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International Journal of Business and Quality Research
Published by CV. Cita Utilitas Utama
ISSN : -     EISSN : 29859468     DOI : https://doi.org/10.99075/ijbqr.v1i01.990
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
International Journal of Business,and Quality research (IJBQR) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical and theoretical research papers, case studies. This journal focuses on every research discipline related to social behavior science, entrepreneurship and business management such as human resource management, marketing management, financial management, production/operational management, strategic management, sharia business management, halal industry management, tourism management, banking management, industrial management, agribusiness management, business administration, entrepreneurial activities, micro, small and medium enterprises (MSMEs), consumer behavior, purchasing decisions, consumer satisfaction, consumer loyalty and several areas of business behavior, also includes community social research
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 269 Documents
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Implementation Of Digital Technology For Management Opti-mization Production In The Palm Oil Industry (Case Study of Employees of PT. Perkebunan Nusantara IV PKS SEI Meranti) Pernando Simanjuntak; Aulia Indra; Yuniman Zebua
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3172

Abstract

This study aims to analyze the implementation of digital technology in optimizing production management in the palm oil industry with a case study of employees at PT. Perkebunan Nusantara IV PKS Sei Meranti. This research used a qualitative method with a descriptive approach. Data were collected through interviews, observations, and documentation involving five informants who were directly involved in production activities. The results show that digital technology implementation has been carried out through the digitalization of production systems, the use of Internet of Things (IoT), digital-based production monitoring, and production management information systems. The application of these technologies improves production efficiency, accelerates data processing and access, enhances quality control, and supports data-based decision making. However, several challenges were identified, including limited employee skills in operating digital systems, network disruptions, and high investment costs for technology development. Therefore, the company conducts various efforts such as employee training, regular system maintenance, and improvement of technological facilities to support the optimization of production management. This study indicates that digital technology plays an important role in improving efficiency, productivity, and effectiveness of production management in the palm oil industry.
The Effect Of Product Quality And Price On Customer Satisfaction At Teras Kopi Clinix Bagan Sinembah Muhammad Arvio Lesmana L. Toruan; Aulia Indra; M. Irwansyah Hasibuan
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3173

Abstract

The development of the coffee business in Bagan Sinembah has experienced rapid growth in the last five years, from only a handful of shops such as Teras Kopi Clinix to hundreds of national outlets (Kopi dari Hati, JCO Coffee, Tomoro Coffee, Point Coffee) and local MSMEs (Dongan Coffee, Still Coffee, Teduh Coffee, etc.), as well as mobile coffee businesses (Ido Coffee, Roda Kopi, Gayo Espresso, etc.). This tight competition demands a superior strategy, where product quality and price are the main determinants of customer satisfaction, as stated by Eltantian et al. (2023) that satisfaction arises from expectations of product or service performance, and Maharani et al. (2025) who emphasize the role of service and price balance in consumer loyalty. This study analyzes the influence of product quality and price on customer satisfaction at Teras Kopi Clinix Bagan Sinembah, with the aim of identifying consumer preference factors, key factors for business sustainability, and business strategies for maintaining raw material quality and competitiveness. Through an in-depth analytical approach, the results are expected to provide recommendations for local coffee shop managers on maintaining customer loyalty amidst increasingly fierce competition.
The Effectiveness Of The Rural Empowerment and Agricultural Development Scaling-Up Initiative (READSI) in Bone Bolango Regency Matoka, Mohammad Ridwan; Baruwadi, Mahludin; Imran, Supriyo; Haras, Abdul Fajar
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3165

Abstract

The agricultural sector plays a strategic role in developing countries, including Indonesia. This sector employs a large workforce in both the formal and informal sectors. Its contribution to both the national and regional economies cannot be underestimated. As one of the flagship programs of READSI (Rural Empowerment and Agricultural Development Scaling-Up Initiative), it aims to improve the welfare of farmers through their economic empowerment. Bone Bolango Regency is one of the regions participating in this program and has implemented the following components: Rural Agriculture and Livelihood Development, Improved Extension Services, Provision of Agricultural Inputs and Marketing Support, Availability of Policy and Development Strategy Support, and Program Management Support. Therefore, a study is needed to assess the effectiveness of the READSI program and identify its constraints. This study was conducted in Bone Bolango Regency using qualitative descriptive analysis in accordance with the Miles and Huberman model, which involves data collection, data reduction, data presentation, and drawing conclusions. There were 22 informants consisting of stakeholders (the Head of the Agency and extension workers), actors (READSI program facilitators), and program beneficiaries (farmers’ group leaders and farmers). The results of this study indicate that: 1). The evaluation of the READSI program’s effectiveness, as assessed from the input aspect (budgetary support, extension workers, and production facilities), the process aspect (implemented using a participatory approach and group-based learning), and the output aspect (farmers experienced increased income). 2). The factors hindering the implementation of the READSI Program include: low technology adoption rates among farmers, limited production facilities and supporting infrastructure, delays in aid distribution, lack of support from the village government, and limited market access.
The Role of Information Technology In Public Safety Development Strategy For The Activity Service Information System (SIAP) Application In Agribusiness Services Kasim, Nitam; Imran, Supriyo; Rauf, Asda; Haras, Abdul Fajar
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3196

