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Harmony Management: International Journal of Management Science and Business
Published by International Forum of Researchers and Lecturers
ISSN : 30484189     EISSN : 30636248     DOI : 10.70062
Core Subject : Economy,
Economics, Econometrics & Finance
(Harmony Management: International Journal of Management Science and Business) [e-ISSN : 3063-6248, p-ISSN : 3048-4189] is an open access Journal published by the IFREL (International Forum of Researchers and Lecturers). HarmonyManagement accepts manuscripts based on empirical research results, new scientific literature review, and comments/ criticism of scientific papers published by HarmonyManagement. This journal is a means of publication and a place to share research and development work in the field of Management Science and Business. Articles published in HarmonyManagement are processed fully online. Submitted articles will go through peer review by a qualified international Reviewers. Complete information for article submission and other instructions are available in each issue. HarmonyManagement publishes 4 (four) issues a year in March, June, September and December, however articles that have been declared accepted will be queued in the In-Press issue before published in the determined time.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 108 Documents
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The Effect of E-Service Quality and E-Trust on Online Repurchase Intention Mediated by E-Satisfaction: A Study of Indonesian Auction Portal Consumers Prayudi Utomo; Mochammad Farid Afandi; Novi Puspitasari
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 2 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i2.555

Abstract

This study examines the effect of e-service quality and e-trust on online repurchase intention, with e-satisfaction acting as a mediating variable among consumers of the Indonesian Auction Portal. The research employs a quantitative explanatory approach, with data collected from 101 respondents who have participated in at least two online auction transactions. The respondents were selected to ensure that they have sufficient experience in using the platform, thereby providing reliable insights into user behavior and perceptions. Data analysis was conducted using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with SmartPLS software to test both direct and indirect relationships among variables. The findings indicate that both e-service quality and e-trust have positive an significant effects on e-satisfaction as well as online repurchase intention. In addition, e-satisfaction is also found to have a positive and significant effect on online repurchase intention. More importantly, e-satisfaction fully mediates the relationship between e-service quality and online repurchase intention, as well as between e-trust and online repurchase intention, indicating that satisfaction plays a crucial role in translating service quality and trust into continued user engagement. These results highlight that user satisfaction is a central mechanism in strengthening customer loyalty and encouraging repeat usage behavior. Practically, the Indonesian State Assets and Auction Service Office (KPKNL) should focus on enhancing platform usability, service responsiveness, and trust-building mechanisms to improve user satisfaction and ensure sustainable participation in electronic auction services.
How Competence, Emotional Intelligence, and Affective Commitment Shape Employee Performance: Evidence from Central Java’s Fish, Animal, and Plant Quarantine Agency Fransiska Desi Setyaningrum; Haryani Haryani; Lilik Setiawan; Albertus Martoyo
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 2 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i2.556

Abstract

This study aims to analyze the influence of competence, emotional intelligence, and affective commitment on employee performance at the Central Java Animal, Fish, and Plant Quarantine Agency. Employee performance is an important factor in supporting the effectiveness of public service organizations, particularly institutions responsible for quarantine supervision and biosecurity control. This research employed a quantitative approach using a survey method. The study population consisted of all employees at the Central Java Animal, Fish, and Plant Quarantine Agency, totaling 211 employees. A purposive sampling technique was applied, resulting in 129 respondents who met the criteria for analysis. Data were collected through questionnaires and analyzed using regression analysis with the Partial Least Squares Structural Equation Modeling (PLS-SEM) method through the SmartPLS 3 application. The results of hypothesis testing show that competence has a positive and significant effect on employee performance. Emotional intelligence also has a positive and significant effect on employee performance. In addition, affective commitment positively and significantly influences employee performance. These findings indicate that employee performance can be improved by strengthening professional competence, emotional capacity, and organizational commitment.
Analysis of User Satisfaction of Financial Information System (SIMKEU) Using Technology Acceptance Model (TAM) Approach at Jember University Yudi Tri Cahyono Kasmilan; Andi Sularsso; Arnis Budi Susanto
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 2 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i2.557

