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Clearesta Adinda
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INDONESIA
Journal of Hotel Management
Published by Politeknik Pariwisata Bali
ISSN : -     EISSN : 29877237     DOI : https://doi.org/10.52352
Core Subject : Social,
Social Sciences
Manajemen Operasional Hotel, Manajemen Sumber Daya Manusia di Industri Perhotelan, Manajemen Pemasaran Hotel dan Pariwisata, Manajemen Keuangan dan Akuntansi Hotel, Pengalaman dan Kepuasan Tamu, Teknologi dan Inovasi dalam Industri Hotel, Keberlanjutan dan Green Hotel, Tren dan Isu Global dalam Manajemen Hotel
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 35 Documents
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Perancangan Sistem Informasi Pemesanan Kamar Hotel Berbasis Web di Hotel Borobudur Jakarta Ni Ketut, Narindra Ayuning Pradewi; Sujatha, Drs. Dewa Ketut
Journal of Hotel Management Vol. 2 No. 2 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i2.1298

Abstract

The five-star Hotel Borobudur Jakarta, located in the heart of Jakarta, has been thepreferred choice for travelers for decades. However, challenges in an unoptimized roomreservation system pose constraints. The need for an ef icient online booking system becomesmore pressing with technological advancements. The hotel, with 695 rooms, hasn't fullyleveraged the internet for quick and ef icient reservations.This research focuses on designing a web-based room reservation system using theData Flow Diagram (DFD) method. The approach aims to understand the hotel's needs inenhancing the reservation process. Applying DFD principles, the study designs a system forbetter accessibility, enabling potential guests to easily book rooms. The system aims tosimplify guest experiences and assist hotel management in monitoring and managingreservations ef ectively. The success of implementing this web-based room reservation systemat Hotel Borobudur Jakarta is expected to enhance guest services and overall operationalef iciency. With a structured, technology-based approach, the system is anticipated to be theright solution for the hotel's room reservation challenges.
Eksplorasi Pengalaman Menginap Mewah: Analisis Reservasi Hotel Meliá Bali pada The Level Presidential Suite dengan Pemandangan Taman Winata, Aldo; Pitanatri, Made Uttari
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1302

Abstract

This research presents an in-depth exploration of the luxury stay experience through analysis of Hotel Meliá Bali reservations, especially at The Level Presidential Suite with stunning garden views. With an area of 176 square meters, this suite offers a magnificent space involving a double bed and two single beds. The space is split over two floors, with a warm colored lounge and wooden floors downstairs, and a luxurious bedroom with a king four-poster bed upstairs. Exclusive facilities, such as shower and bath, private kitchen, private check-in, and flat-screen TV service with high-speed Wifi, provide an unforgettable touch of comfort. Additional privileges include exclusive access to The Level Lounge, private pool and beach area. This research uses a descriptive approach to analyze the experiences of guests staying in this suite. With keywords such as "The Level Presidential Suite," "Hotel Meliá Bali," and "Garden View," this research aims to provide in-depth insight into the appeal and satisfaction of guests who choose to stay at these luxury accommodations.
INTEGRASI KECERDASAN BUATAN DALAM SISTEM PEMESANAN KAMAR Purbonegoro, Jordan; Pitanatri, Made Uttari
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1304

Abstract

This research discusses the integration of artificial intelligence (AI) in hotel room booking systems, highlighting its positive impact on customer experience and operational efficiency. From the customer's perspective, the integration of AI can simplify the booking process, increase responsiveness, and provide personalized services. For the hotel, automation of the reservation process and in-depth analysis through AI algorithms enhances operational efficiency and improves the hotel's reputation as innovative. The economic benefits are evident in cost efficiency, revenue growth, and sustainable business models. However, challenges include initial investment, resistance to change, and customer privacy concerns. Technical aspects emphasize the importance of consistent data collection and transparent privacy policy changes. The study concludes that AI integration presents a significant opportunity, but special attention is required to ensure all stakeholders benefit positively.
Eksplorasi Pengalaman Menginap Mewah: Analisis Reservasi Hotel Meliá Bali pada The Level Presidential Suite dengan Pemandangan Taman Winata, Aldo; Pitanatri, Made Uttari
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1305

