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Journal of Multidimensional Management
Published by Pt. Threeple Herphi Educate
ISSN : -     EISSN : 30642140     DOI : https://doi.org/10.63076/jomm.v1i2.16
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Physics Social Sciences
Journal of Multidimensional Management (JoMM) is a scientific journal that focuses on multidisciplinary research in management. The journal aims to provide a platform for researchers, academics, and practitioners to share the latest findings, innovations, and interdisciplinary approaches in management. JoMM welcomes articles integrating various perspectives and methods from disciplines such as business, economics, sociology, psychology, and information technology to provide a more comprehensive insight into management. Scope: Management and leadership strategies; Innovation and entrepreneurship; Human resource management; Operations and supply chain management; Finance and accounting; Technology and information management; Marketing and consumer behavior; Organization and change management; Business ethics and corporate social responsibility; Education management; Hospitality and tourism management; Industrial management Supply Chain Management; and other related management sciences
Arjuna Subject : Umum - Umum
Articles 54 Documents
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The Influence of Internal Communication and Teamwork on Employee Performance at Natra Bintan A Tribute Portfolio Resort Akmal Irsan; Arif Adrian
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.43

Abstract

The hospitality industry plays a vital role in tourism by providing accommodation and high-quality service experiences that influence guest satisfaction. This study examines the influence of internal communication and teamwork on employee performance at Natra Bintan, a Tribute Portfolio Resort. Using a quantitative descriptive design with a causal–associative approach, the research involved all 90 employees across various departments, applying a total sampling method. Data were collected via a structured questionnaire tested for validity and reliability, and analyzed with SPSS version 26.0 using descriptive statistics, classical assumption tests, and multiple linear regression. The results show that internal communication (mean = 4.30) and teamwork (mean = 4.38) were rated “very good,” while employee performance achieved an “excellent” rating (mean = 4.53). Regression analysis revealed that teamwork had a strong positive and significant effect (β = 0.868, p < 0.05), whereas internal communication, despite its high score, had no statistically significant effect (β = 0.140, p > 0.05). The model explained 76.6% of the variance in employee performance. These findings highlight teamwork as the primary driver of performance in the hospitality sector, suggesting that management should strengthen collaboration, trust, and psychological safety, while sustaining structured and inclusive communication systems
The Influence of Service Quality and Location on Repurchase Intention at Natra Bintan, A Tribute Portfolio Resort Rabby Dwi Yendri; Hermansyah
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.44

Abstract

This study investigates the influence of service quality and location on repurchase intention among guests at Natra Bintan, a Tribute Portfolio Resort, in the Riau Islands, Indonesia—a region experiencing rapid tourism growth and intensifying hospitality competition. Employing a quantitative research design with a causal-associative approach, data were collected through a purposive sampling technique from 175 respondents using a structured, closed-ended questionnaire measured on a five-point Likert scale. Validity and reliability tests confirmed that all measurement items were valid and internally consistent, while classical assumption tests verified that the regression model met normality, heteroscedasticity, and multicollinearity requirements. Multiple linear regression analysis revealed that service quality (β = 0.450, p < 0.001) and location (β = 0.108, p = 0.002) both have positive and statistically significant effects on repurchase intention, with service quality identified as the stronger predictor. Simultaneously, both variables explain 32.7% of the variance in repurchase intention, indicating the importance of enhancing service excellence and leveraging strategic location to sustain guest loyalty. The findings contribute to hospitality literature by reinforcing the dual role of service performance and locational attributes in shaping behavioral intentions and offer practical implications for resort managers to integrate operational service improvement with destination accessibility strategies to maintain competitive advantage.
The Effect of Emotional Exhaustion on Employee Turnover Intention at Pangeran Beach Hotel Padang Azizah; Feri Ferdian
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.45

Abstract

Emotional exhaustion, a central dimension of burnout, is widely recognized as a critical antecedent of employee turnover intention, particularly in high-pressure service sectors such as hospitality. This study investigates the effect of emotional exhaustion on turnover intention among employees of Pangeran Beach Hotel Padang, Indonesia. Adopting a quantitative research design with total sampling, data were collected from 65 employees using a structured questionnaire and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that emotional exhaustion has a positive and significant impact on turnover intention, indicating that higher levels of emotional depletion substantially increase employees’ propensity to leave the organization. Theoretically, the findings extend burnout and turnover literature by providing empirical evidence from the underexplored Indonesian hospitality context. Practically, this study offers insights for hotel managers to implement targeted interventions—such as workload optimization, emotional support programs, and employee engagement initiatives—to reduce burnout and enhance retention. Limitations include the single-hotel focus and cross-sectional design, suggesting that future research should employ longitudinal and multi-site approaches to improve generalizability.
The Influence of Service Quality and Price Perception on Repurchase Intention at Salejourn Cafe and Space Padang Rahmat Kurniadi Saputra; Khairani Saladin
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.46

