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I Ketut Andika Priastana
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darma.susila@triatmamulya.ac.id
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Jurnal Mosaik Hospitaliti
Published by Universitas Triatma Mulya
ISSN : 26567571     EISSN : 30637090     DOI : https://doi.org/10.51713/jmh
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Jurnal Mosaik Hospitaliti: a research journal with the abbreviation JMH is a journal that contains scientific papers from research results, case studies, conceptual and practitioner studies, and policy and managerial analysis related to the tourism and hospitality sector in a national and global context. The objectives and scope of JMH are Tourism Quality, Hospitality Industry Quality, Tourism Marketing Quality, Hospitality Marketing Quality, Tourism Human Resource Management Quality, Tourism Business Management Quality, Tourism Service Quality, Hospitality Service Quality, Tourism Sustainability, Hospitality Industry Sustainability, Green Tourism, Green Hotel Industry, Digital Tourism, Tourism Policy.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Menejemen Teknologi dan Inovasi
Articles 44 Documents
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Pengaruh Disiplin Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan Di Ling-Ling’s Restaurant Seminyak Anggreni, Ni Luh Dian; Widiantara, I Gusti Agung Bagus; Poetranto, Isa Wahjoedi Dwi
Jurnal Mosaik Hospitaliti Vol. 6 No. 1 (2024): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.611

Abstract

This study aims to determine whether there is an influence between work discipline and work motivation as an independent variable on employee performance as a dependent variable. The author uses data collection techniques with documentation, observation and surveys. The number of respondents sampled in this study was 64 employees. The results of the descriptive analysis include the average employee age of 18-25 years where more female employees with an average education level of diploma and an average length of work of 1-5 years. The methods used are multiple linear regression analysis, determination analysis and beta coefficient analysis which are processed with the SPSS (statistical package for the social science) program version 26. The results of the analysis for work discipline (x1) obtained a t-count of 3.145 stated that there was a positive and significant influence on employee performance (y) and for work motivation (x2) obtained t-count of 3.535 stated that there was a positive and significant influence on employee performance (y). In simultaneous processing, f-count is obtained from both variables that have a positive and significant influence with a value of 27.765. Based on the large coefficient of determination, the percentage value of work discipline and work motivation on employee performance is 47.7% with the more dominant variable being work motivation.
Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Tamu Di Hotel Mercure Bali Legian Dewangga, I Putu Gede Greza; Saharjo, Sulistyoadi Joko; Putra, Putu Guntur Pramana
Jurnal Mosaik Hospitaliti Vol. 6 No. 1 (2024): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.612

Abstract

With the existence of competition between hotels, management must be able to compete to provide satisfaction for guests to come to stay at the hotel they manage. One of the factors that influence guest satisfaction is the quality of service and facilities. This study aims to analyze the influence of service quality and facilities partially and simultaneously and to determine the influence of service quality and facilities on guest satisfaction at the Mercure Bali Legian Hotel. The sample collection method used was purposive sampling. The population in this study were guests staying at the Mercure Bali Legian Hotel, while the sample used in this study was 70 respondents. Data collection techniques by means of observation, distribution of questionnaires and documentation, and data analysis techniques using multiple linear regression. The results of this study show that partially service quality has a positive and significant effect on guest satisfaction at the Mercure Bali Legian Hotel. Partially, facilities have a positive and significant effect on guest satisfaction at the Mercure Bali Legian Hotel. Simultaneously the quality of services and facilities has a positive and significant effect on guest satisfaction at the Mercure Bali Legian Hotel. The influence of service quality and facilities on guest satisfaction at the Mercure Bali Legian Hotel is 34.6%, while the remaining 65.4% is influenced by other variables not included in this study.
Pengaruh Disiplin Kerja Dan Kompensasi Terhadap Kinerja Karyawan Pada Tauch Terminal Resort Tulamben Dewi, Ni Komang Ary Apriliana; Suryaningsih, Ida Ayu Anggreni; Sari, Ni Luh Komang Julyanti Paramita
Jurnal Mosaik Hospitaliti Vol. 6 No. 1 (2024): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.613

