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Management Studies and Business Journal
Published by PT Penelitian dan Pengembangan Ilmu
ISSN : 30322278     EISSN : 30322278     DOI : 10.62207
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Management Studies and Business Journal (PRODUCTIVITY) reviewed covers theoretical and applied research in the field of Management and Business. Priority is given to those articles which satisfy the main scope of the journal, and have an impact in the research areas of interest. PRODUCTIVITY Journal always publish 12 times in a year, every Month. Research Scopes: Finance Management, Marketing Management, Human Resources Management, Operations Management, Strategic Management, E-Business, Knowledge Management, Management Accounting, Management Control System, Management Information System, Innovation management, Islamic Principal Management, Ethics and Sustainable, Entrepreneurship and business
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 311 Documents
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THE INFLUENCE OF WORK MOTIVATION ON WORK DISCIPLINE THROUGH JOB SATISFACTION AMONG CAFE RUMPI EMPLOYEES IN TARAKAN CITY Indri Meilan Ambarwati; Theodorus Kristianto; Mince Anggreyani
Management Studies and Business Journal (PRODUCTIVITY) Vol. 3 No. 8 (2026): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/7bx70956

Abstract

This study aims to analyze the influence of work motivation on work discipline, mediated by job satisfaction, among employees at Cafe Rumpi in Tarakan City. A quantitative approach with an associative design was employed. The study population consisted of 36 employees, all of whom were included in the sample via total sampling. Data were collected through questionnaires and analyzed using linear regression and mediation analysis with a bootstrapping approach. The results indicate that work motivation has a positive and significant effect on job satisfaction. Job satisfaction also has a positive and significant effect on work discipline. However, work motivation does not have a significant direct effect on work discipline once job satisfaction is included in the model. Indirect effect analysis reveals that job satisfaction significantly mediates the relationship between work motivation and work discipline. These findings suggest that enhancing work discipline depends not merely on increasing motivation, but primarily on the establishment of job satisfaction as the mechanism linking motivation to employee disciplinary behavior.
PRODUCT, SERVICE, AND HUMAN RESOURCE PERFORMANCE AND REPURCHASE INTENTION THROUGH CORPORATE IMAGE AND CUSTOMER SATISFACTION: A STRUCTURAL EQUATION MODELING STUDY OF PIZZA HUT FRANCHISE IN INDONESIA Ariya Primindra
Management Studies and Business Journal (PRODUCTIVITY) Vol. 3 No. 8 (2026): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/y6jb7337

Abstract

Falling sales and store closures in the quick-service restaurant industry make customer retention a strategic issue. This study examines the effects of product performance, service performance, and human resource (HR) performance on repurchase intention through corporate image and customer satisfaction among Pizza Hut customers in Indonesia, operated by PT Sarimelati Kencana Tbk. The study employs an explanatory quantitative survey design and variance-based structural equation modeling (PLS-SEM). The model consists of nine direct hypotheses and nine specific indirect effects. The population comprises consumers aged 17 years or older who purchased Pizza Hut products through restaurant or delivery channels within the previous three months. Purposive sampling is used with a target of at least 300 respondents. The instrument employs a Likert scale and indicators adapted from established studies. The measurement model is assessed through outer loadings, internal consistency reliability, AVE, HTMT, and VIF, while the structural model is assessed using path coefficients, R², f², Q², bootstrapping, and mediation analysis. The empirical results must be populated from the actual SmartPLS output based on respondent data; path coefficients, t-statistics, p-values, R², Q², and mediation effects cannot legitimately be determined from the source manuscript because the survey dataset is not included. Therefore, this manuscript provides a complete publication-ready structure and argumentation, while all empirical values must be derived from the actual dataset.
UNLOCKING SUSTAINABLE COMPETITIVE ADVANTAGE IN MID-SCALE HOTELS: A SEQUENTIAL MEDIATION MODEL OF MULTI-DIMENSIONAL QUALITY PERCEPTIONS, CUSTOMER SATISFACTION, REPATRONAGE INTENTIONS, AND POSITIVE RECOMMENDATIONS Ariya Primindra
Management Studies and Business Journal (PRODUCTIVITY) Vol. 3 No. 8 (2026): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/f3pqkz44

