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KUKIMA :Kumpulan Karya Ilmiah Manajemen
Published by Universitas Katolik Santo Thomas
ISSN : -     EISSN : 28290941     DOI : https://doi.org/10.54367/
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
KUKIMA :Kumpulan Karya Ilmiah Manajemen adalah media Publikasi untuk artikel yang berhubungan dengan penelitian, skripsi dan tugas akhir dalam bidang ekonomi Manajemen
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 12 Documents
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Search results for , issue "Volume 3 Nomor 1 April 2024" : 12 Documents clear
PENGARUH KEPEMIMPINAN, PELATIHAN DAN KOMPENSASI TERHADAP KINERJA KARYAWAN PADA PT TUNAS CAHAYA MANDIRI WIDYATAMA MEDAN Sitompul, Pandapotan; Sihombing, Watalina; Tinambunan, Anitha P.; Purba, Saut
KUKIMA : Kumpulan Karya Ilmiah Manajemen Volume 3 Nomor 1 April 2024
Publisher : LPPM Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/kukima.v3i1.3791

Abstract

The purpose of this research is to determine and explain the influence of leadership, training and compensation on employee performance at PT Tunas Cahaya Mandiri Widyatama Medan. Data collection was carried out using a questionnaire. Before testing the hypothesis, the classical assumption test is first carried out. The analysis used multiple linear regression, hypothesis testing (F test and t test) and analysis of the coefficient of determination. From the results of data processing, a multiple linear regression equation is obtained where: Y= 1.106 + 0.319 X1 + 0.306X2 + 0.365X3 + ei. The results of this research show that the variables of leadership, training and compensation together (simultaneously) have a positive and significant effect on employee performance. Partially, it shows that leadership has a positive and significant effect on employee performance with a multiple regression coefficient value of 0.319 and a significant value of 0.036 <0.05. Training has a positive and significant effect on employee performance with a multiple regression coefficient value of 0.306 and a significant value of 0.045 <0.05. Compensation has a positive and significant effect on employee performance with a multiple regression coefficient value of 0.365 and a significant value of 0.040 <0.05. The results of this research also conclude that to improve employee performance, companies should pay more attention to leadership, training and compensation.
ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PADA RUMAH SAKIT SANTA ELISABETH MEDAN Simanihuruk, Peran; Tamba, Darwis; Sipahutar, Robinson; Parhusip, Poltak T.; Sitorus, Putri Dwi Ana
KUKIMA : Kumpulan Karya Ilmiah Manajemen Volume 3 Nomor 1 April 2024
Publisher : LPPM Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/kukima.v3i1.3792

Abstract

This research aims to examine the influence of service quality dimensions, including reliability, responsiveness, assurance, tangibles, and empathy, on patient satisfaction at Santa Elisabeth Hospital in Medan. The study sample consists of 96 patients, with data collected through questionnaires and documentation. Data analysis was conducted using descriptive and inductive methods. The results indicate that reliability, responsiveness, assurance, tangibles, and empathy positively affect patient satisfaction, with assurance having a greater impact on patient satisfaction compared to reliability, responsiveness, tangibles, and empathy. Both t-tests and F-tests show that reliability, responsiveness, assurance, tangibles, and empathy have a positive and significant partial and simultaneous effect on patient satisfaction at Santa Elisabeth Hospital in Medan. The coefficient of determination (R Square) value is 0.514, indicating that 51.4% of patient satisfaction can be explained by the service quality dimensions (reliability, responsiveness, assurance, tangibles, and empathy), while the remaining 48.6% is explained by other factors not covered in this study, such as security, promotion, and communication. To enhance the service quality dimensions related to reliability, responsiveness, assurance, tangibles, and empathy, continuous improvements are necessary to increase patient satisfaction.

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