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Journal of Multidimensional Management
Published by Pt. Threeple Herphi Educate
ISSN : -     EISSN : 30642140     DOI : https://doi.org/10.63076/jomm.v1i2.16
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Physics Social Sciences
Journal of Multidimensional Management (JoMM) is a scientific journal that focuses on multidisciplinary research in management. The journal aims to provide a platform for researchers, academics, and practitioners to share the latest findings, innovations, and interdisciplinary approaches in management. JoMM welcomes articles integrating various perspectives and methods from disciplines such as business, economics, sociology, psychology, and information technology to provide a more comprehensive insight into management. Scope: Management and leadership strategies; Innovation and entrepreneurship; Human resource management; Operations and supply chain management; Finance and accounting; Technology and information management; Marketing and consumer behavior; Organization and change management; Business ethics and corporate social responsibility; Education management; Hospitality and tourism management; Industrial management Supply Chain Management; and other related management sciences
Arjuna Subject : Umum - Umum
Articles 54 Documents
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The Influence of Safety on Tourists’ Visiting Decisions to Pantai Binasi, Kota Pariaman Rima Melati; Kurnia Illahi Manvi
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v1i1.18

Abstract

This study investigates the influence of perceived safety on tourists’ visiting decisions to Pantai Binasi, Kota Pariaman, a coastal destination facing security-related concerns such as local harassment and lack of environmental monitoring. Using a quantitative, causal-associative approach, data were gathered from 100 visitors through incidental sampling and analyzed using descriptive statistics and simple linear regression via SPSS 26. The safety variable was rated moderately (mean = 3.13; TCR = 62.58%), while the visiting decision also received a moderate score (mean = 3.15; TCR = 62.98%). Regression results show that perceived safety has a significant positive effect on visiting decisions (p < 0.001), with a determination coefficient (R²) of 0.572, indicating that 57.2% of the variation in tourist decisions is explained by perceived safety. These findings highlight the critical role of safety in tourism behavior and underscore the need for improved destination management strategies, particularly in enhancing physical security, mitigating local disturbances, and providing clear safety signage to foster a more trustworthy and welcoming environment for visitors.
The Influence of Service Quality and Price on Repurchase Intention at Mumu Kopi in Padang City Salsabil Haura; Kurnia Illahi Manvi
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v1i1.19

Abstract

This study explores the impact of service quality and pricing on customers' repurchase intention at Mumu Kopi, a coffee shop located in Padang City. The research was prompted by a noticeable decline in customer visits, which is believed to be linked to service shortcomings and increasing prices. Utilizing a quantitative approach with a causal-associative method, data were collected through questionnaires distributed to 100 participants selected using an accidental sampling technique. The analysis was conducted using multiple linear regression with the aid of SPSS version 25. The findings reveal that both service quality and price exert a positive and statistically significant influence on repurchase intention. Service quality demonstrated a beta coefficient of 0.639 with a significance level of 0.000, indicating a strong effect. Meanwhile, price showed a beta coefficient of 0.219 with a significance level of 0.007. The F-test result (F = 42.456, p = 0.000) confirms the combined effect of both variables on repurchase behavior. Furthermore, the coefficient of determination (R²) was 0.467, suggesting that 46.7% of the variation in repurchase intention is explained by the two variables, while the remaining 53.3% may be attributed to other unmeasured factors. These results highlight the necessity of improving service standards and implementing effective pricing strategies to foster customer loyalty and encourage repeat purchases—critical components for sustaining competitiveness in the coffee shop industry.
The Influence of Hotel Facilities and Service Quality on Guest Satisfaction at Fave Hotel Olo Padang Aurellia, Muthia; Hermansyah
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.20

