Journal Research of Health Administration and Public Health (JRHAPH)
Journal Research of Health Administration and Public Health (JRHAPH) merupakan jurnal ilmiah yang diterbitkan oleh Lentera Pena Cendekia sejak tahun 2025, berfokus pada bidang Administrasi Kesehatan dan Kesehatan Masyarakat. JRHAPH hadir sebagai wadah publikasi ilmiah untuk mendukung pengembangan ilmu pengetahuan, praktik kebijakan, serta inovasi dalam pengelolaan layanan kesehatan dan strategi promotif dan preventif dalam kesehatan masyarakat. JRHAPH diterbitkan dua kali dalam setahun, yakni pada bulan Juni dan Desember, dan memuat artikel hasil penelitian asli maupun tinjauan pustaka yang relevan dengan dinamika sistem kesehatan, manajemen fasilitas layanan kesehatan, kesehatan komunitas, serta isu-isu strategis dalam pembangunan kesehatan berkelanjutan. Sebagai wadah ilmiah, JRHAPH membuka ruang kolaboratif bagi akademisi, praktisi dan peneliti untuk berbagi pemikiran dan temuan ilmiah yang dapat memperkuat sistem kesehatan yang responsif dan berkeadilan.
Articles
10 Documents
<![CDATA[Hubungan Kinerja Pertugas Posbindu PTM dengan Kepatuhan Kontrol Penderita Hipertensi ]]>
<![CDATA[Ruslang, Ruslang]]>;
<![CDATA[Yanuar Azis, Anugerah]]>;
<![CDATA[B, Khaeriah]]>;
<![CDATA[Islamia, Islamia]]>;
<![CDATA[Wijaya, Nurhikmah]]>
<![CDATA[ Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH) ]]>
Publisher : <![CDATA[Lentera Pena Cendekia ]]>
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DOI: 10.0425/2b3gnh71
<![CDATA[Hypertension is a non-communicable disease that poses a public health problem due to its contribution to high morbidity and mortality rates. In Indonesia, the prevalence of hypertension continues to rise, necessitating early detection efforts and effective management through programs such as Posbindu PTM. The performance of Posbindu PTM officers is considered an important factor that can influence the adherence of hypertension patients to routine check-ups. This study aims to determine the relationship between the performance of Posbindu PTM officers and the adherence to hypertension control among patients in Woronge Village. This research uses a cross-sectional approach with a purposive sample of 10 respondents. Data was collected through questionnaires and analyzed using Fisher's Exact Test. The results showed that 60% of the officers performed well, and 60% of the hypertension patients adhered to control. Bivariate analysis found a significant relationship between officer performance and control adherence, with a p-value of 0.048 (p < 0.05). Therefore, the performance of Posbindu PTM officers has a significant impact on the adherence of hypertension patients to health control. This highlights the importance of officers' roles in providing education and motivation to hypertension patients to ensure they follow health control routines. To achieve this, there is a need to improve the quality of officers' performance through training and strengthening monitoring systems at Posbindu PTM. Additionally, it is also important to engage the community more actively in this program, so they become more aware of the importance of sustainable hypertension management. Intensive training for officers and improvement of Posbindu PTM facilities can further support the success of this program.]]>
<![CDATA[Kajian Kebijakan Kesehatan dalam Upaya Pencegahan Hipertensi Masyarakat Pesisir Danau Tempe di Wilayah Kerja Puskesmas Liu ]]>
<![CDATA[B, Khaeriah]]>;
<![CDATA[Ruslang, Ruslang]]>;
<![CDATA[Yanuar Azis, Anugerah]]>;
<![CDATA[Wulansari, Eka]]>;
<![CDATA[Ailinnia, Tia]]>
<![CDATA[ Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH) ]]>
Publisher : <![CDATA[Lentera Pena Cendekia ]]>
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DOI: 10.0425/3dqmhk75
<![CDATA[Hypertension is a major health issue contributing to cardiovascular complications in Indonesia, especially among the elderly. This study aims to evaluate health policies for hypertension prevention in the work area of Puskesmas Liu, specifically within the communities around Lake Tempe. The main focus of this research is to assess community understanding, the active role of Puskesmas, and the challenges faced in the implementation of hypertension prevention policies. The research method used is a qualitative phenomenological study with data analysis based on the Colaizzi approach. In-depth interviews were conducted with seven informants who are hypertension sufferers from the area during May-June 2025. The collected data were analyzed to identify key themes related to hypertension prevention policies. The results of the study show that