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Journal of Multidimensional Management
Published by Pt. Threeple Herphi Educate
ISSN : -     EISSN : 30642140     DOI : https://doi.org/10.63076/jomm.v1i2.16
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Physics Social Sciences
Journal of Multidimensional Management (JoMM) is a scientific journal that focuses on multidisciplinary research in management. The journal aims to provide a platform for researchers, academics, and practitioners to share the latest findings, innovations, and interdisciplinary approaches in management. JoMM welcomes articles integrating various perspectives and methods from disciplines such as business, economics, sociology, psychology, and information technology to provide a more comprehensive insight into management. Scope: Management and leadership strategies; Innovation and entrepreneurship; Human resource management; Operations and supply chain management; Finance and accounting; Technology and information management; Marketing and consumer behavior; Organization and change management; Business ethics and corporate social responsibility; Education management; Hospitality and tourism management; Industrial management Supply Chain Management; and other related management sciences
Arjuna Subject : Umum - Umum
Articles 60 Documents
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The Influence of Compensation and Work Motivation on Employee Job Satisfaction at Montigo Resorts Nongsa Batam Rezka Makhfirah; Khairani Saladin
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.65

Abstract

This study aims to analyze the effect of compensation and work motivation on employee job satisfaction at Montigo Resorts Nongsa Batam. A quantitative research method with a causal associative approach was employed, involving 130 permanent employees as respondents selected through a survey. Data were collected using an online questionnaire and analyzed using multiple linear regression with the assistance of SPSS version 25. The findings reveal that job satisfaction was categorized as very good (mean score = 4.21), compensation was also in the very good category (4.25), and work motivation was in the very good category as well (4.28). Partial tests indicate that compensation has a significant effect on job satisfaction, and work motivation also has a significant effect. Simultaneous testing demonstrates that compensation and work motivation jointly exert a significant effect on job satisfaction, with an F- value of 12.710 exceeding the critical value of 3.07 and a significance level of 0.000 (<0.05). The Adjusted R² value of 0.154 indicates that 15,4% of the variance in job satisfaction is explained by compensation and work motivation, while the remaining 84,6% is influenced by other factors beyond the scope of this study.
The Effect of Trust and Service Quality on Customer Satisfaction at Emersia Hotel & Resort Batusangkar Safhira, Sahda; Suyuthie, Hijriyantomi
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.53

Abstract

The hospitality industry plays a pivotal role in driving tourism development and regional economic growth, where trust and service quality are widely recognized as fundamental determinants of customer satisfaction. In the face of intensifying global competition and the proliferation of digital booking platforms, hotels are required to ensure not only adequate physical facilities but also consistent, responsive, and reliable service delivery to sustain guest loyalty. This study aims to examine the effect of trust and service quality on customer satisfaction at Emersia Hotel & Resort Batusangkar. A quantitative research design with a causal-associative approach was employed, involving 110 respondents selected through purposive sampling. Data were collected using a structured questionnaire with constructs of trust, service quality, and customer satisfaction, and analyzed using SPSS version 25 through validity and reliability testing, classical assumption testing, and multiple linear regression analysis. The findings indicate that both trust and service quality have a positive and significant effect on customer satisfaction, with an adjusted R² of 0.510, showing that these two variables jointly explain 51% of the variance in satisfaction. The results highlight that improvements in staff competence, responsiveness, and assurance are critical strategies for strengthening guest trust and ensuring sustained competitiveness. This study contributes to the hospitality management literature by providing empirical insights into the determinants of customer satisfaction in a regional hotel context, while offering practical implications for hotel managers seeking to enhance service excellence and long-term customer loyalty.
The Influence of Perceived Service Quality on Service Quality Sabri Yunus; Violinthika Harmawan
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.54

Abstract

The hospitality industry places service quality as a central determinant of guest satisfaction and competitiveness. This study aims to examine the influence of perceived service quality on overall service quality at Aston Batam Hotel & Residence, Indonesia. A quantitative causal–associative research design was employed, with a total of 100 valid responses collected through purposive sampling of hotel guests. Perceived service quality was measured through three indicators—staff performance, service processes, and service availability—while service quality was assessed using the SERVQUAL dimensions of tangibles, reliability, responsiveness, assurance, and empathy. Data were analyzed using SPSS 26.0, including assumption testing, linear regression, and coefficient of determination analysis. The results revealed that perceived service quality has a positive and significant effect on service quality (β = 1.531; t = 21.480; p < 0.001), with an R² value of 0.825, indicating that 82.5% of the variance in service quality is explained by perceived service quality. Staff performance and service processes emerged as the strongest perceived indicators, while responsiveness and assurance were the dominant service quality dimensions. The findings confirm the theoretical role of perceived service quality as a critical antecedent of service quality in the hospitality sector and provide managerial implications for hotel operators to strengthen employee training, streamline service processes, improve supporting facilities, and integrate service quality management with online reputation monitoring to sustain competitiveness and customer loyalty.
The Influence of Servicescape on Repurchase Intention at Salejourn Cafe and Space Padang Abdul Hamid; Kurnia illahi Manvi
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.55

