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Journal of Public Policy and Management Review
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
Arjuna Subject : -
Articles 1,722 Documents
 153   154   155   156   157 
EFEKTIVITAS CORE VALUE BERAKHLAK DALAM MENINGKATKAN KINERJA PEGAWAI PADA BADAN KEPEGAWAIAN DAERAH KABUPATEN REMBANG RahmatKurniawan, Yogi; Lituhayu, Dyah; Rostyaningsih, Dewi
Journal of Public Policy and Management Review Vol 13, No 4: Oktober, AP Rembang 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i4.47185

Abstract

Perkembangan pelayanan publik yang menuntut seluruh ASN untuk selalu meningkatkan kinerjanya agar dapat memenuhi kebutuhan masyarakat. Seluruh ASN baik di tingkat pusat maupun daerah dituntut untuk selalu berpedoman pada budaya kerja yang sejalan dengan Pancasila agar tidak terjadi penyimpangan perilaku. Pada tahun 2021, Menteri Pendayagunaan Aparatur Sipil Negara dan Reformasi (MENPAN dan RB) menetapkan kebijakan tentang Core Value BerAKHLAK dengan harapan dapat menjadi pegangan budaya kerja baik tingkat pusat hingga daerah. Penelitian ini bertujuan untuk menganalisis efektivitas Core Value BerAKHLAK dalam meningkatkan kinerja pegawai pada Badan Kepegawaian Daerah Kabupaten Rembang serta faktor pendukung dan penghambatnya. Metode yang digunakan dalam penelitian ini adalah deskriptif kualitatif dengan wawancara sebagai instrumen penelitian. Informan dalam penelitian ini adalah pegawai Badan Kepegawaian Daerah Kabupaten Rembang yang berjumlah 4 orang. Penelitian ini menggunakan fenomena berorientasi pelayanan, akuntabel, kompeten, harmonis, loyal, adaptif, dan kolaboratif. Hasil penelitian menunjukkan bahwa efektivitas Core Value BerAKHLAK dalam meningkatkan kinerja pegawai cukup baik, namun belum berjalan dengan maksimal. Faktor pendukungnya yaitu sub fenomena kepemimpinan, komunikasi, studi banding, penempatan pegawai. Faktor penghambatnya yaitu sub fenomena pengawasan, sarana prasarana dan kedisiplinan. Saran yang direkomendasikan oleh peneliti yaitu meningkatkan sistem pengawasan dan sanksi yang ketat, edukasi terkait pentingnya kedisplinan, meningkatkan sarana dan prasarana.
IMPLEMENTASI PROGRAM PENGEMBANGAN PEMASARAN PARIWISATA DI MANDALIKA NUSA TENGGARA BARAT Tri Rahayu, Sevia; Subowo, Ari; suwitri, sri
Journal of Public Policy and Management Review Vol 13, No 3: Juli, Administrasi Pubik Rembang 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.44449

Abstract

Penelitian ini menganalisis Implementasi Program Pengembangan Pemasaran Pariwisata di Mandalika, Nusa Tenggara Barat. Penelitian ini dilandasi dengan belum terangkatnya Destinasi Super Prioritas di Mandalika, Key Strategy yang dibuat Kemenparekraf belum semuanya berjalan baik, Daya tarik wisata masih sangat kurang, kurangnya kepekaan masyarakat Indonesia terhadap pariwisata di Mandalika Nusa Tenggara Barat. Tujuan penelitian ini memiliki dua aspek utama bagaimana implementasinya dan faktor-faktor yang mempengaruhi pelaksanaannya. Metode penelitian menggunakan pendekatan kualitatif dengan pengumpulan data melalui wawancara mendalam dan observasi. Hasil penelitian menunjukkan bahwa program pengembangan pemasaran pariwisata di Mandalika telah berjalan dengan sesuai rencana strategis meskipun masih ada beberapa area yang memerlukan perbaikan. Saran untuk perbaikan permasalahan yang dihadapi kelompok sasaran yang belum baik, kemampuan penerima manfaat untuk mengelola keluaran program serta ketersediaan sumber anggaran dalam pelaksanaan program yaitu dengan peningkatan pelatihan dan pendampingan bagi penerima manfaat, peningkatan kerja sama antar pemangku kepentingan, dan peningkatan pemanfaatan teknologi informasi dalam pemasaran pariwisata.
NETWORK GOVERNANCE DALAM PENINGKATAN IPM PEREMPUAN DI KABUPATEN WONOGIRI Rossilawati, Risky Shinta; Hanani, Retna; -, Kismartini
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42205