the community’s understanding of hypertension and low-salt diets is still limited, with many people considering hypertension as an inherited condition. Puskesmas has conducted health education through Posbindu, but still faces challenges related to limited resources and educational media. The habit of consuming high-salt foods, particularly salted fish, poses a significant barrier to adopting a healthy diet. Family support also plays a crucial role in adherence to a healthy diet. This study emphasizes the importance of improving health education and involving families in hypertension prevention, as well as the need for more inclusive and community-based policies to effectively support hypertension prevention efforts.]]>
<![CDATA[Kesenjangan antara Harapan dan Pelayanan Pasien JKN terhadap Aspek Hubungan Antar Manusia di Instalasi Rawat Inap RSUD Haji Makassar ]]>
<![CDATA[Mustafa, Idarwati]]>;
<![CDATA[Mikhrunnisai, Andi]]>;
<![CDATA[Yanuar Azis, Anugerah]]>;
<![CDATA[Khatimah, Khusnul]]>
<![CDATA[ Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH) ]]>
Publisher : <![CDATA[Lentera Pena Cendekia ]]>
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DOI: 10.0425/qj8whp27
<![CDATA[Interpersonal relationships in healthcare services, particularly in inpatient settings, are fundamental aspects that significantly influence patients’ perceptions and satisfaction levels. Among participants of the National Health Insurance (JKN) program, discrepancies are often observed between their expectations and the actual services received. These gaps commonly relate to communication, empathy, and the attentiveness of healthcare providers toward patients. This study aims to identify the differences between patient expectations and the services received, specifically regarding interpersonal aspects in the inpatient care unit of RSUD Haji Makassar. This research employed a quantitative design with a cross-sectional approach. A total of 98 respondents patients from class I, II, and III inpatient services were selected using quota sampling from a population of 41,663 patients. Data were collected through a structured questionnaire and analyzed using univariate methods and the Importance Performance Analysis (IPA) approach. The results showed that the average expectation score was 3.16, while the average score of received services was 3.06. The overall conformity level was 96.89%, indicating a noticeable gap that needs improvement. The highest satisfaction was found in the item "reception staff friendliness" (98.39%), while the lowest was "nurses' attention to patients’ physical and emotional conditions" (95.15%). These findings highlight the need to improve the quality of interpersonal communication in healthcare through communication training and continuous service quality evaluation.]]>
<![CDATA[Hubungan Accessibility dengan Citra Rumah Sakit di Ruang Rawat Inap RSUD Lamaddukkelleng Sengkang ]]>
<![CDATA[Mikhrunnisai, Andi]]>;
<![CDATA[Nur Azizah, A]]>;
<![CDATA[B, Khaeriah]]>;
<![CDATA[Ruslang, Ruslang]]>;
<![CDATA[Nurdiana, Nurdiana]]>
<![CDATA[ Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH) ]]>
Publisher : <![CDATA[Lentera Pena Cendekia ]]>
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DOI: 10.0425/v4dh4c44
<![CDATA[The image of a hospital reflects the public's perception of the quality of services provided by a healthcare institution. This perception is shaped by various factors, one of which is accessibility. Easy and adequate access such as a strategic location, available transportation, and convenience in obtaining services is believed to enhance patient satisfaction and contribute to a positive image of the hospital. This study aims to determine the relationship between accessibility and hospital image among inpatient service users at RSUD Lamaddukkelleng Sengkang. This research employed a quantitative design with a cross-sectional approach. A total of 100 respondents were selected from a population of 14,204 inpatients using proportional stratified random sampling. Inclusion criteria included patients who were hospitalized for more than 2×24 hours, were conscious, able to be interviewed, and for children, accompanied by a parent or legal guardian. Data were collected using a structured questionnaire and analyzed using the Chi-Square test with the assistance of SPSS version 16. The results showed that 73% of respondents rated hospital accessibility as adequate, and 72% perceived the hospital image as positive. The statistical analysis yielded a p-value of 0.000, indicating a significant relationship between accessibility and hospital image. Therefore, the better the patient's access to hospital services, the more positive the hospital's image in the public's perception.]]>
