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Factors Affecting Intensity Whistleblowing of Employees on The Potential Fraud of The National Health Insurance Program Triastuti, Akyuning; Jati, Sutopo Patria; Warsono, Hardi
Unnes Journal of Public Health Vol 8 No 2 (2019): Unnes Journal of Public Health
Publisher : Universitas Negeri Semarang in cooperation with Association of Indonesian Public Health Experts (Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI))

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/ujph.v0i0.29966

Abstract

The National Health Insurance Program (Jaminan Kesehatan Nasional /JKN) is an effort by the Government to fulfillment of the basic needs  of public health. However, this program is also susceptible to fraud. Hospital as the Secondary Level Reference Facility that collaborates with the Social Security Agency (Badan Penyelenggara Jaminan Sosial/ BPJS) should establish a fraud prevention system in the JKN implementation. Employees’ positions are at the forefront to reveal various forms of fraudulence including those related to JKN by means of whistleblowing. The ‘Planned Behavior Theory’ analyzes the attitude, subjective norms and behavior control perception factors that affect the intention of JKN-claim related employees' to whistleblow. The purpose of this study was to determine and analyze the influence of attitudinal factors, subjective norms and perceptions of behavioral control on the intention of employee whistleblowing behavior on JKN fraud programs in Hospital X Central Java Province This study is a mixed-method study with a ‘sequential explanatory design’ approach. The study was started by using a quantitative method and then continued by means of qualitative method in order to produce a hopefully more complete study result. The results of the study prove attitudes (p-value 0.038), subjective norms (p-value 0.040) and perceptions of behavioral control (p-value 0.005) jointly influence the intention of employee whistleblowing. From the results of the OR it can be seen the order of the three independent variables that have the largest to the smallest influence on employee whistleblowing intentions, namely perceptions of behavior control, attitudes and subjective norms. This can be a reference to the management priority scale to make efforts to increase the intention of employee whistleblowing in Hospital X and is expected to be able to change the "silent culture" into and "culture of openness”. Jenis penelitian ini adalah penelitian mixed method dengan pendekatan sequential explanatory design. Diawali menggunakan metode kuantitatif dilanjutkan dengan metode kualitatif sehingga diharapkan diperoleh hasil penelitian yang lebih lengkap. Hasil penelitian membuktikan persepsi kontrol perilaku, sikap, norma subyektif secara berurut paling berpengaruh terhadap intensi whistleblowing pegawai. Namun masih perlu dilakukan upaya untuk meningkatan persepsi kontrol perilaku, sikap, norma subyektif agar intensi whistleblowing dapat menjadi perilaku whistleblowing pegawai sehingga dampak negatif adanya fraud JKN bagi organisasi dapat dicegah.
INOVASI LAYANAN MPOSPAY DAN FREE PICK UP POS INDONESIA DALAM PENINGKATAN KUALITAS PELAYANAN (Studi Pada Kantor Pos Semarang 50000) Warsono, Hardi; Qurniawati, Desti Relinda; Sitorus, Herta; Fajar S., Soni Mukhammad
JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (187.509 KB) | DOI: 10.26740/jpsi.v2n2.p44-50

Abstract

Non-monoplistic public services must continuously innovate services in order to remain competitive with its competitors and can satisfy its customers. PT Pos Indonesia as one of the state-owned enterprises in Indonesia is also faced with the demand to innovate so as not to lose with the private competitors. PT Pos is one of the BUMN that provide services expedition on the community, among the many services similar services. This study aims to determine the service innovation and quality of service at the Post Office Semarang 50000. Research conducted with qualitative. The main theory to measure the quality of service is based on the opinion of A Parasuraman that measures the quality of service from indicators: tangibles, reliability, responsiveness, assurance and empathy. The result of the research shows that service innovation at PT Pos Indonesia for the improvement of service quality is good enough, but there are some deficiencies such as: the delivery of new innovation information from the officer to the customer is still less effective, so this innovation seems not optimal. In general the quality of service is good, ranging from the response officers, facilities provided, guarantees and services provided. There are still shortcomings in the delivery of information that has not been effective to the customer. This study recommends the need for accurate and detailed information about the innovations made.
PENINGKATAN KUALITAS PELAYANAN PUBLIK : KONSEP, INDIKATORINDIKATOR SERTA MODEL PENGUKURANNYA Warsono, Hardi
Jurnal Desentralisasi Vol 10 No 2 (2012): Jurnal Desentralisasi Vol.10 No.2 Tahun 2012
Publisher : Pusat Pelatihan dan Pengambangan dan Kajian Desentralisasi dan Otonomi Daerah Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (614.374 KB)

