cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Yuliansyah
Contact Email
admin@penerbitgoodwood.com
Phone
+6282171350950
Journal Mail Official
admin@penerbitgoodwood.com
Editorial Address
Z.A. Pagar Alam Street No. 57, Rajabasa, Bandar Lampung City - Indonesia
Location
Kota bandar lampung,
Lampung
INDONESIA
Jurnal Studi Perhotelan dan Pariwisata
Published by Goodwood Publishing
ISSN : -     EISSN : 30264839     DOI : https://doi.org/10.35912/jspp
Core Subject : Agriculture,
Agriculture, Biological Sciences & Forestry
Jurnal Studi Perhotelan dan Pariwisata (JSPP) is a journal in the subjects of hospitality and tourism that is reviewed by experts. Relevant manuscripts are published by JSPP after being reviewed by competent editors. This journal is anticipated to serve as an important forum for Indonesian researchers to contribute to the theoretical and practical growth of hospitality and tourism.
Arjuna Subject : Ilmu Pertanian dan Biologi (Semua) - Ilmu Pertanian dan Biologi (Lain-Lain)
Articles 34 Documents
 1   2   3   4 
Analysis of Chemical Use in Room Cleaning by Room Attendants at Lion Hotel Manado Mohd Supriadi; Jongky Wuner Alfius Kamagi; Hendry Moudy Estefanus Kumaat
Jurnal Studi Perhotelan dan Pariwisata Vol 4 No 2 (2026): March
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jspp.v4i2.6889

Abstract

Purpose: This study aimed to analyze the use of cleaning chemicals in room cleaning activities performed by Room Attendants, evaluate compliance with Standard Operating Procedures (SOPs), and identify strategies to optimize chemical use at Lion Hotel & Plaza Manado.Research Methodology: A descriptive qualitative approach was used. Data were collected through direct observation, semi-structured interviews with seven Room Attendants and two Housekeeping Supervisors, and documentation of housekeeping SOPs and operational records. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, which includes data reduction, data display, conclusion drawing, and verification.Results: The findings indicate that chemical use generally follows housekeeping operational procedures, particularly in the selection of cleaning chemicals according to their functions and cleaning areas. However, several deviations from the SOPs were identified, including chemical dilution without standardized measuring tools, inconsistent implementation of recommended contact times, and irregular use of Personal Protective Equipment (PPE). These deviations were primarily influenced by the work habits, operational workload, and limited cleaning time. Conclusion: Chemical use generally met operational requirements; however, SOP implementation requires improvement through standardized dilution practices, regular training, stronger supervision, and consistent PPE use to enhance operational effectiveness and occupational safety.Limitations: This study was conducted in a single hotel using a qualitative approach, which limits the generalizability of the findings.Contribution: This study provides practical recommendations for improving chemical management, strengthening SOP compliance, and promoting occupational safety in hotel housekeeping operations, while enriching the empirical evidence on housekeeping practices in Indonesian hotels.
Analysis of the Role of Waiters in Improving Service Quality at Seafood Restaurant NDC Resort & Spa Manado Devini Nadia Budiman; Fonny Sangari; Yurike Sintia Lewan
Jurnal Studi Perhotelan dan Pariwisata Vol 4 No 1 (2025): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jspp.v4i1.6895

Abstract

Purpose: This study aimed to analyze the role of waiters in supporting service quality at Seafood Restaurant, NDC Resort & Spa Manado, using the SERVQUAL framework.Research Methodology: A descriptive qualitative approach was employed over approximately two weeks in May 2026. Participants were selected through purposive sampling, involving four waiters and four restaurant guests. Data were collected through observation, semi-structured interviews, and documentation. The data were organized, coded, and interpreted based on the five SERVQUAL dimensions as a qualitative analytical framework.Results: The findings indicated that waiter roles were reflected across all SERVQUAL dimensions. Restaurant cleanliness became less consistent during busy periods, while order accuracy was generally maintained despite occasional errors. Response time decreased during peak hours due to higher guest volumes. Some waiters required additional confirmation when providing menu information. Nevertheless, friendly communication, personal attention, and courteous service were consistently demonstrated.Conclusions: The study provides a qualitative understanding of waiter roles in daily restaurant operations and shows that service quality consistency is influenced by operational factors, including peak hours, workload distribution, guest volume, and staff coordination.Limitations: The research was conducted at a single restaurant over a two-week period. Therefore, the findings describe only the selected operational setting and should not be generalized to other hospitality businesses.Contributions: The study demonstrates how the SERVQUAL framework can be applied to interpret waiter roles in a hotel restaurant and may provide practical insights for restaurant management when reviewing service practices.
Digital Engagement and Guest Satisfaction: Advancing Sustainable Tourism at Boundless Bali Ni Putu Dyah Wulandari; Dewa Made Suria Antara; Ni Gst Nym Suci Murni
Jurnal Studi Perhotelan dan Pariwisata Vol 4 No 1 (2025): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jspp.v4i1.6789