Abstract

This study aims to analyze the factors influencing user satisfaction of the Financial Information System (SIMKEU) at Jember University using the Technology Acceptance Model (TAM) approach. The research employs a quantitative causal design with a primary data collection method through questionnaires distributed to all 93 active users of the SIMKEU accountability menu, consisting of ASN and PPNPN employees, using a census sampling technique. Data analysis was conducted using Structural Equation Modeling-Partial Least Square (SEM-PLS) with SmartPLS software. The results indicate that perceived ease of use and perceived usefulness have a positive and significant effect on user satisfaction. Furthermore, behavioral intention to use positively and significantly influences actual system usage, and actual system usage positively and significantly affects user satisfaction. Behavioral intention and actual system usage serve as mediating variables in the relationship between user perceptions and satisfaction, thereby reinforcing the validity of TAM in the context of mandatory financial information systems in higher education institutions. This study contributes theoretically by extending the TAM literature in mandatory use contexts and practically by providing recommendations for system developers and university management to enhance system quality, interface design, and user training to improve overall user satisfaction.
The Influence of Social Change, Media Management, Transformational Leadership Style, With Commitment As a Mediating Variable On Public Trust in Polda Metro Jaya Teddy Rachesna
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 2 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i2.558

Abstract

Background: This study aims to examine the influence of social change, media management, and transformational leadership on public trust, both directly and indirectly through organizational commitment.  This research contributes to the development of public trust theory by highlighting the essential mediating role of organizational commitment in strengthening the impact of leadership, communication, and social dynamics within public institutions  Using a quantitative approach with Structural Equation Modeling (SEM) and the Partial Least Squares (PLS) method, the research collected data through surveys administered to respondents within public service organizationsThe results show that social change, media management, and transformational leadership significantly influence public trust, with organizational commitment acting as a mediating variable. Social change and media management impact public trust indirectly through organizational commitment, while transformational leadership directly and indirectly influences commitment and public trust.This study is limited by its specific institutional scope, indicating the need for further research involving wider populations and diverse public service settings. Practically, the findings suggest that public organizations need to prioritize adaptive leadership, effective internal and external media management, and responsive strategies to social changes in order to strengthen organizational commitment and build sustainable public trust
Digital Literacy Mediates Hospital Information System Implementation Through Perceived Usefulness and Perceived Ease of Use Ellisa Diana; Erry Yudhya Mulyani; Ratna Indrawati
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 2 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i2.559

Abstract

The implementation of Hospital Information Systems (HIS) has become a strategic priority for healthcare organizations seeking to improve service quality, operational efficiency, and clinical decision-making. Despite substantial investments in digital health technologies, many hospitals continue to encounter challenges in achieving effective HIS implementation due to differences in users’ perceptions of system usefulness, ease of use, and digital competencies. Understanding these factors is essential to ensure successful adoption and sustainable utilization of hospital information systems. This study aimed to examine the effects of Perceived Usefulness and Perceived Ease of Use on Hospital Information System implementation, with Digital Literacy serving as an intervening variable. A quantitative study with a cross-sectional design was conducted among 154 healthcare professionals who actively used the Hospital Information System at RSU Pekerja, Jakarta. Data were collected using a structured questionnaire and analyzed through Structural Equation Modeling (SEM) with AMOS software to evaluate both direct and indirect relationships among the study variables. The results demonstrated that Perceived Usefulness and Perceived Ease of Use significantly influenced Digital Literacy and Hospital Information System implementation. Digital Literacy also had a significant positive effect on system implementation and partially mediated the relationships between Perceived Usefulness and implementation, as well as between Perceived Ease of Use and implementation. The structural model explained 61.6% of the variance in Hospital Information System implementation (R² = 0.616), indicating satisfactory explanatory power. These findings highlight that enhancing users’ digital literacy strengthens technology acceptance and contributes to more effective implementation of hospital information systems. Hospitals should therefore invest in continuous digital literacy training, user-centered system development, and organizational support to optimize the adoption and long-term sustainability of digital health information systems.
Explaining the Intention–Actual Use Gap in Mobile JKN Online Queues through Behavioral Intention Mediation Dwi Puspitasari Anggita Anggraeni; Duta Liana; Ratna Indrawati
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 1 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i1.543

