cover
Contact Name
Antonius Denny Firmanto
Contact Email
garuda@apji.org
Phone
+6285885852706
Journal Mail Official
danang@stekom.ac.id
Editorial Address
Jl. Bondowoso No.2, RW.2, Gading Kasri, Kec. Klojen, Kota Malang, Jawa Timur 65115
Location
Kota malang,
Jawa timur
INDONESIA
Jurnal Mahasiswa Kreatif
ISSN : 2986304X     EISSN : 29863066     DOI : 10.59581
Ilmu Sosial Humaniora, Pertanian, Kesehatan, Peternakan, perikanan, Politik, Pendidikan, Ilmu Teknik, Teknik Elektro dan Informatika, Desain Komunikasi Visual, Manajemen, Ekonomi dan Akuntansi, Kewirausahaan dan Bisnis.
Arjuna Subject : Umum - Umum
Articles 269 Documents
Optimasi Fasilitas Warning Sign Dalam Meningkatkan Pelayanan Penumpang Di Terminal Bandar Udara Internasional Juanda Surabaya Suprayogi; Awan
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1143

Abstract

KM 22 of 2005 describes the application of SNI 03-7094-2005 regarding signs at airport terminals as a mandatory standard which explains that every area within the passenger terminal must be equipped with clear and easy-to-understand warning signs. Obstacles found by researchers when carrying out initial observations were finding deficiencies in installing warning signs at Terminal 1 of Juanda International Airport, Surabaya. The purpose of this study is to find out how to optimize the warning sign facility in improving passenger service at the Juanda International Airport Surabaya terminal, to find out the obstacles faced and the solutions in optimizing the warning sign facility at Juanda International Airport. This study uses a qualitative method. This research was conducted at Juanda International Airport in Surabaya which was held in June 2023. The data collection techniques used were observation, interviews, and documentation. The validity test of the data used is source triangulation and technique triangulation. Data analysis used is data reduction, data presentation, and conclusions. The results of research based on service indicators show that: (1) physical evidence (tangibles) includes an imbalance in the placement of signboards; (2) reliability includes the use of available tools and the application of clear service standards; (3) responsiveness, including responsiveness to complaints and input from passengers; (4) guarantee (assurance) includes routine maintenance, as well as providing accurate information; (5) empathy (empathy) includes providing individual and responsive services. The obstacles encountered are that the warning sign is only visible from the west side of the terminal area, but not visible from the east side, the placement of the no smoking sign is not optimal, the no smoking sign is damaged, there are instructions for using a hydrant box that is less strategic .
Pengaruh Service Excellent Petugas Check In Counter Terhadap Kepuasan Penumpang Maskapai Citilink Di Bandar Udara Internasional El Tari Kupang Maria Tiara Putri Manafe; Fryda Fatmayati
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1144

Abstract

In the era of globalization, good service in accordance with expectations can provide satisfaction for passengers because service quality has a close relationship with passenger satisfaction. In general, the level of passenger satisfaction depends on the quality of service received. Various ways are done to be able to attract the hearts of passengers to feel satisfied with what they expect. The purpose of this study was to find out whether service excellence has an effect on Citilink airline passenger satisfaction. This study used quantitative methods, with data collection techniques using questionnaires. Questionnaires were distributed to passengers who had experienced Citilink airline services at El Tari Kupang International Airport. The respondents of this research were 100 respondents. In this study using the SPSS application to process data, this research uses Simple Linear Regression. The results of hypothesis testing show that Ho is rejected and Ha is accepted with a significant value (sig) of 0.000 and a calculated T value of 8.700. Because the sig value is 0.000 <0.05 and the calculated T value is 8.700 > 1984 T table, it means that there is an influence between variable X on variable Y. The results of simple linear regression analysis show that the magnitude of the influence of variable X excellent service on variable Y is passenger satisfaction of 43, 6% while the other 56.4% is influenced by other factors outside the X variable (excellent service).
Pengaruh Penerapan Low Cost Carrier & Brand Image Terhadap Keputusan Penumpang Dalam Pembelian Tiket Pesawat Lion Air Di Bandar Udara Internasional Yogyakarta Evi Wahyuni Dau; Faiz Albana
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1145

