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International Journal of Business and Quality Research
Published by CV. Cita Utilitas Utama
ISSN : -     EISSN : 29859468     DOI : https://doi.org/10.99075/ijbqr.v1i01.990
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
International Journal of Business,and Quality research (IJBQR) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical and theoretical research papers, case studies. This journal focuses on every research discipline related to social behavior science, entrepreneurship and business management such as human resource management, marketing management, financial management, production/operational management, strategic management, sharia business management, halal industry management, tourism management, banking management, industrial management, agribusiness management, business administration, entrepreneurial activities, micro, small and medium enterprises (MSMEs), consumer behavior, purchasing decisions, consumer satisfaction, consumer loyalty and several areas of business behavior, also includes community social research
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 305 Documents
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The Effect Of Sustainability Reporting On Company Value With Intellectual Capital As A Moderation Dirman, Dirman; Muliyani Mahmud; Yustina Hiola
International Journal of Business and Quality Research Vol. 4 No. 01 (2026): Januari - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i01.3030

Abstract

This study examines the relationship between sustainability reporting and firm value and investigates whether intellectual capital strengthens this relationship in companies listed in the Jakarta Islamic Index (JII). Firm value is proxied by Price to Book Value (PBV), sustainability reporting is measured using the Global Reporting Initiative (GRI) disclosure index, and intellectual capital is assessed using the Value Added Intellectual Coefficient (VAIC™) model. The sample consists of 30 JII-listed firms in 2024, analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Drawing on signaling theory and the resource-based view, sustainability reporting is expected to function as a credible signal of long-term value creation, while intellectual capital is assumed to enhance the firm’s ability to transform sustainability disclosure into competitive advantage. However, the findings indicate that sustainability reporting does not significantly affect firm value, and intellectual capital does not moderate this relationship. These results suggest that sustainability disclosure in the Islamic capital market context may not yet be perceived as value-relevant information by investors. The absence of a significant effect also raises concerns regarding disclosure quality and the potential perception of greenwashing, where sustainability reporting fulfills regulatory compliance but lacks substantive strategic integration. The study contributes to the literature by highlighting the signaling limitations of sustainability reporting and the underutilized strategic role of intellectual capital in emerging Islamic markets.
Production Risk Mitigation Strategies In Small-Scale Goat Milk Industries Mutiarasari, Nurul Risti; Azzahra, Deana Feraya; Nirwanto, Yogi; Yuliyani, Leny; Rustidja, Ery Supriyadi
International Journal of Business and Quality Research Vol. 4 No. 01 (2026): Januari - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research is to identify the causes and impacts of production risks and develop appropriate mitigation strategies to deal with risks at Abah Farm dairy goat farm. The data analysis design used is the House of Risk (HOR) analysis. The results of the study showed that the causes and impacts of goat milk production risks consist of the process of doe/nanny rearing, the milking process, and the packaging and distribution process. Risk mapping of goat milk production in the rearing process five activities cause the risk of goat milk production, including feeding activities, animal sanitation, cage sanitation, livestock reproduction, and livestock animal health. Furthermore, in milking goat milk, five activities are causes, namely the milking place (cage), determining the intensity and time of milking, milking preparation, the way during the milking process, and the completion of milking. In the completion and packaging of milk, two activities are caused, namely the handover stage and the goat milk packaging stage. Several mitigation strategies can be carried out, including in the process of raising mothers, the main priority of the mitigation strategy is to adjust the composition of high-protein green feed. Furthermore, in the milking process, the top priority mitigation strategy is to supervise the implementation of the goat milking standard procedure by the supervisor and in the milk packaging and distribution process, the top priority mitigation strategy is to back up goat milk production data in a separate notebook or soft file data storage on a computer or email.
Does Reckless Driving Predict Road Traffic Accidents Among Commercial Drivers? Ewere A. Aibangbe; Sunday A. Atunwa; Emmanuel E. Uye
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3057

Abstract

Road traffic accidents have remained a major global concern due to their devastating social and economic effects on the individuals, families, society and the nation. While studies have addressed the non-human factors as the cause of road traffic accidents, studies addressing the human factors seem sketchy. Therefore, this study examines the predictive role of reckless driving on road traffic accidents among commercial drivers in Obio/Akpor in Rivers State, Nigeria. Cross-sectional survey design was adopted while purposive sampling technique was used to select the study population. Two validated questionnaires were used to collect data from 238 participants and analyzed using simple linear regression to test a hypothesis which was accepted at p<.001 level of significance. The result demonstrated that reckless driving significantly correlated with road traffic accidents among study participants, R2 =.570, F (1,236) = 270.614, p <.001. Furthermore, reckless driving significantly predicted road traffic accidents among commercial drivers (β = .755, p<.001). The study concludes that reckless driving significantly contributed to road traffic accidents among study participants. The study recommends all stakeholders should take proactive measures to checkmate reckless driving among commercial drivers to reduce road traffic accidents.
Determinants Of Obstacles To The Internationalization Of Smes In Developing Countries: A Systematic Review Paksi, Citra Dewi Kartika; Sudarmiatin; Heri Pratikno
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3130