Abstract

The utilization of information technology is a key factor in improving the efficiency and transparency of services in the agribusiness sector. This study aims to formulate a development strategy for the Service Activity Information System (SIAP) application to optimize service quality for stakeholders. The research method used is qualitative descriptive with the SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis instrument. The results indicate that the SIAP application is positioned in Quadrant I (Progressive Strategy) on the SWOT matrix, suggesting that the organization possesses significant internal strengths and substantial external opportunities for expansion. Based on this positioning, the study recommends two primary strategies first Intensive Digitalization-Based Service Expansion which focuses on developing more diverse and user-friendly service features to reach a broader user base, Second Strengthening Legitimacy through the Integration of the One Data Policy, to ensure information synchronization and data validity across all levels of agribusiness administration.
Strategies For Improving The Quality Of Driver's License (SIM) Issuance Services At Pringsewu Police Resort Based On A Public Management Perspective Rahayu Laili; Tina Miniawati Barusman Virgawenda
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3198

Abstract

The Pringsewu Police Resort is obligated to maintain service quality throughout the entire process of driver's license (SIM) issuance, starting from registration, data verification, theoretical and practical examinations, to the issuance of the license, in order to ensure that services are transparent, fast, accountable, and in accordance with established public service standards. To identify aspects that still require improvement in SIM issuance services, the Pringsewu Police Resort collects various complaints and feedback from the public through suggestion boxes and online complaint channels. These data serve as an important source for understanding users' real service experiences and for describing the most frequently encountered problems in the service process. The method used in this study is a descriptive method, which aims to accurately describe the conditions of the research object based on data obtained from interview transcripts, field notes, photographs, video recordings, personal documents, notes or memos, and other official documents. The approach employed in this research is an inductive approach, namely drawing conclusions based on empirical facts found in the field. The results of this study indicate that the quality of SIM issuance services at the Pringsewu Police Resort has generally been fairly good when viewed from the aspects of input, process, and output. Nevertheless, several obstacles remain, particularly limitations in human resources, facilities and infrastructure, long queues, and relatively complex service procedures, which affect service effectiveness and efficiency. To improve service quality, strategies are needed that focus on strengthening human resources, improving facilities, simplifying service procedures, enhancing internal coordination, and using information technology. These strategies are expected to increase public satisfaction through faster, more transparent, and more responsive SIM issuance services.
International Trade Law and Coffee Supply Chains: Ensuring Fair Pricing and Legal Certainty in Export Markets Aji, Ibrahim; Saputra, Adi; Afifah, Yusfika Ely Nur; Mahfudlon, Mahfudlon; Dian Wibowo; Annie Myranika
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3258

Abstract

International coffee trade plays a strategic role in the global economy, yet it faces complex legal challenges related to market access, regulatory divergence, and sustainability standards. This study examines the effectiveness of international trade law frameworks in governing coffee commodity exports, with particular attention to developing countries such as Indonesia. Using a qualitative approach, this research analyzes key legal instruments including World Trade Organization agreements, bilateral trade arrangements, and certification schemes such as fair trade and geographical indications. The findings reveal that while existing frameworks provide mechanisms for dispute resolution and market integration, significant gaps remain in protecting smallholder farmers and ensuring equitable value distribution. Furthermore, inconsistencies in non-tariff measures and sustainability requirements often create barriers to entry for exporters. The study proposes strengthening legal harmonization, enhancing institutional coordination, and integrating sustainability principles into binding trade regulations to support inclusive and resilient coffee trade systems globally. These reforms are essential to balance economic competitiveness with social justice and environmental protection in international coffee trade governance systems worldwide. Keywords: International Trade Law, Coffee, Supply Chain, Fair Pricing
Strengthening Legal Protection for Indonesian Fisheries Exports in International Trade Ilman, La; Kelibia, M. Umar; Raunas, Ide; Harmoko, Harmoko; Giri, Raden; Myranika, Annie
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3259

Abstract

This study examines the importance of strengthening legal protection for Indonesian fisheries exports within the framework of international trade. As one of the world’s largest producers of marine resources, Indonesia holds significant potential in the global fisheries market. However, the competitiveness of its fisheries exports is often constrained by complex international regulations, including sanitary and phytosanitary standards, traceability requirements, and sustainability certifications imposed by importing countries. These regulatory challenges highlight the critical role of international trade law in shaping market access and export performance. This research adopts a normative juridical approach, analyzing international legal instruments, trade agreements, and national regulatory frameworks relevant to fisheries exports. The findings reveal that while existing legal frameworks provide opportunities for market expansion, gaps in regulatory alignment, enforcement mechanisms, and institutional capacity limit their effectiveness. Additionally, issues such as illegal, unreported, and unregulated (IUU) fishing, as well as environmental compliance, pose significant legal risks for Indonesian exporters. The study emphasizes the need for harmonization between domestic regulations and international standards, as well as the strengthening of institutional governance and compliance mechanisms. Enhancing legal protection is essential to ensure sustainable fisheries practices, improve export competitiveness, and secure Indonesia’s position in the global seafood market. Keywords: International Trade Law; Fisheries Exports; Legal Protection; Indonesia; Sanitary and Phytosanitary Measures
The Global-Local Strategy For Lumajang Batik Smes: Synergy Of Adaptive Innovation Rooted In Local Wisdom And Diaspora Networks For Business Internationalization Sumiati, Sumiati; Sudarmiatin; Heri Pratikto
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3296

