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Sari Listyorini
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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia
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Jurnal Ilmu Administrasi Bisnis
Published by Universitas Diponegoro
ISSN : -     EISSN : 27461297     DOI : 10.14710/jiab
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.
Arjuna Subject : -
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Search results for , issue "Volume 2, Nomor 1, Tahun 2013" : 9 Documents clear
PENGARUH KUALITAS PELAYANAN, HARGA DAN NILAI PELANGGAN TERHADAP KEPUASAN PELANGGAN PENGGUNA JASA SERVIS BENGKEL AHASS 0002 SEMARANG HONDA CENTER Lailia, Nimas; Suryoko, Sri; Saryadi, Saryadi
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 1, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

effort to keep relationships among customers, service quality is the key to maintain customers and give high value through customer’s value. Customers will compare between the services quality provided and price which is charged for servicing. The customers’ desired compatibility to the AHASS 0002’s will create customer satisfaction. This research aimed to find out the effect of service quality, price and customer value to customer satisfaction of AHASS 0002 Repair Shop Semarang Honda Center. The population in this research is the service customer users who served in AHASS 0002 Semarang Honda Center. The 100 respondents was taken as the research sample and the sampling technique used is the purposive sampling. Measurement scale using Likert scale. In data analysing using simple linear regression and multiple regression test helped with SPSS 16.00. Based on the results of data analysis, known that the service quality, price, and customer value has positive effect on customer satisfaction, either partially or simultaneously. Simultaneously, variable of service quality, price, and customer value affect on customer satisfaction at 69.5 percent. This means the better service quality, the suitable expected prices of the customers, the high value of customer, the high customer satisfaction.
PENGARUH KUALITAS PELAYANAN, FASILITAS, DAN LOKASI TERHADAP KEPUTUSAN KONSUMEN DALAM MEMILIH LEMBAGA PENDIDIKAN BBC - ETS Taufik Hidayat; Saryadi Saryadi; Wahyu Hidayat
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 1, Tahun 2013
Publisher : Universitas Diponegoro