Abstract

The paradigm of public service reform direct public services quality improvement efforts on strengthening civil society, good governance, which looks at strengthening of the market mechanism and the greater community role in the formulation and implementation of public service policies. This is in line with the spirit of public service law that gives considerable space in the community's participation. Therefore, improving the quality indicators should also be reflected in the charge. Until now the government to assess the quality of public services by giving trophies to the two levels of service, ie, on a macro scale by giving Citra Bhakti Abdi Negara known by the acronym CBAN, and at the micro scale by awarding trophies Citra Pelayanan Prima (CPP). Macro associated with the assessment of the district / city governments in the provision of services to the community, while the micro is an assessment on service delivery in the unit of service providers.
PEMETAAN LEMBAGA KERJASAMA REGIONAL DI JAWA TENGAH Warsono, Hardi
JURNAL ILMU SOSIAL Volume 6, Issue 2, Year 2007
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4426.912 KB) | DOI: 10.14710/jis.6.2.2007.9-28

Abstract

The research aims to elaborate on the various froms of regionalization and the regional cooperation institutions in Central Java. The focus of this reseach, cooperation between neightboring regions (subsequently addressed as regional cooperation), is one of the numerous forms of inter-regional cooperation. Other forms include cooperation between non-neighboring regions, multilateral regional cooperation and so forth. This reseach was able to map the existence of various regionalization and regional cooperation institutions. There are eight (8) regions initiated by the province, which werw know asa Priority Territory (Based on Provincial Regulation number 21 of te year 2003, About aewa Zoning). Constructing the future model of institution, the objectives of the cooperation to be involved and be oriented towards a comprehencive program, scope of the cooperation should be wide - ranging, i,e include economic and non economic cooperation (public service). Format of the institution should be developed gradually from sectoral accepted principles and funds should be shared wqually and fairly among all participating members.
ANALISIS PENANGANAN SAMPAH BERBASIS MASYARAKAT DI DESA DOPLANG, KECAMATAN TERAS, KABUPATEN BOYOLALI Puspitasari, Lifia; Warsono, Hardi
Journal of Public Policy and Management Review Volume 9 Nomer 1 Tahun 2020
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (139.846 KB) | DOI: 10.14710/jppmr.v9i1.26200

Abstract

Abstract Doplang village is included as one of the areas in Boyolali which is identified as slums and the criteria for waste management are considered inadequate. The implementation of waste management in Doplang Village is done by involving participation of the community, but it’s still not optimal. CBSWM implementation is seen through legal, institutional, operational technical, financial, and community participation aspects. The purpose of this study is to describe and analyze the implementation of CBSWM in Doplang Village and identify the constraints on CBSWM in Doplang Village. In public management it’s necessary to manage external relations. The research method used is descriptive qualitative. The results showed that the CBSWM in Doplang Village was carried out with a persuasive approach by the KSM Kampung Asri as a waste management party in Doplang 3R TPST. Constraints experienced are include lack of operational costs, understanding of environmental cleanliness isn’t yet good, the lack of coordination between TPST 3R Doplang managers with parties from the TPA and related agencies. Suggestions that can be given are expansion of CBSWM area coverage by KSM Kampung Asri, as well as the need for technical assistance in developing CBSWM activities in Doplang Village and budgeting priorities by related agencies.
PEMBERDAYAAN MASYARAKAT MELALUI PENGEMBANGAN DESA WISATA MENARI DUSUN TANON DESA NGRAWAN KECAMATAN GETASAN KABUPATEN SEMARANG Octaviana, Rica; Warsono, Hardi
Journal of Public Policy and Management Review Volume 9 Nomer 1 Tahun 2020
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (137.644 KB) | DOI: 10.14710/jppmr.v9i1.26199

Abstract

Abstract The existence of community empowerment in the Menari Tourism Village was an initiation by the local community and there is no support from the government and even Pokdarwis was an independent formation of the community. This is not suitable with Law Number 23 of 2014 concerning Regional Government article 12 paragraph 2 which states that one of the mandatory non-basic government affairs is the implementation of community empowerment. This study aims to analyze the efforts of community empowerment conducted by Menari Village’s Pokdarwis and the factors that influence it. The method used is a qualitative method with data collection techniques, namely interviews and literature study, data validity using triangulation techniques. The results showed that the effort to empower the community was not only carried out by Pokdarwis but there were also other parties involved. The parties involved included: Ngrawan Village Government, Tourism Office, Astra Company, and Sultan Agung University. Community empowerment efforts undertaken by these parties include the development of human resources; the development of the Dancing Village through marketing and partnership relations; and management of the physical environment. Supporting factors: a massive initiator's invitation, people's enthusiasm for change, the concept of local wisdom, and a willingness to explore. Inhibiting factors: quality of human resources, lack of government support, and jealousy of other hamlets. The recommendation that can be given in this study is that the government can legalize the Menari Village’s Pokdarwis so that its tasks and functions can be maximized properly
Analisis Kualitas Pelayanan E-KTP di Kecamatan Gayamsari Kota Semarang Rahayu, Ika Puji; Warsono, Hardi; Dwimawanti, Ida Hayu
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (230.105 KB) | DOI: 10.14710/jppmr.v3i2.5140

