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Journal of Managerial Sciences and Studies
Published by Pt. Mawadaku Sukses Solusindo
ISSN : 29886600     EISSN : 29886619     DOI : 10.61160
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Social Sciences
ilmu manajemen seperti manajemen keuangan, industri, pemasaran, sumber daya manusia, penjaminan mutu, dan ilmu-ilmu sosial lainnya seperti sosiologi, komunikasi, dan administrasi. Jurnal ini secara khusus menyediakan forum bagi para peneliti untuk berdiskusi, mengejar dan mempromosikan pengetahuan di bidang yang sedang berkembang dan berkembang di bidang manajemen dan ilmu sosial.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia
Articles 82 Documents
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THE IMPACT OF FINANCIAL COMPENSATION ON THE PERFORMANCE OF MARKETING EMPLOYEES (Case Study PT. LIEK MOTOR BRANCH MAYOR MUSTAJAB SURABAYA) Ahmad Habibillah; Sugiharto Sugiharto; Achmad Daengs; Rina Dewi
Journal of Managerial Sciences and Studies Vol. 2 No. 3 (2024): Desember: Journal of Managerial Sciences and Studies
Publisher : PT. Mawadaku Sukses Solusindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61160/jomss.v2i3.108

Abstract

To achieve this goal, companies need to pay attention to employees in all aspects of their work because this becomes an incentive for employees to carry out their work activities and achieve organizational goals. For this reason, it is natural to pay attention to the whereabouts of employees from the start. Employees who are company assets need to know their needs and desires so that they are expected to be able to produce job satisfaction, good performance and high loyalty to the company so as to achieve company goals. Effective human resource management requires managers to find the best way to employ employees to achieve goals. company. There are many things that can be done to empower good human resources, including efforts that include level education, training, and creating a conducive work situation or environment so that employees feel at home carrying out their work. Compensation is an important aspect in determining employee performance. Company attention is important because employees try to achieve the performance determined by the company. Realizing the importance of compensation for company performance, compensation management should be important. In providing compensation, the timeliness of providing compensation and the amount of compensation given by the company to employees affects employee morale, motivation, work performance and performance. An employee's absolute income level will determine the scale of his life and relative income shows his status and dignity. Therefore, if employees perceive that the compensation they receive is inadequate, this will cause employee morale, motivation, work performance and performance to decline drastically.
THE AFTERMATH OF MARKETING MIX ON DECISIONS CONSUMER PURCHASES FROM TRADING COMPANIES (Case Study at “UD. MAJU” in Surabaya) Mahjudin Mahjudin; Ignatius Donny Antonius Saputra; Achmad Daengs GS
Journal of Managerial Sciences and Studies Vol. 2 No. 3 (2024): Desember: Journal of Managerial Sciences and Studies
Publisher : PT. Mawadaku Sukses Solusindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61160/jomss.v2i3.109

Abstract

Companies that implement a quality management system within their company are organization, customer and market oriented, by combining the search for existing facts and problem solving. Companies should not only sell their products, but must know consumers' needs and desires. Knowledge of consumer behavior is essential to good marketing practices. Satisfaction in marketing should start by carrying out an analysis of consumer behavior in the right situation. This will at least encourage company managers to carry out what marketing activities should be proposed, planned and carried out. Therefore, companies must have tools in their marketing which are more commonly referred to as marketing mix which includes product, price, location and promotion. This research uses primary data, namely data obtained directly from respondents' answers by distributing questionnaires and secondary data, namely data obtained from the company that is used as the object of research. The analysis technique used in this research is multiple linear regression analysis. Meanwhile, the statistical test uses the F test and t test. The research results obtained using the SPSS program with the results of multiple linear regression analysis obtained by the F test show that there is a significant influence between the independent variable and the dependent variable with the calculated F value (22.573) > F table (2 .50). For the t test, it can be seen that the product variable (X1) has a significant influence on consumer purchasing decisions (Y) with a calculated t value (3.728) > t table (1.9944), the price variable (X2) has a significant influence on purchasing decisions consumer (Y) with a calculated t value (4.072) > t table (1.9944), the location variable (X3) has a significant influence on consumer purchasing decisions (Y) with a calculated t value (3.080) > t table (1.9944), while the promotion variable (X4) has a significant influence on consumer purchasing decisions (Y) with a calculated t value (3.230) > t table (1.9944).
UPSHOT OF MARKETING MIX ON CONSUMER PURCHASE DECISIONS AT TRADING COMPANY “UD. ABC” IN SURABAYA Achmad Daengs GS; Enny Istanti
Journal of Managerial Sciences and Studies Vol. 4 No. 1 (2026): April: Journal of Managerial Sciences and Studies
Publisher : PT. Mawadaku Sukses Solusindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61160/jomss.v4i1.114