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Abstract

BBC - ETS is educational institutions and English language training that aims to provide services and English language training so that communities are able to communicate in English fluently. This study aimed to determine the effect of service quality, facilities and location of the consumer's decision in choosing the institution BBC - ETS Tlogosari Semarang branch. The population in this study is the teenager and adult students. By Sugiyono theory (2008), taken 95 respondents to be sampled and the sampling technique used is the proportional stratified random sampling. Measurement scale using Likert scale. In the analysis of the data using simple linear regression and multiple regression. Research shows that the quality of service, facilities, and location of positive influence on the decision to select a course, either partially or simultaneously. Categories of service quality by 57.9 percent said either. Category known facilities by 40 percent expressed either. Categories location by 42.1 percent said either. decision to select a course known by 41.1 percent expressed high. service quality affects the decision to choose a course of 38.1 percent. Variables facilities influence the decision to choose a course of 16.6 percent. Variables affect the location decision of choosing a course of 12.1 percent. Variable quality of service, facilities, and location influence the decision to choose a course of 43.3 percent.
PENGARUH BUDAYA ORGANISASI DAN GAYA KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA KARYAWAN MELALUI DISIPLIN KERJA PADA KARYAWAN HARIAN SKT MEGAWON II PT. DJARUM KUDUS Tintami, Lila; Pradhanawati, Ari; Nugraha, Hari Susanta
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 1, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Human resources is a very important thing for a company because it is people who make a plan, organize, process and control any existing activity on that company's human resources should have a good quality performance to achieve maximum profits. Since the establishment of a company whether consciously or not, a leader certainly laid a foundation of organizational culture that is used as a basis for implementing performance. In addition, transformational leadership style is also required by the management to be able to influence employees to work well. Based on the data obtained, the percentage of absenteeism is increasing, the number of production decreases and the number of cigarettes disability criteria increases. From this, efforts should be made to improve the performance of employees through work discipline. This study aimed to determine the influence of the variable of organizational culture and transformational leadership styles on employee performance through employee discipline PT. SKT Megawon II Djarum Kudus. The study population was a daily part of the production employees totaling 66 people. This research used a census approach, where all members of the population used as a respondent. Measurement scales using Likert scale. In the analysis of the data using simple linear regression and multiple regression test with SPSS 16.00. Based on the survey results revealed that organizational culture, transformational leadership style and work discipline positive effect on employee performance, either partially or simultaneously. The conclusion of this research that simultaneous testing showed that the influence of organizational culture, transformational leadership style and work discipline on employee performance is 84.9%. The advice can be given to PT. Djarum SKT Megawon II Kudus is improved organizational culture found on the company and transformational leadership style which is owned by the management to be done by increasing working discipline in order to reach maximum performance.
ANALISIS TINGKAT KEPUASAN PENGUNJUNG ATAS KUALITAS PELAYANAN MINIMARKET BARU BUMIAYU Aprilia, Nur Wulan; Lubis, Nawazirul; Nurseto, Sendhang
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 1, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Developments and competition in the retail business or minimarket increasingly sharp. Each minimarket promising satisfaction. Since the creation of satisfaction will benefit the company. Based on this formulation of the problem in research is still the detection of these complaints as an indication of dissatisfaction with the performance of services visitors BARU minimarket Bumiayu. This study aims to determine the level of compatibility between visitors' expectations and the performance of the services provided and to determine the level of visitor satisfaction BARU minimarket Bumiayu the quality of services provided by the BARU minimarket Bumiayu. This type of research is descriptive by using primary data. The data was collected using data collection instruments such as guiding question for obtaining data from the company, while to obtain data from 100 respondents using a questionnaire. The sampling technique used is incidental sampling. Furthermore, the data obtained in the field is processed in the form of tabulations that are then analyzed. Data analysis method used is descriptive qualitative. From the calculation of the level of visitor satisfaction, the performance of the minimarket at 3.68 to 4.62 deduced visitors' expectations in general, visitors were satisfied with the performance of services in the BARU minimarket Bumiayu. From the calculation, it can be concluded the level of compatibility between the expectations of visitors and overall implementation performance minimarket at 79.91% can be categorized according to the expected visitors. Although the dimensions of direct evidence such as the condition of air conditioning was considered quite appropriate 64.86%, condition of toilets 57.05% considered less appropriate and assessed the condition of the parking lot does not conform 42.56%. The suggestions can be given in this study include the company can use the types of lights that are brighter that the products look more obvious, improve the toilets and provide clues and symbols toilet, increasing the number of air conditioning to keep the room cooler, maximizing the suggestion box because the company suggestion box can find weaknesses so that they can take appropriate action for the development of the minimarket.
THE INVENTORY OF CAUSAL FACTORS CESSATION MEMBER OF “AKU” CARD ON ALFAMART HASANUDIN SEMARANG Hidayah, Arofani; Lubis, Nawazirul; Listyorini, Sari
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 1, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Network minimarket like Alfamart which engaged in franchising race to realizing an benefit minimarket. One strategy that has been done Alfamart procurement card is a AKU card of membership. AKU card intended as a form of marketing activity that seeks to spread information, affect / remind the target market of the company and its products to be willing to accept, purchase and loyalty to the products offered by Alfamart. Based on this formulation of the problem in this research is still visible deterioration member holder I significantly. This study aims to determine the factors that influence a customer's decision to quit as a member of the Mini Alfamart I Hasanudin Semarang and to determine which factors are more dominant in influencing the customer's decision to quit as a member of the Mini Alfamart I Hasanudin Semarang. This type of research is descriptive research by using primary data and secondary data. The data was collected using data collection instruments such as guiding question for obtaining data from the company, while to obtain data from 57 respondents using a questionnaire. The sampling technique used was purposive sampling. Furthermore, the data obtained from the field processed in tabular form to facilitate the processing and subsequent analysis. Data analysis method used is descriptive analytic. From these results it can be concluded that of the seven factors that cause the holder ceases to be a member  because first accidentally moved as many as 14 people or 24.56%, both as a competitor interest as many as 13 people or 22.81%, the third since the issue of service as many as 12 people or 21.05%, fourth due to customer dissatisfaction by 7 people or 12.28%, the fifth since the price as much as 6 people or 10.53%, the sixth since the quality of the product as much as 3 or 5.26% and the seventh since location as much as 2 or 3.51%. 7 Among the most dominant factor to cause the respondent ceased to be a member of AKU Alfamart Hasanudin Semarang is inadvertently changed factor as many as 14 people or 24.56%. Advice that can be given in this study is the company should continue to pay attention to the exterior display that influence consumers to buy. As the installation of banners discount / promo should be placed strategically so that more consumers can see them. Attempting to add back the diversity of products / goods are sold so that consumers easily get the products / items that they want. Rotating merchandise, product layout, and not to just focus on stagnan product or item. Providing training to the cashier about how intensive calculation engine operation, so as not to hinder the process of the transaction and cause queues.
PENGARUH KEMAMPUAN KERJA DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN (Studi pada Karyawan Operator PT. Indonesia Power Unit Bisnis Pembangkitan Semarang) Kristiani, Diah Ayu; Pradhanawati, Ari; Wijayanto, Andi
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 1, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

