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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,510 Documents

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PENGARUH E-DESIGN WEB DAN E-WORD OF MOUTH TERHADAP E-REPURCHASE DENGAN E-TRUST SEBAGAI VARIABEL INTERVENING PADA WEBSITE LAZADA.CO.ID (STUDI PADA KONSUMEN LAZADA.CO.ID DI SEMARANG) Faizal Luthfi; Naili Farida
Jurnal Ilmu Administrasi Bisnis Vol 8, No 4 (2019)
Publisher : Universitas Diponegoro

This research was conducted with the aim to determine the effect of e-design web and e-word of mouth on e-repurchase with e-trust as an intervening variable. This research was conducted on the Lazada.co.id website. The sample of this study amounted to 100 peoples, sampling technique using purposive sampling. Samples are Lazada.co.id website visitors who are more than 17 years old, have made purchases at Lazada at least 2 times and reside in Semarang. The analytical tool used is SPSS 19 for windows with determination, simple and multiple regression analysis, and significance tests (t test and F test). The conclusion of this study is that there is a positive effect of e-design web variables and e-word of mouth on erepurchase through e-trust. (1) e-design web variables have an effect on e-trust, (2) e-word of mouth variables have an effect on e-trust, (3) e-trust variables have an effect on e-repurchase, (4) direct effect e-design web variable on e-repurchase of 0.230, (5) e-word of mouth variable has an effect on e-repurchase of 0.489.

PENGARUH PELAYANAN PRIMA DAN HARGA TERHADAP LOYALITAS PELANGGAN (Studi pada Pelanggan Layanan PT. Pos Indonesia Semarang) Fajar Andrianto Saputra; Hari Susanta Nugraha; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 4, No 3 (2015)
Publisher : Universitas Diponegoro

This research is motivatedany decrease in the number of customers by PT. Pos Indonesia. Because the customers are less satisfied with respect to the service provided by PT Pos Indonesia so many customers who move to other delivery services. The purpose of doing research is to figure out how big the influence of excellent service and price to customer loyalty, PT. Pos Indonesia. Sampling techniques using non probability sampling with the kind of purposive sampling. The respondents in this study amounts to 100 respondents. The analysis used in a research is quantitative analysis using the software SPSS 20.0 for Windows Evaluatin Version, where previously done test validity, reliability, cross-tab, the coefficient of correlation, simple and multiple regression analysis, the coefficient of determination, test of significance (t-test and F-test) in advance. The results of research show that excellent service (X1) and price (X2) partially or simultaneous affect customer loyalty (Y).

PENGARUH LOKASI, HARGA, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN BERBELANJA DI MATAHARI DEPARTMENT STORE JAVA MALL SEMARANG Dris Dumasi Hamuda; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 7, No 1 (2018)
Publisher : Universitas Diponegoro

This research is motivated by the phenomenon of the rise of a variety of trade center such as department store in Indonesia marks a change in consumer shopping behavior from tradisional market to modern market. Matahari Department Store is one of the largest department store fashion and always visited by most of people in Indonesia. The involvement of location, price, and service quality are very important in shopping decision. The problems in this research was the decline in the percentage of achievement target the sale of the Matahari Department Store Java Mall Semarang. While the purpose of this research is to find how influence of location, price , and service quality to the shopping decision whether partially and simultaneously.This type of research is the explanatory research. Based on Cooper & Emory formula, total sample used in this study is 100 respondents were aged between 17 years up to 60 years and has bought in the Matahari Department Stores Java Mall Semarang in 2016.The result of this study show that the influence exerted by variable location to the shopping decision is 54,6%, variable the price to the shopping decision is 64%, and variable service quality to the shopping decision is 71,4%. In addition, the influence exerted by variable location, price, and service quality to the shopping decision of 74%. From the research found that the biggest influences that affect the shopping decision variable at Matahari Department Store Java Mall Semarang is the variable service quality (X3). From the discussion, we can conclude that location, price, and service quality positively influence to the shopping decision at Matahari Department Store Java Mall Semarang. But there were a number of things for those unsatisfactory in terms of location, the price of, and service quality. For that reason, management of Matahari Department Store Java Mall is expected to be more increase by a factor of strategic’s location, price set ,and service quality for the increasing of shopping decision.

PENGARUH CITRA MEREK, WORD OF MOUTH DAN IKLAN TERHADAP KEPUTUSAN PERPINDAHAN MEREK Grace Radamuri; Naili Farida; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

This research purpose to find out influence of brand image, word of mouth, and advertising on brand switching decisions of non-BlackBerry mobile phone to the BlackBerry. This research included in explanatory. Taked 94 respondents as sample with purposive sampling method. Collecting data used questionnaire. Hypotheses tested by correlation coefficient, simple linear regression, multiple linear regression, t test, F test, and determination coefficient. The result of this research show that brand image dimension have significant influence to brand switching decisions,word of mouth dimension have significant influence to brand switching decisions, adevertising dimension have significant influence to brand switching decision. Brand image, word of mouth and advertising dimension in partial and simultaneous have significant influence to brand switching decisions.

