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Greenation International Journal of Tourism and Management

GIJTM
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Published by Greenation Research

ISSN : 29866103 EISSN : 2986559X DOI : https://doi.org/10.38035/gijtm

Core Subject : Economy,

Economics, Econometrics & Finance

Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, and critical thinking about tourism and management. It is hoped that this dissemination can be utilized in real practice by relevant stakeholders in identifying and solving problems for tourism development and management purposes.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 258 Documents

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Psychological Capital as a Mediator between Empowering Leadership and Employee Adaptive Performance: Evidence from General Election Commission Employees in West Sumatera Riza Fausya; Listiana Sri Mulatsih; Dahliana Kamener
Greenation International Journal of Tourism and Management Vol. 4 No. 3 (2026): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i3.1316

This study examines the relationship between empowering leadership and employee adaptive performance by positioning psychological capital as the mediating mechanism among employees of the General Election Commission (KPU) at the provincial and regency/city levels across West Sumatra. This article is a revised, more parsimonious model derived from a broader study, retaining psychological capital as the sole mediator and setting aside employee agility. A quantitative survey approach was employed, involving 228 employees selected from 20 KPU work units throughout the province. Data were analyzed using Structural Equation Modeling–Partial Least Square (SEM-PLS). The results show that empowering leadership does not have a statistically significant direct effect on employee adaptive performance (β = 0.300; t = 1.872; p = 0.062). However, empowering leadership significantly and strongly influences psychological capital (β = 0.831; t = 17.709; p < 0.001), and psychological capital in turn significantly influences employee adaptive performance (β = 0.355; t = 2.172; p = 0.030). The specific indirect effect of empowering leadership on employee adaptive performance through psychological capital is significant (β = 0.295; t = 2.267; p = 0.024), indicating full (indirect-only) mediation. These findings suggest that empowering leadership improves KPU employees' adaptive performance primarily by strengthening their psychological resources rather than through a direct behavioral pathway.

From Organizational Support to Career Satisfaction: Psychological Empowerment and Work Engagement as Parallel and Sequential Mediators Rika Yulianti; Rika Desiyanti; Erni Febrina Harahap
Greenation International Journal of Tourism and Management Vol. 4 No. 3 (2026): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i3.1317

This study examines the effect of perceived organizational support on career satisfaction among secretariat employees of the Provincial and Regency/City General Election Commissions (KPU) of West Sumatra, and tests psychological empowerment and work engagement as sequential (serial) mediators rather than as two independent, parallel pathways. This article re-estimates a broader parallel-mediation model by adding a path from psychological empowerment to work engagement, allowing a direct test of whether empowerment operates, in part, as a precursor to engagement. Data were collected from 189 civil servants through a Likert-scale questionnaire and analyzed using Structural Equation Modeling–Partial Least Square (SEM-PLS) with a bootstrapping procedure of 500 resamples. The results show that perceived organizational support has a positive and significant effect on career satisfaction (β = 0.446; t = 5.876; p < 0.001), on psychological empowerment (β = 0.681; t = 13.180; p < 0.001), and on work engagement (β = 0.579; t = 9.808; p < 0.001). Psychological empowerment significantly predicts both work engagement (β = 0.334; t = 5.718; p < 0.001) and career satisfaction (β = 0.341; t = 4.211; p < 0.001), whereas work engagement does not significantly predict career satisfaction (β = 0.113; t = 1.358; p = 0.175). Psychological empowerment mediates the effect of perceived organizational support on career satisfaction (specific indirect effect β = 0.232; t = 3.533; p < 0.001), constituting complementary (partial) mediation, whereas work engagement does not mediate this relationship (β = 0.065; t = 1.336; p = 0.182). Work engagement likewise does not mediate the effect of psychological empowerment on career satisfaction (β = 0.038; t = 1.315; p = 0.189), and the full serial pathway from organizational support through both mediators is likewise not significant (β = 0.026; t = 1.324; p = 0.186). These findings indicate that organizational support translates into career satisfaction primarily through employees’ psychological empowerment, while work engagement, although strongly fostered by both organizational support and empowerment, does not by itself translate into greater career satisfaction in this setting.