Abstract

Maskapai Lion Air is a private company engaged in aviation services that have been long enough in the territory of Indonesia. . Lion Air itself is famous for airlines that offer flights with low fares or Low Cost Carier (LCC) at prices that are somewhat cheaper than prices offered by other airlines considered an effort to discipline the public in traveling effectively and efficiently. Brand image is a very important thing that must be considered by companies as market participants, because through a good Brand Image will be able to cause emotional values in consumers. This study used quantitative methods using purposive sampling. The sample used in this study was 100 respondents. The results of the distribution of questionnaires to 100 respondents of Lion Air airline passengers at Bandar Uadar Internasional Yogyakarta and measured using Roscoe theory. Data collection of the number of samples using surveys and instruments in the form of questionnaires. Test T and coefficient of determination with Low Cost Carrier &; Brand Image as the independent variable and Purchase Decision as the bound variable processed using SPSS. The results showed that the value of t calculated t table with a value of 5.326 1.661 with a significance level of 0.05, so it can be concluded that Ho is accepted and Ha is rejected which means there is an influence of Loc Cost Carrier &; Brand Image on Purchasing Decisions simultaneously. based on the coefficient of determination R2, it can be concluded that the contribution of the magnitude of the influence of all variables (Low Cost Carrier &; Brand Image) on the dependent variable (Purchase Decision) is 53.3%, while the remaining 46.7% is influenced by other variables that are not studied. Based on the conclusions obtained in this study, there are several suggestions that can be given regarding Low Cost Carrier &; Brand Image on passenger decisions in purchasing Lion Air flight tickets at Yogyakarta International Airport, for companies it is expected to be able to maintain and improve the image of the company. By continuing to provide and improve quality in serving passenger needs. The company is also expected to understand the characteristics of its consumers about what is needed and wanted, thus the company will be easier in attracting consumers in making purchases both old consumers and to attract new consumers.
Pengaruh Kualitas Layanan dan Komplain Penumpang Terhadap Kinerja Karyawan Maskapai Wings Air Di Bandar Udara Sultan Muhammad Salahuddin Bima Ainun Sari; Eny Sri Haryati
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1152

Abstract

Customer satisfaction is a level of one's feelings after comparing several related factors such as perceived performance or results which can then be compared with the desired expectations. The purpose of this study was to determine the effect of Wings Air airline service quality at Sultan Muhammad Salahuddin Bima Airport, to determine the effect of Wings Air airline passenger complaints at Sultan Muhammad Salahuddin Bima Airport and to determine how much influence service quality and passenger complaints have on employee performance. This research is quantitative research using primary and secondary data. Primary data was obtained from a questionnaire (questionnaire), while secondary data was obtained from PT. Wings Air, articles and website internet. The analysis technique uses descriptive analysis, multiple regression, t-test, and f-test. The results of this study indicate that the calculated F value is 82.002 and a sig value of 0.00 is less than 0.05.
Pengaruh Lingkungan Kerja Terhadap Kinerja Karyawan Unit Ground Handling PT. Kokapura Cabang Bandara Internasional Ahmad Yani Semarang Ririn Putri Setia Cahayanti; Suprapti
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1154