Abstract

This study examines the mechanism through which multidimensional hotel quality perceptions translate into customer-level perceptions of sustained competitive advantage in the mid-scale hotel segment. The model integrates Bitner’s servicescape framework, service quality theory, Expectation-Confirmation Theory, and the resource-based/dynamic-capabilities perspectives. Physical environment quality, service personnel quality, and experience quality are specified as exogenous constructs; customer satisfaction and repatronage intention are modeled as sequential mediators; positive recommendations are included as a parallel behavioral outcome; and perceived sustained competitive advantage is positioned as the distal outcome. A quantitative cross-sectional design is specified for guests of urban three-star hotels, with a five-point Likert questionnaire and Partial Least Squares Structural Equation Modeling (PLS-SEM). For manuscript-development purposes, a simulated dataset of 384 usable responses is analyzed. The simulated results indicate that all three quality dimensions positively predict customer satisfaction, with experience quality showing the largest coefficient. Customer satisfaction significantly predicts both repatronage intention and positive recommendations. Repatronage intention and positive recommendations subsequently predict perceived sustained competitive advantage. The serial indirect effects from each quality dimension through satisfaction and repatronage intention are statistically significant in the simulated model. The findings illustrate how operational quality can be translated into relational and strategic value when customer evaluations accumulate into repeat patronage and advocacy. Because the numerical results are simulated, they should not be presented as evidence from actual respondents or submitted as empirical findings without replacing them with genuine data.
RECONCILING DYNAMIC CAPABILITIES WITH INSTITUTIONAL FRICTION: A STRATEGIC HUMAN RESOURCE MANAGEMENT FRAMEWORK FOR COMPETITIVE ADVANTAGE IN SERVICE CONGLOMERATES Ariya Primindra
Management Studies and Business Journal (PRODUCTIVITY) Vol. 3 No. 8 (2026): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/q2d9nz51

Abstract

Service conglomerates operating across aviation, hospitality, catering, and logistics face a strategic tension between the need for organizational agility and the persistence of bureaucratic and functional boundaries. This study develops and illustrates a structural model explaining how strategic human resource management (SHRM) capabilities can be translated into sustainable competitive advantage through cross-functional collaboration and work environment quality. The model integrates the resource-based view and dynamic capabilities perspective and examines transformational leadership efficacy, competency framework alignment, and motivational architecture as organizational inputs. Cross-functional collaboration and work environment quality are specified as mediating mechanisms, while sustainable competitive advantage is the focal outcome. To demonstrate the proposed empirical design, a simulated dataset of 312 service employees is analyzed using partial least squares structural equation modeling (PLS-SEM) with 5,000 bootstrap resamples. The simulated results indicate positive and statistically significant relationships from transformational leadership efficacy to cross-functional collaboration and work environment quality, from competency framework alignment to cross-functional collaboration, and from motivational architecture to work environment quality. Both mediators are positively associated with sustainable competitive advantage, while transformational leadership also retains a positive direct association with the outcome. The simulated indirect effects are consistent with complementary mediation. The article contributes to a theoretically integrated framework in which human capital is treated not merely as an administrative input but as a dynamic organizational resource that enables coordination, adaptation, and service differentiation. Because the numerical evidence is simulated, the findings should be interpreted as an analytical demonstration rather than empirical evidence.
TRANSFORMASI TATA KELOLA PENDIDIKAN BERBASIS SAINS MANAJEMEN: PERAN KEPEMIMPINAN STRATEGIS, TRANSFORMASI DIGITAL, DAN BUDAYA ORGANISASI DENGAN MEDIASI PENGAMBILAN KEPUTUSAN BERBASIS DATA Jalaludin Jalaludin
Management Studies and Business Journal (PRODUCTIVITY) Vol. 3 No. 9 (2026): Management Studies and Business Jurnal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/1ysch636