Abstract

Quality is a condition that shows the correspondence between expected with reality either individuals or groups . Electronic ID card ( e-ID ) is a national identity card ( KTP ) is created electronically , in terms of both the physical and functional use computerized .Subdistrict Gayamsari is one of the organizers of the E - ID card organization in the city of Semarang . This study aims to find out about the quality of service in the District E - KTP Gayamsari Semarang and the factors that support and hinder the quality of e- ID card service.Based on the results of this study concluded that the overall quality of service in the District E - KTP Gayamsari has not done well . It can be seen from the five dimensions of service quality , namely : Tangibles , Reliability, Responsiveness , Assurance and Emphaty . Factors that hamper the quality of service is a factor rules, ability-skills, service facilities.Based on these conclusions , the researchers recommend to Semarang Population and Civil Registration Offices and Gayamsari District Office to improve the indicators assessed to be less successful that the quality of service in the Gayamsari District E - ID card can be well categorized.
PENGEMBANGAN E- GOVERNMENT DI DINAS PENDIDIKAN DAN KEBUDAYAAN KOTA SEMARANG PRASETYO, SIDIQ; Warsono, Hardi
Journal of Public Policy and Management Review Volume 6, Nomer 4, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (207.21 KB) | DOI: 10.14710/jppmr.v6i4.17578

Abstract

Semarang is the capital city of Central Java Province, Indonesia, consisting of various Kota District which in every agency has website in accessing information relating to main task and function of each agency. As in the Office of Education and Culture that has a website in providing information and services to the community. In a government in need of information network to improve public services in this case by utilizing Information Technology in the form of website (website). Utilization of Information Technology Communication in a government called the Electronic Government. Research aims to Know and analyze the development of e-Government (website) at the Department of Education and Culture of Semarang City, Knowing What are the obstacles encountered in the development of e-Government (website) at the Department of Education and Culture of Semarang City, Solutions to overcome the obstacles encountered in the development of e-Government (website) at the Department of Education and Culture of Semarang City. Techniques Data analysis using data reduction (data reduction), namely the selection process, concentration attention on simplification, abstraction, and transformation of rough data obtained in the field study. Data presentation (data display), namely the description of a collection of information is arranged that allows to make a conclusion And taking action. Conclusion drawing and verification. From the process of collecting data, the researcher looks for the meaning of every phenomenon obtained in the field, noting the possible explanation or explanation and configuration patterns, causality flow, and proposition. If the research is still ongoing, any specified conclusions will continue to be verified until a valid conclusion is reached. Research results The development of e-government is a development process through the stages of Preparation, Maturation, Stabilization, and Utilization in which there are supporting factors such as Government support, Resource Capacity, and Benefits provided that affect e-government development. Based on the results of observations and interviews with some informants, e-Government development in Semarang City still has some deficiencies that must be improved so that users like the community and other parties who use the official website of the Office of Education and Culture of Semarang City feel comfortable in accessing all information Has beenprovided by the official website of Semarang City.
ANALISIS KUALITAS PELAYANAN RAWAT INAP PUSKESMAS WEDUNG II KABUPATEN DEMAK Billah, Muhammad Naufal Mu’tashim; Warsono, Hardi
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (422.457 KB) | DOI: 10.14710/jppmr.v5i2.11266