Abstract

One of the benchmarks for human development can be seen from the HDI. In the last 5 years, the HDI for Wonogiri regency shows that the HDI for women has lagged behind the HDI for men. Starting from these problems, the Government of Wonogiri Regency is trying to increase the HDI for women by involving multi-sectoral actors. The involvement of multi-sectoral actors raises complex relationships between actors which are then theoretically referred to as network governance. This study aims to analyze the process of network governance whether it has been implemented optimally or not by actors, as well as to analyze the driving factors for the formation of network governance. This study uses network governance theory from Klijn & Koppenjan with 4 indicators of analysis, namely Actor, Interdependency and Frames, network management, institutional features and Interaction & Complexcity: output. The research method used is descriptive qualitative method with data collection through interviews and literature study. The results of the study show that the network governance process in an effort to increase the HDI of women in Wonogiri Regency has not been implemented optimally. Actor, Interdependency and Frames and network management indicators have been implemented by actors, but institutional features and Interaction & Complexity: output has not been maximized by actors. In addition, the driving factor for the formation of network governance is the actor's own internal motivation to seek to increase the HDI of women. The advice given in this study is that actors can make regulations governing the sustainability of the network, network long-term planning, and the need for programs that are integrated in all dimensions of HDI.
RESPONSIVITAS PENANGANAN PENGADUAN CEPAT RESPON MASYARAKAT DI PROVINSI DKI JAKARTA Hafiza Islami, Hasna; Zarkasyi Rahman, Amni; Hanani, Retna
Journal of Public Policy and Management Review Vol 13, No 4: Oktober 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i4.47347

Abstract

The DKI Jakarta Provincial Government's complaint channel called Cepat Respon Masyarakat (CRM) has successfully resolved 953,623 public complaints with a resolution of 93.45% since 2016. The high volume of public complaints in DKI Jakarta, which reaches hundreds of thousands every year, shows the urgent need for an efficient complaint management system through the Cepat Respon Masyarakat service. One of the CRM complaint handling is carried out by the Government Bureau through the Expert Facilitator who is tasked with verifying and validating the results of the complaint follow-up. This study aims to analyze the responsiveness and factors that influence the responsiveness of Expert Facilitators in the implementation of CRM complaint handling. This research uses descriptive qualitative methods with data collection techniques of interviews, observation, and documentation. The responsiveness of Expert Facilitators is seen based on the phenomenon of the attitude of bureaucratic apparatus in responding to complaints and service users in Agus Dwiyanto's responsiveness theory (2006). The results showed that the responsiveness of the Expert Facilitator was still found lacking due to the low knowledge of the Expert Facilitator regarding the regulations used in responding to complaints and the mechanism for disseminating service information carried out by the Expert Facilitator had not been conveyed to the community as a whole. Internal factors that affect the responsiveness of Expert Facilitators consist of: background work experience of Expert Facilitators and open communication between the Government Bureau and Expert Facilitators. While external factors that affect the responsiveness of the Expert Facilitator include: the condition of the CRM complaint handling server, community behavior, government cooperation, and environmental conditions.
DIFUSI INOVASI APLIKASI SI D’nOK DALAM PENERBITAN DOKUMEN KEPENDUDUKAN DI KOTA SEMARANG Praria Laharu, Rizky; Warsono, Hardi; Sunu Astuti, Retno
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.44887

