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I Gede Ngurah Primanda S Rahadiarta
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adeprimanda@ppb.ac.id
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jtrue@ppb.ac.id
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Jl. Dharmawangsa, Benoa, Kec. Kuta Sel., Kabupaten Badung, Bali 80361
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INDONESIA
Journal of Travel and Leisure
Published by Politeknik Pariwisata Bali
ISSN : -     EISSN : 3064044X     DOI : https://doi.org/10.52352/jtrue.v2i1.2004
Core Subject : Economy, Humanities, Education, Social,
Humanities Economics, Econometrics & Finance Education Social Sciences Other
J-True: Journal of Travel and Leisure is a peer-reviewed academic journal dedicated to fostering scholarly discourse and disseminating significant research in the fields of travel and leisure. The journal aims to be a pivotal resource for academics, practitioners, and students interested in the latest developments and insights in tourism, hospitality, and leisure studies. It publishes original research articles, review papers, case studies, and theoretical explorations that contribute to a deeper understanding of the travel industry and leisure activities. With a commitment to quality and innovation, J-True serves as a platform for exploring the cultural, economic, social, and environmental impacts of tourism and leisure activities globally. The journal welcomes submissions that challenge conventional paradigms and introduce novel perspectives to enhance practices within the sector. Focus and Scope: Tour and Travel Business Environmental impacts of tourism Tourism and Leisure Tourism Economics Cultural Tourism Tourism Sociology
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 23 Documents
 1   2   3 
From Clicks To Clients: The Role Of Task–Technology Fit And User Experience In Driving Competitive Advantage For Bali Tour Operators Sawitri, Margareta Asri; Agustina, Ni Ketut Wiwiek
J-TRUE: Journal of Travel and Leisure Vol. 2 No. 2 (2025): J-TRUE: Journal of Travel and Leisure
Publisher : Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v2i2.2216

Abstract

The digital era has transformed tourism; however, travel agents in Bali face challenges in technology adoption due to its misalignment with their specific work requirements. This study investigates the relationship between task characteristics, task-technology fit, and user experience in relation to travel agent services in Bali. Using a quantitative approach with a survey method of 68 travel agent employees, this study analyzed data using PLS-SEM. The study's results demonstrate that task characteristics have a positive and significant impact on user experience and task-technology fit. Task-technology fit also has a positive and significant impact on user experience, acting as a complementary mediator in the relationship between task characteristics and user experience. These findings provide practical implications for the management of travel agents in Bali to optimize the implementation of technology that is in line with the characteristics of employee duties, thereby improving operational efficiency and service quality in the face of the dynamics of the tourism industry.
THE EFFECT OF FACILITIES ON TOURISTS’ REVISIT INTENTION AT THE MARITIME MUSEUM, JAKARTA Meliani, Rindi; Gantina, Devita; Nurmalinda, Elda
J-TRUE: Journal of Travel and Leisure Vol. 2 No. 2 (2025): J-TRUE: Journal of Travel and Leisure
Publisher : Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Jakarta Maritime Museum is an educational tourism destination based on maritime history that plays an important role in preserving Indonesia’s maritime values. However, suboptimal facility conditions may affect tourists’ intention to revisit the museum. This study aimed to analyze and measure the effect of facilities on tourists’ revisit intention at the Jakarta Maritime Museum. A quantitative descriptive approach was employed using a survey method. The research population consisted of tourists who had previously visited the Jakarta Maritime Museum, with a sample of 100 respondents determined using the Slovin formula and purposive sampling technique. Data were collected through observation and questionnaire distribution. The data were analyzed using validity and reliability tests, descriptive statistical analysis, correlation coefficient analysis, coefficient of determination analysis, simple linear regression, and hypothesis testing (t-test) with the assistance of SPSS version 27. The results indicated that facilities had a significant effect on tourists’ revisit intention at the Jakarta Maritime Museum. The coefficient of determination value of 0.850 showed that facilities accounted for 85% of the variation in revisit intention, while the remaining percentage was influenced by other factors outside this study. Therefore, it was concluded that improving the quality and adequacy of facilities is a crucial factor in encouraging tourists to revisit the Jakarta Maritime Museum. Keywords: Facilities; Revisit Intention; Museum; Tourists; Cultural Tourism
Work Efficiency Through Systems: A Study of Tourplan Access in Discova's Customer Experience Team Ni Komang Putri Widiantari; Made Artajaya; I Gede Ngurah Primanda S Rahadiarta
J-TRUE: Journal of Travel and Leisure Vol. 2 No. 2 (2025): J-TRUE: Journal of Travel and Leisure
Publisher : Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v2i2.2347

Abstract

This study aims to examine how limited system access impacts employee work efficiency in the Customer Experience Department of Discova travel agency. Along with the increasing demand for fast and precise customer service, limited access to systems TourPlan and other supporting platforms is a significant obstacle in daily operations. This research uses a descriptive qualitative approach with data collection techniques through in-depth interviews, field observations, literature studies, and documentation. The results showed that technical constraints such as log in limitations, non-user-friendly systems, and slow system performance, directly reduce productivity and customer service quality. In addition, non-technical factors such as team communication and work culture also affect overall efficiency. As a solution, optimization of the system infrastructure is required, including increased log in capacity, system integration, and periodic training for employees. This research provides strategic recommendations to improve work efficiency through technical improvements and human resource competency development in order to support superior service quality in the travel agency industry.

Page 3 of 3 | Total Record : 23

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