PT. Indonesia Power UBP Semarang, part of the PT. Indonesia Power, is engaged in power generating of gas and steam. Companies desperately need the ability and motivation of the workforce, especially in the technical and operational machinery. As a measure of the progress of the company, PT. Indonesia Power perform employee performance assessment. It conducted each semester by filling Form Employee Performance by superiors. From the preliminary survey conducted by the researchers, it is known that the performance of the employees of PT. Indonesia Power UBP Semarang in 2011 has decreased. Performance of employees was reduced in grade 4 from 14.74% to 7.98%. Absenteeism PT. Indonesia Power UBP Semarang in 2011 also declined. Employees who off work increased in June. This study aimed to determine the effect of work ability and work motivation on employee performance. The population in this study are 104 operator employees of PT. Indonesia Power UBP Semarang. Sampling technique in this study was saturated sampling. Measurement scale using Likert scale. Data analysis using regression with SPSS 17.0. The results showed that the ability variables have a positive and significant influence on the employees performance at 41.9 percent. Motivation variables have a positive and significant influence on the employees performance at 50.2 percent. Variable work ability and motivation have a positive and significant influence on the performance of employees at 53.5 percent. This study concluded that the ability to work and motivation have a positive and significant influence to the employee performance. PT. Indonesia Power UBP Semarang should provide training to improve the ability, especially in terms of mastery of work equipment and computer systems, understanding of company policies, understanding of corporate objectives and the ability of empathize. Provide better motivation to employees to create a feeling in the employees that they have a role in the company.
PENGARUH BUDAYA ORGANISASI, KOMUNIKASI ORGANISASI TERHADAP KINERJA KARYAWAN MELALUI MOTIVASI SEBAGAI VARIABEL INTERVENING PADA PT. PLN (Persero) AREA SEMARANG Herlista, Adinda; Waloejo, Handoyo Djoko; Dewi, Reni Shinta
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 1, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