Abstract

This study conducted a systematic literature review of the latest empirical and conceptual literature on the barriers faced by micro, small, and medium-sized enterprises (MSMEs) in developing countries as they seek to internationalize. Following the PRISMA 2020 protocol, the researchers analyzed peer-reviewed articles published between 2020 and 2025, sourced from the Scopus and Web of Science databases. This review classifies the barriers into two broad categories: internal constraints (financial limitations, human resource deficits, information asymmetry, and marketing weaknesses) and external barriers (institutional weaknesses, regulatory complexity, trade restrictions, and home country effects). The analysis indicates that these barriers rarely operate in isolation. Instead, they form configurations shaped by the interaction between a firm’s resource base, relational capital, and the institutional characteristics of the home country. Findings also indicate that digital capabilities and business networks can mitigate the severity of certain types of barriers, although their effectiveness depends on organizational capacity and the institutional context. This review contributes to the literature on internationalization by consolidating post-pandemic empirical evidence, identifying underutilized theoretical frameworks, and proposing future research directions that emphasize multi-level and context-sensitive analysis of SME internationalization in Southern countries
The Influence of Market, Technical, Management, and Financial Aspects on the Feasibility of Photocopy Service Businesses Mustari, Mustari; Arisah, Nur
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3144

Abstract

This study examines the influence of Market Aspects (AP), Technical Aspects (AT), Management Aspects (AM), and Financial Aspects (AK) on Business Feasibility (KU) of photocopy service enterprises located around educational areas in Makassar City. A quantitative approach using PLS-SEM was employed with 100 photocopy business owners as respondents. The results show that all research instruments are valid and reliable, and the model obtained an R² value of 0.741, indicating that 74.1% of business feasibility is explained by the four variables. Partially, Market Aspects, Technical Aspects, and Financial Aspects have a positive and significant effect on business feasibility, while Management Aspects show no significant effect. These findings indicate that the feasibility of photocopy businesses is primarily determined by market strength, technical readiness, and financial conditions.
The The Effect Of Work Discipline, Work Environment, And Work Motivation On Employee Performance At Bintang Mulia Hotel Bagan Batu Dani Sucipto; Yuniman Zebua
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.2832

Abstract

This study aims to analyze the effect of work discipline, work environment, and work motivation on employee performance at Bintang Mulia Hotel Bagan Batu, both partially and simultaneously. The method used is descriptive quantitative with total sampling of 60 respondents, data collection through a Likert scale questionnaire, and analysis using multiple linear regression with SPSS version 26. The results show that work discipline has a positive and significant effect on employee performance (t=12.312; sig=0.000), work environment has a positive and significant effect on employee performance (t=2.888; sig=0.006), work motivation has a positive and significant effect on employee performance (t=4.167; sig=0.000), and simultaneously all three variables have a positive and significant effect on employee performance (F=541.795; sig=0.000) with an R² value of 0.967, meaning 96.7% of the variation in employee performance is explained by these three variables. The findings of this study reveal that work discipline is the most dominant factor influencing employee performance, thus consistent application of work discipline, a conducive work environment, and strong work motivation are the main keys to improving employee performance in the hospitality industry.
Transaction Costs And Location On Customer Loyalty Of Brilink Agents In Bangko Semprina Rika Malia; M. Irwansyah Hasibuan; Meisa Fitri Nasution
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.2834

Abstract

This study aims to analyze the effect of transaction costs and location on customer loyalty of BRILink Agent Dayu in Bangko Perfect . This research uses a quantitative descriptive approach with data collected through questionnaires distributed to 60 respondents selected via random sampling. The data were analyzed using multiple linear regression with SPSS version 26, including validity test, reliability test, coefficient of determination (R²), partial t-test, and simultaneous F-test. The results show that transaction costs have a positive and significant effect on customer loyalty (t-value 8.559 > t-table 2.000, sig. 0.000 < 0.05). Location also has a positive and significant effect on customer loyalty (t-value 2.548 > t-table 2.000, sig. 0.014 < 0.05). Simultaneously, both variables significantly affect customer loyalty (F-value 115.108 > F-table 3.159) with an R² value of 0.802. The findings of this study confirm that affordable and transparent transaction costs along with a strategic and accessible location are key factors in enhancing customer loyalty at BRILink Agent Dayu in Bangko Perfect .
Strategies For The Internationalization Of Spice Smes Through Exports: A Case Study Of PT Adore Rempah Indonesia Wicaksono, Arif; Sudarmiatin; Heri Pratikno
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3152

