cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Wuri Indri
Contact Email
wacanakinerja@gmail.com
Phone
085374604103
Journal Mail Official
wacanakinerja@gmail.com
Editorial Address
Jl. Kiara Payung KM. 4, 7 Jatinangor, Sumedang, Jawa Barat 45366 Telp. (022) 7790048-7790044-7790049-7782041-7782042 Fax. (022) 7790055-7782178
Location
Kota adm. jakarta pusat,
Dki jakarta
INDONESIA
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Published by Lembaga Administrasi Negara
ISSN : 14114917     EISSN : 26209063     DOI : 10.31845/jwk
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Social Sciences
This journal focuses on disseminating problems and issues in public administration and public policy. Published journal article of Jurnal Wacana Kinerja covers areas, including: Public sector human resource management; Public sector organization; Public sector management; Public sector innovation; Public service; Public policy; Local government; and Governance.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 8 Documents
 1 
Search results for , issue "Vol 26, No 1 (2023)" : 8 Documents clear
Strategi Value Delivery Process pada Pemasaran Digital di Sektor Publik Hasan, Pupung Puad; Hurriyati, Ratih; Dirgantari, Puspo Dewi
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 26, No 1 (2023)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v26i1.787

Abstract

The purpose of this study is to find out how the digital marketing process in public sector organizations is carried out and also to find out how public sector organizations deliver value (value delivery process) through digital marketing processes, especially through social media platforms, and what strategies are most appropriate for public organizations in delivering value. The digital marketing process studied in this study was carried out at the National Civil Apparatus Competency Mapping and Training Center (Puslatbang PKASN) National Institute of Public Administration Republic of Indonesia. To find out the digital marketing process carried out by the Puslatbang PKASN LAN, a social media analysis was carried out using the infact social media analytic application. The results of the analysis found that the digital marketing process through social media has not really been carried out effectively and optimally. This is illustrated by the results the Instagram account @puslatbang_pkasn which shows that the value is 1.04 posts per month and engagement is 0.01, which means it is still low and content is dominated by ceremonial content. Then to determine the most appropriate strategy in carrying out the value delivery process, an analysis was carried out using the analytical hierarchy process (AHP) method. The experts involved in filling out the AHP method amounted to 5 experts who were experts in public sector marketing and social media influencer. The results of the analysis with AHP found that social media platforms in order of priority: Instagram 0.78, Facebook 0.14, and Twitter 0.06. Meanwhile, the best content in delivering value is educational content of 0.48, program info content of 0.20, Q&A content of 0.14 and the rest is quiz content, popular memes and ceremonial content.
Implementasi Program Keluarga Harapan (PKH) di Kelurahan Kampung Seraya Kecamatan Batu Ampar Kota Batam Annisya, Ni Made Oveta; Novira, Alikha
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 26, No 1 (2023)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v26i1.810

Abstract

Program Keluarga Harapan (PKH) is a program organized by the Ministry of Social Affairs to provide conditional social assistance to the community, especially underprivileged families or poor families. The research was conducted to describe the implementation of the PKH in Kampung Seraya Village. The selection of research locations took into account the number of PKH Beneficiary Families and the number of independent graduates in each village of Batu Ampar District. The data collection process was carried out by interviewing informants, observation, and document studies. Another goal was to find out the driving and inhibiting factors of program implementation, as well as formulating a strategy to improve PKH implementation. The result was implementation of PKH in Kampung Seraya have been running but had several deficiencies, namely there was still a discrepancy in the identity of PKH Beneficiary Families recorded in the DTKS, the Population and Civil Registration Agency, and channeling banks, which affected the distribution of aid funds. There were also several driving and inhibiting factors that influence the implementation of PKH. Author recommends that government can develop and improve the strengths and opportunities as it is explained in the research. In addition, the author also designed a strategy model for updating PKH Beneficiary Family data to minimize identity discrepancies.
Kualitas Pelayanan Jemput Bola bagi Warga Disabilitas di Dinas Kependudukan dan Pencatatan Sipil Kota Cimahi Choerunnisa, Raisa Rafifiti; Rosinta, Rosinta
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 26, No 1 (2023)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v26i1.811

