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Journal of Public Policy and Management Review
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
Arjuna Subject : -
Articles 1,762 Documents
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ANALISIS PENGEMBANGAN KOMUNITAS DALAM PROGRAM INTERVENSI BERBASIS MASYARAKAT OLEH BADAN NARKOTIKA NASIONAL (BNN) JAKARTA TIMUR Ricardo S, David
Journal of Public Policy and Management Review Vol 1, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48791

Abstract

The Community Based Intervention Program (IBM), designed by the National Narcotics Agency (BNN), aims to address drug abuse by involving the community in interventions for individuals misusing drugs in East Jakarta. This study evaluates the community development processes implemented by BNN to ensure the sustainability of IBM and identifies the factors influencing this development. The research employs a descriptive qualitative approach, utilizing observations and interviews with relevant informants. The findings indicate that community development within the IBM program is progressing well, despite some challenges. Key components developed include empowerment, network strengthening, and sustainability. Identified supporting factors encompass community assets and potentials, community participation, leadership, and partnership networks, while the use of technology still faces obstacles. A significant finding is the importance of communication both direct and through other media in building relationships among individuals and achieving IBM's objectives. This insight presents an opportunity for BNN to formulate more effective communication strategies. To ensure the continued success of the IBM program, it is recommended to conduct regular and transparent evaluations so that all stakeholders can track its progress.
ANALISIS KUALITAS LAYANAN PADA PASIEN RAWAT JALAN DI RUMAH SAKIT NASIONAL DIPONEGORO KOTA SEMARANG Qamaril Huda, Sabila; Zarkasyi Rahman, Amni; Hanani, Retna
Journal of Public Policy and Management Review Vol 1, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48864

Abstract

This study was conducted to determine the quality of service to outpatients at Diponegoro National Hospital through a service quality approach. This research is a quantitative study using descriptive methods. Respondents in this study were 98 respondents, who were taken with non-probability sampling techniques and purposive sampling approaches. This research was conducted on outpatients with BPJS at Diponegoro National Hospital. Data collection techniques through observation, questionnaires and documentaries. The data was analysed using the SERVQUAL model. The results of the analysis show that the reliability indicator falls into quadrant IV, namely excessive, where patient perceptions of RSND services are higher than their expectations so that RSND has succeeded in exceeding patient expectations, especially in terms of timeliness and accuracy of service. Then the physical evidence indicator is in quadrant III, which is low priority, which indicates that although its performance is still less than optimal, this aspect does not have a major influence on overall patient satisfaction. Then, the responsiveness and assurance indicators are in quadrant II, namely maintaining achievement, where the performance provided by RSND in providing services to patients is good and needs to be maintained. Finally, the empathy indicator is in quadrant I, namely the main priority, which shows that this indicator has a weakness that is considered still not optimal which must be corrected immediately because it has a major influence on patient satisfaction. Based on these results, it is necessary to improve the empathy indicator with training for staff in order to provide optimal service for RSND patients.
RESPONSIVE GOVERNANCE DALAM PENANGANAN ADUAN MASYARAKAT MELALUI PORTAL LAPORGUB BALAI BESAR PELAKSANAAN JALAN NASIONAL (BBPJN) JAWA TENGAH- DAERAH ISTIMEWA YOGYAKARTA Reina Tri Lenggani; R. Slamet Santoso
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56795

Abstract

Public complaint handling is an important indicator in realizing responsive governance. Governments are required to respond to public complaints promptly, accurately, and carefully as a form of citizen-oriented public service. This study aims to analyze the implementation of responsive governance in handling public complaints through the LaporGub! Portal at the National Road Implementation Agency of Central Java–Special Region of Yogyakarta (BBPJN Central Java–DIY) and to identify the inhibiting factors. This research employs a qualitative descriptive method with data collection techniques consisting of in-depth interviews, observations, and documentation. The informants include BBPJN Central Java–DIY officials and related stakeholders involved in complaint management. The findings show that the implementation of responsive governance has been carried out through the utilization of a digital complaint system, particularly in initial responses and report distribution mechanisms. However, the responsiveness demonstrated remains administrative in nature and has not fully focused on substantive problem resolution. The main inhibiting factors include limited human resources, insufficient budget allocation, and lengthy internal bureaucratic processes. This study concludes that improving responsiveness should emphasize follow-up certainty, bureaucratic efficiency, and the substantive fulfillment of public needs.
ANALISIS KUALITAS LAYANAN PROGRAM TRANSPORTASI PUBLIK BUS TRANS JATIM PADA KORIDOR 1 JURUSAN SIDOARJO-SURABAYA-GRESIK Abdul Aziz Hadi; Ari Subowo
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56796