Abstract

Companies that implement quality management systems are oriented toward organization, customers, and the market by combining fact-finding and problem-solving approaches. Companies should not merely focus on selling their products, but must also understand consumer needs and wants. Knowledge of consumer behavior is essential for effective marketing practices. Customer satisfaction in marketing should begin with an analysis of consumer behavior based on the evolving situation. This, at the very least, should encourage company managers to determine what marketing activities should be proposed, planned, and executed.Therefore, companies must have marketing tools, commonly referred to as the marketing mix, which includes product, price, place, and promotion. This research uses primary data obtained directly from respondents through questionnaires, and secondary data sourced from the company being studied. The analytical method used in this research is multiple linear regression analysis, with statistical testing using F-test and t-test.The research findings using SPSS software through multiple linear regression analysis show that the F-test result indicates a significant influence between independent variables and the dependent variable, with an F-count value of 22.573 > F-table value of 2.50. For the t-test, it is found that: The product variable (X1) significantly influences consumer purchase decisions (Y) with a t-count of 3.728 > t-table of 1.9944. The price variable (X2) significantly influences consumer purchase decisions (Y) with a t-count of 4.072 > t-table of 1.9944. The place variable (X3) significantly influences consumer purchase decisions (Y) with a t-count of 3.080 > t-table of 1.9944. The promotion variable (X4) significantly influences consumer purchase decisions (Y) with a t-count of 3.230 > t-table of 1.9944.
Examining the Impact of Customer Value and Customer Experience on Customer Loyalty with Satisfaction as a Mediating Variable: Evidence from State-Owned Syariah Banking Onad Sudirjo; Rachel Juwita Sari; Doni Sindoro
Journal of Managerial Sciences and Studies Vol. 4 No. 1 (2026): April: Journal of Managerial Sciences and Studies
Publisher : PT. Mawadaku Sukses Solusindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61160/jomss.v4i1.119

Abstract

This study aims to examine the effect of Customer Value and Customer Experience on Customer Loyalty, with Customer Satisfaction functioning as an intervening variable within the context of Islamic banking customers. The research is grounded in the growing recognition of customer loyalty as a critical determinant in sustaining competitiveness within the increasingly dynamic Islamic financial services sector. A quantitative research approach was employed, with primary data gathered a structured questionnaire survey. The collected data were subsequently processed using multiple linear regression analysis along with the Sobel test to assess the mediating effect of Customer Satisfaction. The findings indicate that both Customer Value and Customer Experience exert a positive and statistically significant influence on Customer Satisfaction, with Customer Experience identified as the more dominant predictor (β = 0.572). In addition, the analysis reveals a strong direct impact of Customer Value, Customer Experience, and Customer Satisfaction on Customer Loyalty. The role of Customer Satisfaction as a partial mediating variable in the relationships between Customer Value and Loyalty as well as between Customer Experience and Loyalty, is empirically validated. From a managerial perspective, the study suggests that Islamic banking institutions should prioritize the development of comprehensive customer experience management strategies and strengthen product value propositions in order to enhance customer loyalty through increased satisfaction levels.
The Influence of Financial Performance, Operational Efficiency, and Corporate Social Responsibility on Firm Value: Evidence from Banking Companies Listed on the Indonesia Stock Exchange During 2022–2024 Abdul Ghofur; Muhammad Choirul
Journal of Managerial Sciences and Studies Vol. 4 No. 1 (2026): April: Journal of Managerial Sciences and Studies
Publisher : PT. Mawadaku Sukses Solusindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61160/jomss.v4i1.120