Abstract

This research presents an in-depth exploration of the luxury stay experience through analysis of Hotel Meliá Bali reservations, especially at The Level Presidential Suite with stunning garden views. With an area of 176 square meters, this suite offers a magnificent space involving a double bed and two single beds. The space is split over two floors, with a warm colored lounge and wooden floors downstairs, and a luxurious bedroom with a king four-poster bed upstairs. Exclusive facilities, such as shower and bath, private kitchen, private check-in, and flat-screen TV service with high-speed Wifi, provide an unforgettable touch of comfort. Additional privileges include exclusive access to The Level Lounge, private pool and beach area. This research uses a descriptive approach to analyze the experiences of guests staying in this suite. With keywords such as "The Level Presidential Suite," "Hotel Meliá Bali," and "Garden View," this research aims to provide in-depth insight into the appeal and satisfaction of guests who choose to stay at these luxury accommodations.
Model Efektivitas Pelatihan Front Desk Agent Pasca Pandemi: Konteks Hospitaliti Indrayani, I Gusti Ayu Putu Wita; Widiantini, Ni Luh Putu Erin; I Made Sucipta, Adnyana
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1342

Abstract

This study aimed to assess the effectiveness of Front Desk Agent training at AKB Hotel post pandemic. Primary data were gathered through interviews with Front Office Managers and Front Desk Agents, focusing on training experiences and Front Desk Agent profiles. Additionally, secondary data from online travel agents, reflecting guest complaints related to Front Desk Agent services, were considered. The research incorporated both qualitative data, derived from training interviews, and quantitative data, encompassing room occupancy rates, Front Desk Agent numbers, and guest complaints. Employing a qualitative descriptive analysis technique, the study followed Woods' theory, which outlines steps to assess training effectiveness: Reaction, Learning Process, Behavior Change, and Outcomes. Ten Front Desk Agents was chosen from a total of 13 individuals for this study. Findings revealed the ineffectiveness of Front Desk Agent training post pandemic at AKB Hotel, emphasizing the need for improved training scheduling. The study underscores the importance of addressing issues identified through a comprehensive analysis to enhance the overall efficiency of Front Desk Agent training in challenging circumstances.
Eksplorasi Pengalaman Menginap Mewah: Analisis Reservasi Hotel Meliá Bali pada The Level Presidential Suite dengan Pemandangan Taman Winata, Aldo; Pitanatri, Made Uttari
Journal of Hotel Management Vol. 2 No. 2 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini mengeksplorasi pengalaman menginap di Hotel Meliá Bali, fokus pada The Level Presidential Suite dengan luas 176m², ranjang double, dua ranjang single, dan fasilitas mewah seperti dapur pribadi. Metode deskriptif digunakan untuk menganalisis kepuasan tamu dengan kata kunci seperti "The Level Presidential Suite" dan "Pemandangan Taman." Penelitian ini memberikan wawasan tentang daya tarik dan kenyamanan penginapan mewah ini.
PENGARUH GAYA KEPEMIMPINAN TERHADAP LOYALITAS KARYAWAN DI STHALA, A TRIBUTE PORTFOLIO HOTEL Sihombing, Irene Hanna H.; Martika, Made Uga; Sabudi, I Nyoman Sukana
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1474