Abstract

Public transportation is a form of public service that plays a strategic role in supporting community mobility and facilitating social and economic activities in urban areas. The Government of East Java Province, through the Trans Jatim Bus program, seeks to provide safe, affordable, and integrated mass transportation services, particularly on Corridor 1 serving the Sidoarjo–Surabaya–Gresik route, which functions as a major mobility corridor within the Gerbangkertosusila metropolitan area. However, various issues related to service quality remain evident in its implementation, including passenger overcrowding during peak hours, punctuality problems, staff professionalism, and limited facilities that are accessible to persons with disabilities. This study aims to analyze the service quality of the Trans Jatim Bus on Corridor 1 from the perspective of public service quality and to identify factors influencing service performance. The research employs a qualitative approach using a descriptive method. Data were collected through interviews, observations, and documentation studies involving service users, operational staff, and officials from the East Java Provincial Transportation Agency. The findings indicate that the overall service quality of the Trans Jatim Bus on Corridor 1 is relatively good, particularly in terms of fare affordability and fleet availability. Nevertheless, several service quality dimensions remain suboptimal, especially reliability, responsiveness, and empathy, as reflected in passenger overcrowding, limited bus stop facilities, and inadequate accessibility for vulnerable groups. Factors influencing service quality include staff competence, the availability of facilities and infrastructure, and the effectiveness of operational management. This study is expected to serve as an evaluation reference for local governments in improving inclusive and sustainable public transportation services.
PROSES KOLABORASI DALAM PENGEMBANGAN DESA WISATA BALONG KECAMATAN JEPON KABUPATEN BLORA Sriajeng Pramugita Salsabilla; R. Slamet Santoso
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56781

Abstract

Balong Tourism Village in Jepon District, Blora Regency, has significant tourism potential. However, its development remains hampered by ineffective collaboration between the government, community, and private sector. This study analyzes the collaborative process in tourism village development using a collaborative governance approach, emphasizing the importance of active involvement of all stakeholders. The results indicate that despite ongoing collaboration, the community's role remains limited, government support is suboptimal, and private sector involvement is minimal. The collaboration is primarily driven by the Tourism Awareness Group (Pokdarwis), but this lacks adequate structural support. The collaborative process, which should include face to-face dialogue, trust-building, and commitment to shared goals, remains suboptimal, hampering the achievement of sustainable tourism village management. Strengthening local institutional capacity and implementing more inclusive and structured collaboration are key to the successful development of a more participatory and sustainable Balong Tourism Village.
ANALISIS KUALITAS LAYANAN PROGRAM TRANSPORTASI PUBLIK BUS TRANS JATIM PADA KORIDOR 1 JURUSAN SIDOARJO-SURABAYA-GRESIK Abdul Aziz Hadi; Ari Subowo
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56797

Abstract

Public transportation is a form of public service that plays a strategic role in supporting community mobility and facilitating social and economic activities in urban areas. The Government of East Java Province, through the Trans Jatim Bus program, seeks to provide safe, affordable, and integrated mass transportation services, particularly on Corridor 1 serving the Sidoarjo–Surabaya–Gresik route, which functions as a major mobility corridor within the Gerbangkertosusila metropolitan area. However, various issues related to service quality remain evident in its implementation, including passenger overcrowding during peak hours, punctuality problems, staff professionalism, and limited facilities that are accessible to persons with disabilities. This study aims to analyze the service quality of the Trans Jatim Bus on Corridor 1 from the perspective of public service quality and to identify factors influencing service performance. The research employs a qualitative approach using a descriptive method. Data were collected through interviews, observations, and documentation studies involving service users, operational staff, and officials from the East Java Provincial Transportation Agency. The findings indicate that the overall service quality of the Trans Jatim Bus on Corridor 1 is relatively good, particularly in terms of fare affordability and fleet availability. Nevertheless, several service quality dimensions remain suboptimal, especially reliability, responsiveness, and empathy, as reflected in passenger overcrowding, limited bus stop facilities, and inadequate accessibility for vulnerable groups. Factors influencing service quality include staff competence, the availability of facilities and infrastructure, and the effectiveness of operational management. This study is expected to serve as an evaluation reference for local governments in improving inclusive and sustainable public transportation services.
IMPLEMENTASI KEBIJAKAN PENGEMBANGAN MANAJEMEN SISTEM PEMERINTAHAN BERBASIS ELEKTRONIK (SPBE) KOTA SALATIGA Eirene Laura Juwita Herawati; R. Slamet Santoso
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56783

Abstract

This study aims to deeply analyze the implementation of the Electronic-Based Government System (SPBE) policy in Salatiga City and to identify the supporting and inhibiting factors in its execution. SPBE is a strategic initiative by the Indonesian government to achieve clean, effective, transparent, and accountable governance through the integrated use of information and communication technology (ICT). Using a descriptive qualitative approach with a case study method, this research explores the implementation complexities behind quantitative achievements. Data were collected through in-depth interviews with key local government officials, non-participant observation, and document analysis of SPBE-related policies. The findings reveal a paradox: although Salatiga City achieved a "Very Good" rating in the national SPBE Index, the SPBE Management Domain itself shows low performance. Implementation has proceeded gradually, marked by the establishment of institutional structures, the development of digital services, and the integration of information systems. However, the policy's execution still faces serious obstacles, including limited and uneven technological infrastructure, a scarcity of competent human resources in ICT, low digital literacy among officials and the public, and challenges in inter-agency coordination exacerbated by sectoral egos. On the other hand, leadership commitment, clear regulations, and the successful adoption of several national applications are supporting factors. This study concludes that the high SPBE achievement is more superficial and driven by meeting service indicators, while its managerial foundation remains fragile. Strategic strengthening of human resource capacity, increased infrastructure budget allocation, bureaucratic management reform, and active public participation are essential to achieving the goals of SPBE optimally and sustainably.
ANALISIS PENERAPAN RESPONSIVE GOVERNANCE PADA APLIKASI Si D’nOK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SEMARANG Rivaldo Enggal Saputra; Maesaroh Maesaroh
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56786