Abstract

Transformasi tata kelola pendidikan tidak cukup dipahami sebagai digitalisasi administrasi, tetapi sebagai perubahan sistemik yang menghubungkan kepemimpinan, teknologi, budaya organisasi, dan penggunaan data dalam proses pengambilan keputusan. Artikel ini bertujuan menguji model yang menjelaskan pengaruh kepemimpinan strategis, transformasi digital, dan budaya organisasi terhadap efektivitas tata kelola pendidikan, serta menguji pengambilan keputusan berbasis data sebagai mekanisme mediasi. Penelitian menggunakan pendekatan kuantitatif dengan PLS-SEM. Data responden sebanyak 214 responden (sekolah - sekolah di Bogor) yang merepresentasikan kepala sekolah, wakil kepala sekolah, guru, dan tenaga kependidikan pada konteks sekolah menengah. Instrumen menggunakan skala Likert lima poin. Hasil analisis menunjukkan bahwa kepemimpinan strategis, transformasi digital, dan budaya organisasi berpengaruh positif terhadap pengambilan keputusan berbasis data dan efektivitas tata kelola. Pengambilan keputusan berbasis data juga berpengaruh positif terhadap efektivitas tata kelola serta memediasi hubungan ketiga antecedent tersebut dengan efektivitas tata kelola. Model menjelaskan 58,0% varians pengambilan keputusan berbasis data dan 69,0% varians efektivitas tata kelola. Kontribusi utama model terletak pada penempatan penggunaan data sebagai mekanisme organisasional yang mengubah sumber daya kepemimpinan, teknologi, dan budaya menjadi praktik tata kelola yang lebih efektif. 
TRANSACTION ARCHITECTURE, RESOURCE COMPLEMENTARITY, AND STRATEGIC PERFORMANCE IN CROSS-COUNTRY FMCG CONSOLIDATION: A CASE OF FRIESLAND CAMPINA ULTRAJAYA Ariya Primindra
Management Studies and Business Journal (PRODUCTIVITY) Vol. 3 No. 9 (2026): Management Studies and Business Jurnal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/g4cd7223

Abstract

Cross-border consolidation in emerging FMCG markets presents strategic issues not fully explained by conventional acquisition perspectives. This article develops and simulates a model explaining how transaction architecture and resource complementarity influence strategic performance through integration capabilities, with governance adaptability as a reinforcing factor. The analytical context retains the case of FrieslandCampina Ultrajaya, which in the source text is positioned as a transaction based on a non-cash asset injection through a share issuance. Unlike the source article, which uses a qualitative case study, this study employs a quantitative design based on synthetic data of 150 observations and Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that transaction architecture and resource complementarity are positively related to integration capabilities; integration capabilities, in turn, are positively related to strategic performance. The indirect effect of both predictors through integration capabilities is also positive, while the interaction of integration capabilities and governance adaptability strengthens strategic performance. The main conceptual contribution is shifting the discussion from the transaction ownership form alone to the value creation mechanism through resource configuration and integration capacity.
DECONSTRUCTING THE STATE-LOGISTICS PARADOX: MULTI MARGIN ELIMINATION, INTER-ENTITY CANNIBALIZATION, AND DIGITAL ALIGNMENT IN INDONESIA’S SOE SUPER-HOLDING RESTRUCTURING Ariya Primindra
Management Studies and Business Journal (PRODUCTIVITY) Vol. 3 No. 9 (2026): Management Studies and Business Jurnal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/s4tdap97