<![CDATA[Persepsi Pasien Umum terhadap Biaya Perawatan di RS Hikmah Citra Medika Sengkang ]]>
<![CDATA[Azizah, A Nur]]>;
<![CDATA[Mustafa, Idarwati]]>;
<![CDATA[Wulansari, Eka]]>;
<![CDATA[Ramadhani B, Iswi]]>
<![CDATA[ Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH) ]]>
Publisher : <![CDATA[Lentera Pena Cendekia ]]>
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DOI: 10.0425/3pfd2w88
<![CDATA[Patient perception of healthcare costs in hospitals is a key factor influencing patient satisfaction. Hospitals that can provide clear cost information and quality medical services are more likely to gain patients' trust, which in turn contributes to higher patient satisfaction with the costs they incur. This study aims to explore the general patient perception of healthcare costs at RS Hikmah Citra Medika Sengkang. The study used a qualitative approach with a phenomenological design. Data were collected through in-depth interviews with 10 inpatients during March-April 2025. Participants were selected through purposive sampling, and data analysis was conducted using the Colaizzi method. The results show that cost transparency, the quality of healthcare services, and comfort during treatment are the main factors influencing patient perceptions of the costs they pay. Patients feel more comfortable when they receive transparent cost information before treatment, which allows them to financially prepare. Additionally, the quality of medical services provided by healthcare professionals and hospital facilities also plays a significant role in shaping positive perceptions of costs. The safety and comfort during treatment, related to the hospital's facilities and atmosphere, also affect patient satisfaction with the costs incurred. This study concludes that cost transparency and high-quality service are crucial for building patient trust and improving satisfaction with the incurred healthcare costs. Hospitals need to continue enhancing information transparency and service quality to maintain positive patient perceptions of healthcare costs.]]>
<![CDATA[Korelasi Layanan Pemulihan dengan Citra Rumah Sakit di Ruang Rawat Inap RSUD Lamaddukkelleng Sengkang ]]>
<![CDATA[Mikhrunnisai, Andi]]>;
<![CDATA[Yanuar Azis, Anugerah]]>;
<![CDATA[Azizah, A. Nur]]>;
<![CDATA[Fadilah Fitrah, Nur]]>
<![CDATA[ Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 2 (2025): Journal Research of Health Administration and Public Health (JRHAPH) ]]>
Publisher : <![CDATA[Lentera Pena Cendekia ]]>
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DOI: 10.0425/mnsd4a28
<![CDATA[In modern hospital management, the relationship between service recovery and hospital image is a strategically crucial aspect for maintaining institutional credibility. RSUD Lamaddukkelleng Sengkang faces challenges related to the effectiveness of communication and inconsistent complaint handling, which potentially influence patients’ perceptions. This study aimed to examine the correlation between service recovery and hospital image in the inpatient wards of RSUD Lamaddukkelleng Sengkang. A cross-sectional approach was employed, using proportional stratified random sampling with 100 respondents drawn from a total patient population of 14,204. Inclusion criteria included patients who had undergone a minimum of 2 × 24 hours of inpatient care and were in a conscious state. Data were collected through questionnaires and analyzed using the Chi-Square test with SPSS version 16. The results indicated that the majority of respondents rated service recovery as adequate (62.0%) and hospital image as positive (72.0%). Bivariate analysis revealed a significant relationship between service recovery and hospital image. Most respondents (56.0%) who rated service recovery as adequate also provided a positive assessment of the hospital image. These findings confirm that the quality of service recovery plays a critical role in shaping the institution’s reputation. Effective service recovery not only addresses complaints but also rebuilds patients’ trust and loyalty. Strategies such as improving human resource competencies, developing integrated management information systems for rapid response, and maintaining the quality of the hospital’s physical environment are necessary to sustainably strengthen the hospital’s positive image.]]>
<![CDATA[Analisis Kesenjangan antara Harapan dan Pelayanan yang Diterima Terkait Informasi di Instalasi Rawat Inap RSUD Haji Makassar ]]>
<![CDATA[Mustafa, Idarwati]]>;
<![CDATA[B, Khaeriah]]>;