PENGARUH BUDAYA ORGANISASI DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PADA PT. WARTA MEDIA NUSANTARA TRIBUN JATENG Muhammad Agung Baiquni; Apriatni Endang Prihatini
Jurnal Ilmu Administrasi Bisnis Vol 5, No 3 (2016)
Publisher : Universitas Diponegoro

Organizational culture and work environment is a for factor the achievement of a good employee performance. PT. Warta media nusantara tribun jateng is a company engaged in the publication of the regional newspaper in the city of semarang with the aim of providing information to the public through the mass media. To improve the quality of human resources and the achievement of business objectives of the company, then an increase in employee performance can be done by strengthening the organizational culture and to build a good working environment.This research use eksplanatory research, the population used as samples by using the with amount of 71 employees in PT. Warta media nusantara tribun jateng. By using questionnaire and measurement scale likert technique as well as with the calculation of the correlation, simple and multiple regression using SPSS 20.0.This research concluded that the organizational culture and work environment affects employee performance, either partially or simultaneously. Variable organizational culture has a graeter influence than environment variables work. Suggestion for PT. Warta media Nusantara tribun jateng is preferably gatherings often do together and also conduct training, so that concern for a fellow employee can run well and be able to achive the objectives of the company. In addition it provides a more complete work equipment as well as adding an air conditioner in order to make workers more comfortable in this work.

PENGARUH PERSEPSI MANFAAT, TARIF DAN KEPERCAYAAN TERHADAP KEPUTUSAN PENGGUNAAN PRODUK E-MONEY (STUDI KASUS PADA PENGGUNA LAYANAN GO-PAY DI KOTA JAKARTA) Muhammad Adi Wibowo; Sri Suryoko
Jurnal Ilmu Administrasi Bisnis Vol 8, No 1 (2019)
Publisher : Universitas Diponegoro

The growth of non-cash transactions is still less than optimal in Indonesia, especially, when it sees from low number of public awareness and from e-money products distribution that are still concentrated in Jakarta. In Jakarta itself, there are many choices of e-money service products and it is known that the most widely used e-money product is Go-Pay. The problem in this study is that Go-Pay as the most widely used product of e-money services apparently still has many problems and still has high number of complaints from 2016 - 2017. The purpose of this study is to determine the effect of perceived of usefulness, fare and trust on decision to use e-money service products Go-Pay in Jakarta. This type of research is explanatory research, with total of sample is 100 respondents with a sampling technique using non-probability sampling with an accidental sampling approach. The analytical method uses validity test, reliability test, classic assumption test, correlation coefficient, determination coefficient, simple linear regression analysis, multiple linear regression analysis, and significance test (t test and f test) using the SPSS version 16.0 application. Perceived of usefulness variable is in the high category. The value of t count (4.106) > t table (1.984). The correlation coefficient is 0.383 and the coefficient of determination is 14.7%. Fare variable is in the high category. The value of t count (4,348) > t table (1,984). The correlation coefficient is 0.402 and the determination coefficient is 16.2%. Trust variable is in the high category. The value of t count (4.486) > t table (1.984). The correlation coefficient is 0.413 and the determination coefficient is 17.0%. Decision to use variable is in the high category. The value of f count (17,617) > f table (2,70).Conclusion of this study is perceived of usefulness, fare and trust are equally influential on decision to use. It states that if perceived of usefulness is high, and fare is high, and trust is high. it will make a higher result for decision to use. This can be seen in this study that users of the Go-Pay service, variable perceived of usefulness, fare and trust together have a strong influence on decision to use.

Pengaruh Citra Merek dan Promosi terhadap Keputusan Pembelian Mobil Suzuki APV (Studi pada PT. Arindo Gedong Jembar Tegal) Ferry Yahya; Apriatni Endang Prihatini; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 4, No 1 (2015)
Publisher : Universitas Diponegoro

This research is motivated by competition brand in Low car segment MPV. Suzuki brand car sales in 2013 based Gaikindo be in the top four nationally and has yet to reach a specified target. In particular, this study discusses the Low MPV Suzuki APV cars at PT . Arindo gedong Jembar Tegal that sales decreased in the last two years. The purpose of research to determine the influence of brand image and promotion on purchase decisions Suzuki APV (Studies in PT. Arindo Gedong Jembar Tegal). This research method is explanatory, data collection techniques by questionnaires, observation, and literature study. Purposive sampling technique is used with a sample of 78 people. The analysis technique used was qualitative and quantitative using validity, reliability test, correlation coefficient, simple and multiple regression analysis, the coefficient of determination, cross tabulation, and the significance test ( t test and F test ). Results and discussion showed a positive influence on the brand image on purchasing decisions. Promotion positive influence on purchase decisions. Brand image and promotion jointly positive influence on purchasing decisions. Suggestions in this study ,PT. Arindo Gedong Jembar should enhance the brand image of Suzuki APVby improve after-sales service, increase understanding of the explanation of product knowledge Suzuki APV, and also increases the intensity of the promotion through social media, outdoor media, sponsorship and giving special training about technique of delivering information for salesman and verbally skills in conveying information in order to increase the purchase of Suzuki APV cars.