Abstract

Cimahi City Government initiated “jemput bola” public service for citizen with disability. “Jemput bola” public service is an act of recording electronic citizen identity card (e-KTP) for citizen with disabilty, elderly, and acute sickness by going directly to the their houses. This study aimed to determine the implementation of population administration services through “jemput bola” public service for citizen with disability at the Population and Civil Registration Office of the Cimahi City along with the obstacles that occured during the process. The research method used was qualitative research. Sources of data in this study were interview, direct observation, and document study. The results of this study indicated that in carrying out ball “jemput bola” public service for citizen with disability, there were some obstacles, i.e.: the absence of Standard Operating Procedures, internet network quality, character of citizen with disability, and access toward citizen’s house location. To overcome the main obstacles, researchers created a Standard Operating Procedure document as guidance for “jemput bola” public service for citizen with disability. For internet network problem, officers could prepare a specific internet network system that was worked in the targeted area and also brought up a backup network. For obstacle related to mood disturbance of citizen with disability, officers needed special training to handle challenging situation so they could serve them in a more appropriate way. For obstacle related to access toward citizen’s house location, officers could bring recording equipment to citizen’s house. This research could benefit Cimahi City Office of Population and Civil Registration to improve the quality of “jemput bola” public service for citizen with disability and also as reference for similar research.
Inovasi Pelayanan pada Organisasi Publik Saputro, Hendra Nugroho
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 26, No 1 (2023)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v26i1.823

Abstract

Dalam era keterbukaan informasi dan revolusi industri 4.0, inovasi dalam pelayanan publik menjadi isu strategis. Pemanfaatan teknologi IoT memberikan kesempatan bagi masyarakat untuk dengan mudah memperoleh informasi dan layanan publik. Organisasi publik harus memberikan pelayanan publik yang lebih cepat, lebih mudah, dan responsif sesuai dengan harapan masyarakat. Inovasi pelayanan publik menjadi jalan alternatif bagi pemerintah dalam memecah kebuntuan birokrasi dan pelayanan publik yang memiliki banyak permasalahan. Inovasi pelayanan publik diperlukan untuk memperbaiki dan meningkatkan kualitas, efisiensi, dan efektivitas penyelenggaraan pelayanan publik. Inovasi harus dilakukan dengan berpedoman pada prinsip perbaikan efektivitas, peningkatan efisiensi, perbaikan kualitas pelayanan, tidak ada konflik kepentingan, berorientasi kepada kepentingan umum, memenuhi nilai kepatutan dan dapat dipertanggungjawabkan. Melalui buku “Inovasi Pelayanan pada Organisasi Publik”, Hadi Prabowo memberikan beberapa catatan tentang pentingnya inovasi pelayanan publik bagi organisasi publik dan bagaimana cara mengimplementasikannya.
Pembangunan dan Ekonomi Politik Turisme Massal di Daerah Istimewa Yogyakarta Anggalih Bayu Muh Kamim
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 26, No 1 (2023)
Publisher : Center fo State Civil Apparatus Training and Development and Competency Mapping

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v26i1.791

Abstract

This research aimed to explore the transition from community-based tourism into mass tourism which has been initiated by the government. Data was collected through in depth interviews, observation, and secondary data analysis. This research found that the central government has been creating mass tourism since the ‘80s, because the state was interested in making tourism become one of the main incomes after the end of oil boom era. Mass tourism was booming until the end of the ‘90s. Nevertheless, the decrease in international tourist arrival was occurred because of forest fires, economic crises, Bali Bombing I and II, and SARS pandemic. Unfortunately, Yogyakarta’s earthquake in 2006 has hindered the recovery process. One decade after the earthquake, a mass tourism was booming again which was marked by the expansion of hotel construction. There were negative impacts such as lack of water access for public, repression of the labour movement, and policies that neglected public participation. The government continued to develop mass tourism through RPJMD DIY 2017-2022 as the nexus of central and local government interests. Projects from RPJMD DIY 2017-2022 were done by cultures and repressions mobilization, thus lead to another problems such as worsened public interests marginalization, land and labour privatization.
Cover JWK 26 (1) 2023 Nugroho, Hendra
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 26, No 1 (2023)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v26i1.842

Abstract

Analisis Implementasi Sistem Penilaian Perilaku Kerja Pegawai pada Badan Kepegawaian Daerah Provinsi Jawa Barat Azzahra, Alya; Supriatna, Metha Djuwita
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 26, No 1 (2023)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v26i1.770

Abstract

Behavioral appraisal for civil servants is part of performance appraisal by using a 360-degree method. This method involves a team which consists of ratee’s direct superiors, co-workers, ratee, and subordinates, to evaluate civil servant’s work behavior in accordance with the provisions of the legislation. However, in practice there are some obstacles, such as in the Regional Personnel Agency (BKD: Badan Kepegawaian Daerah of  West Java Province. Therefore, this study aimed to: 1) find out the behavior appraisal system with the 360 method at the West Java BKD, 2) improve the behavior appraisal system, and 3) find out the results of the evaluation of the behavior appraisal system improvement. A qualitative method with a descriptive approach was used in this study, through interviews and observations. As result, there were three problems i.e.  the behavioral appraisal instrument used by the BKD did not fully  support performance appraisal, the performance appraisal rater were incompetent, and the results of the behavior appraisal were only in the form of values that would be used as the basis for providing additional employee allowance (or TPP: Tambahan Penghasilan Pegawai). Therefore, improvements were made to the system by designing comprehensive behavioral assessment guidelines and then evaluating the improvements to the system. So that the compiled guidelines can be used as a reference for the implementation of civil servants’ behavior appraisal at the BKD West Java Province.
Analisis Kebutuhan Diklat Widyaiswara dalam Metode Pembelajaran Blended Learning Di PT. X Ningrum, Reka Sulistya; Ahmad, Fandi
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 26, No 1 (2023)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v26i1.808