Abstract

Employee loyalty is a form of employee commitment to the company. To encourage employees to remain loyal to the company, it is essential to study the factors that influence employee loyalty. Leadership style plays a significant role in shaping employee loyalty. Generally, the better the leadership style, the more loyal employees will be in performing their activities within the company. This research aims to determine the influence of leadership style on employee loyalty at Sthala, a Tribute Portfolio Hotel. The sample size in this study is 70 respondents, using the saturated sampling method. Data was collected by distributing questionnaires using a 5-point Likert scale to measure 26 items. The data analysis techniques used include simple linear regression analysis, t-test, and the coefficient of determination, processed with SPSS version 23. The results of this study indicate that the Leadership Style variable (X) has a significant partial effect on Employee Loyalty (Y), with a t-value > t-table = 9.244 > 1.667 and a significance value < ? = 0.000 < 0.05. It can be concluded that the Leadership Style (X) has a positive and significant effect on Employee Loyalty (Y). The suggested recommendation is for the leaders at Sthala, a Tribute Portfolio Hotel, Ubud Bali, to continually provide motivation and guidance to help subordinates achieve the expected performance standards and to give fair rewards.
The Effect of Work Environment on Employee Performance at Fairfield By Marriott Bali Legian Hotel Sitha Mahadewi, Anak Agung Istri; Diwyarthi, Ni Desak Made Santi; Sabudi, I Nyoman Sukana
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1476

Abstract

A good work environment can make a positive contribution to employee performance, while a poor work environment can reduce employee performance. The background of the employee performance appraisal at Fairfield Hotel where there are still several employees who are on the performance appraisal scale with the underperformer category in the performance appraisal in 2023. So that the purpose of this study is to determine the effect of the work environment on employee performance at the Fairfield Hotel. The number of samples in this study were 51 respondents using the saturated sampling method. Data was collected by distributing questionnaires using a 5-point Likert scale to measure 27 statement items. The data analysis technique used is simple linear regression analysis, t-test, and coefficient of determination analysis which is processed with the SPSS version 29 for Windows program. The results of this study indicate that the work environment (X) has a positive and significant effect on employee performance (Y) at Fairfield Hotel. The T test results show the value of tcount> ttable, namely 4.654> 1.676 and a significance value of 0.002 <0.05, which means rejecting H0 or Ha is accepted. contributes to employee performance by 63.9%, while the remaining 36.1% is influenced by other variables not used in this study.
A Pengaruh Lingkungan Kerja Terhadap Kinerja Karyawan di X Wines Bali: Pengaruh Lingkungan Kerja Terhadap Kinerja Karyawan di X Wines Bali Andinata, Kadek Rian; Kalpikawati, Ida Ayu; Mas Wiartha, Nyoman Gede
Journal of Hotel Management Vol. 3 No. 1 (2025): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v1i1.1507

Abstract

Abstract Employee performance is a very influential factor in the work system in company. The success or failure of the companyare seen from how good the performance of employees in the company. A conducive and comfortable work environment are the way to maintain and improve employee performance to remain good. This study aims to determine the effect of work environment on employee performance at X Wines Bali. A good work environment can make a positive contribution to employee performance, while a bad work environment may decrease the employee performance. The number of samples inthis study was 90 respondents using saturated sampling method. The data was collected by distributing questionnaires using a 5-point Likert scale to measure 26 statement items. The data analysis techniques used were simple linear regression analysis, t-test, and the coefficient of determination which were processed with the SPSS version 25. The results of this study indicate that work environment contributes to the employee performance by 52%, while the remaining 48% is influenced by other variables outside of this study. The companies are expected to pay more attention to the work environment to improve the performance of employees.
Pengaruh Beban Kerja Terhadap kinerja Karyawan F& B Services Departement di Intercontinentan Bali Resort Thesa, Nila Lee; Kalpikawati, Ida Ayu; Sri Sadjuni, Ni Luh Gde
Journal of Hotel Management Vol. 3 No. 1 (2025): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v1i1.1514

Abstract

The intense competition in the hospitality industry demands high-quality service, with employee performance being a crucial factor influencing it. The purpose of this study is to determine the effect of workload on employee performance in the F&B service department at InterContinental Bali Resort. This research uses quantitative data and includes the entire population of 82 active employees as the sample. The analytical techniques used include validity tests, reliability tests, classical assumption tests, simple linear regression analysis, coefficient of determination tests, and t-tests. The results show that the workload variable has a positive and significant effect on employee performance, with a t-value (thitung) greater than the critical t-value (ttabel), specifically 9.721 > 1.664. The workload has a positive beta value of 0.676 on employee performance. Workload contributes to influencing employee performance by 54.2% in the moderate category, while the remaining 45.8% is influenced by other variables not examined in this study.

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