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Contact Name
Dedi Junaedi
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dedijunaedi@gmail.com
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+628118114379
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Lembaga Publikasi Ilmiah (LPI) Institut Agama Islam (IAI) Nasional Laa Roiba Bogor Jl Raya Pemda Pajeleran Sukahati No 41 Cibinong, Bogor 16913 Telp 021-8757150 08118114379
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INDONESIA
Da'watuna: Journal of Communication and Islamic Broadcasting
ISSN :  2798690     EISSN : 27986683     DOI : https://doi.org/10.47467/dawatuna
Dawatuna: Journal of Communication and Islamic Broadcasting  is a peer-reviewed national journal on communication, dakwah, broadcasting, education and Islamic studies managed by Institut Agama Islam Nasional (IAI-N) Laa Roiba Bogor in cooperation with Masyarakat Ekonomi Syariah (MES) and Intelectual Association for Islamic Studies (IAFORIS) .  This journal focused on communication, dakwah, broadcasting, education, and Islamic studies  through the publication of articles, research reports, and book reviews. The Journal is published The Journal is published four time a year on January, April, July,  and October. The aim of the journal is to disseminate the communication, dakwah, broadcasting, and Islamic studies researches done by researchers. Specifically, the journal will deal with topics, including but not limited to: Broadcasting, Communication, Dakwah & Islamic propagation, Islamic education,  Islamic studies, Islamic education, and other related issues. E-ISSN 2798-6683 P-ISSN 2798-690X. Starting from Volume 1 Number 1 2021 to Volume 5 Number 1 of 2024 published on the website with the URL https://journal.laaroiba.ac.id/index.php/dawatuna. Starting from Volume 4 Number 2 2024 onwards it will be published with the URL https://journal-laaroiba.com/ojs/index.php/dawatuna.
Articles 261 Documents
Strategi Penanganan Komunikasi Krisis Transportasi Publik di Era Digital: Studi Kasus Kecelakaan KA Argo Bromo Anggrek dan KRL Commuter Line di Stasiun Bekasi Timur Wardana, Dadan; Afandiah, Ageng Wuri Rezeki
Da'watuna: Journal of Communication and Islamic Broadcasting Vol. 6 No. 3 (2026): Da'watuna: Journal of Communication and Islamic Broadcasting
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/dawatuna.v6i3.12407

Abstract

This study aims to analyze PT Kereta Api Indonesia’s crisis communication strategies in handling the accident involving the Argo Bromo Anggrek train and the KRL Commuter Line at Bekasi Timur Station on April 27, 2026. The study employs a descriptive qualitative approach, with analysis grounded in Anwar Arifin’s communication strategy theory, W. Timothy Coombs’ Situational Crisis Communication Theory (SCCT), William Benoit’s Image Restoration Theory (IRT), and Sherry Turkle’s perspectives on digital communication. The results of the study indicate that PT KAI implemented a crisis communication strategy that was prompt, empathetic, transparent, and adaptive through social media, press conferences, and public service announcements. This strategy successfully mitigated public panic, restored public trust, and strengthened the organization’s image amid the pressure of digital public opinion.