Abstract

This research aims to find out and analyze the quality of inpatient care, and to determine the factors that affect inpatient care in Puskesmas Wedung II Demak. Puskesmas Wedung II Demak has just provided in the last two years still has some weaknesses. This research is a descriptive qualitative research. It means researcher collected the data through interviews, observation, and literature. The data information was taken from the Head of Puskesmas Wedung II, staff in charge for Inpatient care, nurse, patient and / or patient's family. In this study, researcher used the dimensions of transparency, responsiveness, assurance, empathy and direct evidence to see the quality of inpatient care in Puskesmas Wedung II. The results show that inpatient services quality of Puskesmas Wedung II Demak based on indicators that have been good that is information inpatient procedures, the responsiveness of the staff, the availability of medicines and medical equipment is quite good and adequate. Indicadotrs are not good that is does not provide transparent information related to the cost of inpatient care, complaint handling, and requirements that have to be met in accessing inpatient care, no guarantee drug information, not all staff are friendly to the patient, not separated inpatients space, and understaffed ceiling cavities in the emergency room. Awareness, regulation / service standards and infrastructure are the factors that affects the quality of inpatient care in Puskesmas Wedung II. Based on the results of this study, it can be concluded that in general inpatient care in Puskesmas Wedung II Demak pretty good, although there are some indicators that must be repaired. The researcher suggest to increase the budget to make a betterment in some parts that need to be fixed into a plan Level Health Center next year.
ANALISIS KUALITAS PELAYANAN AIR MINUM DI KANTOR PDAM CABANG SEMARANG TIMUR Harmoko, Fatmala Resti; Warsono, Hardi; Rengga, Aloysius
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (437.62 KB) | DOI: 10.14710/jppmr.v2i3.2988