Abstract

The SI D'nOK innovation is the only online-based innovation that helps with the issuance of population documents. The SI D'nOK innovation was created and disseminated by the Semarang City Population and Civil Registration Service. However, public knowledge of the SI D'nOK application is very lacking and the operation of the SI D'nOK application is still below standard. This is used as the background for this research. This research aims to analyze the diffusion of innovation and the obstacles that occur in the process of diffusion of innovation in the SI D'nOK application in publishing population documents in Semarang City. The research method used is descriptive qualitative using interview, observation and documentation data collection techniques. This research uses the theory of diffusion of innovation according to Everret M. Rogers, namely innovation, communication channels, time period and social system to barriers to the diffusion of innovation. The research results show that the diffusion of SI D'nOK application innovation has gone well. This is supported by community needs. The public knows the innovation of the SI D'nOK application according to interpersonal channels and mass media channels. The time period for receiving is quite long and is influenced by the presence of an authority figure. However, the lack of human resources and operators in carrying out multiple tasks causes the service to take a long time. Based on past experience, it will influence the spread of SI D'nOK application innovation.
PENGARUH INOVASI PELAYANAN MELALUI APLIKASI SI D’NOK TERHADAP KUALITAS PELAYANAN PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SEMARANG Khasanah, Syifa Uswatun; Priyadi, Budi Puspo; Purnaweni, Hartuti
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42419

Abstract

The quality of public services at the Semarang City Dukcapil Disdukcapil is influenced by public service innovation through the SI D'Nok innovation, however based on data found in the field there are still several problems with the SI D'Nok innovation. The aim of this research is to determine and test the effect of Service Innovation through SI D'Nok on Service Quality at the Semarang City Population and Civil Registration Service. The population of this research is people who have applied for population administration through SI D'Nok, totaling 100 people and was determined using an accidental sampling technique taken based on intervals. The measuring instrument used is the Likert scale. Data analysis uses a simple linear regression test and the coefficient of determination test. The research results show that there is Service Innovation through SI D'Nok on Service Quality at the Semarang City Population and Civil Registration Service. The simple linear regression test shows a value of 0.000<0.05. The linear regression test and coefficient of determination test show a value of 0.000<0.05 with an influence contribution of 46.7% for the influence of service innovation through SI D'Nok on Service Quality at the Semarang City Population and Civil Registration Service.
PENERAPAN E-GOVERNMENT MELALUI APLIKASI SI POLGAN DI DESA KRANDEGAN KABUPATEN PURWOREJO Sri Mahardika, Sofia; Hanani, Retna; Kismartini, Kismartini
Journal of Public Policy and Management Review Vol 13, No 4: Oktober 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i4.47490

Abstract

The village of Krandegan is a pioneer of digital villages that implements e-government as an innovation in public services through the Si Polgan application. (Sistem Informasi dan Pelayanan Online di Desa Krandegan). The Si Polgan application has made Krandegan Village the only village in Purworejo Regency with an e-government product in the form of an application. However, since the initial implementation of the Si Polgan Application until now, several issues have been identified, including: there are still letter services that cannot be carried out online, limited financial resources, insufficient supporting facilities and infrastructure, and a 2 lack of available human resources. This research aims to analyze the implementation of e- government through the Si Polgan Application and to identify the supporting and inhibiting factors in its implementation in Krandegan Village. The research method used is a qualitative descriptive method utilizing primary and secondary data sources. The research results indicate that the implementation of e-government through the Si Polgan Application in Krandegan Village has not yet been carried out in accordance with the two indicators of e-government implementation, namely the indicators of application provision and development, and the indicators of human resource development. Supporting factors identified in the implementation of the Si Polgan Application are found in the support and value factors, while the inhibiting factor identified in the implementation of the Si Polgan Application lies in the capacity factor, specifically the lack of human resources, financial resources, and technological infrastructure.
KUALITAS PELAYANAN APLIKASI MOBILE PAKDE SEMAR HEBAT! DI BADAN PENDAPATAN DAERAH KOTA SEMARANG Neisya Rahma Isyak, Siti; Subowo, Ari; Santoso, R. Slamet
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.45129