Abstract

This study aims to analyze the influence of Return on Assets (ROA), Return on Equity (ROE), Operating Expenses to Operating Income Ratio (BOPO), and Corporate Social Responsibility (CSR) on firm value in banking companies listed on the Indonesia Stock Exchange (IDX) during the 2022–2024 period. The banking sector was selected because of its strategic role in the Indonesian economy and its dependence on public trust and financial stability. Amid increasing economic uncertainty and competitive market dynamics, maintaining firm value has become an important objective for banking institutions in order to sustain investor confidence and long-term business continuity. This research employed a quantitative approach using secondary data obtained from annual reports, financial statements, and sustainability reports published by banking companies listed on the IDX. The population consisted of 47 banking companies, while the final sample included 21 companies selected through purposive sampling techniques based on predetermined criteria. The total observation data amounted to 63 observations over a three-year period. Data analysis was conducted using SPSS through descriptive statistical analysis, classical assumption testing, multiple linear regression analysis, and hypothesis testing. The results demonstrate that Return on Assets (ROA) significantly influences firm value, indicating that profitability generated from company assets affects investor perceptions regarding corporate performance and growth prospects. Return on Equity (ROE) also has a significant effect on firm value, suggesting that the company’s ability to generate returns from shareholder equity contributes positively to market valuation. In contrast, BOPO does not significantly influence firm value, implying that operational efficiency is not the primary consideration for investors in evaluating banking companies. Meanwhile, Corporate Social Responsibility (CSR) significantly affects firm value, indicating that non-financial factors and sustainability-related disclosures increasingly influence investor assessments and corporate reputation. The findings of this study support agency theory, which emphasizes the importance of managerial performance and transparency in reducing agency conflicts and strengthening investor trust. This study contributes to the literature on corporate finance and banking management by providing empirical evidence regarding the determinants of firm value in the Indonesian banking sector during the post-pandemic economic recovery period.
The Influence of Financial Distress, Audit Tenure, and Sustainability Disclosure on Modified Going Concern Audit Opinions: Evidence from Food and Beverage Manufacturing Companies Listed on the Indonesia Stock Exchange Dody Suhermawan; Muhammad Ayin; Irawan Sugiono
Journal of Managerial Sciences and Studies Vol. 4 No. 1 (2026): April: Journal of Managerial Sciences and Studies
Publisher : PT. Mawadaku Sukses Solusindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61160/jomss.v4i1.121