Abstract

This study investigates the influence of servicescape on repurchase intention at Salejourn Café and Space Padang, motivated by fluctuating transaction volumes and customer complaints regarding ambient conditions, layout, and noise levels that may hinder customer loyalty. Employing a quantitative approach with a causal associative design, data were collected through a structured questionnaire administered to 105 respondents who had visited the café within the past three months. The instrument consisted of 24 items measured on a five-point Likert scale and was tested for validity and reliability, confirming strong construct validity and internal consistency. Data analysis was performed using SPSS 26.0, including descriptive statistics, assumption testing, and simple linear regression. The findings reveal that the servicescape was generally rated good (mean score 68.3%), while repurchase intention was categorized as fairly good (mean score 63.9%). Regression results indicate that servicescape has a positive and significant effect on repurchase intention, with a regression coefficient of 0.725 (p < 0.05) and an R² value of 0.465, meaning that servicescape explains 46.5% of the variance in repurchase intention. These results demonstrate that well-designed physical environments, particularly spatial layout and symbolic elements, enhance customer satisfaction and loyalty, while highlighting the need for improvements in ambient conditions. Theoretically, this study contributes to the literature on consumer behavior in hospitality, and practically, it provides insights for café managers to optimize servicescape design to sustain competitiveness and strengthen repurchase intentions.
The Influence of Work-Life Balance and Job Satisfaction on Turnover Intention Among Generation Z Employees at Four Points by Sheraton Jakarta, Thamrin Renu Fara Dea; Youmil Abrian
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.56

Abstract

The hospitality industry plays a crucial role in tourism competitiveness, yet high turnover intention, particularly among Generation Z employees, remains a major challenge that threatens operational stability and increases recruitment costs. This study investigates the effect of work-life balance and job satisfaction on turnover intention among Generation Z employees at Four Points by Sheraton Jakarta, Thamrin. Using a quantitative design, data were collected from 43 respondents through structured questionnaires and analyzed with SPSS 25.0 using validity and reliability testing, classical assumption testing, and multiple linear regression. The findings show that work-life balance (β = –0.586, p < 0.001) and job satisfaction (β = –0.518, p < 0.001) both have significant negative effects on turnover intention. The model explains 81.6% of the variance (Adjusted R² = 0.816), highlighting that enhancing work-life balance and job satisfaction can substantially reduce turnover intention. These results provide theoretical contributions to employee retention studies and practical implications for human resource strategies in the hospitality industry.
The Influence of Servant Leadership on Employee Satisfaction at Pangeran Beach Hotel Padang Dimas Rasyihan; Arif Adrian
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.57

Abstract

This study investigates the influence of servant leadership on employee satisfaction within the hospitality industry by examining key leadership dimensions such as compassion, empowerment, vision, humility, and trust. Using a quantitative approach, data were collected from 88 respondents through structured questionnaires and analyzed with SPSS version 26. The analysis included descriptive statistics, validity and reliability testing, classical assumption testing, and hypothesis testing through regression analysis. Results show that servant leadership has a significant positive effect on employee satisfaction, with all leadership indicators demonstrating strong contributions to fostering a supportive and motivating work environment. Employee satisfaction was found to be in the very good category, reflecting positive perceptions toward job involvement, morale, discipline, and performance. These findings highlight that servant leadership not only enhances employee satisfaction but also supports organizational effectiveness by reducing turnover intention and improving overall service quality. The study provides valuable managerial implications for hospitality organizations, emphasizing the need for leaders to adopt servant leadership practices as a strategic approach to strengthen employee engagement and satisfaction.
The Influence of Compensation and Benefits on Employee Performance at Aston Batam Hotel and Residence Yogi, Yogi dirvana putra; Pasaribu
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.59