Abstract

Digital transformation in healthcare services is a strategic approach to improve access, efficiency, and service quality, particularly within Indonesia’s National Health Insurance (JKN) system. BPJS Kesehatan has introduced an online queue feature through the Mobile JKN application to minimize manual queuing and reduce waiting times in outpatient services. However, despite the widespread ownership of the application, its actual utilization for online queuing remains relatively low, including in a regional public hospital (RSUD) in West Bandung. This condition reflects a gap between the availability of digital health technology and patients’ actual usage behavior, highlighting the need to examine factors influencing adoption.This study aims to analyze the effects of perceived ease of use, social influence, and facilitating conditions on the actual use of the Mobile JKN online queue, with behavioral intention as an intervening variable among outpatients. A quantitative cross-sectional design was applied, involving 255 JKN outpatient participants selected through purposive sampling. Data were collected using structured questionnaires and analyzed using Structural Equation Modeling (SEM) with AMOS version 24, based on the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT). Data analysis included descriptive statistics, validity and reliability testing, normality assessment, goodness-of-fit evaluation, Three Box Method, and hypothesis testing.
The Effect of Islamic Service Quality on Repurchase Intention Through Customer Satisfaction: Study at Musa’adah Kopontren Retail Sukorejo Situ-bondo Abi Kusairi; Raden Andi Sularso; Mochammad Farid Afandi
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 1 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i1.546

Abstract

This study aims to examine the effect of Islamic Service Quality comprising compliance, assurance, reliability, tangibles, empathy, and responsiveness on repurchase intention through consumer satisfaction at the Musa’adah Kopontren Retail, Sukorejo Situbondo. This research employs an explanatory research design. The sampling technique used is non-probability sampling with a purposive sampling method. Data were collected a questionnaire distributed both directly and via Google Forms, involving a total of 240 respondents. The data analysis method applied is Partial Least Squares (PLS) using SmartPLS software. The results indicate that: (1) compliance has a significant effect on consumer satisfaction; (2) assurance has a significant effect on consumer satisfaction; (3) reliability has no significant effect on consumer satisfaction; (4) tangibles have a significant effect on consumer satisfaction; (5) empathy has a significant effect on consumer satisfaction; (6) responsiveness has a significant effect on consumer satisfaction; (7) compliance has no significant effect on repurchase intention; (8) assurance has no significant effect on repurchase intention; (9) reliability has no significant effect on repurchase intention; (10) tangibles have a significant effect on repurchase intention; (11) empathy has no significant effect on repurchase intention; (12) responsiveness has no significant effect on repurchase intention; and (13) consumer satisfaction has a significant effect on repurchase intention.
The Role of Internal Control in Achieving Good University Governance: Empirical Evidence from the University of Jember Hudi Indra Bayu; Taufik Kurrohman; Ririn Irmadariyani
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 2 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i2.562

Abstract

This study aims to examine the effect of internal control on Good University Governance at the University of Jember, a state university implementing a Public Service Agency (BLU) financial management pattern. The research employs a quantitative approach with an explanatory design, utilizing primary data collected through questionnaires distributed to 226 respondents selected via purposive sampling. The internal control variable measured based on the five COSO framework components: control environment, risk assessment, control activities, information and communication, and monitoring activities. Meanwhile, Good University Governance is measured through the principles of transparency, accountability, responsibility, independence, and fairness. The findings reveal that internal control has a positive and significant effect on Good University Governance at the University of Jember, with a regression coefficient of 0.940 and a t-value of 25.098. The coefficient of determination (R²) of 0.738 indicates that internal control explains 73.8% of the variation in Good University Governance. These results strengthen the Stewardship Theory perspective, demonstrating that internal control functions not merely as a supervisory mechanism but as a governance mechanism that supports responsible organizational management, risk mitigation, decision-making quality, transparency, and accountability. This research contributes theoretically by expanding the application Stewardship Theory in the context of higher education governance and provides practical implications for university leaders in formulating strategies strengthen internal control systems as an integral part of efforts to improve transparent, accountable, adaptive, and sustainable university governance. The study recommends further research involving multiple universities and incorporating additional variables such as risk management, leadership, organizational culture, and digital transformation.

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