<![CDATA[Mikhrunnisai, Andi]]>
<![CDATA[ Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 2 (2025): Journal Research of Health Administration and Public Health (JRHAPH) ]]>
Publisher : <![CDATA[Lentera Pena Cendekia ]]>
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DOI: 10.0425/bkpcxk08
<![CDATA[The quality of healthcare in a patient-centered care model heavily depends on patients’ perceptions, with the provision of clear information being a critical component. Gaps between patients’ expectations and the actual information received often lead to dissatisfaction and decreased trust in healthcare providers. This study aimed to analyze the gap between patients’ expectations and the services received regarding information provision in the Inpatient Unit of RSUD Haji Makassar. This observational study employed a cross-sectional design. The study population consisted of all inpatients in 2015, and a total of 98 respondents were selected using quota sampling. Data were analyzed univariately, and the Importance Performance Analysis (IPA) method was applied to map priority areas for service quality improvement based on the comparison between expectations and performance. The average alignment between patients’ expectations and the services received was relatively high, at 93.83%. Nurse communication performance (95.47%–96.43%) was found to be more optimal compared to the information provided by doctors (91.88%–93.35%). Based on the IPA analysis, the aspects prioritized for immediate improvement (Quadrant I) were doctors’ explanations regarding diagnosis results, treatment risks, and medication side effects. The lowest alignment was observed in doctors’ explanations concerning treatment risks (91.91%). The higher alignment in nursing services can be attributed to nurses’ more frequent contact with patients compared to doctors, who face time constraints and irregular visit schedules. To minimize these gaps, hospital management should enhance doctors’ communication competencies through targeted training, implement structured visit schedules, and strengthen interprofessional collaboration. These strategies are crucial to improving patient safety and maintaining high standards of public healthcare service quality.]]>
<![CDATA[Persepsi Pasien terhadap Efektivitas Program Jaminan Kesehatan Nasional (JKN) di Rumah Sakit Hikmah Citra Medika Sengkang: Studi Kualitatif ]]>
<![CDATA[Azizah, A. Nur]]>;
<![CDATA[Mustafa, Idarwati]]>
<![CDATA[ Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 2 (2025): Journal Research of Health Administration and Public Health (JRHAPH) ]]>
Publisher : <![CDATA[Lentera Pena Cendekia ]]>
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DOI: 10.0425/e10xx345
<![CDATA[Achieving Universal Health Coverage (UHC) through the Jaminan Kesehatan Nasional (JKN) program is a priority of the Indonesian government to ensure affordable access to healthcare services. Although membership coverage has increased significantly, evaluation based on patients’ real experiences remains crucial to identify implementation barriers in practice. This study aimed to explore patients’ perceptions of the effectiveness of the JKN program at RS Hikmah Citra MedikaSengkang. This study employed a qualitative approach with a phenomenological design. Data were collected through in-depth interviews with 15 BPJS Kesehatan patients who were hospitalized in October 2025 at RS Hikmah Citra Medika. Participants were selected using purposive sampling, and data analysis was conducted using the Paul Colaizzi method. The analysis generated five main themes: (1) improved healthcare accessibility despite waiting time constraints; (2) significant financial protection, although out-of-pocket expenses were still reported for non-medical needs or certain medications; (3) responsive and patient-centered medical service quality; (4) administrative procedures perceived as clear yet complex, particularly in referral pathways; and (5) perceptions of equitable care in medical treatment but differences in supporting facilities. Overall, the JKN program at RS Hikmah Citra Medika was perceived positively in terms of access and financial protection. However, program effectiveness remains limited by administrative barriers, waiting times, and perceived disparities in facility equity. These findings indicate the need for systemic improvements, particularly in simplifying bureaucratic processes and aligning service standards to ensure the realization of social justice principles for all participants.]]>
<![CDATA[Hubungan Nilai Budaya dengan Perilaku Pencegahan Stroke pada Penderita Hipertensi ]]>