Abstract

The growth of the coffee shop industry in Indonesia has intensified competition, making customer retention essential for business sustainability. This study examines the influence of service quality and price perception on repurchase intention at Salejourn Cafe and Space Padang. A quantitative, causal–associative approach was applied, involving 130 purposively selected respondents aged at least 17 years who had visited the café within the last three months. Data were collected via a structured five-point Likert scale questionnaire and analyzed using multiple linear regression with SPSS version 26.0. The results show that both service quality (β = 0.145, p < 0.05) and price perception (β = 0.446, p < 0.05) significantly and positively affect repurchase intention, with price perception demonstrating a stronger impact. Together, these variables explain 78.7% of the variance in repurchase intention. The findings suggest that café managers should maintain high service standards while implementing competitive, value-driven pricing to enhance loyalty. Future research should consider additional factors such as brand image and promotional strategies.
The Influence of Corporate Culture on Employee Performance at Daima Hotel Padang Yulia Asnella; Arif Adrian
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.47

Abstract

This study aims to evaluate the effect of corporate culture on employee performance at Daima Hotel Padang. Employing a quantitative causal-associative design, data were collected from all 60 hotel employees using a saturated sampling technique and analyzed through simple linear regression with SPSS version 26.0. The results reveal a regression coefficient of 0.286 with a significance value of 0.001 (p < 0.05), indicating that corporate culture has a positive and statistically significant influence on employee performance. The coefficient of determination (R²) of 0.182 suggests that corporate culture accounts for 18.2% of the variance in employee performance, while the remaining 81.8% is explained by other factors not examined in this study. These findings underscore the strategic importance of cultivating a strong organizational culture—characterized by shared values, adherence to Standard Operating Procedures (SOPs), effective communication, and supportive leadership—in enhancing service quality, operational efficiency, and interdepartmental collaboration. The study provides both theoretical contributions, by reinforcing the relevance of organizational culture theory in the hospitality sector, and practical implications, by offering actionable insights for hotel managers to strengthen corporate culture as a means of improving employee performance. Future research is recommended to incorporate additional variables such as job satisfaction, leadership style, and employee engagement, as well as to adopt longitudinal or multi-site designs for broader applicability.
The Effect of Workload on Burnout Among Employees at The Balcone Suites and Resort Bukittinggi Anjelita, Vanessa; Rahmi Fadilah
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.48

Abstract

This study investigates the effect of workload on employee burnout in the hospitality industry, using The Balcone Suites and Resort Bukittinggi as a case study. The research is motivated by the high operational intensity in hotels, which may contribute to physical, emotional, and mental exhaustion among employees. A quantitative causal-associative approach was applied, involving a total sampling of 88 permanent employees. Data were collected using a structured Likert-scale questionnaire and analyzed through simple linear regression with SPSS version 25.0, following normality, homogeneity, and linearity assumption tests. The results reveal that workload has a significant positive effect on burnout (p < 0.05), with an Adjusted R2 value of 0.340, indicating that workload explains 34% of the variance in burnout. These findings suggest that as workload increases, burnout levels also rise, underscoring the importance of workload management in reducing employee fatigue and sustaining service quality. This study contributes to the limited empirical literature on workload–burnout relationships in the hotel sector, offering practical implications for managers to implement balanced task allocation, flexible scheduling, and stress management training
Comparative Study: The Effect of Dry Shake and Wet Shake on Residual Taste in Pussyfoot Beverages Farhan Saputra; Lise Asnur
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.49

Abstract

The beverage industry has experienced increasing diversification in non-alcoholic product offerings, with mocktails gaining popularity due to evolving consumer preferences for healthier alternatives. Among the sensory attributes that influence consumer acceptance, aftertaste plays a critical role in shaping the final perception of beverage quality. This study aimed to compare the effects of dry shake and wet shake techniques on the aftertaste characteristics of the Pussyfoot mocktail. A quantitative experimental approach was employed, involving descriptive organoleptic testing with three trained panelists evaluating five aftertaste indicators—duration, type, intensity, balance, and comfort—across beverages prepared using each shaking method. The results revealed that the dry shake technique produced a longer aftertaste duration and greater intensity, whereas the wet shake method yielded higher balance and comfort ratings, with both techniques generating similar flavor types dominated by sweet and sour notes. These findings highlight that preparation methods significantly affect certain sensory dimensions of mocktails, providing practical implications for beverage practitioners to tailor shaking techniques according to desired flavor outcomes. Future studies should incorporate larger sample sizes and advanced sensory profiling methods to enhance generalizability and deepen understanding of technique–flavor interactions.
The Influence of Job Training and Work Experience on the Quality of Waiters in Padang City Rizal, Wahyu Rahmat; Lise Asnur
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.50