Abstract

This study aims to examine the influence of hotel facilities and service quality on guest satisfaction at Fave Hotel Olo Padang, a prominent hospitality provider in West Sumatra, Indonesia. Utilizing a quantitative approach with a causal-associative research design, data were collected through a structured questionnaire administered to 140 guests who had stayed at the hotel. The research instrument was developed based on established indicators for each variable and validated prior to data collection. Multiple linear regression analysis was conducted using SPSS version 30. The findings reveal that while service quality has a statistically significant and positive impact on guest satisfaction (β = 0.694, p < 0.001), hotel facilities do not demonstrate a significant effect (β = -0.029, p = 0.430). However, the joint analysis using the F-test indicates that both hotel facilities and service quality together significantly influence guest satisfaction (F = 808.268, p < 0.001), explaining a substantial portion of the variance. These results suggest that although guests value the tangible aspects of the hotel environment, it is the quality of interpersonal service interactions—such as responsiveness, empathy, and reliability—that predominantly shapes their satisfaction. The study contributes to hospitality management literature by reinforcing the pivotal role of service excellence in fostering guest satisfaction, especially in mid-range hotels. Practical implications are offered for hotel managers to prioritize staff training and customer experience strategies over mere investment in physical infrastructure.
The Influence of Work Discipline and Work-Life Balance on Employee Productivity at Aston Batam Hotel & Residence Akmal Rismaulana; Hermansyah
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.22

Abstract

This study investigates the effect of work discipline and work-life balance on employee productivity within the hospitality industry, specifically at Aston Batam Hotel & Residence. Employing a quantitative, causal-associative design, data were collected from 102 employees using structured questionnaires and analyzed through multiple linear regression. The findings reveal that both work discipline and work-life balance exert a statistically significant and positive influence on employee productivity (p < 0.001). Furthermore, the model explains 71.9% of the variance in productivity, indicating a substantial combined effect. The results underscore the importance of structured discipline management and balanced work-life practices in enhancing performance outcomes in hotel operations. Practical implications include the need for reinforced supervision, flexible scheduling, and employee well-being programs to foster sustainable productivity improvements
The Influence of Perceived Organizational Support on Employee Performance Mediated by Work-Life Balance at The Balcone Suites & Resort Bukittinggi Azkarni Kamal; Azmen Kahar
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.23

Abstract

Employee performance is a critical factor in achieving organizational success, particularly in the hospitality industry where service quality is paramount. This study investigates the effect of perceived organizational support (POS) on employee performance, with work-life balance (WLB) as a mediating variable, at The Balcone Suites & Resort Bukittinggi. Employing a quantitative, causal-associative design, data were collected from 94 employees using structured Likert-scale questionnaires. Analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4.0. The findings indicate that while POS has a positive but statistically insignificant direct effect on employee performance (β = 0.168, t = 1.739, p = 0.082), it significantly influences work-life balance (β = 0.685, t = 11.832, p < 0.001). Furthermore, WLB has a significant positive effect on employee performance (β = 0.548, t = 5.446, p < 0.001) and mediates the relationship between POS and performance (β = 0.375, t = 4.725, p < 0.001). The R² values suggest that POS explains 46.9% of the variance in WLB, and together with WLB explains 45.5% of the variance in employee performance. These results highlight the pivotal role of work-life balance as a mediating mechanism in enhancing employee outcomes through organizational support. Practical implications emphasize the need for hotel management to foster supportive environments and improve work-life balance initiatives to optimize employee performance.
Implementation of Standard Operating Procedures for Bellboys Handling Guest Luggage During Check-In at Pangeran Beach Hotel Syabina Jevada Nurul Hidayah; Vischa Mansyera Pratama
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.24

Abstract

Standard Operating Procedures (SOPs) are essential in ensuring structured, consistent, and high-quality hotel operations. This study aims to analyze the implementation of SOPs by bellboys in handling guest luggage during the check-in process at Pangeran Beach Hotel in Padang, Indonesia. Using a descriptive qualitative approach, data were collected through observations, interviews with hotel staff and guests, and documentation. The findings reveal that bellboys performed seven out of ten SOP components consistently, including greeting guests, unloading luggage, securing items, using luggage trolleys, waiting at appropriate locations, verifying room keys, and escorting guests to their rooms. However, certain procedures, such as inviting guests to recheck their belongings and confirming nothing was left in the vehicle, were often omitted. The study concludes that while SOP implementation is generally effective, some steps require reinforcement through staff training and periodic evaluations. Enhancing SOP compliance can strengthen service consistency, improve guest satisfaction, and reinforce the hotel’s professional image.
The Influence of Self-Efficacy and Motivation to Enter the Workforce on Job Readiness: A Study of Fourth-Year Diploma Students in Hospitality Management at State University of Padang (Class of 2021) Muhammad Hafizd; Azmen Kahar
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.25