Service Quality from the Service User's Perspective: A Qualitative Study on Service Quality at the Bandung Center for Textiles Dimas Dwi Septia; Tiris Sudrartono
Greenation International Journal of Tourism and Management Vol. 4 No. 3 (2026): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i3.1337

Service quality is a key determinant of organizational success, particularly in public institutions that provide technical services. This study aims to describe the service quality at the Bandung Center for Textiles from the perspective of service users and to identify the factors that shape their perceptions. Prior studies on service quality have predominantly relied on quantitative satisfaction indices, which have not fully captured users' lived experiences, expectations, and complaints, revealing a gap that this study addresses. A descriptive qualitative approach was employed, involving five purposively selected informants: the head of the institution, a service officer, and three service users. Data were collected through in-depth interviews, observation, and documentation, then analyzed using the Miles, Huberman, and Saldaña interactive model. The findings show that service quality at the Bandung Center for Textiles is generally rated favorably across the five service quality dimensions of tangibles, reliability, responsiveness, assurance, and empathy, with facilities and staff competence viewed positively. However, information clarity, certainty of completion time, and proactive communication remain areas requiring improvement. The novelty of this study lies in positioning service users as the primary source for evaluating a technical public service through direct qualitative inquiry rather than aggregate satisfaction scores.

From Smart Experiences to Tourist Loyalty: The Mediating Role of Satisfaction in Kintamani Culinary Tourism Ida Ayu Kade Werdika Damayanti; Luh Linna Sagitarini; Made Suardani
Greenation International Journal of Tourism and Management Vol. 4 No. 3 (2026): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i3.1355

Kintamani is one of Bali's most visited culinary destinations, yet little is known about how smart tourism shapes the experience of visitors who come specifically for its food. This study examines the effect of smart tourism on tourist satisfaction and revisit intention at Kintamani's culinary tourism destination, with tourist satisfaction as a mediating variable. An explanatory quantitative approach was applied, with 150 tourists surveyed using purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4. Results confirm that smart tourism positively and significantly affects both tourist satisfaction (β = 0.502, t = 7.524, p < 0.001) and revisit intention (β = 0.161, t = 2.374, p = 0.018). Tourist satisfaction strongly predicts revisit intention (β = 0.604, t = 11.489, p < 0.001) and mediates the smart tourism and revisit intention relationship (β = 0.303, t = 5.881, p < 0.001), demonstrating partial mediation. The effect size of satisfaction on revisit intention is large (f² = 0.533), while smart tourism exerts a medium-to-large effect on satisfaction (f² = 0.337). Model fit is acceptable (SRMR = 0.063, NFI = 0.875). Technology alone does not build loyalty; it does so through the satisfaction it generates. Destination managers at Kintamani should invest in smart tourism not merely as a digital amenity, but as a pathway to meaningful experiences and repeat visits.

The Influence of Perceived Organizational Support on Employees' Proactive Work Behavior at Bank 9 Jambi: Mediated by Work Enthusiasm and Work Engagement Santi Mala; Unang Toto Handiman
Greenation International Journal of Tourism and Management Vol. 4 No. 3 (2026): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i3.1376

Bank 9 Jambi is a business unit owned by the Regional-Owned Enterprise (BUMD) of Jambi Province. Given that human resource development is pivotal to the province's regional development and considering the bank serves diverse customer segments ranging from individuals to businesses a proactive work attitude is essential. This study aims to analyze the impact of Perceived Organizational Support (POS) on proactive work behavior, both directly and indirectly through employee work spirit and work engagement at Bank 9 Jambi. The study population consists of 172 Bank 9 Jambi employees; the sample size was determined using Slovin's formula with a 5% margin of error, resulting in a sample of 120 individuals. A quantitative approach utilizing a survey method and Partial Least Square (PLS) data analysis was employed. The findings conclude that POS has a positive and significant influence on proactive work behavior, both directly and indirectly through employee work spirit and work engagement. This indicates that organizational support boosts employee work spirit and engagement, thereby fostering proactive work behavior. Employees who perceive care, appreciation, and support from the organization tend to exhibit greater work enthusiasm, driving them to take initiative, seek opportunities for improvement, and contribute more significantly to the achievement of organizational goals.

The Role of Customer Trust in Building Customer Loyalty among Online Transportation Users: The Influence of On-Time Delivery and Perceived Security Razif Fajri Akbar; Muthia Roza Linda; Sutiyam Sutiyam
Greenation International Journal of Tourism and Management Vol. 4 No. 3 (2026): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i3.1397

However, previous studies have mostly examined service attributes and loyalty directly, while the mechanism through which operational reliability and security perception build loyalty through customer trust remains insufficiently explored in online transportation contexts. This study aims to analyze the influence of On-Time Delivery and Perceived Security on Customer Loyalty with Customer Trust as a mediating variable among Gojek users in Padang City. This study employed a quantitative approach using Partial Least Square-Structural Equation Modeling (PLS-SEM) with SmartPLS 4 based on data collected from 160 respondents. The results indicate that On-Time Delivery and Perceived Security significantly influence Customer Trust, while Customer Trust significantly affects Customer Loyalty. Furthermore, Customer Trust mediates the relationship between service reliability, security perception, and customer loyalty. This study contributes by integrating operational reliability and digital security perception into a trust-based loyalty model, providing insights into how online transportation providers can strengthen customer relationships through consistent and secure service experiences.