Abstract

Current public service reforms are needed to deal with the demands of the public to public services is increasing. Society not only questioned whether or not fulfilled the need for services and public services, but has questioned the quality of public services that are recording received from the government. Changing demands for improved public services are addressed to government officials, regarding public services provided to citizens. The poor quality of public services provided to government employees into bad image in the community. The low quality of service in East Semarang PDAM indication of the number of customers who made complaints to various problems such as leaking pipes, running water and a little murky, opaque and meter the rate mismatch between the amount of water used. The purpose of this study was to determine the condition of existing service quality in East Semarang PDAM. This research is a quantitative description of the 5 inidikator ie tangible (direct evidence) reliability (reliability), responsiveness (responsiveness), access (ease) and courtessy (employee attitudes). The sample in this research that drinking water service users in East Semarang PDAM by 53 respondents. Collection of data by distributing questionnaires then the data were analyzed by using quantitative descriptive analysis using the mean (average). Research findings indicate that although the quality of service in East Semarang PDAM less well, but in general the quality of service was good, although there are the indicators that are less good as inidkator responsiveness and access.
Co-Authors Abd. Rasyid Syamsuri Abdul Hakim Pranata Putra Adang Aldhila Addeli Addeli Ade Putri Febriandini, Ade Putri Adi Nugroho Afif Fauziyani Sholiha Afrizal, Teuku AG, Munzir Agus M.Si. Al Adly Darniyus Al-Adly Darniyus Albir Lukmansyah, Alfian, Muhammad Faizal Alfina Handayani Alifya Salsabila Aloysius Rengga Alvissukri Anni ami Amalia Hani Rahmawati Amaliyah, Anita Andika Maharani, Andika Anila Primadara Anton Keliat Arif Sofyandi Asih Widi Lestari Audia Arsyad Nurwinendra Aufarul Marom Augusin Rina Herawati Ayu Atika Ayun Sriatmi Azlansyah, Sultan Syarief Bambang Pujiyono Billah, Muhammad Naufal Mu’tashim Bisri, Devitasari Nur Fadzilah Budi Puspo Priyadi Budi Puspo Priyadi Budi Puspo Priyadi Bunga Rismaya Riantika Cahya, Alfhi Fusvita Cynthia Cynthia Dari, Diah Wulan Darniyus, Al Adly Daru Bailovan, Kevin David Dwi Prasetyo Deo Budhi Anggitlistio Desti Relinda Qurniawati Devi Nur Puspitasari Devira Nabila Yumanda Dewi Bulan Azizah Dewi Erowati, Dewi Dewi Rostyaningsih Dharmawan, Eka Wira Dyah Hariani Dyah Lituhayu Dyah Lituhayu Edy Susanto EKO EDDYA SUPRIYANTO EKO EDDYA SUPRIYANTO Eko Putri Septyani Ellisa Vikalista Ellys Kusuma Wardani Elzina De Fretes Endang Larasati Endang Larasati Endang Larasati Endang Larasati Endang Larasati Setianingsih Endang Larasati Setianingsih, Endang Larasati Erni Irawati Fajar S., Soni Mukhammad Fajar S., Soni Mukhammad Faris Ridho Fastyaningsih, Aridyah Fatharini, Anjani Tri Fathir Adhitya Hidayat Fatmala Resti Harmoko Fitri Handayani Gama Maula Rahman Gede Pasek Muliadnyana Hadi, Dedi Abdul Hari Priyono Hartuti Purnaweni Hasyem, Muhammad Hayu Dwimawanti, Ida Herawati, Agustin Rina Herawati, Augusin Rina Herbasuki Nurcahyanto Herman Herta Sitorus Herta Sitorus Hesti Lestari Hidayani, Hanifatul Hilmi Arminta, Muhammad Hudaya, Maula Iannone, Aniello Ida Hayu DM Ida Hayu Dwimawanti Ika Puji Rahayu Ika Riswanti Putranti Ilham Wicaksono Indah Susilowati Indarti Dewi Jayanti Istyadi Insani Jafron Wasiq Hidayat Jeff Gracendrei, Giosia Johan Valentino Nanuru Juliandari, Rhisma Kamila, Rulla Hasna Kandung Sapto Nugroho Khakim, Imron Kiki Oktaviana Kismartini Kismartini Kowam Syaiful Kalam Krisantus Lou Musu Kristiana Lina Dewi Kunto Wibisono Kushandayani Kushandayani Kushandayani, Kushandayani Kwarta, Helmi Laode Hishar Noto Susanto Laras, Dena Larasati Setianingsih, Endang M.Si., Agus Margaretha Suryaningsih Margaretha Suryaningsih Mateus Sakundarno Adi, Mateus Sakundarno Maya Rumantir Melly Anggraeni Moch. Mustam Mochamad Mustam Mochammad Mustam Mochammad Mustam Mohammad Nurul Huda Muhammad Adnan Muhammad Adnan Muhammad Alif Muhammad Irsyad Fadoli Muhammad Mustam Muhammad Sofyan Gutama Muhammad Subhan Mujaddid Khoirunnas Murtadho Yusuf, Irfan Muryali Nadila Olivia Intan Putri Nahari Ratu Cempaka Wilis Naili Farida Najwa Hilalia, Nela Natalia Kusuma Dewi Niken Septihandini Puspaningtyas Nikmatul Afiyah Nita Haryanti Nopiyanti Nopiyanti, Nopiyanti Novanis, Ria Novia Dwi Kurniawati Novliza Eka Patrisia Nur Handayani, Aisyiah Nurhanifah, Alisa Octaviana, Rica Oktarina, Venny Rosiana Paganizza, Valeria Panji Gedhe Prabawa Phytaloka Gayatri, Nyken Ayu Pramono, Anggun Budi Praria Laharu, Rizky PRASETYO, SIDIQ Pratisto Nugroho Pratiwi, Nina Galih Priyadi, Budi Puspo Puguh Adi Nugroho Puspitasari, Lifia Putri Oktaviana, Prita Veronica Putri Prissilia Pramitha, Putri Prissilia Qurniawati, Desti Relinda Qurniawati, Desti Relinda R. Slamet Santoso Rahayu Grahadyastiti Rahayu Rahayu Rahayu Rahayu Rahayu, Hevearita G. Rahma, Arini Alfia Rahmad Aji Maulana Rahmawati, Rahmawati Reni Shinta Dewi Retna Hermana Retno Sunu Astuti Rihandoyo Rihandoyo Rina Ade Saputri Rina Kurniati Rina Martini Rizal Aditias RM Mahendradi Robby, Uchaimid Biridlo’I Roestyaningsih, Dewi S Sukmajaya setiyaningsih, dewi Sherina Hanifah, Nanda Shinta Dewi, Reni Sierfi Rahayu Sintha, Dewi Sipayung, Arfan Zulkan Slamet Santoso Soni Mukhammad Fajar S. Sri Puryono Sri Suwitri Sri Suwitri Sri Suwitri Suharto Suharto Suharto Suharto Sujarwanto Dwiatmoko Sukmajaya, S Sundarso Sundarso Susi Sulandari Sutardi Sutardi Sutiyani Yoga Iswari Sutopo Patria Jati Syifa Azmy Khoirunnisa Taufik Taufik Zaenal Abidin Teuku Afrizal Teuku Afrizal Titik Djumiarti Tri Yuniningsih Triastuti, Akyuning Triyuniningsih, Triyuniningsih Uchaimid Biridlo'i Robby Venny Rosiana Oktarina Vera Marlia Puspita Vierona Situmeang Wahsyati, Anis Wahyu Iriani Yoga Yuanitia Pratiwi Youke Faradhilla Nasution Yuliana Kristanto Yuni Kurniasih, Yuni Yuniningsih Yuniningsih Yuwono, Dhiarbima Adi Zainal Hidayat Zuliyan, Muhammad Arief