Abstract

This study was conducted with the aim to determine the effect of work discipline and compensation on employee performance at Tauch Terminal Resort Tulamben. The type of research conducted is quantitative research by distributing questionnaires to employees at Tauch Terminal Resort Tulamben. The number of samples used in this study were 51 respondents, namely all employees at Tauch Terminal Resort Tulamben. The distribution of questionnaires or questionnaires using a 5-point Likert scale measurement. Tests carried out include reliability and validity tests, classical assumption tests consisting of normality tests, multicolonierity tests and heteroscedasticity tests. The analysis carried out through the Multiple Linear Regression test, the Determination coefficient test, and the Hypothesis Test consisting of the t test and the F test. The results of this study indicate that the work discipline coefficient value of 0.487 has a positive effect on employee performance, the compensation coefficient value of 0.661 has a positive effect on employee performance and 64.8% of the independent variables have an influence on the dependent variable. Thus, it is concluded that Work Discipline and Compensation partially and simultaneously affect employee performance at Tauch Terminal Resort Tulamben.
Pengaruh Gaya Kepemimpinan Dan Motivasi Terhadap Kinerja Karyawan Di Pramana Watu Kurung Resort Ubud Dewi, Ni Komang Ayu Trisna; Prayogi, Putu Agus; Trianingrum, Ni Nyoman Nidya
Jurnal Mosaik Hospitaliti Vol. 6 No. 1 (2024): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.614

Abstract

Employee performance is a major factor in increasing the productivity of an organization. However, unprofessional leadership styles often lead to differences in the treatment of local employees, which leads to social jealousy. In addition, delays in paying salaries and lack of briefings before and after work shifts also have a negative impact on employee motivation and performance. Declining employee performance will affect the resort's revenue and occupancy. This study aims to analyze the influence of leadership style and motivation on employee performance at Pramana Watu Kurung Resort Ubud. This study also aims to identify independent variables that have a dominant influence on employee performance. Data collection techniques include observation, documentation, interviews, and questionnaires with a total population of 62 employees. while the sample used as many as 50 employees is not included in Top Management. The results of statistical analysis and multiple linear regression show that leadership style and motivation have a positive and significant influence on employee performance. These two variables contributed 62.9% to employee performance, with the motivation variable having a more dominant influence (0.450>0.428). As a suggestion, Pramana Watu Kurung Resort Ubud is expected to provide encouragement and enthusiasm to employees, as well as establish a salary policy that is in accordance with standards and ensure that salaries are given on time. Thus, employees will be more motivated to complete their work optimally and with high quality. These measures are expected to improve overall performance and productivity at Pramana Watu Kurung Resort Ubud.
Kinerja Karyawan Dilihat Dari Motivasi Kerja Departemen Housekeeping Di  Hotel The Stone Legian Bali Autograph Collection Erapartiwi , Kadek Oka; Susila, I Made Gede Darma; Wijayanti, Anak Agung Ratih; Subadra, I Nengah
Jurnal Mosaik Hospitaliti Vol. 6 No. 1 (2024): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.615

Abstract

The growth of the tourism industry worldwide is increasing followed by the growth of the hotel industry. Hotel management can develop effective strategies to enhance performance and maintain competitive advantages by considering both intrinsic and extrinsic motivation of their employees. This study aims to examine and obtain empirical evidence of the influence of intrinsic and extrinsic motivation on employee performance in the Housekeeping Department at The Stone Legian Bali Autograph Collection Hotel. The research was conducted at The Stone Legian Bali Autograph Collection Hotel with a sample of 88 employees. The sampling technique used in this study was the census method. Data collection was done through distributing questionnaires using a Likert scale with scores ranging from 1 to 5. The data analysis technique employed in this research was multiple linear regression analysis. The results of this study indicate that Intrinsic Motivation (X1) and Extrinsic Motivation (X2), partially has a positive and significant effect on Employee Performance (Y). Simultaneously, both Intrinsic Motivation (X1) and Extrinsic Motivation (X2) have a positive and significant impact on Employee Performance (Y). Future research is expected to explore additional factors beyond those considered in this study that may influence employee performance.
Kepuasan Tamu Di Hotel Kamaniiya Petitenget Seminyak Yang Dipengaruhi Oleh Kualitas Pelayanan Dan Fasilitas Healthy, Gede Dodi; Wirya, I Made Suwitra; Susila, I Made Gede Darma
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.516

Abstract

This study aims to determine the influence of service quality and facilities on guest satisfaction. The location of this research is in Kamaniiya Petitenget Seminyak. The data collection techniques used are observation and questionnaires. The population used Kamaniiya Petitenget Seminyak guests, with a sample of 150 respondents. The data analysis techniques used were Descriptive Statistical Analysis, Data Instrument Test, Classical Assumption, Multiple Linear Regression, t, and Determination. Based on the results of the study, it was obtained that the quality of service has a positive and significant influence on guest satisfaction, facilities have a positive and significant influence on guest satisfaction, service quality and facilities have an influence of 60% on guest satisfaction. The suggestion that can be given by the researcher is to routinely provide training to employees, so that later employees will be able to communicate well when providing services to guests, increase wifi speed and always provide quick responses to guests, provide detailed information, pay attention to guests.
Pengembangan Pantai Tanah Lot Sebagai Daya Tarik Wisata Berkelanjutan Di Desa Beraban Kecamatan Kediri Kabupaten Tabanan Bali Samudra, I Wayan Teja; Kartimin , I Wayan; Putri, Ida Ayu Karina
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.517