Visitor Priorities and Destination Performance: An Importance–Performance Analysis of Sustainable Heritage Tourism on Mansinam Island, Indonesia Yansen M.I. Saragih
Greenation International Journal of Tourism and Management Vol. 4 No. 3 (2026): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar

Sustainable heritage tourism requires destinations to balance visitor experience, heritage conservation, environmental quality, governance, and community benefits. This study examined visitor perceptions of sustainable heritage tourism management on Mansinam Island, West Papua, Indonesia, using Importance–Performance Analysis (IPA). A quantitative cross-sectional survey was conducted in July 2026 using accidental intercept sampling. Of 115 collected questionnaires, 114 unique responses were analyzed. Thirty destination-management attributes were assessed across tour guiding, local culture and economy, governance, and environmental sustainability. Performance was significantly lower than importance across all four dimensions (p < .001), with effect sizes ranging from r = .42 to .60. The largest attribute-level gaps concerned cleanliness, toilets and waste facilities (−.70), transparency of tourism economic benefits (−.55), conservation awareness (−.55), restoration of sacredness following intensive visitation (−.51), and guide-mediated visitor behaviour (−.51). IPA identified five priority attributes requiring immediate attention: guide knowledge of Christianity in Papua, benefit transparency, destination-management clarity, enforcement of visitor norms, and environmental facilities. The findings indicate an interconnected destination-management deficit requiring coordinated improvements in environmental services, heritage interpretation, governance, visitor management, and community benefits.sustainable heritage tourism

From Legal Formation to Economic Empowerment: Assessing Institutional Readiness of Village Cooperatives in Coastal Communities of Indonesia Sofhian Sofhian; Wiwin Koni; Niswatin
Greenation International Journal of Tourism and Management Vol. 4 No. 3 (2026): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v4i3.1476

Village cooperatives are being widely advocated as structural means to bolster rural economies and alleviate poverty; yet, the formation of formal entities does not inherently ensure their efficacy as instruments of economic empowerment. This research investigates the preparedness of Village Red and White Cooperatives (Koperasi Desa/Kelurahan Merah Putih—KDMP) in Indonesia's coastal regions by assessing the disparity between their legal establishment and functional capacity. A mixed-methods study approach was utilized, incorporating 27 KDMPs from three coastal subdistricts in Gorontalo Regency, Indonesia. Information was gathered via surveys, interviews, focus group discussions, observations, and document examination. Quantitative data were subjected to descriptive analysis, and qualitative results were assessed by theme analysis and combined with SWOT analysis to ascertain strategic circumstances. The results indicate a significant disparity in institutional preparedness: whereas all KDMPs received official legal acknowledgment, merely one cooperative had initiated activities, and just five had established business venues. The primary limitations were recognized across four facets of institutional readiness: inadequate collaborative management expertise among leaders, feeble governance structures, insufficient financial and business acumen, and restricted adaptive capability. SWOT research reveals that KDMPs have considerable external prospects due to governmental backing, societal endorsement, and regional economic capabilities, yet internal deficiencies need to be rectified prior to firm growth. This research introduces an Institutional Readiness Framework that delineates the transition from legal establishment to economic empowerment via human capacity, governance proficiency, business preparedness, and operational efficiency. The results underscore the necessity for policymakers to recognize that rural cooperative advancement necessitates the enhancement of skills rather than only the formation of institutions.

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Home Page

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Editorial Team

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Google Scholar

Contact Name M. Rizky Mahaputra

Contact Email greenation.info@gmail.com

Phone +6281210467572

Journal Mail Official greenation.info@gmail.com

Editorial Address Jl. Kapt. A. Hasan, Telanaipura Jambi-Indonesia

Location Kota jambi, Jambi INDONESIA

Abstract

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Contact Name
M. Rizky Mahaputra

Contact Email
greenation.info@gmail.com

Phone
+6281210467572

Journal Mail Official
greenation.info@gmail.com

Editorial Address
Jl. Kapt. A. Hasan, Telanaipura Jambi-Indonesia

Location
Kota jambi,

Jambi

INDONESIA