Abstract

This study investigates the influence of compensation and benefits on employee performance in the hospitality industry, with a case study at Aston Batam Hotel and Residence, Indonesia. A quantitative approach with a causal-associative design was employed, involving 82 employees selected using convenience sampling. Data were collected through a structured questionnaire measured on a five-point Likert scale and analyzed using multiple linear regression with SPSS 26.0, including validity, reliability, and classical assumption tests. The results reveal that compensation and benefits, both individually and simultaneously, do not have a significant effect on employee performance, with a coefficient of determination (R²) of only 0.030. This finding suggests that compensation and benefits explain merely 3% of performance variance, while 97% is influenced by other factors such as motivation, leadership, organizational culture, and workplace environment. The study highlights the need for hotel management to adopt a more comprehensive human resource strategy that integrates financial and non-financial rewards with leadership development and organizational support to enhance employee performance and sustain competitiveness in the hospitality industry.
The Influence of Online Customer Reviews on the Purchase Decision of Room Services at Turi Beach Resort Batam Rahmat Riski; Nidia Wulansari
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.60

Abstract

In the digital era, online customer reviews have become a critical factor influencing consumer behavior, particularly in the hospitality industry where service quality and trust are decisive. This study aims to analyze the influence of online customer reviews on purchase decisions for room services at Turi Beach Resort Batam, one of the leading resorts in Indonesia’s border tourism area. Employing a quantitative approach, data were collected from 100 guests who made reservations through online travel agents (OTAs) and digital platforms. The data were analyzed using regression analysis to test the significance of the relationship between online customer reviews and purchase decisions. The results indicate that online customer reviews have a strong and significant positive effect on the purchase decision of room services, with an R² value of 0.646 and a p-value < 0.001. These findings highlight that potential customers perceive online reviews as a reliable source of information that reduces uncertainty and enhances confidence in their booking decisions. The study underscores the importance for hospitality managers to actively monitor, manage, and respond to online reviews as part of their digital marketing and reputation management strategies. This research contributes to the growing literature on electronic word-of-mouth (e-WOM) and consumer decision-making in the hospitality sector, while also offering practical implications for resort operators seeking to strengthen competitiveness through digital engagement.
Standardization of Virgin Mojito Mocktail Beverages in Sebungkus Indonesia Cahyadi Kang, Alfito Dimas; Lise Asnur
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.61

Abstract

The food and beverage industry increasingly emphasizes innovation and consistency to ensure consumer satisfaction and operational efficiency. Within this context, mocktails such as the Virgin Mojito are gaining popularity due to their refreshing sensory attributes and health-related benefits, yet inconsistent preparation often reduces customer satisfaction. This study aimed to develop a standardized Virgin Mojito recipe at Sebungkus Indonesia to ensure uniform quality across different preparations. The research employed an experimental design by comparing two formulations—one currently used at Sebungkus Indonesia and one adapted from literature—followed by refinement into a gram-based standardized recipe. Sensory evaluation was conducted by three expert panelists using a hedonic scale across six indicators: acidity, sweetness, aroma, colour, balance, and presentation. The results showed that the Sebungkus Indonesia recipe performed better than the literature-based version, and after refinement, the standardized recipe achieved an overall mean score of 3.66 (“highly liked”), representing a significant improvement from the initial 2.83 (“liked”). The highest increase was recorded in aroma (4.00), while presentation and colour also contributed substantially to acceptance. These findings highlight that precise measurement and process standardization enhance beverage quality, reduce variability, and strengthen consumer satisfaction. The study contributes practically by providing Sebungkus Indonesia with a reliable recipe for consistent service, and theoretically by demonstrating the strategic role of recipe standardization in quality management and competitiveness within the hospitality sector.
The Influence of Organizational Support and Job Satisfaction on Employee Performance at Truntum Hotel Padang Ela Ardiva; Hendri Azwar
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.62

Abstract

This study examines the influence of organizational support and job satisfaction on employee performance at Truntum Hotel Padang. Using a quantitative causal-associative approach, data were collected from 75 employees through a saturated sampling technique. Structured questionnaires were distributed, and the data were analyzed using multiple linear regression with SPSS version 25. The findings indicate that organizational support does not have a significant direct effect on employee performance, while job satisfaction exerts a positive and significant influence. Furthermore, the simultaneous test results reveal that organizational support and job satisfaction together significantly affect employee performance, with an Adjusted R² value of 0.291. This implies that 29.1% of the variation in employee performance can be explained by these two variables, while the remaining 70.9% is influenced by other factors outside the scope of this study. These results highlight the critical role of job satisfaction in enhancing employee performance in the hospitality sector and suggest that hotel management should strengthen organizational policies and practices that foster employee satisfaction and well-being to ensure sustainable service quality and competitiveness.

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