Abstract

Dengan berkembangnya zaman dan teknologi, suatu perusahaan akan melakukan perubahan organisasi yang dirancang untuk memungkinkan perusahaan bertahan dan bersaing dengan perusahaan lain. Oleh karena itu diperlukan kinerja yang baik dari setiap orang yang ada di dalam organisasi. Salah satu masalah utama sumber daya manusia adalah bagaimana cara terbaik untuk meningkatkan kinerja karyawan. Metode pengumpulan data menggunakan kuesioner. Penelitian ini bertujuan (1) Untuk mengetahui apakah lingkungan kerja memiliki pengaruh terhadap kinerja karyawan unit Ground Handling PT. Kokapura cabang bandara Internasional Ahmad Yani Semarang. (2) Untuk mengetahui seberapa besar pengaruh lingkungan kerja terhadap kinerja karyawan unit Ground Handling PT. Kokapura cabang bandara Internasional Ahmad Yani Semarang. (3) Untuk mengetahui bagaimana lingkungan kerja dapat mempengaruhi kinerja karyawan unit Ground Handling PT. Kokapura cabang bandara Internasional Ahmad Yani Semarang.Untuk menganalisis seberapa besar pengaruh fasilitas ruang tunggu terminal terhadap kepuasan penumpang Bandar Udara Internasional Lombok Nusa Tenggara Barat. Penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data menggunakan kuesioner. Teknik analisis data menggunakan Analisis Regresi Linier Sederhana, uji T, dan Koefisien Determinasi (R2). Adapun populasi dan sampel dalam penelitian ini adalah karyawan, leader, supervisor, dan manager unit Ground Handling PT.Kokapura Cabang Internasional Ahmad Yani Semarang yang jumlahnya pengambilan sebanyak 23 responden. Hasil penelitian menunjukkan nilai t hitung sebesar 26.130 dengan taraf signifikasi sebesar 0,01 < 0,05. Yang memiliki arti bahwa lingkungan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan. Sehingga disimpulkan Ha diterima dan Ho diterima maka terdapat pengaruh diperoleh koefisien determinal R Square yaitu sebesar 0,194 atau sebesar 19,4% dan sisanya 81% dipengaruhi oleh variabel lain diluar variabel dalam penelitian ini. Dan hasil penelitian ini memberikan pengertian bahwa lingkungan kerja merupakan factor penting yang harus dijaga dan diatur dengan baik karena dapat memberikan pengaruh terhadap tercapainya kinerja karyawan pada unit ground handling PT.Kokapura cabang Internasional Ahmad Yani Semarang.
Analisis Peran Unit Apron Movement Control Dalam Pengawasan Pergerakan Kendaraan Di Sisi Udara Untuk Meningkatkan Keselamatan Penerbangan Di Bandar Udara Tjilik Riwut Palangka Raya Ika Oktavia Barnaningrum; Rahimudin
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1158

Abstract

Bandara Tjilik Riwut Palangka Raya merupakan bandara tempat dilaksanakan penelitian ini. Sisi udara merupakan bagian vital yang harus terus mendapatkan pengawasan untuk setiap pergerakan kendaraan yang beroperasi di sisi udara agar berjalan dengan lancar untuk meningkatkan keselamatan penerbangan. Pengawasan ini merupakan tugas dari petugas Apron Movement Control (AMC). Tujuan penelitian ini untuk mengetahui unit Apron Movement Control dalam pengawasan pergerakan kendaraan di sisi udara, serta pelanggaran apa yang sering terjadi dan sanksi apa yang diberikan terhadap pelanggaran pengguna kendaraan di sisi udara, dan kendala yang pernah dihadapi dalam melakukan tugas pengawasan pergerakan kendaraan di sisi udara. Penelitian ini menggunakan metode pendekatan kualitatif dikarenakan peneliti melakukan observasi secara langsung. Dimana peneliti ini meneliti analisis peran unit Apron Movement Control Dalam Pengawasan Pergerakan Kendaraan Di Sisi Udara Untuk Meningkatkan Keselamatan Penerbangan Di Bandar Udara Tjilik Riwut Palangka Raya. Penelitian ini menggunakan teknik pengumpulan data dengan observasi, wawancara dengan tiga marasumber petugas Apron Movement Control dan dokumentasi. Hasil dari penelitian ini membuktikan bahwa dalam melaksanakan tugas pengawasan terhadap pergerakan kendaraan di sisi udara untuk meningkatkan keselamatan penerbangan oleh petugas AMC sudah cukup baik, dengan mengikuti SOP yang sudah ditetapkan serta melakukan peneguran dan penindakan tegas bagi setiap pengguna kendaraan yang beroperasi di sisi udara yang melanggar aturan. Namun dalam hal ini tidak adanya CCTV yang mengarah langsung ke sisi udara sehingga dapat di pantau langsung dari ruangan AMC untuk melihat pergerakan kendaraan di sisi udara secara langsung masih menjadi kendala yang sampai saat ini masih dihadapi oleh petugas AMC.
Sistem Informasi Laporan Keuangan Persediaan Barang Menggunakan Metode FIFO Berbasis Web Pada PT. Usaha Maju Hesti Ayu Pangastutik; Ahmad Ashifuddin Aqham; Haris Ihsanil Huda
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1161