Abstract

The rapid expansion of coffee shops in Padang City has intensified competition, requiring firms to enhance service quality through human capital development. This study investigates the effects of job training and work experience on waiter quality in Padang coffee shops. Using a quantitative causal–associative design, data were collected from 150 respondents selected through purposive sampling, with eligibility criteria including a minimum six-month tenure and direct customer service involvement. A structured questionnaire employing a five-point Likert scale measured job training, work experience, and waiter quality, with validity and reliability confirmed using Pearson correlation and Cronbach’s alpha. Data analysis using multiple linear regression, supported by diagnostic tests for normality, heteroscedasticity, and multicollinearity, revealed that both job training and work experience have positive and significant effects on waiter quality, with work experience exerting a stronger influence. The adjusted R² value of 0.421 indicates that these variables jointly explain 42.1% of the variance in waiter quality, while other factors account for the remaining variance. The findings support human capital theory by demonstrating that structured training improves technical and interpersonal skills, while accumulated experience enhances adaptability, professionalism, and consistency in service delivery. Theoretically, this research contributes to hospitality human resource management literature, and practically, it suggests that managers should prioritize continuous training and provide diverse work exposure to strengthen service quality, improve customer satisfaction, and sustain competitiveness in the coffee shop industry.
The Influence of Work Environment on Employee Job Satisfaction at Turi Beach Resort Batam Muhammad Arya Farraz Editra; Kurnia Illahi Manvi
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.51

Abstract

The hospitality industry is a central pillar of global tourism growth, where service excellence and employee performance determine customer satisfaction and loyalty. In Indonesia, Batam has emerged as a strategic tourism hub due to its proximity to Singapore and Malaysia, driving rapid expansion of resort-based accommodations such as Turi Beach Resort Batam. Within this context, employee performance is strongly influenced by the work environment, encompassing both physical and non-physical factors that shape satisfaction, motivation, and productivity. This study investigates the effect of the work environment on job satisfaction among 150 employees selected from a population of 239 using Slovin’s formula with a 5% margin of error. Data were collected through a structured Likert-scale questionnaire, and instrument validity and reliability were confirmed through Pearson’s correlation and Cronbach’s alpha tests, with coefficients exceeding the 0.70 threshold. Classical assumption tests indicated that the data met normality, homogeneity, and linearity criteria. Regression analysis results showed a significant positive effect of the work environment on job satisfaction (F = 3.666; p = 0.031 < 0.05), with a determination coefficient (R²) of 0.063, meaning that 6.3% of job satisfaction variance was explained by the work environment, while the remaining 93.7% was influenced by other factors. The findings highlight that safe and supportive workplaces, combined with effective supervision and strong coworker relationships, are critical in fostering employee satisfaction. From a managerial perspective, this study underscores the importance of balancing physical conditions with broader human resource strategies, including compensation, promotion opportunities, and organizational culture, to sustain employee motivation and service quality in hospitality operations.
The Influence of Online Customer Reviews on Hotel Room Purchase Decisions Through Online Travel Agents at Hotel Truntum Padang Agda, Agda Treusna Pamungkas; Hijriyantomi Suyuthie
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.52

Abstract

The rapid development of information technology has significantly transformed the hospitality industry, where online customer reviews (OCRs) have become a crucial determinant of consumer behavior in hotel booking decisions through Online Travel Agents (OTAs). This study aims to examine the effect of OCRs on hotel room purchase decisions at Hotel Truntum Padang. Employing a quantitative causal approach, data were collected from 100 respondents using purposive sampling and analyzed through simple linear regression with SPSS version 26. The results revealed that OCRs have a positive and significant impact on purchase decisions, explaining 35.9% of the variance, while the remaining 64.1% is influenced by other factors. These findings confirm the essential role of OCRs in shaping customer trust, credibility, and intention to book, where positive reviews encourage bookings and recommendations, while negative reviews may reduce consumer trust. From a managerial perspective, the study emphasizes the importance of actively managing OCRs by encouraging feedback, responding to negative comments, and utilizing customer reviews as a strategic tool to enhance competitiveness in the hospitality market.

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