Abstract

Employee competence is crucial in the success or failure of an organization in responding to environmental changes, as happened at PT. X, where this company seemed not ready to welcome post-pandemic conditions, this is known from the presence of employees who are considered incompetent. The purpose of this study is to conduct an analysis related to the readiness of widyaiswara competencies at PT. X in facing the learning transition based on blended learning and conducting AKD (Training Needs Analysis) related to training that can support the readiness of widyaiswara competencies at PT. X in dealing with blended learning based learning. This research method is descriptive - quantitative because the process of collecting, searching and obtaining data serves to describe real or actual conditions in the field with the help of instruments in the form of questionnaires. Based on the analysis, it was found that the competence readiness of the widyaiswara as a facilitator was capable in the very incapable category with a score of 3%, the category unable to get a score of 11%, the sufficient category to get a score of 14%, the able category to get a score of 49%, and the very able category to get a score 23%. The interpretation of the bar chart found that 7 people needed training in designing proposed learning materials in blended learning, 13 people needed training in designing thinking design training, 9 people needed training in creating learning content, 12 people needed assessment training in blended learning and 10 people needed training to become facilitators professional blended learning. departing from this phenomenon, PT.X must immediately optimize the training needs analysis process so that it can encourage the organization to move more dynamically in facing future challenges.

Page 1 of 1 | Total Record : 8

 1 

Filter by Year

2023 2023


Reset
Filter By Issues
All Issue Vol 28, No 2 (2025) Vol 28, No 1 (2025) Vol 27, No 2 (2024) Vol 27, No 1 (2024) Vol 26, No 2 (2023) Vol 26, No 1 (2023) Vol 25, No 2 (2022) Vol 25, No 1 (2022) Vol 24, No 2 (2021) Vol 24, No 1 (2021) Vol 23, No 2 (2020) Vol 23, No 1 (2020) Vol 22, No 2 (2019) Vol 22, No 1 (2019) Vol 21, No 2 (2018) Vol 21, No 1 (2018) Vol 20, No 2 (2017) Vol 20, No 1 (2017) Vol 19, No 2 (2016) Vol 19, No 1 (2016) Vol 18, No 2 (2015) Vol 18, No 1 (2015) Vol 17, No 2 (2014) Vol 17, No 1 (2014) Vol 16, No 2 (2013) Vol 16, No 1 (2013) Vol 15, No 2 (2012) Vol 15, No 1 (2012) Vol 14, No 2 (2011) Vol 14, No 1 (2011) Vol 13, No 2 (2010) Vol 13, No 1 (2010) Vol 12, No 2 (2009) Vol 12, No 1 (2009) Vol 11, No 4 (2008) Vol 11, No 3 (2008) Vol 11, No 2 (2008) Vol 11, No 1 (2008) Vol 10, No 4 (2007) Vol 10, No 3 (2007) Vol 10, No 2 (2007) Vol 10, No 1 (2007) Vol 9, No 4 (2006) Vol 9, No 3 (2006) Vol 9, No 2 (2006) Vol 9, No 1 (2006) Vol 8, No 4 (2005) Vol 8, No 3 (2005) Vol 8, No 2 (2005) Vol 8, No 1 (2005) Vol 7, No 4 (2004) Vol 7, No 3 (2004) Vol 7, No 2 (2004) Vol 7, No 1 (2004) Vol 6, No 4 (2003) Vol 6, No 3 (2003) Vol 6, No 2 (2003) Vol 6, No 1 (2003) Vol 5, No 4 (2002) Vol 5, No 3 (2002) Vol 5, No 2 (2002) Vol 5, No 1 (2002) Vol 4, No 4 (2001) Vol 4, No 3 (2001) Vol 4, No 2 (2001) Vol 4, No 1 (2001) Vol 8, No 2 (2000) Vol 3, No 3 (2000) Vol 3, No 2 (2000) Vol 3, No 1 (2000) Vol 5, No 3 (1999) Vol 5, No 2 (1999) Vol 5, No 1 (1999) Vol 3, No 1 (1998) Vol 2, No 1 (1998) Vol 1, No 1 (1998) More Issue