Abstract

Purpose: This study examines the influence of digital communication on guest satisfaction and its role in supporting perceived sustainable tourism outcomes within the specific context of slow tourism for digital nomad families at Boundless Bali.Research Methodology: A mixed-method sequential explanatory design was employed. Quantitative data were collected from 120 guests and analyzed using SEM-PLS. This was followed by a qualitative phase involving semi-structured interviews and focus group discussions with five key informants, processed through thematic analysis using NVivo 15.Results: Digital communication has a significant positive effect on guest satisfaction (T=4.880, p<0.05). The model yielded R-square values of 0.277 for satisfaction and 0.356 for sustainable tourism. Importantly, guest satisfaction serves as a significant partial mediator between digital communication and sustainable tourism (T=2.674, p=0.008).Conclusions: While digital communication facilitates operational efficiency, its impact on sustainability is primarily realized when it successfully enhances guest satisfaction. Effective digital strategies focusing on accessibility and personalization act as a mechanism for encouraging responsible travel behaviorst.Limitations: The study is limited by its reliance on self-reported data from a single site, which limits the generalizability of the findings.Contributions: This research applies the Technology Acceptance Model (TAM) and Smart Tourism Technology (STT) frameworks to the slow tourism niche, providing a model for hospitality practitioners to integrate digital tools to foster guest satisfaction and environmental awareness.
Local Cultural Adaptation to Digital Nomad Presence: Perspective from Canggu’s Local Community Anjelia Yovanita; Ni Putu Oka Agustini; I Wayan Sukma Winarya Prabawa
Jurnal Studi Perhotelan dan Pariwisata Vol 4 No 1 (2025): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jspp.v4i1.6972

Abstract

Purpose: Analyze the cultural adaptation process of the local community in Canggu toward the presence of digital nomads based on Young Yun Kim’s Cultural Adaptation Theory.Research Methodology: A qualitative approach was employed, with data collected through observation, in-depth interviews, and documentation. Informants were selected using the snowball sampling technique, while data were analyzed through data reduction, data display, and conclusion drawing.Results: During the stress phase, the community faces language barriers, cultural differences, changes to their environment, traffic congestion and a rise in the cost of living. During the adaptation phase, the community improves its English language skills, gains an understanding of cultural differences, and adapts services and economic activities to the needs of digital nomads. During the growth phase, the community gains economic opportunities, enhances its cross-cultural communication skills, and fosters a sense of self-confidence and pride in Balinese cultural identity. Conclusions: The presence of digital nomads has encouraged a process of adaptation that not only generates economic benefits but also strengthens the cultural identity of the local community. Limitations: Limited to the perspective of the local community in Canggu and therefore does not yet include the views of digital nomads also history and cultural dynamics of Bali have not yet been studied in depth.Contributions: Enriching literature into cultural adaptation in tourist destinations from the perspective of local communities, and to formulate destination management strategies capable of promoting sustainable tourism whilst preserving local cultural identity.

Page 4 of 4 | Total Record : 34

 1   2   3   4 

Filter by Year

2022 2026


Reset
Filter By Issues
All Issue Vol 4 No 2 (2026): March Vol 4 No 1 (2025): September Vol. 3 No. 2 (2025): Maret Vol 3 No 2 (2025): Maret Vol. 3 No. 1 (2024): September Vol. 2 No. 2 (2024): Maret Vol. 2 No. 1 (2023): September Vol. 1 No. 2 (2023): Maret Vol. 1 No. 1 (2022): September