documents
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Innovation of Digital Communication in Public Complaint Services: The Case of the JAKI Application in the Smart Government Era Nurul Suhesti; Ika Devy Pramudiana; R Ayu Erni Jusnita; Nihayatus Sholichah
Mediakita Vol. 10 No. 2 (2026): Jurnal Mediakita : Jurnal Komunikasi dan Penyiaran Islam
Publisher : Fakultas Usluhuddin dan Dakwah UIN Syekh Wasil Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/mediakita.v10i2.3093

Abstract

The shift toward smart government has accelerated the digitalization of public services, yet empirical evidence on how digital communication innovations function as instruments of participatory governance remains limited. This study aims to analyze digital communication innovation through the JAKI (Jakarta Kini) application in public complaint services within the smart government framework of DKI Jakarta Province. Guided by a qualitative single instrumental case study design, data were gathered from 19 informants via in-depth interviews, structured non-participant observations, and document analysis. Informants included five CRM officers from Diskominfotik, six OPD staff members from three key agencies, and eight active JAKI users selected through purposive and snowball sampling. Data were analyzed using thematic content analysis and interpreted through the Van Meter and Van Horn policy implementation model. The findings reveal that JAKI has successfully shifted public complaint management from a one-way reporting mechanism to a two-way interactive system, evidenced by a 77.4% increase in report submissions from 98,177 (2021) to 174,147 (2024), with resolution rates consistently above 96%. However, the communication pattern, while technically interactive, has not yet achieved substantive symmetry because citizen feedback rarely influences formal policy revisions. Key determinants of implementation effectiveness include inter-agency coordination through the CRM system, implementer commitment across OPDs, and citizens' digital literacy levels. This study concludes that JAKI represents a meaningful innovation in participatory governance. However, sustained effectiveness requires stronger OPD capacity, equitable digital access for vulnerable groups, and institutionalized feedback mechanisms that translate complaint data into evidence-based policy decisions.
A Multidimensional Model for Mapping the Digital Divide in Indonesia’s Underdeveloped, Frontier, and Outermost (3T) Regions through a Systematic Literature Review Approach Syahrul Hidayanto; Billy Sarwono; Ilya R. Sunarwinadi; Irwansyah
Mediakita Vol. 10 No. 2 (2026): Jurnal Mediakita : Jurnal Komunikasi dan Penyiaran Islam
Publisher : Fakultas Usluhuddin dan Dakwah UIN Syekh Wasil Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/mediakita.v10i2.3480

Abstract

This study aims to map the digital divide in Indonesia's Underdeveloped, Frontier, and Outermost (3T) regions through a multidimensional approach using the Systematic Literature Review (SLR) method. Given the increasingly complex digital divide, which no longer centers on access alone, this study examines four main dimensions: access, usage, digital capability, and digital outcomes. Furthermore, this study examines the social, psychological, economic, and institutional determinants that contribute to variations in disparities between community groups. The researchers employed the SLR method following the PRISMA 2020 protocol and analyzed 29 articles from Q1 Scopus-indexed journals published between 2019 and 2025. The data analysis indicates that limited digital infrastructure, low digital literacy, inadequate socio-institutional support, and psychosocial barriers, such as technology anxiety, collectively exacerbate the digital divide, particularly for vulnerable groups, including women, older adults, teachers, and low-income communities. Furthermore, the findings also indicate that infrastructure alone is insufficient to address the digital divide without strong literacy interventions, technological trust, and community support. Furthermore, the digital divide significantly affects access to essential public services, including education, digital health, and economic opportunities. Ultimately, this study offers a multidimensional model that integrates technical, social, psychological, and institutional factors to elucidate the structure of the digital divide in Indonesia's 3T regions, providing a conceptual foundation for formulating more targeted digital inclusion policies.
Symbolic Interactionism in Forming Self-Concept Among Individuals with Mental Disorders Edi Nurhidin
Mediakita Vol. 10 No. 2 (2026): Jurnal Mediakita : Jurnal Komunikasi dan Penyiaran Islam
Publisher : Fakultas Usluhuddin dan Dakwah UIN Syekh Wasil Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/mediakita.v10i2.3644

Abstract

This research is motivated by the high prevalence of mental disorders and the persistent occurrence of discriminatory practices such as shackling in Indonesia, which actually worsen the condition of individuals with mental disorders. Furthermore, previous literature has limited exploration of the self-concept formation among individuals with mental disorders through positive symbolic interactions. Therefore, this study aims to explore alternative, more humane strategies for shaping the self-concept of Individuals with Mental Disorders (ODGJ) other than shackling. This qualitative research employed a constructivist paradigm with a case study method at the Baitul Latifa Foundation. Data were collected through participant observation and in-depth interviews using purposive sampling with seven informants, including the foundation's founder, survivors, and local residents. The study found that the foundation implemented "reflective interaction" as a form of symbolic interaction. The founder employed assertive communication as a social mirror, which individuals with mental disorders then processed as social input (the "I” concept) to reform their self-concept (the "Me" concept). In conclusion, reflective interaction proved effective as a strategy for reconstructing self-concept, fostering compliance, and positive behavioral change. This approach successfully helped ODGJ restore their social identity and gain community acceptance.
Digital Da’wah: A Religious Coping Analysis of Ismael Al-Kholilie’s Instagram Ni Wayan Supadmi Supadmi; Adi Fadli; Dwi Wahyudiati
Mediakita Vol. 10 No. 2 (2026): Jurnal Mediakita : Jurnal Komunikasi dan Penyiaran Islam
Publisher : Fakultas Usluhuddin dan Dakwah UIN Syekh Wasil Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/mediakita.v10i2.3805

Abstract

This study examines the role of Ismael Al-Kholilie's Instagram captions as a medium for digital da'wah that facilitates religious coping and psychological resilience among contemporary Muslim social media users in Indonesia. Data were collected systematically from the public Instagram account @ismaelalkholilie from January to December 2024, focusing on posts that explicitly address spiritual guidance, adversity, resilience, and psychological well-being. The research addresses three interrelated gaps: an empirical gap in studies that examine the psychological utility of caption-based religious messaging; a theoretical gap in integrating parasocial interaction theory with religious coping frameworks; and a contextual gap in the underrepresentation of the Indonesian Muslim digital landscape in existing scholarship. Employing qualitative content analysis, the study identifies three primary religious coping dimensions embedded within the captions: Benevolent Religious Reappraisal, Collaborative Religious Coping, and Seeking Spiritual Support. Findings reveal that Benevolent Religious Reappraisal is the dominant theme, present in approximately 67% of analyzed posts, followed by Seeking Spiritual Support (21%) and Collaborative Religious Coping (12%). Audience engagement, operationalized as the mean aggregate of likes, comments, saves, and direct messages per post (M = 5,263 interactions/post), is positively associated with the presence and intensity of religious coping themes, particularly tawakkul (reliance on Allah), which consistently generates the highest save and comment rates. Language accessibility and perceived emotional authenticity are identified as critical drivers of parasocial bond formation, sustaining follower loyalty, and facilitating the dissemination of organic content. Theoretically, this study advances the interdisciplinary fields of digital religion, Islamic communication, and religious coping scholarship. Practically, it offers actionable guidance for religious educators and social media practitioners seeking to enhance spiritual growth and mental health support through online platforms.

Page 18 of 18 | Total Record : 174

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