Abstract

This study is motivated by the persistent problems found in the implementation of digital-based public services through the Si D’nOK application at the Department of Population and Civil Registration of Semarang City, particularly regarding the responsiveness of services to public complaints and reports. This study aims to analyze the implementation of responsive governance in the Si D’nOK application and to identify the supporting and inhibiting factors affecting its implementation. The theoretical framework used in this study is the concept of responsive governance proposed by Zeithaml as cited in Rasdiana and Riski Ramadani (2021), as well as the principle of responsiveness within the good governance framework. This research employs a descriptive qualitative method, with data collected through interviews, observation, and documentation. The results show that the implementation of responsive governance in the Si D’nOK application has generally been carried out, but it has not yet been fully optimal. Several indicators indicating this suboptimal implementation include the ability to respond to citizens, service speed, timeliness of service delivery, and responsiveness to complaints, which result in delayed responses by officers, technical problems within the application system, and the absence of an integrated and systematic complaint- handling mechanism. Meanwhile, the indicators that have been implemented optimally are service accuracy and appropriateness. Supporting factors for the implementation of responsive governance include policy support, the availability of digital platforms, and organizational commitment to improving public services, which are reflected in digital technology and system integration, accessibility and public participation, and service suitability. Conversely, the inhibiting factors consist of limited human resource capacity, technical system constraints, and weak internal coordination in handling complaints, as reflected in human resource capacity limitations and the contextual intelligence of the government.
ANALISIS PENERAPAN RESPONSIVE GOVERNANCE PADA APLIKASI Si D’nOK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SEMARANG Rivaldo Enggal Saputra; Maesaroh Maesaroh
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56794

Abstract

This study is motivated by the persistent problems found in the implementation of digital-based public services through the Si D’nOK application at the Department of Population and Civil Registration of Semarang City, particularly regarding the responsiveness of services to public complaints and reports. This study aims to analyze the implementation of responsive governance in the Si D’nOK application and to identify the supporting and inhibiting factors affecting its implementation. The theoretical framework used in this study is the concept of responsive governance proposed by Zeithaml as cited in Rasdiana and Riski Ramadani (2021), as well as the principle of responsiveness within the good governance framework. This research employs a descriptive qualitative method, with data collected through interviews, observation, and documentation. The results show that the implementation of responsive governance in the Si D’nOK application has generally been carried out, but it has not yet been fully optimal. Several indicators indicating this suboptimal implementation include the ability to respond to citizens, service speed, timeliness of service delivery, and responsiveness to complaints, which result in delayed responses by officers, technical problems within the application system, and the absence of an integrated and systematic complaint- handling mechanism. Meanwhile, the indicators that have been implemented optimally are service accuracy and appropriateness. Supporting factors for the implementation of responsive governance include policy support, the availability of digital platforms, and organizational commitment to improving public services, which are reflected in digital technology and system integration, accessibility and public participation, and service suitability. Conversely, the inhibiting factors consist of limited human resource capacity, technical system constraints, and weak internal coordination in handling complaints, as reflected in human resource capacity limitations and the contextual intelligence of the government.
DIGITAL GOVERNANCE DALAM APLIKASI CIBINONG GANCANG NGUBARAN DULUR (CAGEUR) DI RUMAH SAKIT UMUM DAERAH (RSUD) CIBINONG KABUPATEN BOGOR Daffa Diysa Fauzian; Sri Suwitri
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56815

Abstract

Limited access to healthcare services, unequal distribution of health workers, and increasing public demand for fast and efficient services remain major challenges in the delivery of public healthcare. The utilization of digital technology through the concept of digital governance has become a strategic approach to address these issues. This study aims to analyze the implementation of the Cibinong Gancang Ngubaran Dulur (Cageur) Application as a digital health service innovation at Cibinong Regional General Hospital (RSUD Cibinong), Bogor Regency. This research employs a qualitative approach with a descriptive method. Data were collected through interviews, observations, and documentation involving application managers, healthcare workers, and service users. The analysis focuses on three dimensions of digital governance: digital strategy, digital policy, and digital standards, particularly in telemedicine, home care, and digital referral services. The findings indicate that the Cageur Application has contributed positively to improving access and efficiency of healthcare services, especially in home care and digital referral services. However, the utilization of telemedicine services remains suboptimal due to limited socialization, patients’ preference for face-to-face consultations, and technical as well as human resource constraints. This study concludes that the implementation of the Cageur Application has been relatively effective in supporting digital-based healthcare governance, yet further improvements are needed through strengthened socialization strategies, increased digital literacy among the community, and optimization of resources to ensure more effective and sustainable digital governance.

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