Abstract

This study aims to examine the effect of financial distress, audit tenure, and sustainability disclosure on the acceptance of modified going concern audit opinions in food and beverage manufacturing companies listed on the Indonesia Stock Exchange (IDX). The study employed a quantitative research approach using secondary data obtained from annual reports, audited financial statements, and sustainability reports published during the 2022–2024 observation period. The population consisted of 95 companies within the food and beverage subsector, while the final sample comprised 67 companies selected through purposive sampling techniques based on predetermined criteria. Data analysis was conducted using descriptive statistical analysis and logistic regression analysis. The results indicate that financial distress has a significant effect on the acceptance of modified going concern audit opinions. Companies experiencing higher levels of financial distress are more likely to receive modified going concern audit opinions due to increased uncertainty regarding business continuity. Audit tenure also demonstrates a significant influence on the issuance of modified going concern audit opinions, indicating that the length of the auditor-client relationship affects auditors’ professional judgments concerning going concern assessments. In contrast, sustainability disclosure does not show a significant effect on the acceptance of modified going concern audit opinions, suggesting that auditors continue to prioritize quantitative financial indicators over non-financial sustainability information in evaluating going concern uncertainty. Simultaneously, financial distress, audit tenure, and sustainability disclosure collectively influence the acceptance of modified going concern audit opinions. This study contributes to the literature on auditing and corporate sustainability by providing empirical evidence regarding the determinants of modified going concern audit opinions within the Indonesian food and beverage manufacturing sector during the post-pandemic economic recovery period. The findings also reinforce agency theory by emphasizing the role of auditors as independent monitoring mechanisms in reducing information asymmetry and protecting stakeholders’ interests.
Strategic Industrial Location Selection for SMEs in Indonesia: Integrating Tangible and Intangible Determinants through a Multi-Criteria Decision-Making Framework Haris Abdulrahman; Amit Kumar Mehar
Journal of Managerial Sciences and Studies Vol. 4 No. 1 (2026): April: Journal of Managerial Sciences and Studies
Publisher : PT. Mawadaku Sukses Solusindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61160/jomss.v4i1.123

Abstract

Micro, Small, and Medium Enterprises (MSMEs) represent a critical pillar of economic transformation in developing economies, particularly in emerging markets such as Indonesia. Industrial location selection remains one of the most consequential strategic decisions affecting SME competitiveness, operational efficiency, long-term sustainability, and investment resilience. Existing studies on industrial site selection have predominantly emphasized measurable economic variables while underestimating the strategic significance of intangible determinants such as institutional quality, security stability, regulatory support, and socio-business ecosystems. This study develops an integrated Multi-Criteria Decision-Making (MCDM) framework using the Simple Additive Weighting (SAW) method to evaluate three industrial alternatives in Indonesia: West Java Region, East Java Region, and Central Java Region. The analysis incorporates both tangible and intangible variables to provide a more comprehensive decision architecture for SME industrial location strategy. Primary data were obtained through purposive surveys involving SME owners, industrial consultants, and regional planners, while secondary data were derived from governmental and international institutional reports. The findings demonstrate that Central Java Region achieved the highest composite score due to its balanced cost structure, favorable incentive systems, stronger security conditions, and supportive institutional environment. West Java Region exhibited superior infrastructure and market accessibility but suffered from elevated operational costs and urban complexity. East Java Region provided strong affordability advantages but showed weaknesses in institutional and security dimensions. Sensitivity analysis confirms the robustness of the model under alternative weighting structures and highlights the increasing strategic relevance of intangible variables in industrial planning. The study contributes theoretically by integrating resource-based and institutional perspectives into industrial location analysis and offers practical managerial implications for SME investors, policymakers, and regional development authorities.
Product Innovation, Organizational Ambidexterity, and Marketing Performance of SMEs During Crisis Recovery: Evidence from the Food and Beverage Sector in Indonesia. Dody Suhermawan
Journal of Managerial Sciences and Studies Vol. 4 No. 1 (2026): April: Journal of Managerial Sciences and Studies
Publisher : PT. Mawadaku Sukses Solusindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61160/jomss.v4i1.124