Abstract

Usaha Maju is a private company engaged in trading. This company has been around for a long time in Gempolsewu Dk Tegal Kapang District, Rowosari District, Kendal Regency, which is adjacent to TPI Tawang. Usaha Maju does not yet have an information system to assist companies in recording financial statements and merchandise inventory. In managing the old report data, it is still done manually, namely using a notebook in recording the data. data processing is carried out twice, namely when purchasing goods and at the time of sale, resulting in less effectiveness in bookkeeping and financial reporting in the company. Recording of inventory financial reports is still often the difference between the financial statements of purchases and sales. With the problems and background above, the authors finish by implementing the "Inventory Information System Using the Web-Based Fifo Method at PT. Forward Enterprises” in order to facilitate the company in recording the Financial Statements of inventory and also improve companies in the field of Technology. This application uses sublime text 3 software as a text editor and MySQL database.
Analisis Potensi Wisata Pantai Herliana Bainpen; Melki I. Puling Tang; Ade Melisa Koilhing; Aderika Peni; Agustina Penikay; Erna Pulingtang; Herlina Batang
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1181

Abstract

The purpose of this study is to determine the tourism potential of Mali's beaches. Tourism potential is everything that is owned by a tourist spot that is an attraction for anyone who visits the place. Alor Regency is an area that has many destinations. One of them is beach tourism, which is beach tourism in Mali and has tourism potential that attracts the attention of tourists. Based on the results obtained from observations, interviews and researchers' observations about beach tourism in Mali, beach tourism in Mali is tourism with very good opportunities, namely good natural opportunities and will become a tourist destination with very beautiful nature. beauty . eye candy and the facilities there are very good which can be enjoyed during a beach tour in Mali. Apart from the natural beauty and excellent facilities, tourists can observe dugongs in the Pantar Straits Reserve (SAP), Kabola Subdivision which is about 20 minutes from the coast of Mali.
Dampak Pembuangan Sampah di Pesisir Pantai Terhadap Lingkungan Walter J. Wetangamarang; Melki Imamastri Puling Tang; Trisnawati Daik; Reny Tiansi Buling; Welhelmina R. Laumalay; Yahfet K. Hamap; Trijeli H. Hinaoli; Yusti D. Sailana
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1183

Abstract

Garbage is something that is produced from human activities and then is not used and then thrown away. Coastal waste has become a global problem and is an issue that is being widely discussed. This is because coastal waste has an impact on the environment, the economy, and human health. To be able to overcome the problem of waste, three aspects are needed, namely government, society, and waste management procedures. This study aims to determine the impact of waste disposal on the coast to the surrounding environment. The type of research used in this study is a descriptive research type with a qualitative approach that refers to data in the form of words that have clear and definite characteristics.
Peneliltian Tentang Sampah di Kali Lipa Kecamatan Teluk Mutiara Kab Alor tahun 2023 Dekonius Mau kallang; Melki I. Puling Tang; Anton A. Saetban; Desi Anceria Tuaty; Devi Molina; Dina Maukari; Gadriana Pentele; Ardison Padafing
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1184

Abstract

This study aims to determine the contribution of the government and society in Alor in preventing water pollution in Kali Lipa. Kali Lipa is one of the rivers in Alor which only has a little running water with very dense piles of garbage. The research location is in Lipa, Kalabahi Tengah sub-district, Teluk Mutiara sub-district, Alor district. The data in this study were obtained through field research. Field research was carried out using direct research. The results showed that environmental data to maintain environmental health and social conditions in the field had not been served. In addition, the research results show that the water conditions in the field research contain pollutants. However, the government and the community have not contributed enough to reduce the impact of pollution in the river. In this case, it is necessary to contribute laws and regulations to reduce water pollution.