Abstract

In the current era of globalization, the development of world tourism can be made a top priority in supporting the development of a region. Tourism development is essentially to develop and utilize tourist attractions in the form of natural wealth, diversity of flora and fauna, cultural arts, historical heritage, ancient objects and cultural pluralism. It can be in the form of natural beauty, historic sites, ordinances of social life and religious ceremonies. The research entitled Development of Tanah Lot Beach as a Sustainable Tourist Attraction in Beraban Village, Kediri District, Tabanan Regency, Bali aims to determine the potential and development of Tanah Lot Beach. This research uses a qualitative descriptive approach with SWOT analysis. Data were collected by observation techniques, interviews and documentation studies. The informants interviewed included the village head and village officials, businessmen, community leaders, tourists and the people of Beraban Village. The conclusions from the results of this study are (a) Tanah Lot Beach, has beautiful, cool and pristine natural potential which provides comfort for visitors to tourism objects besides customs and culture, (b) strategies offered for use in the development of Tanah Lot Beach is the direction of environmentally friendly development by maintaining cleanliness and reducing plastic waste.
Pengaruh Kualitas Pelayanan, Harga, Dan Lokasi Terhadap Kepuasan Pelanggan Di Flame Bar Seminyak Badung Arcana, Kadek; Sutapa, I Ketut; Kartimin, I Wayan
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.518

Abstract

This study aims to determine the effect of service quality, price, location on  customer satisfaction. The population in this study were Flame Bar Seminyak Badung customers with a sample of 100 respondents. The data analysis technique used in this study is multiple linear regression. Based on the results of the study it can be seen that the quality of services has a positive and significant effect on customer satisfaction, price has a significant positive effect on customer satisfaction, location has a positive effect significantly to customer satisfaction, service quality, price, location has a positive and significant effect on customer satisfaction, the magnitude of the influence of service quality, price, location on customer satisfaction is 65.9% and the service quality variable has a more dominant influence on customer satisfaction. Suggestions that can be given by researchers are Flame Bar Seminyak Badung is expected to provide training to employees, make competitive price policies, make signboards or directions that can be seen clearly from a far.
Pengaruh Kualitas Makanan Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Di Moka Restoran Pada Astagina Resort Villa And Spa, Legian Bali Hanung, Yuliana Devila; Sutapa, I Ketut; Dewi, Desak Made Purnama
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.519

Abstract

In businesses engaged in the service sector, customer satisfaction is the most important thing to maintain, which will certainly have a very good impact on the business going forward. This is the main background of the research entitled "The Influence of Food Quality and Service Quality on Customer Satisfaction at Moka Restaurant at Astagina Resort Villa and Spa, Legian Bali". The purpose of this study was to determine the partial and simultaneous effect of food quality and service quality on customer satisfaction, to find out how much influence food quality and service quality have on customer satisfaction, and to find out which variables have more influence on customer satisfaction at Moka Restaurant in Astagina Resort Villa and Spa, Legian Bali. This study uses a type of quantitative research, the type of data used is quantitative and qualitative. Data collection techniques used in this study were observation, interviews, documentation and questionnaires. There are 95 samples used in this study. The data analysis technique used in this research is quantitative descriptive analysis with the help of the SPSS tool. The results showed that food quality had a positive effect on customer satisfaction. Service quality has a positive effect on customer satisfaction. Food quality and service quality have a simultaneous effect on customer satisfaction. Suggestions for Moka Restaurant to pay more attention to food quality, maintain service quality and customer satisfaction. And this research is expected to be a literature review in further research.
Strategi Pemasaran Untuk Meningkatkan Tingkat Hunian Kamar Pasca Pandemi Covid-19 Di Hotel Mercure Kuta Beach Bali Febrianto, Stefanus Eka; Yuni, L.K. Herindiyah Kartika; Suryaningsih, Ida Ayu Anggreni
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.5110

Abstract

The emergence of COVID-19 in 2020 has shaken the world of the tourism industry, tourist attractions, places to stay, and existing culinary businesses. Many of these places have to close temporarily or permanently. The purpose of this study is to determine the marketing strategy for room occupancy rates at Mercure hotels after the COVID-19 pandemic that hit Indonesia, especially in Bali and to find out how effective the marketing strategy carried out by Mercure hotels. This research is a descriptive study using primary data obtained through interviews with actors related to the marketing strategy of room occupancy rates at Mercure Hotels after the COVID-19 pandemic and secondary data obtained from reports or records or information on websites, the internet or data from departments related to this thesis. The research results based on the marketing mix analysis show that the hotel continued to operate and hire employees during the pandemic. After the pandemic, the hotel normalized work shifts by implementing health protocols.

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