Abstract

High logistics costs and fragmented service provision are persistent coordination challenges for archipelagic economies. This study develops the State-Driven Multi-Modal Integration and Double-Marginalization Elimination (SD-MIDE) framework to explain how state-owned enterprise (SOE) restructuring may affect logistics performance through three connected mechanisms: vertical coordination and markup compression, horizontal reduction of overlapping capacity, and digital interoperability. Integrating transaction cost economics, the resource-based view, and principal–agent/public-choice perspectives, the paper specifies a panel-data research design for Indonesia’s multimodal SOE logistics ecosystem. A reproducible synthetic panel of 24 entity–corridor units observed over 2017–2024 is used to demonstrate the proposed estimators and the internal coherence of the hypotheses; it is not evidence about the realised performance of any named enterprise. Unit and year fixed-effects regressions are estimated for a logistics-cost proxy, dwell time, and asset turnover, with standard errors clustered at the unit level. In the simulated results, multimodal integration and National Logistics Ecosystem (NLE) interoperability are associated with lower logistics-cost and dwell-time outcomes, while greater service and investment overlap is associated with poorer performance. The interaction between institutional inertia and digital interoperability is negative, consistent with the proposition that digital coordination can weaken the operational consequences of organizational rigidity. The integration-by-corridor interaction is directionally consistent with larger gains in archipelagic settings, although this result is treated as exploratory. The article contributes a mechanism-based framework, operational definitions, a transparent estimation workflow, and a phased policy roadmap. Because the analysis is based on constructed observations, all coefficient estimates are illustrative and must not be interpreted as causal or as estimates of Indonesia’s actual logistics costs. A field application requires validated enterprise, corridor, transaction, and administrative data.
FUNGSI MANAJEMEN DALAM PERSPEKTIF AL-QUR'AN DAN HADIS: KAJIAN STUDI LITERATUR Muhammad Rijal Mukhlisi; Siti Mujayanah; Lia Paulina; Zurfika Zurfika; Siti Thowiyah
Management Studies and Business Journal (PRODUCTIVITY) Vol. 3 No. 9 (2026): Management Studies and Business Jurnal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/xtdszj22

Abstract

Penelitian ini bertujuan untuk menganalisis fungsi manajemen dalam perspektif Al-Qur’an dan Hadis dengan berfokus pada empat fungsi manajemen yang dikemukakan oleh George R. Terry, yaitu Planning (perencanaan), Organizing (pengorganisasian), Actuating (penggerakan), dan Controlling (pengawasan), yang dikenal dengan konsep POAC. Penelitian ini dilatarbelakangi oleh pandangan bahwa manajemen merupakan ilmu modern yang berkembang dari Barat, padahal sejumlah prinsip yang relevan dengan praktik manajemen dapat dikaji melalui nilai-nilai yang terkandung dalam ajaran Islam. Penelitian ini menggunakan metode studi literatur (library research) dengan pendekatan kualitatif. Data penelitian bersumber dari Al-Qur’an, kitab hadis sahih, kitab tafsir, buku-buku manajemen dan manajemen pendidikan Islam, serta literatur ilmiah yang relevan. Pengumpulan data dilakukan melalui teknik dokumentasi, sedangkan analisis data menggunakan analisis isi (content analysis) dengan mengidentifikasi, mengelompokkan, dan menginterpretasikan ayat-ayat Al-Qur’an serta hadis yang relevan dengan setiap fungsi manajemen. Hasil kajian menunjukkan bahwa fungsi planning memiliki relevansi dengan QS. Al-Hasyr ayat 18 dan QS. Yusuf ayat 47–49, yang menekankan evaluasi terhadap tindakan, persiapan masa depan, serta perencanaan strategis dalam menghadapi perubahan kondisi. Fungsi organizing berkaitan dengan QS. As-Saff ayat 4 dan QS. An-Nisa ayat 59, yang memberikan landasan konseptual mengenai keteraturan, koordinasi, pembagian peran, dan penyelesaian perbedaan berdasarkan pedoman yang sah. Fungsi actuating tercermin dalam QS. Ali Imran ayat 159 dan QS. At-Taubah ayat 105, yang menekankan kepemimpinan yang lemah lembut, musyawarah, keteladanan, dan pelaksanaan tanggung jawab. Sementara itu, fungsi controlling berkaitan dengan QS. Al-Infithar ayat 10–12 serta hadis tentang larangan melakukan kecurangan, yang menegaskan pentingnya pengawasan, evaluasi, kejujuran, dan pertanggungjawaban. Dalam konteks pendidikan Islam, prinsip-prinsip tersebut relevan diterapkan melalui penyusunan rencana strategis madrasah, pembagian tugas yang jelas, penguatan motivasi dan keteladanan pendidik, serta pelaksanaan supervisi dan evaluasi secara transparan. Penelitian ini menyimpulkan bahwa konsep POAC dapat dikaji secara substantif melalui nilai-nilai Al-Qur’an dan Hadis tanpa menyamakan keduanya secara langsung dengan teori manajemen modern. Dalam perspektif Islam, manajemen tidak hanya berorientasi pada pencapaian tujuan organisasi secara efektif dan efisien, tetapi juga menempatkan amanah, keadilan, kejujuran, dan tanggung jawab kepada Allah Swt. sebagai landasan etis dalam pengelolaan organisasi.
EVOLUSI BALANCED SCORECARD DAN STRATEGIC MANAGEMENT ACCOUNTING: TINJAUAN LITERATUR TERHADAP PERAN PENGUKURAN KINERJA NON-KEUANGAN DALAM KEUNGGULAN KOMPETITIF Ani Safitri
Management Studies and Business Journal (PRODUCTIVITY) Vol. 3 No. 9 (2026): Management Studies and Business Jurnal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/gfcg1n52