Abstract

This study aims to examine glocalization strategies among Micro, Small, and Medium Enterprises (MSMEs) in the Batik Lumajang sector through the integration of adaptive innovation and the empowerment of diaspora networks. Amid increasingly intense global competition, MSME actors are required to adopt a global mindset to adapt to a dynamic cross-border business environment (Kossowska & Rosinski, 2020). Using a qualitative approach, this study analyzes how local cultural identity, embodied in distinctive motifs such as Pisang Agung and Kuda Kencak, is preserved as a unique resource advantage (Sumiati et al., 2024). Beyond cultural heritage, this research highlights the importance of global tools such as digital platforms in facilitating knowledge-sharing and consumer education in international markets (Hu et al., 2024). The utilization of diaspora networks is identified as a key strategy for overcoming the challenges of foreign markets through the leveraging of specific ecosystem advantages (Li et al., 2019). The presence of the diaspora offers strategic advantages due to their deep understanding of both the culture of the home country and the host country (Williams & Dvoulety, 2025). Research findings indicate that the success of market expansion heavily depends on the maturity of network competencies and mutual trust in digital interactions (Augustie et al., 2025; Wziatek-Stasko & Pobiedzinska, 2022). The implementation of open innovation through external collaboration has proven capable of accelerating internationalization efforts while strengthening business resilience (TanTai et al., 2024). The conclusion of this study affirms that the synergy between adaptive local wisdom and smart international support instruments creates a resilient and sustainable business model for SMEs on the global stage
The Impact of Innovative Culture on Employee Creativity: The Mediating Role of Intrinsic Motivation and the Moderating Role of Team Support in Photo Studios in Bandar Lampung City Tantri, Nirmala; Febrianty; Nursari, Ayu
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3299

Abstract

This study aims to examine the effect of innovative culture on employee creativity with intrinsic motivation as a mediating variable and team support as a moderating variable in photo studios in Bandar Lampung City. This research uses a quantitative approach with a survey method involving 133 employees from 11 photo studios. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that innovative culture has a positive and significant effect on employee creativity and intrinsic motivation. Intrinsic motivation also has a significant effect on employee creativity and acts as a mediating variable in the relationship between innovative culture and creativity. In addition, team support is proven to moderate the relationship between intrinsic motivation and employee creativity, where higher team support strengthens this relationship. These findings indicate that employee creativity is influenced by organizational, psychological, and social factors. Therefore, organizations need to develop an innovative culture, enhance intrinsic motivation, and build a supportive team environment to improve employee creativity
Design and Performance Analysis of a SolidWorks-Based Disk Mill Coffee Grinder for MSMEs Franklin Taruyun Hudeardo Sinaga; Eka Putra Dairi Boangmanalu; Jandri Fan HT Saragi; Angga Bahri Pratama; Al Qodry
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3305

Abstract

This study presents the design, fabrication, and performance analysis of a SolidWorks-based disk mill coffee grinder specifically developed for Micro, Small, and Medium Enterprises (MSMEs) in Indonesia's expanding coffee industry. Addressing the technological gap between industrial-scale equipment and small-enterprise operational constraints, the research employed parametric 3D modeling and virtual assembly simulation to optimize machine configuration prior to physical fabrication. The design integrates a 5.5 HP gasoline engine with a 3:1 pulley reduction system, angle iron frame structure (600×600×730 mm), and adjustable pin-type grinding disks to achieve targeted processing capacity and particle uniformity. Performance testing demonstrated that the machine successfully processes 1 kg of roasted coffee beans in approximately 8 minutes, yielding a theoretical throughput of 30 kg/hour with consistent particle distribution suitable for various brewing methods. Material loss was maintained below 2%, while operational vibration and noise levels remained within acceptable limits for workshop environments. The SolidWorks-driven design methodology significantly reduced material waste and iterative physical modifications by enabling early detection of interference conflicts and spatial optimization during the digital prototyping phase. These findings confirm that CAD-integrated engineering approaches can effectively support the development of cost-effective, maintainable, and scalable processing equipment tailored to MSME requirements. The resulting disk mill configuration offers a practical solution for enhancing product consistency, operational efficiency, and competitive positioning within Indonesia's decentralized coffee value chain, while providing a replicable framework for localized agricultural machinery innovation.

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