Abstract

This study aims to analyze the internationalization strategies of micro, small, and medium-sized enterprises (MSMEs) in the spice sector through export mechanisms, using PT Adore Rempah Indonesia as a case study. The study employs a qualitative approach using the case study method. Data collection was conducted through in-depth interviews, field observations, and documentation related to production processes, quality control, packaging, and the management of international market networks. Data analysis was performed descriptively using the Uppsala Model and the Resource-Based View perspectives. The results indicate that the success of a company’s internationalization strategy is influenced by several key factors: consistent product quality, strengthening partnerships within the supply chain, implementing product differentiation, and holding certifications that support international trade standards. Additionally, the internationalization process occurs gradually through market learning, adaptation to the needs of international buyers, and the development of global business networks. The research findings confirm that the integration of internal resource strengths, product innovation, and compliance with international standards is a key factor in enhancing the competitiveness of spice SMEs in the global market. This study implies that strengthening production capacity, improving product quality, and developing international partnership networks should be key strategies in promoting the sustainability of SME exports in the spice sector.
From Local Niche To Global Market: Internationalization Process And Strategic Capabilities Of Indonesian Smes Evidence From Sensatia Botanicals Permatasari, Indriani Detty; Sudarmiatin; Heri Pratikto
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3158

Abstract

The internationalization of micro, small, and medium-sized enterprises (MSMEs) is a strategic issue in the global economic landscape, particularly in developing countries like Indonesia, which face the challenge of limited resources yet vast market potential. This case study explores the internationalization process of Sensatia Botanicals, an MSME specializing in skincare products made from natural botanical ingredients based in Jasri, Karangasem, Bali, which was founded in 2000. A qualitative single-case study approach adopts the Uppsala Internationalization Model integrated with the Resource-Based View (RBV) to analyze the stages of expansion: beginning with experimental exports to the Southeast Asian market (2010–2015), acceleration through global e-commerce platforms such as Amazon, Shopee International, and Lazada Global (2016–2020), to deep penetration via distribution partnerships in Europe (Germany, the Netherlands) and North America (2021–present), with exports contributing 40% of the latest annual revenue of Rp 150 billion (2024). The company’s dynamic strategic capabilities include product innovation based on local Balinese resources (such as frangipani and organic turmeric), a commitment to sustainability (zero-waste production using 90% local materials), ethical practices (fair trade with over 500 local farmers), and a portfolio of more than 200 internationally certified product variants, including GMP, MUI Halal, ECOCERT, and USDA Organic—all completely free of parabens, palm oil, and harmful synthetic ingredients. Major challenges such as export regulatory uncertainty, rupiah exchange rate volatility, and competition from global brands (such as The Body Shop or Lush) were successfully navigated through a phased learning strategy, strategic alliances with global suppliers, and AI-driven digital transformation for customer personalization. Findings also indicate that integrating local capabilities (Bali’s unique botanicals) with global adaptation (international certifications and digital agility) yields a sustainable competitive advantage, with international customer retention rates reaching 70% (based on 2023–2024 CRM data), post-pandemic annual export growth averaging 28%, and expansion into 35 countries with over 15,000 global retail stores. This research makes a theoretical contribution by extending the Uppsala model through the lens of dynamic capabilities in the context of emerging market SMEs, while also providing managerial implications for Indonesian SME practitioners in building global competitiveness. Furthermore, from a management education perspective, these findings are relevant for the development of doctoral curricula that integrate real-world case studies of internationalization
The Effect Of Service Quality On Customer Satisfaction Of Brilink Parmono Agents In Bangko Sempurna District , Rokan Hilir Regency Thiara Amalia Fadly; M. Irwansyah Hasibuan
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3171

Abstract

This study aims to analyze the effect of service quality on customer satisfaction at BRILink Agent Parmono in Bangko Perfect District, Rokan Hilir Regency. The research method used is descriptive quantitative with a sample of 75 respondents selected through purposive sampling technique based on the Slovin formula. Data were collected through a closed questionnaire with a five-point Likert scale and analyzed using validity tests, reliability tests, simple linear regression analysis, hypothesis testing (t-test), and coefficient of determination (R²) with SPSS version 26. 0.05. The coefficient of determination (R²) of 0.897 indicates that service quality explains 89.7% of the variation in customer satisfaction, while the remaining 10.3% is influenced by other variables outside this study. The regression coefficient of 0.531 indicates that every one-unit increase in service quality will increase customer satisfaction by 0.531 units. These findings suggest that the better the service quality provided, the higher the customer satisfaction at BRILink Agent Parmono .

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