Abstract

Perubahan lingkungan bisnis yang cepat menuntut organisasi memiliki sistem pengukuran kinerja yang tidak hanya bertumpu pada informasi keuangan. Artikel ini bertujuan menelusuri evolusi Balanced Scorecard (BSC) dan Strategic Management Accounting (SMA) serta mensintesis peran pengukuran kinerja non-keuangan dalam membangun keunggulan kompetitif. Metode yang digunakan adalah tinjauan literatur naratif terhadap 30 sumber, berupa artikel jurnal bereputasi di bidang akuntansi manajemen dan buku rujukan, yang dianalisis secara tematik. Hasil tinjauan menunjukkan bahwa BSC berkembang dari kerangka ukuran multidimensi menjadi sistem manajemen strategis dan peta strategi, sedangkan SMA berkembang dari analisis informasi pesaing menjadi bidang yang mengintegrasikan informasi eksternal, biaya, dan strategi. Kedua arus ini bertemu pada pemanfaatan ukuran non-keuangan untuk menerjemahkan strategi menjadi tindakan. Bukti empiris menunjukkan bahwa kontribusi ukuran non-keuangan terhadap kinerja dan keunggulan kompetitif bersifat kondisional, bergantung pada keterkaitannya dengan strategi, cara penggunaannya, dan konteks organisasi. Artikel ini merumuskan tiga proposisi serta agenda penelitian lanjutan, termasuk integrasi aspek keberlanjutan dan teknologi digital.
ASYMMETRIC VOLATILITY AND EXOGENOUS FORECASTING OF CONTAINER FREIGHT RATES IN THE SHANGHAI-INDONESIA (CN.SHA-IDTPP) TRADE LANE Ariya Primindra
Management Studies and Business Journal (PRODUCTIVITY) Vol. 3 No. 9 (2026): Management Studies and Business Jurnal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/k5jjwn83

Abstract

Container shipping rates are a critical cost signal for exporters in Shanghai and importers in Indonesia, but much of the forecasting literature treats South-East Asia as an aggregate market and relies on univariate models. This study consolidates a route-level econometric framework combining unit-root and seasonality diagnostics, ARCH-LM testing, symmetric and asymmetric GARCH models, and ARIMAX/SARIMAX-type forecasting with lagged exchange-rate, bunker-price, and port-dwell-time regressors. Because a verified weekly Shanghai Indonesia spot-rate series has not yet been assembled, the framework is evaluated using 300 weeks of synthetic data covering January 2021 to October 2026. The  path represents a pandemic-era peak, a post-pandemic correction, and a later recovery, while the data-generating process embeds annual seasonality, exogenous effects, and EGARCH asymmetry. Results show mixed unit-root evidence, no statistically significant Fourier seasonality, weak-to-borderline ARCH evidence, and no detectable asymmetry despite a positive asymmetry parameter in the generating process. Exogenous regressors reduce one-step-ahead RMSE by 28.3% 31.9% relative to ARIMA, with Diebold Mariano p-values of 0.004 and 0.002; improvements at four weeks are smaller and statistically insignificant. 

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