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Journal of Public Policy and Management Review
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
Arjuna Subject : -
Articles 1,722 Documents
 169   170   171   172   173 
ANALISIS PENGEMBANGAN KOMUNITAS DALAM PROGRAM INTERVENSI BERBASIS MASYARAKAT OLEH BADAN NARKOTIKA NASIONAL (BNN) JAKARTA TIMUR Ricardo S, David
Journal of Public Policy and Management Review Vol 1, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48791

Abstract

The Community Based Intervention Program (IBM), designed by the National Narcotics Agency (BNN), aims to address drug abuse by involving the community in interventions for individuals misusing drugs in East Jakarta. This study evaluates the community development processes implemented by BNN to ensure the sustainability of IBM and identifies the factors influencing this development. The research employs a descriptive qualitative approach, utilizing observations and interviews with relevant informants. The findings indicate that community development within the IBM program is progressing well, despite some challenges. Key components developed include empowerment, network strengthening, and sustainability. Identified supporting factors encompass community assets and potentials, community participation, leadership, and partnership networks, while the use of technology still faces obstacles. A significant finding is the importance of communication both direct and through other media in building relationships among individuals and achieving IBM's objectives. This insight presents an opportunity for BNN to formulate more effective communication strategies. To ensure the continued success of the IBM program, it is recommended to conduct regular and transparent evaluations so that all stakeholders can track its progress.
ANALISIS KUALITAS LAYANAN PADA PASIEN RAWAT JALAN DI RUMAH SAKIT NASIONAL DIPONEGORO KOTA SEMARANG Qamaril Huda, Sabila; Zarkasyi Rahman, Amni; Hanani, Retna
Journal of Public Policy and Management Review Vol 1, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48864

Abstract

This study was conducted to determine the quality of service to outpatients at Diponegoro National Hospital through a service quality approach. This research is a quantitative study using descriptive methods. Respondents in this study were 98 respondents, who were taken with non-probability sampling techniques and purposive sampling approaches. This research was conducted on outpatients with BPJS at Diponegoro National Hospital. Data collection techniques through observation, questionnaires and documentaries. The data was analysed using the SERVQUAL model. The results of the analysis show that the reliability indicator falls into quadrant IV, namely excessive, where patient perceptions of RSND services are higher than their expectations so that RSND has succeeded in exceeding patient expectations, especially in terms of timeliness and accuracy of service. Then the physical evidence indicator is in quadrant III, which is low priority, which indicates that although its performance is still less than optimal, this aspect does not have a major influence on overall patient satisfaction. Then, the responsiveness and assurance indicators are in quadrant II, namely maintaining achievement, where the performance provided by RSND in providing services to patients is good and needs to be maintained. Finally, the empathy indicator is in quadrant I, namely the main priority, which shows that this indicator has a weakness that is considered still not optimal which must be corrected immediately because it has a major influence on patient satisfaction. Based on these results, it is necessary to improve the empathy indicator with training for staff in order to provide optimal service for RSND patients.

Page 173 of 173 | Total Record : 1722

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