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INDONESIA
Ekodestinasi : Jurnal Ekonomi, Bisnis, dan Pariwisata
Published by CV Global Research Publication
ISSN : -     EISSN : 29864704     DOI : https://doi.org/10.59996
Core Subject : Economy,
Economics, Econometrics & Finance
Focus and scope of EKODESTINASI: Jurnal Ekonomi, Bisnis, dan Pariwisata is in the fields of microeconomics, macroeconomics, development economics, environmental economics, tourism, Islamic tourism, Islamic economics, Islamic development economics, Islamic macroeconomics, Islamic business, creative economy, business management, and business science.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 46 Documents
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Upaya Manajemen dalam Meningkatkan Kualitas Pelayanan Pramusaji di Café Del Mar Canggu Bali Ni Komang Suriani; I Gusti Nyoman Wiantara; Ida Ayu Putu Sulastri
Ekodestinasi Vol. 4 No. 1 (2026): EKODESTINASI: Jurnal Ekonomi, Bisnis, dan Pariwisata
Publisher : CV Global Research Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59996/ekodestinasi.v4i1.1010

Abstract

This study examines the gap between expected and actual service quality and analyzes the role of management in improving waiter performance at Café del Mar Canggu Bali. This research addresses this gap by integrating the SERVQUAL framework with management functions to understand service quality as an outcome of organizational practices.This study employs a qualitative descriptive approach. Data were collected through observation, in-depth interviews, and documentation involving managers, supervisors, and waiters directly engaged in service operations. The data were analyzed to identify patterns of service inconsistency and managerial responses in addressing operational challenges.The findings reveal that service quality gaps primarily occur in responsiveness, reliability, and empathy dimensions, particularly during peak operational conditions. These issues are not solely caused by individual performance, but are also linked to coordination weaknesses, uneven competency distribution, and limitations in training implementation. Management responses include training programs, daily briefings, supervision, performance evaluation, and SOP enforcement, supported by operational adjustments such as staff addition during peak seasons and improved team communication. The study highlights that service quality consistency is strongly influenced by the integration of managerial systems and operational execution.This research contributes to hospitality management literature by extending SERVQUAL analysis through a managerial process perspective, positioning service quality as a systemic outcome rather than an individual performance issue.
Strategi Meningkatkan Kualitas Pelayanan Pramusaji: Studi di Restoran Mozzarella By The Sea The Bandha Hotel & Suites Legian Bali Ni Made Anggita Pratiwi; Ni Nyoman Rusmiati; Pondang Polikarpus Nainggolan
Ekodestinasi Vol. 4 No. 1 (2026): EKODESTINASI: Jurnal Ekonomi, Bisnis, dan Pariwisata
Publisher : CV Global Research Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59996/ekodestinasi.v4i1.1011

Abstract

This study aims to examine management efforts to improve the quality of waitstaff service, identify the challenges faced, and analyze the solutions implemented at Mozzarella By The Sea Restaurant, The Bandha Hotel & Suites Legian, Bali. The study employs a qualitative descriptive approach, utilizing data collection techniques such as observation, interviews, and documentation. A total of six research informants were selected through purposive sampling, consisting of the Assistant Food and Beverage Manager and the Restaurant Manager as key informants, as well as waiters/waitresses and daily workers as supporting informants. The results of the study indicate that management has implemented various efforts to improve the quality of waitstaff service through daily and monthly briefings, product knowledge training, and the implementation of Standard Operating Procedures (SOPs) such as repeat orders. Additionally, management provides training on personal grooming to enhance the professionalism of the waitstaff. However, several challenges exist, such as low waitstaff awareness regarding attendance at briefings, limited retention of training materials, and individual skill disparities, which continue to result in service errors. To address these challenges, management has implemented personal evaluations, repeated training content during briefings, and work schedules tailored to waitstaff capabilities. These efforts are deemed sufficiently effective in improving service quality, although consistent implementation remains necessary.
Analisis Pengaruh Volume Perdagangan Saham dan Return Pasar terhadap Reaksi Pasar pada Saham Sektor Perbankan yang Terdaftar di Bursa Efek Indonesia Ni Luh Tania Ningsih; Ni Luh Putu Anom Pancawati; Armi Sulthon Fauzi
Ekodestinasi Vol. 4 No. 1 (2026): EKODESTINASI: Jurnal Ekonomi, Bisnis, dan Pariwisata
Publisher : CV Global Research Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59996/ekodestinasi.v4i1.1034