Abstract

This research focuses on the problems of local tax services through the Pakde Semar Hebat! mobile application. These problems include several features in the application that cannot be fully accessed on iOS-based mobile phones, the slow service process, the low number of application users, people who still often come to the service office rather than doing services through the application, and a workload exceeding the number of employees at the Regional Revenue Agency of Semarang City. The purpose of this study to analyze the service quality of Pakde Semar Hebat! mobile application at Semarang City Regional Revenue Agency, and to identify factors related to the service quality of Pakde Semar Hebat! mobile application at Semarang City Regional Revenue Agency. This research uses a qualitative method with a descriptive type with an informant selection technique, namely purposive sampling and to test the validity of the data using source triangulation and technical triangulation. The data collection techniques used were interviews, observation, and documentation. The theory used in this research is the five-dimensional theory according to Parasuraman which includes tangibles, reliability, responsiveness, assurance, and empathy and the theory of factors related to service quality according to Moenir which includes awareness factors, regulatory factors, organizational factors, ability and skill factors. The results showed that the service quality of Pakde Semar Hebat! mobile application at Semarang City Regional Revenue Agency is quite optimal, but some aspects still need to be improved.
IMPLEMENTASI KEBIJAKAN E-GOVERNMENT DI DINAS PENDIDIKAN KOTA SEMARANG DALAM LAYANAN PENDIDIKAN DASAR Sodikin, Fauzan Abdullah; Subowo, Ari; Suwitri, Sri
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43160

Abstract

This research examines how the implementation of e-government policies carried out by the Semarang City Education Office. This research was conducted using a qualitative descriptive method, by collecting data through interviews and direct observation both at the Semarang City Education Office and on social media used by officers to disseminate public information. The results obtained are the factors related to policy implementation, namely Communication Factors, Resources, Disposition and Bureaucratic Structure, only there are obstacles in the resource factor, namely the lack of PPID staff who are implementers of the policy, apart from that the supporting facilities have not been fulfilled . Even though the number of staff is inadequate, implementers have expertise in implementing these policies, namely being able to operate websites and social media as a means of disseminating public information. This is one of the supports for the successful implementation of the policies carried out.
PEMBERDAYAAN KELOMPOK TANI HUTAN (KTH) WISATA ALAM KALIWUNGU MELALUI PROGRAM PERHUTANAN SOSIAL OLEH DINAS KEHUTANAN PROVINSI JAWA BARAT Aidah, Naila Ayu; ., Maesaroh; Widowati, Nina
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43304

Abstract

The problem of the high number of people working in the agricultural sector (40,635,997 people) as well as the sector that has the highest percentage of poor households (51.33%) can be overcome by community empowerment through Social Forestry. Community empowerment of the Kaliwungu Nature Tourism Forest Farmer Group (KTH) through the Social Forestry Program by the West Java Provincial Forestry Service is an effort to improve community welfare through the use of access to state forest and land management in accordance with the principles of sustainability. This research aims to analyze the success of forest farmers group in West Java is being empowered through the Social Forestry Program and the factors that hinder the empowerment. The research method used is descriptive qualitative with data collection techniques. This research uses the theory of empowerment success expressed by Wrihatnolo and Dwijowijoto which can be seen through indicators of access, participation, control, and welfare. In identifying the factors inhibiting the implementation of empowerment, the theory expressed by Arsiyah is used. The results show that the access indicator is good, but participation, control, and welfare need more work. Community participation is still minimal, so participation is low. Control is not complete because most people only meet with administrators. Welfare cannot rely only on gardens and tourism. Factors that prevent empowerment include limited resources, management, marketing, and support from others. Suggestions include having online meetings, creating new tourist attractions, and teaching farmers management and marketing skills.

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