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Gedung LPPM Universitas Sebelas April, Jl. Angkrek Situ No.19, Kelurahan Situ, Kecamatan Sumedang Utara, Kabupaten Sumedang, Jawa Barat, Indonesia 45323
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INDONESIA
Journal of Regional Public Administration
Published by Universitas Sebelas April
ISSN : 25487736     EISSN : 27748944     DOI : -
Core Subject : Social,
Social Sciences
The Journal of Regional Public Administration is published twice a year by Fakultas Ilmu Sosial dan Ilmu Publik. This journal publishes the results of research conducted by researchers and lecturers in Higher Education. The aim is to disseminate research findings to all relevant stakeholders in order to build knowledge sharing in order to harmonize the capacities of universities, government and society.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 242 Documents
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ANALISIS INDEKS KEPUASAN MASYARAKAT DALAM PELAYANAN PEMBUATAN E-KTP DI KABUPATEN SUMEDANG Fathoni, Abdurrahmat; Solahudin, Imam; Fatimah, Linda Rosmawati
JRPA - Journal of Regional Public Administration Vol. 6 No. 1 (2021): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

This study aims to determine the service of the Population and Civil Registration Service of Sumedang Regency which is measured based on community satisfaction using the Community Satisfaction Index.This research is a descriptive type of research using the Community Satisfaction Index analysis with the results of the data in the form of numbers. This research was conducted at the Department of Population and Civil Registration of Sumedang Regency in November 2020. The sampling technique used was non-probability sampling with accidental sampling type. The data collection technique is done by using a questionnaire or questionnaire technique. The results showed that the value of the Community Satisfaction Index (IKM) for the Sumedang Regency Population and Civil Registration Service was 2.918 with a conversion rate of 72.95. Then the performance of public services is in the category of good service quality. The results of the 14 indicators of the Community Satisfaction Index with a value range between 0-100 are as follows: (1) the service procedure has an IKM value of 68.75 in the good category; (2) the service requirement has an IKM value of 73.00 in a good category; (3) clarity of service officers has an IKM score of 73.25 in a good category; (4) discipline of officers has an IKM score of 76.50 in a good category; (5) the responsibility of officers has an IKM score of 75.00 in a good category; (6) the ability of officers to have an IKM score of 76.00 in a good category; (7) the speed of service has an IKM value of 66.00 in the good category; (8) justice in getting services has an IKM value of 70.50 in a good category; (9) politeness and friendliness have the IKM score of 75.75 in the good category; (10) fairness of service fees has an IKM value of 74.25 in a good category; (11) certainty of service costs has an IKM value of 73.50 in a good category; (12) schedule certainty has an IKM value of 70.50 in a good category; (13) environmental comfort has an IKM value of 78.50 with a good category; (14) service safety has an IKM value of 78.00 in a good category
PENGARUH PERENCANAAN OPERASI PENANGGANAN DARURAT BENCANA TERHADAP EFEKTIVITAS KERJA KASI KEDARURATAN DAN LOGISTIK BPBD SUMEDANG Fathoni, Abdurrahmat; Sulaeman, Asep; Kusmayadi, Dedi
JRPA - Journal of Regional Public Administration Vol. 5 No. 1 (2020): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

The purpose of this study is to find out the Effect of Disaster Emergency Management Operations on The Effectiveness of Work on Emergency and Logistics in the Sumedang District Disaster Management Agency. The research method used in this research is a quantitative research method with two methods of data collection, namely literature studies and field studies that include observation, questionnaire, interview and documentation. For the spread of angket carried out to all employees of ASN (State Civil Apparatus) and Non-ASN (Pusdalops or Disaster Management Operations Control Center) in the Sumedang Regional Disaster Management Agency which amounted to 40 people. Based on the results of research it is known that disaster emergency management operations planning in emergency and logistics at the Sumedang Regional Disaster Management Agency is 88.4%. Furthermore, the Effectiveness of Work on Emergency and Logistics in the Sumedang District Disaster Management Agency is 90.5%. Based on correlation tests it is known that there is a very strong relationship between Disaster Emergency Management Operation Planning and Work Effectiveness in Emergency and Logistics Kasi at the Sumedang District Disaster Management Agency with a correlation coefficient of 0.808. The Effect of Disaster Emergency Management Operations Planning on The Effectiveness of Work on Emergency and Logistics Kasi in the Sumedang District Disaster Management Agency based on determination tests is in a strong category with a coefficient of determination of 0.653 or if percentageed by 65.3%. The remaining 34.7% was affected by other factors not studied in the study.

Page 25 of 25 | Total Record : 242

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