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I Ketut Andika Priastana
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publikasi@triatmamulya.ac.id
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darma.susila@triatmamulya.ac.id
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Jurnal Mosaik Hospitaliti
Published by Universitas Triatma Mulya
ISSN : 26567571     EISSN : 30637090     DOI : https://doi.org/10.51713/jmh
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Jurnal Mosaik Hospitaliti: a research journal with the abbreviation JMH is a journal that contains scientific papers from research results, case studies, conceptual and practitioner studies, and policy and managerial analysis related to the tourism and hospitality sector in a national and global context. The objectives and scope of JMH are Tourism Quality, Hospitality Industry Quality, Tourism Marketing Quality, Hospitality Marketing Quality, Tourism Human Resource Management Quality, Tourism Business Management Quality, Tourism Service Quality, Hospitality Service Quality, Tourism Sustainability, Hospitality Industry Sustainability, Green Tourism, Green Hotel Industry, Digital Tourism, Tourism Policy.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Menejemen Teknologi dan Inovasi
Articles 5 Documents
 1 
Search results for , issue "Vol. 5 No. 1 (2023): Juni" : 5 Documents clear
Kepuasan Tamu Di Hotel Kamaniiya Petitenget Seminyak Yang Dipengaruhi Oleh Kualitas Pelayanan Dan Fasilitas Healthy, Gede Dodi; Wirya, I Made Suwitra; Susila, I Made Gede Darma
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.516

Abstract

This study aims to determine the influence of service quality and facilities on guest satisfaction. The location of this research is in Kamaniiya Petitenget Seminyak. The data collection techniques used are observation and questionnaires. The population used Kamaniiya Petitenget Seminyak guests, with a sample of 150 respondents. The data analysis techniques used were Descriptive Statistical Analysis, Data Instrument Test, Classical Assumption, Multiple Linear Regression, t, and Determination. Based on the results of the study, it was obtained that the quality of service has a positive and significant influence on guest satisfaction, facilities have a positive and significant influence on guest satisfaction, service quality and facilities have an influence of 60% on guest satisfaction. The suggestion that can be given by the researcher is to routinely provide training to employees, so that later employees will be able to communicate well when providing services to guests, increase wifi speed and always provide quick responses to guests, provide detailed information, pay attention to guests.
Pengembangan Pantai Tanah Lot Sebagai Daya Tarik Wisata Berkelanjutan Di Desa Beraban Kecamatan Kediri Kabupaten Tabanan Bali Samudra, I Wayan Teja; Kartimin , I Wayan; Putri, Ida Ayu Karina
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.517

Abstract

In the current era of globalization, the development of world tourism can be made a top priority in supporting the development of a region. Tourism development is essentially to develop and utilize tourist attractions in the form of natural wealth, diversity of flora and fauna, cultural arts, historical heritage, ancient objects and cultural pluralism. It can be in the form of natural beauty, historic sites, ordinances of social life and religious ceremonies. The research entitled Development of Tanah Lot Beach as a Sustainable Tourist Attraction in Beraban Village, Kediri District, Tabanan Regency, Bali aims to determine the potential and development of Tanah Lot Beach. This research uses a qualitative descriptive approach with SWOT analysis. Data were collected by observation techniques, interviews and documentation studies. The informants interviewed included the village head and village officials, businessmen, community leaders, tourists and the people of Beraban Village. The conclusions from the results of this study are (a) Tanah Lot Beach, has beautiful, cool and pristine natural potential which provides comfort for visitors to tourism objects besides customs and culture, (b) strategies offered for use in the development of Tanah Lot Beach is the direction of environmentally friendly development by maintaining cleanliness and reducing plastic waste.
Pengaruh Kualitas Pelayanan, Harga, Dan Lokasi Terhadap Kepuasan Pelanggan Di Flame Bar Seminyak Badung Arcana, Kadek; Sutapa, I Ketut; Kartimin, I Wayan
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.518

Abstract

This study aims to determine the effect of service quality, price, location on  customer satisfaction. The population in this study were Flame Bar Seminyak Badung customers with a sample of 100 respondents. The data analysis technique used in this study is multiple linear regression. Based on the results of the study it can be seen that the quality of services has a positive and significant effect on customer satisfaction, price has a significant positive effect on customer satisfaction, location has a positive effect significantly to customer satisfaction, service quality, price, location has a positive and significant effect on customer satisfaction, the magnitude of the influence of service quality, price, location on customer satisfaction is 65.9% and the service quality variable has a more dominant influence on customer satisfaction. Suggestions that can be given by researchers are Flame Bar Seminyak Badung is expected to provide training to employees, make competitive price policies, make signboards or directions that can be seen clearly from a far.
Pengaruh Kualitas Makanan Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Di Moka Restoran Pada Astagina Resort Villa And Spa, Legian Bali Hanung, Yuliana Devila; Sutapa, I Ketut; Dewi, Desak Made Purnama
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.519

Abstract

In businesses engaged in the service sector, customer satisfaction is the most important thing to maintain, which will certainly have a very good impact on the business going forward. This is the main background of the research entitled "The Influence of Food Quality and Service Quality on Customer Satisfaction at Moka Restaurant at Astagina Resort Villa and Spa, Legian Bali". The purpose of this study was to determine the partial and simultaneous effect of food quality and service quality on customer satisfaction, to find out how much influence food quality and service quality have on customer satisfaction, and to find out which variables have more influence on customer satisfaction at Moka Restaurant in Astagina Resort Villa and Spa, Legian Bali. This study uses a type of quantitative research, the type of data used is quantitative and qualitative. Data collection techniques used in this study were observation, interviews, documentation and questionnaires. There are 95 samples used in this study. The data analysis technique used in this research is quantitative descriptive analysis with the help of the SPSS tool. The results showed that food quality had a positive effect on customer satisfaction. Service quality has a positive effect on customer satisfaction. Food quality and service quality have a simultaneous effect on customer satisfaction. Suggestions for Moka Restaurant to pay more attention to food quality, maintain service quality and customer satisfaction. And this research is expected to be a literature review in further research.
Strategi Pemasaran Untuk Meningkatkan Tingkat Hunian Kamar Pasca Pandemi Covid-19 Di Hotel Mercure Kuta Beach Bali Febrianto, Stefanus Eka; Yuni, L.K. Herindiyah Kartika; Suryaningsih, Ida Ayu Anggreni
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.5110

Abstract

The emergence of COVID-19 in 2020 has shaken the world of the tourism industry, tourist attractions, places to stay, and existing culinary businesses. Many of these places have to close temporarily or permanently. The purpose of this study is to determine the marketing strategy for room occupancy rates at Mercure hotels after the COVID-19 pandemic that hit Indonesia, especially in Bali and to find out how effective the marketing strategy carried out by Mercure hotels. This research is a descriptive study using primary data obtained through interviews with actors related to the marketing strategy of room occupancy rates at Mercure Hotels after the COVID-19 pandemic and secondary data obtained from reports or records or information on websites, the internet or data from departments related to this thesis. The research results based on the marketing mix analysis show that the hotel continued to operate and hire employees during the pandemic. After the pandemic, the hotel normalized work shifts by implementing health protocols.

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