PENGARUH CITRA MEREK DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN MOBIL MEREK ISUZU PANTHER PADA PT. ASTRA ISUZU SEMARANG Ardhi Wahyu Saputra; Dina Lestari
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

Tranport equipment is badly needed in this era of fast-paced as it is, particularly cars. Competition in the automotive world is so tight. Therefore, businesses are required to be able to increase sales in order to survive in the business worlds. Specifically, this research was discuss about automobile buying of Isuzu Panther brand at PT Astra Isuzu Semarang during 2012-2015 keep have sale descending. If that case wasn’t improve and solve, probably will presense problem for PT. Astra Isuzu Semarang next.Aim of this research was to found brand image and product quality concerning automobile buying decision of Isuzu Panther Semarang. This research type was explanatory, with data collection technique by questionaire. The population in this research is consemers who use and bought Isuzu Panther automobile on PT Astra Isuzu Semarang with the number of samples taken was 72 respondents. Sampling using purposive sampling technique. Measurement scale using Likert scale. The analytical method used is the determination, simple linear regression, multiple liniear regression, t-test, and F-test using SPSS program version 16.Based on the results of the research, revealed that the partially, brand image and product quality has positive influence on the purchasing decision which is indicated by result of the value of t test bigger than t table. Significantly, variable brand image and product quality has positive influence towards purchasing decision indicated by value of F test larger than F table.And the advice that can be given is keeping a good image with a way keep it always communicate with consumers and customers. Besides continuing and improving product quality as well as improving its shortcomings, adding interior and exterior facilities and applying innovation to its products so as not to have the impression of monotonous and outdated

PENGARUH LINGKUNGAN KERJA, DAN KOMUNIKASI INTERNAL TERHADAP KEPUASAN KERJA KARYAWAN PADA PT. KAMBING REJEKI AGUNG SEMARANG Desi Rahmawati; Saryadi Saryadi; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 1, No 1 (2013)
Publisher : Universitas Diponegoro

work environment and internal communication are contributing factors to the achievement of high employee job satisfaction. This study aims to determine whether there is influence between internal communications and work environment on job satisfaction of employees. Type of research is explanatory research that describes the relationship between the variables of the study. Population are all employees of PT. Kambing Rejeki Agung Semarang , amounting to 61 people. Number of samples in this study amounted to 61 people.. Based on the results of tests with SPSS between work environment (X1) on employee job satisfaction (Y), obtained by counting the number of t 7,253 > 1.670 t-table that has a positive effect (to the right), so using one-tail hypothesis; means H0 rejected,so that the partial (individual) there is a significant and positive influence of work environment (X1) on employee job satisfaction (Y). Test results with SPSS between internal communication (X2) of the employee satisfaction (Y), obtained by counting the number of t 22,387 > 1.670 t-table which has a positive effect (to the right), so using one-tail hypothesis; means H0 rejected, so partial (people) are significantly and positively influence the work environment (X2) for employee job satisfaction (Y). While the results of tests with SPSS between work environment (X1) and internal communication (X2) on job satisfaction of employees (Y), obtained by counting the number of F-28.852> F-table 3.13 that has a positive effect (to the right), so using hepotesa one tail

PENGARUH E-SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN MELALUI E-TRUST SEBAGAI VARIABEL MEDIASI (Studi pada Pengguna Situs BukaLapak di Kota Semarang ) Dina Setyowati; Sri Suryoko
Jurnal Ilmu Administrasi Bisnis Vol 9, No 1 (2020)
Publisher : Universitas Diponegoro

The rapid development of technology makes business competition in the e-commerce increasingly stringent. Consumer purchasing decision making is influenced by several factors, one of which is psychological factors (service quality and trust). BukaLapak is one of the Indonesian companies engaged in e-commerce. The problem with this research is the large number of newcomers that causes consumers to compare e-service quality and e-trust in BukaLapak with other e-commerce. This study aims to study the effect of service quality on purchasing decisions through trust in sites in Semarang. This type of research used is descriptive method with quantitative research. The population of this research is Semarang City residents who use BukaLapak site, taken as a sample of 100 people. The technique of collecting data using online and offline questionnaires, documents, and literature studies. The sampling technique used in this study was purposive sampling. The analysis technique used is conversion analysis, simple regression analysis, multiple regression analysis, coefficient of determination test, t test, f test, normality test, and sobel test with the help of the IBM SPSS program (Product Solutions and Statistical Services) version 21.0. Based on the results of the analysis can conclude a positive and significant effect between e-service quality and trust in purchasing decisions, as well as trust variables can mediate between service quality variables on purchase outcomes. While the suggestion for BukaLapak is the repair feature that will be used on the site, and site enhancements to improve BukaLapak site access.

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Sari Listyorini

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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

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Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA