cover
Contact Name
Deo Renaldi Saputra
Contact Email
admin@scriptaintelektual.com
Phone
+6285709683865
Journal Mail Official
admin@scriptaintelektual.com
Editorial Address
Jalan Gunung Talang Timur Nomor 45, RT 005, RW 002, Desa Bendan Duwur Kecamatan Gajah Mungkur
Location
Kota semarang,
Jawa tengah
INDONESIA
Ascendia: Journal of Economic and Business Advancement
ISSN : 31108229     EISSN : 31106994     DOI : 10.65310
Core Subject : Economy,
Ascendia: Journal of Economic and Business Advancement is a peer-reviewed academic journal dedicated to the dissemination of high-quality research in economics, management, accounting, and business. The journal provides an open platform for researchers, scholars, practitioners, and academics to publish original empirical studies, theoretical analyses, and applied research that contribute to economic development and business innovation. Ascendia welcomes manuscripts on a wide range of topics, including economic policy, financial management, entrepreneurship, organizational behavior, business strategy, marketing, and sustainable economic growth. All submissions undergo a rigorous double-blind peer-review process to ensure scholarly integrity, originality, and academic excellence. Published quarterly in March, June, September, and December, Ascendia aims to foster intellectual exchange and promote forward-looking insights that drive progress in economic and business disciplines at both national and international levels.
Articles 152 Documents
Pengaruh Kualitas Pelayanan dan Customer Review Terhadap Kepuasan Pelanggan pada UMKM OctopusShop di TikTok Shop Novia Syahrani; Nandang Komara
Journal of Economic and Business Advancement Vol. 2 No. 1 (2026): : September: Ascendia: Journal of Economic and Business Advancement
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/ftpq3b62

Abstract

The rapid development of e-commerce and social commerce has encouraged Micro, Small, and Medium Enterprises (MSMEs) to improve service quality and manage customer reviews as part of strategies for enhancing customer satisfaction. This study aims to analyze the effect of service quality and customer reviews on customer satisfaction at OctopusShop MSME on TikTok Shop. The study employed a quantitative approach using descriptive and verification methods. Data were collected through a Likert-scale questionnaire administered to 100 respondents and analyzed using multiple linear regression with the assistance of SPSS version 16. The results indicate that service quality and customer reviews have positive and significant effects on customer satisfaction, with significance values of 0.012 and 0.001, respectively. The simultaneous test produced a significance value of less than 0.001, indicating that both variables jointly have a significant effect on customer satisfaction. The R Square value of 0.279 indicates that service quality and customer reviews explain 27.9% of the variation in customer satisfaction, while the remaining 72.1% is attributable to other factors outside the research model. These findings emphasize the importance of improving service quality and effectively managing customer reviews to strengthen customer satisfaction among MSMEs operating in the social commerce environment.  
Pengaruh Social Media Marketing Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Karya Juragan Medali Di Tasikmalaya Nita Hilatul Aspa; Shinta Dzauharoh
Journal of Economic and Business Advancement Vol. 2 No. 1 (2026): : September: Ascendia: Journal of Economic and Business Advancement
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/ddv4s971

Abstract

This study examines the effects of Social Media Marketing and Service Quality on Customer Satisfaction at Karya Juragan Medali in Tasikmalaya. A quantitative descriptive-verificative approach was employed involving 91 respondents selected through purposive sampling from a population of 1,710 customers. Data were collected using a five-point Likert-scale questionnaire and analyzed with multiple linear regression using IBM SPSS Version 27. The results show that Social Media Marketing has a positive and significant effect on Customer Satisfaction, with a coefficient of 0.263, t-value of 3.458, and significance of 0.001. Service Quality also has a positive and significant effect, with a coefficient of 0.379, t-value of 5.251, and p-value below 0.001, indicating a stronger relative contribution. Simultaneously, both variables significantly affect Customer Satisfaction, as indicated by an F-value of 30.292 and p-value below 0.001. The model explains 40.8% of the variation in Customer Satisfaction, while 59.2% is explained by other factors. These findings emphasize the importance of integrating consistent social media marketing with responsive, reliable, and customer-oriented service to improve customer satisfaction, especially for customized product businesses operating across digital and offline channels.