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Journal of Multidimensional Management
Published by Pt. Threeple Herphi Educate
ISSN : -     EISSN : 30642140     DOI : https://doi.org/10.63076/jomm.v1i2.16
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Physics Social Sciences
Journal of Multidimensional Management (JoMM) is a scientific journal that focuses on multidisciplinary research in management. The journal aims to provide a platform for researchers, academics, and practitioners to share the latest findings, innovations, and interdisciplinary approaches in management. JoMM welcomes articles integrating various perspectives and methods from disciplines such as business, economics, sociology, psychology, and information technology to provide a more comprehensive insight into management. Scope: Management and leadership strategies; Innovation and entrepreneurship; Human resource management; Operations and supply chain management; Finance and accounting; Technology and information management; Marketing and consumer behavior; Organization and change management; Business ethics and corporate social responsibility; Education management; Hospitality and tourism management; Industrial management Supply Chain Management; and other related management sciences
Arjuna Subject : Umum - Umum
Articles 54 Documents
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The Influence of Reservation Agent Service Quality on Guest Room Booking Decisions at Jumeirah Angel Vita Triana; Feri Ferdian
Journal of Multidimensional Management Vol. 2 No. 3 (2025): (In Press)-Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.63

Abstract

This study investigates the influence of reservation agents’ service quality on guests’ booking decisions at Jumeirah Bali, a five-star luxury hotel facing increasing competition from online travel agencies (OTAs). Using a quantitative descriptive approach with a causal-associative design, data were collected from 100 respondents selected through purposive sampling, and analyzed using simple linear regression supported by validity, reliability, and classical assumption tests. The results reveal that service quality significantly affects booking decisions, with a regression coefficient of 0.618 and R² of 0.485, indicating that nearly half of the variance in guest decisions is explained by service quality. Politeness, professionalism, and product knowledge were identified as the strongest dimensions, while responsiveness and attentiveness, though satisfactory, require further improvement. These findings underscore the strategic role of reservation agents as the first service encounter that shapes guest perceptions, enhances direct booking performance, and strengthens long-term loyalty in a competitive hospitality market.
The Influence of Job Performance on Employee Career Development at Truntum Hotel Padang Saniyyah Fitri; Dwi Pratiwi Wulandari
Journal of Multidimensional Management Vol. 2 No. 3 (2025): (In Press)-Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.64

Abstract

This study aims to analyze the influence of job performance on employee career development in the hospitality sector, with a specific focus on Truntum Hotel Padang. A quantitative research design with a causal associative approach was employed, involving a total sample of 76 permanent employees. Data were collected through a structured questionnaire and analyzed using simple linear regression with SPSS version 25. The findings reveal that job performance has a positive and significant effect on career development, with a regression coefficient (β = 0.303, p < 0.05) and an R² value of 0.064. This indicates that 6.4% of the variance in career development can be explained by job performance, while the remaining proportion is influenced by other factors. Theoretically, this study contributes to career development literature by providing empirical evidence from the Indonesian hospitality industry, which remains underexplored. Practically, the findings suggest that hotel managers should design fair appraisal systems, transparent promotion pathways, and inclusive human resource policies to enhance employee motivation and retention. The study also highlights the importance of integrating performance management with organizational support practices.
The Influence of Price and Online Promotions on Guest Loyalty at Aston Batam Hotel and Residence sonia Listi, Haura; Surenda, Rian
Journal of Multidimensional Management Vol. 2 No. 3 (2025): (In Press)-Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.66

Abstract

This study investigates the influence of price and online promotion on guest loyalty at Aston Batam Hotel and Residence, addressing the growing competition in the hospitality industry where pricing strategies and digital marketing have become critical determinants of success. Using a quantitative research design with a causal associative approach, data were collected from 130 hotel guests selected through purposive sampling, employing structured questionnaires that were tested for validity and reliability. The data were analyzed using multiple linear regression with SPSS 25, supported by classical assumption tests. The findings reveal that both price and online promotion significantly and positively affect guest loyalty, both individually and simultaneously, with an adjusted R² value of 0.883. This indicates that 88.3% of the variation in guest loyalty is explained by the two variables, while the remainder is influenced by other factors. The study contributes to the hospitality marketing literature by highlighting the synergistic role of competitive pricing and consistent digital promotion in sustaining guest loyalty, and it provides practical implications for hotel managers to enhance customer retention in increasingly competitive markets
The Influence of E-Service Quality on Customer Engagement at Pangeran Beach Hotel Figo Armando Sufli; Hendri Azwar
Journal of Multidimensional Management Vol. 2 No. 3 (2025): (In Press)-Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.67

Abstract

Digital transformation in the hospitality industry has enhanced the role of Online Travel Agent (OTA) platforms in reservation processes and customer interactions. This study aims to examine the influence of e-service quality on customer engagement at Pangeran Beach Hotel Padang. E-service quality is measured across seven key dimensions: efficiency, fulfillment, reliability, privacy, responsiveness, compensation, and contact. Meanwhile, customer engagement is assessed through four indicators: learning, sharing, advocating, and socializing. Employing a quantitative causal-associative approach, data were collected through questionnaires distributed to 90 guests who made reservations via OTA. The data were analyzed using simple linear regression with SPSS version 31. The findings indicate that e-service quality has a positive and significant effect on customer engagement (R² = 0.308; p < 0.05), implying that the better the electronic service quality provided by the hotel, the higher the level of customer engagement. These results underscore the importance of improving digital services to enhance customer loyalty and foster sustainable interactions in the era of technology-driven hospitality.

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