Abstract

Micro, Small, and Medium Enterprises (MSMEs) constitute a strategic pillar of economic resilience and inclusive growth in emerging economies, particularly in Indonesia. Despite their substantial contribution to employment generation, regional development, and national income, MSMEs remain highly vulnerable to environmental turbulence, especially during periods of economic disruption such as the COVID-19 pandemic. This study investigates the relationship between product innovation, organizational ambidexterity, and marketing performance among SMEs operating in the food and beverage processing sector in Serang City, Banten Province. Specifically, the study examines the direct influence of product innovation on marketing performance, the effect of product innovation on organizational ambidexterity, the impact of organizational ambidexterity on marketing performance, as well as the mediating and moderating roles of organizational ambidexterity. A quantitative explanatory approach was employed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data were collected from 170 SMEs selected through random sampling based on predefined business criteria. The findings reveal that product innovation significantly enhances marketing performance and organizational ambidexterity. Organizational ambidexterity also exerts a strong positive influence on marketing performance and acts as a significant mediating mechanism in the innovation–performance relationship. However, the moderating effect of organizational ambidexterity weakens the direct relationship between product innovation and marketing performance. The study highlights the strategic importance of balancing exploratory and exploitative organizational capabilities in strengthening SME competitiveness under uncertain business conditions. The findings contribute to strategic management and marketing capability literature while offering managerial insights for SME sustainability, adaptive innovation, and market resilience in emerging economies.
Determinants of Firm Value in the Transportation and Logistics Sector: The Roles of Capital Structure, Dividend Policy, Profitability, and Firm Size Lukman Hakim; Indriyati Wijaya
Journal of Managerial Sciences and Studies Vol. 4 No. 1 (2026): April: Journal of Managerial Sciences and Studies
Publisher : PT. Mawadaku Sukses Solusindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61160/jomss.v4i1.125

Abstract

The primary objective of a company is to maximize firm value in order to enhance shareholder wealth. Firm value serves as an important indicator of corporate performance and reflects investors’ perceptions regarding a company’s future prospects. This study aims to examine the effects of capital structure, dividend policy, profitability, and firm size on firm value among transportation and logistics companies listed on the Indonesia Stock Exchange (IDX). The study adopts a quantitative explanatory approach using secondary data obtained from annual financial statements. The population consists of 42 transportation and logistics companies listed on the IDX during the 2021–2024 period. Using purposive sampling, 10 companies were selected as the research sample, resulting in 40 firm-year observations. Data were analyzed using multiple linear regression with the assistance of Statistical Package for the Social Sciences (SPSS). Prior to hypothesis testing, classical assumption tests comprising normality, multicollinearity, heteroscedasticity, and autocorrelation tests were conducted. The results reveal that capital structure, profitability, and firm size have positive and significant effects on firm value. In contrast, dividend policy does not significantly affect firm value. These findings support Signaling Theory, indicating that profitability, capital structure, and firm size function as relevant financial signals that are positively interpreted by investors, thereby enhancing firm value. Meanwhile, dividend policy is not consistently perceived as an effective signal by the market. The study implies that managers should prioritize improving profitability, maintaining an optimal capital structure, and strengthening company scale to increase firm value and investor confidence.
Evaluation of Logistics Service Quality Using the Zone of Tolerance (ZOT) Method: An Empirical Study of a Local Logistics Transportation Company in Makassar, Indonesia Adi Bangun; Sulton Junaidi
Journal of Managerial Sciences and Studies Vol. 4 No. 1 (2026): April: Journal of Managerial Sciences and Studies
Publisher : PT. Mawadaku Sukses Solusindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61160/jomss.v4i1.126

Abstract

As a maritime country, Indonesia requires an integrated logistics transportation system to support both domestic and international trade activities. This study aims to evaluate logistics service quality in a local logistics transportation company in Makassar using the Zone of Tolerance (ZOT) approach. The study investigates customer satisfaction levels, maps service quality attributes, and identifies attributes experiencing stagnation or decline in service quality. The research adopts a quantitative approach through questionnaire distribution based on SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The instrument measures perceived service, desired service, adequate service, and the importance level of each service attribute. Data were analyzed using the Zone of Tolerance (ZOT) method through the calculation of Measure of Service Adequacy (MSA), Measure of Service Superiority (MSS), and ZOT values. The findings indicate that thirteen service attributes have met customer expectations or are within the tolerance zone, while seven attributes remain below the minimum acceptable service level and require immediate improvement. The priority attributes include cleanliness and comfort of facilities, employee appearance, completeness of office equipment, packaging availability, shipment coverage area, tracing facilities, and communication accessibility. The study highlights the importance of continuous service quality improvement to enhance customer satisfaction and competitiveness in the increasingly dynamic logistics industry.

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