Abstract

This study examines the influence of self-efficacy and motivation to enter the workforce on the job readiness of final-year diploma students majoring in Hospitality Management at Padang State University, Indonesia. Adopting a quantitative and causal-associative approach, data were collected through structured questionnaires from 60 students and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The measurement model demonstrated strong reliability and validity, with all constructs satisfying convergent and discriminant validity criteria. The structural model results indicate that self-efficacy (β = 0.266, p < 0.01) and motivation to enter the workforce (β = 0.649, p < 0.001) significantly and positively affect job readiness, with motivation showing a stronger predictive effect. The model accounted for 58.1% of the variance in job readiness, confirming substantial explanatory power. These findings highlight the importance of psychological and motivational factors in shaping vocational students’ employability and suggest the need for educational programs to foster both self-efficacy and career motivation as part of student development strategies.
A Quantitative Study on the Influence of Authenticity and Employee Helpfulness on Customer Delight at The Balcone Hotel & Resort Safitri Firdaus; Youmil Abrian
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.26

Abstract

This study investigates the influence of authenticity and employee helpfulness on customer delight in the context of a luxury hospitality environment. Using a quantitative, causal-associative approach, the research was conducted at The Balcone Hotel & Resort Bukittinggi, with data collected from 90 guests using a structured questionnaire. The variables measured include authenticity (uniqueness, concept consistency, and staff sincerity), employee helpfulness (responsiveness, problem-solving, and attentiveness), and customer delight (satisfaction, exceeded expectations, and willingness to recommend). Multiple linear regression analysis revealed that both authenticity (β = 0.270, p = 0.002) and employee helpfulness (β = 0.670, p = 0.000) have significant positive effects on customer delight. Furthermore, the F-test confirmed a significant simultaneous influence of the two variables. These findings highlight the importance of integrating authentic service design with emotionally responsive staff behavior to create memorable guest experiences. The study provides theoretical insights and practical implications for hotel managers aiming to achieve emotional differentiation and customer loyalty in competitive hospitality markets.
Assessing the Impact of Communication and Motivation on Employee Productivity: A Case Study of Turi Beach Resort, Batam Aryo Dwi Prayogo; Hermansyah
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.28

Abstract

This study investigates the effect of communication and motivation on employee productivity within the hospitality industry, using Turi Beach Resort in Batam, Indonesia, as a case context. The research was driven by the operational challenges faced in resort environments, particularly those related to internal coordination and fluctuating work intensity. A quantitative approach with a causal-associative design was adopted, and data were collected through structured questionnaires from a sample of 147 employees. Multiple linear regression analysis was employed to examine the individual and combined effects of the variables. The results indicate that both communication (β = 0.307, p = 0.001) and motivation (β = 0.438, p = 0.000) significantly and positively influence employee productivity. Moreover, the model passed all classical assumption tests, confirming its statistical robustness. These findings highlight the strategic importance of internal communication in fostering clarity and coordination, and of intrinsic motivation in driving consistent employee performance. The study contributes to the human resource management literature by emphasizing the dual role of communication and motivation as complementary drivers of productivity in high-contact service industries. Managerial implications suggest the need for structured communication systems and motivation-enhancing policies to improve organizational outcomes.
The Influence of Facilities on Visitors' Emotional Value at Mifan Water Park Tourist Attraction in Padang Panjang City Zendlyve Furqon; Dwi Pratiwi Wulandari
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.29

Abstract

This study investigates the effect of tourist facilities on visitors’ emotional value at Mifan Water Park, Padang Panjang, Indonesia. Using a quantitative, causal-associative design, data were gathered from 379 respondents via structured questionnaires. Tourist facilities were measured by indicators such as cleanliness, functionality, and availability, while emotional value encompassed comfort, enjoyment, and satisfaction. The regression analysis revealed a strong and statistically significant relationship (β = 1.856, p < 0.001), with an adjusted R² of 0.808, indicating that approximately 80.8% of the variation in emotional value can be explained by the perceived quality of facilities. Despite slight heteroscedasticity and non-normal residuals, classical assumption tests confirmed the model’s reliability. The findings emphasize that facility improvements are critical for enhancing emotional experiences and competitive positioning in regional tourism markets. This study contributes to the literature by contextualizing the role of physical environment in emotional value creation at localized water-based attractions in Southeast Asia.

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