Abstract

This study aims to analyze the effect of Stock Trading Volume and Market Return on Market Reaction in banking sector stocks listed on the Indonesia Stock Exchange. The research employs a quantitative method using secondary data from 2021 - 2025. The analysis techniques include the t-test for individual effects and the F-test for simultaneous effects. The results indicate that Stock Trading Volume does not significantly affect Market Reaction, whereas Market Return has a significant effect on Market Reaction. Simultaneously, Stock Trading Volume and Market Return significantly influence Market Reaction, suggesting that the combination of quantitative and fundamental information provides a stronger signal for investors. These findings are consistent with the Efficient Market Hypothesis, Signaling Theory, and Market Reaction Theory, which assert that investment decisions are influenced by relevant information and adequate market signals. This study recommends that investors focus more on Market Return when making investment decisions, that banking companies improve transparency and quality of information, and that future researchers consider additional variables and more complex analytical methods to better understand market dynamics.
Analisis Faktor-Faktor yang Memengaruhi Minat Nasabah pada Tabungan Islamic Banking (IB) Hijrah Haji pada Bank Muamalat Indonesia KC Kota Bengkulu Septen Mardiah; Nonie Afrianty; Makmur
Ekodestinasi Vol. 4 No. 1 (2026): EKODESTINASI: Jurnal Ekonomi, Bisnis, dan Pariwisata
Publisher : CV Global Research Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59996/ekodestinasi.v4i1.1053

Abstract

This study aims to analyze the influence of cultural, social, personal, and psychological factors on customer interest in Islamic Banking (IB) Hijrah Hajj Savings at Bank Muamalat Indonesia Branch Office Of Bengkulu City. The study employed a quantitative method with an associative approach. Data were collected through questionnaires distributed to 50 customers of IB Hijrah Hajj Savings selected using a purposive sampling technique. Data analysis was conducted using validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and the coefficient of determination (R²) with the assistance of SPSS version 26.The results indicate that cultural, social, personal, and psychological factors partially and simultaneously have a positive and significant effect on customer interest in IB Hijrah Hajj Savings. Among these variables, psychological factors were found to be the most dominant factor influencing customer interest. The coefficient of determination (R²) value of 0.789 shows that 78.9% of the variation in customer interest can be explained by the four independent variables, while the remaining 21.1% is influenced by other factors outside the scope of this study. Based on the findings, Bank Muamalat Indonesia KC Bengkulu City is recommended to strengthen educational and promotional programs regarding the benefits of IB Hijrah Hajj Savings and to emphasize psychological and religious aspects in its marketing strategies. In addition, the public is encouraged to enhance awareness of early Hajj financial planning through savings products that comply with Islamic principles.
Pengaruh Harga, Promosi, dan Label Halal terhadap Purchase Intention Produk Cushion Glad2glow: Studi Kasus pada Mahasiswi Febi UINFAS Bengkulu Maslika Rahayu; Nonie Afrianty; Syaifuddin
Ekodestinasi Vol. 4 No. 1 (2026): EKODESTINASI: Jurnal Ekonomi, Bisnis, dan Pariwisata
Publisher : CV Global Research Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59996/ekodestinasi.v4i1.1062

Abstract

This study aims to determine the effect of price, promotion, and halal label on the purchase intention of Glad2Glow Cushion products among FEBI UINFAS Bengkulu students of the 2022 cohort. This research employed a causal associa-tive research design with a quantitative approach. The popu-lation consisted of all FEBI UINFAS Bengkulu students of the 2022 cohort. The sample was determined using the Slov-in formula, resulting in 75 respondents. Data were collected through questionnaires and analyzed using SPSS version 20, including multiple linear regression analysis, t-test, F-test, and coefficient of determination. The results showed that price had a positive and significant effect on purchase inten-tion, with a t-value of 4.728 and a significance value of 0.000. Promotion also had a positive and significant effect on purchase intention, with a t-value of 4.814 and a significance value of 0.000. Halal label had a significant effect on pur-chase intention, with a t-value of -2.869 and a significance value of 0.005. Simultaneously, price, promotion, and halal label significantly affected purchase intention, with an F-value of 30.863 and a significance value of 0.000. The Ad-justed R Square value of 0.511 indicates that price, promo-tion, and halal label explain 51.1% of the variation in pur-chase intention, while the remaining 48.9% is influenced by other factors outside the research model.
Eksplorasi Implementasi Nilai-Nilai Islam dalam Praktik Ekonomi Berkelanjutan pada Peternakan Ikan Lele BUMDes Naga Rantai Harlin Muhamat Wahyu; Herlina Yustati; Esti Alfiah
Ekodestinasi Vol. 4 No. 1 (2026): EKODESTINASI: Jurnal Ekonomi, Bisnis, dan Pariwisata
Publisher : CV Global Research Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59996/ekodestinasi.v4i1.1139

Abstract

This study aims to explore the application of Islamic values in the operations of BUMDes Naga Rantai's catfish farming and their contribution to village economic sustainability. Utilizing a descriptive qualitative method with a case study approach, data were gathered through in-depth interviews, direct observations, and documentation from BUMDes management, workers, and village officials, then analyzed using triangulation techniques. The results indicate that the integration of four key indicators—Tawhid, Khalifah (Amanah), Prohibition of Riba/Gharar, and Justice—has been successfully implemented within the business unit. Tawhid and Khalifah are manifested through ecological responsibility, including feed efficiency and waste management using decomposer bacteria within a circular economy model. Meanwhile, the prohibition of riba/gharar and justice are applied through transparent transaction systems, accurate product weighing, and fair wages for local workers. The internalization of these values contributes significantly as moral guidelines and operational SOPs, effectively mitigating environmental risks and business fraud while sustainably reinforcing village economic independence.

Page 5 of 5 | Total Record : 46

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