This study aimed  to determine the effect of variable organizational culture, organizational communication and motivation on employees performance at PT. PLN (Persero) Semarang area. The population of this study were all employees of PT. PLN (Persero) Semarang area  96 people total by spreading using census or sampling method saturated. Measurement scale using Likert scale. In the analysis of the data using simple linear regression and multiple regression test with SPSS 16.0. From the analysis of the data is known that organizational culture variables affect employee performance at 31.3 percent. Organizational communication variables affect the performance of employees at 23.5 percent. Motivational variables affect the performance of employees at 45.2 percent. Taken together organizational culture, organizational communication and motivation affects the performance of employees at 52.6 percent. This means better or higher organizational culture, organizational communication, and motivation of employees it is expected that the better performance and higher as well.Based on these research  result, the management of PT. PLN (Persero) Semarang area needs to consider the conditions of the organizational culture that have been implemented of the company. Organizational communication level also should be maintained properly so that employees can be more effective at work. Companies also need  to increase the motivation of its employees. So employees can be more motivated in their works to improve its performance. With the increasing of the performance the company's goals of the PT. PLN (Persero) Semarang area can be reached.
PENERAPAN BALANCED SCORECARD PADA PD. BPR BANK PASAR KABUPATEN KUDUS Pujiastuti, Herlina; Nugraha, Hari Susanta; Prihatini, Apriatni Endang
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 1, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

A new measurement system based on performance become necessity in managing an organization. The study was conducted in District Company BPR Bank Pasar Region of Kudus. The research design is for performance measurement model business balanced scorecard approach through four perspectives: financial, customer, internal business processes and learning and growth. Performance measurement model is considered able to balance financial performance with non-financial performance.Type of research is a case study. The data used in this study is primary data obtained through focus group discussion (FGD) and using data collection instruments such as questionnaires. And secondary data from the bank's financial statements for 2009, 2010 and 2011. Data analysis begins with translating the vision and mission into strategic goals, set targets and weights through the FGD, performing measurements on each perspective and calculates a score balanced scorecard. Based on the analysis, it could be concluded that the balanced scorecard is a total score of 94.12 and in the category of healthy according to predicate the health of BPR. Financial and customer perspectives in the category of healthy as expected, but in the perspective of internal business processes and learning and growth in the category is quite healthy. Advice can be given to the company is to improve the performance of the non-financial aspects, especially in the perspective of internal business processes and learning and growth.
PENGARUH CITRA MEREK DAN KUALITAS PRODUK DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL ANTARA TERHADAP LOYALITAS KONSUMEN AIR MINUM MEREK AQUA (Studi Pada Konsumen Aqua yang Berdomisili di Perumahan Puri Anjasmoro) Lutfiana, Astri Ayu; Saryadi, Saryadi; Wijayanto, Andi
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 1, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Aqua is a brand of bottled mineral water. The factors predicted affecting consumer loyalty are brand image and product quality. This study aims to examine the influence of brand image, product quality, customer satisfaction, and customer loyalty of Aqua drinking water in the community who are living in Puri Anjasmoro Residential. Type of research is explanatory research. Sampling technique used purposive sampling, which is sampling techniques used based on purpose and specific considerations. The sample size is 97 respondents. Data were analyzed using Validity Test, Reliability Test, Simple Linear Regression, Multiple Linear Regression, Path Analysis. The results of this research prove partially brand image and product quality influence to customer satisfaction. Brand image and product quality simultaneously influence to customer satisfaction. Brand image, product quality, customer satisfaction influence to customer loyalty. Brand image and product quality influence to customer loyalty through customer satisfaction. The conclusion of this study is the influence of brand image on customer loyalty directly by 35,8%. Influence of product quality to customer loyalty directly by 38%. Influence customer satisfaction with customer loyalty directly by 18,1%. Influence of brand image, product quality and customer satisfaction with customer loyalty simultaneously at 66,4%. Influence of other variables outside the model of customer loyalty for 33,6%. The influence of brand image to the satisfaction of 29,3%. Influence the quality of the product to the satisfaction of 44,7%. Influence of brand image and product quality simultaneously to the satisfaction of 47%. Influence of other variables outside the model of customer loyalty for 53%. Research suggest the producer Aqua should maintain and enhance the brand image and product quality to increase customer loyalty.

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