<![CDATA[Ruslang, Ruslang]]>;
<![CDATA[Wulansari, Eka]]>;
<![CDATA[Wijaya, Nurhikmah]]>;
<![CDATA[Damayanda, Alvia]]>
<![CDATA[ Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 2 (2025): Journal Research of Health Administration and Public Health (JRHAPH) ]]>
Publisher : <![CDATA[Lentera Pena Cendekia ]]>
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DOI: 10.0425/b44w3819
<![CDATA[Stroke is a leading cause of death and disability globally, with hypertension being the most dominant risk factor. Beyond clinical factors, stroke prevention behavior is also influenced by socio-cultural factors. Bugis cultural values such as macca, warani, malempu, and malabo have the potential to shape health behavior; however, empirical evidence examining the relationship between cultural values and stroke prevention behavior among hypertensive patients remains limited. This study aimed to analyze the relationship between cultural values and stroke prevention behavior among patients with hypertension. A quantitative study with a cross-sectional design was conducted in August 2025 in Nepo Village, Tanasitolo District, Wajo Regency. The sample consisted of 30 hypertensive patients selected using purposive sampling. The independent variable was cultural values, while the dependent variable was stroke prevention behavior. Data were collected using a locally based cultural values questionnaire and a stroke prevention behavior questionnaire. Data analysis was performed using univariate and bivariate analysis with a significance level of 0.05. Most respondents had moderate cultural values (46.7%) and moderate stroke prevention behavior (43.3%). Cross-tabulation showed that respondents with high cultural values were predominantly characterized by good stroke prevention behavior (23.3%), while those with low cultural values tended to demonstrate poor prevention behavior (13.3%). Statistical analysis indicated a significant relationship between cultural values and stroke prevention behavior (p = 0.012). Cultural values were significantly associated with stroke prevention behavior among hypertensive patients. Higher cultural values were linked to better stroke prevention behavior. Integrating local cultural values into health promotion interventions has the potential to improve the effectiveness of stroke prevention in a contextual and sustainable manner.]]>
<![CDATA[Hubungan Kepemimpinan Situasional dengan Efektivitas Tim Medis di Rumah Sakit Prima Husada Sengkang ]]>
<![CDATA[Azis, Anugerah Yanuar]]>;
<![CDATA[Ruslang, Ruslang]]>;
<![CDATA[Amaliah S, Muhammad]]>
<![CDATA[ Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 2 (2025): Journal Research of Health Administration and Public Health (JRHAPH) ]]>
Publisher : <![CDATA[Lentera Pena Cendekia ]]>
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DOI: 10.0425/ngs7xy91
<![CDATA[Hospitals are complex organizations in which leadership serves as a determining factor for the quality of services provided to patients. Situational leadership emphasizes the flexibility of leaders in adapting their style according to the conditions and maturity level of team members to achieve optimal organizational effectiveness. This study aimed to comprehensively analyze the relationship between situational leadership and the effectiveness of medical teams at Prima Husada Sengkang Hospital. A quantitative cross-sectional design was employed in this study, which was conducted in September 2025. The study sample consisted of 32 medical team members selected using purposive sampling. Data were collected using Likert-scale questionnaires to measure situational leadership (12 items) and team effectiveness (10 items). Data analysis was performed using Pearson’s correlation test. Univariate analysis showed that the average score of situational leadership was 43.6 and team effectiveness was 37.8, both categorized as moderate to high. Bivariate analysis revealed a significant positive relationship between situational leadership and medical team effectiveness, with a correlation coefficient of r = 0.612 and a p-value of 0.000.These findings indicate that higher levels of situational leadership are associated with greater effectiveness of medical teams in achieving goals, coordination, and job satisfaction. The adaptive ability of leaders to assess team situations and provide appropriate guidance is crucial in the dynamic hospital environment. It can be concluded that there is a significant relationship between situational leadership and medical team effectiveness at Prima Husada Sengkang Hospital, which warrants management attention to enhance institutional performance.]]>
