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PENGARUH KUALITAS PELAYANAN DAN LOKASI TERMINAL TERHADAP KEPUASAN PENGGUNA DI TERMINAL TIPE A MANGKANG KOTA SEMARANG Vegananda Restu Barunawati; Maesaroh Maesaroh
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56841

Mangkang Type A Terminal is one of the land transportation hubs in Semarang City that plays an important role in supporting public mobility. However, various user reviews indicate that there is still dissatisfaction with the service and condition of the terminal location. Therefore, this study aims to analyze the influence of service quality and location on user satisfaction of Mangkang Type A Terminal in Semarang City. This study uses a quantitative approach with parametric statistical methods. Data were collected by distributing questionnaires to 100 terminal user respondents using a purposive sampling technique. Data analysis was carried out through validity and reliability tests, descriptive analysis, classical assumption tests, and multiple linear regression analysis including t-test (partial), F test (simultaneous), and coefficient of determination. The results showed that service quality (X₁) has a positive and significant effect on user satisfaction (Y) with a regression coefficient of 0.570, a calculated t value of 10.957 > t-table 1.984, and a significance of 0.000 < 0.05. Location (X₂) also has a positive and significant effect with a regression coefficient of 0.248, a calculated t value of 5.502 > t table 1.984, and a significance of 0.000 < 0.05. Simultaneously, service quality and location have a significant effect on user satisfaction with a calculated F value of 137.036 > F table 3.09 and a significance of 0.000 < 0.05. The coefficient of determination (R²) value of 0.739 indicates that 73.9% of the variation in user satisfaction can be explained by these two variables. In addition, service quality is the most dominant variable in influencing user satisfaction. Based on these findings, terminal managers are advised to improve service quality, especially in the aspects of security and comfort, as well as improve accessibility and traffic management in the terminal area to increase user satisfaction.

PEMBERDAYAAN MASYARAKAT DALAM PEMANFAATAN ECENG GONDOK DI DESA KESONGO KECAMATAN TUNTANG KABUPATEN SEMARANG Vinsensia Apriliana Crisindi; R. Slamet Santoso
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56817

Rawa Pening in Semarang Regency is one of the national priority lakes based on Presidential Regulation No. 60 of 2021. The main problem faced is the massive growth of water hyacinth due to human activities around the lake, which has an impact on siltation and disrupts the economic activities of the community. The Kesongo Village Government is trying to overcome this problem through community empowerment based on local potential, one of which is by supporting the development of Bengok Craft as an MSME business that processes water hyacinth into value-added products. This study aims to analyse the community empowerment process carried out by the village government and identify the supporting and inhibiting factors. The method used is descriptive qualitative through observation, interviews, and documentation. The results show that empowerment is carried out through the stages of awareness raising, capacity building, and empowerment. Supporting factors include the availability of raw materials, production facilities and infrastructure, as well as functioning organisations and administration. Meanwhile, inhibiting factors include limited human resource quality, weak supporting institutions, and the lack of adequate village government policies. This study concludes that Bengok Craft has the potential to be a dual solution, namely controlling water hyacinth and empowering the community economically, but it still requires institutional strengthening and the formulation of village policies in order to run more optimally and sustainably.

PERAN MEDIA SOSIAL PADA PROSES AGENDA SETTING DALAM FENOMENA VIRAL-BASED POLICY (STUDI KASUS: REVISI UU PILKADA DI KOTA SEMARANG) Nuzulul Magfiroh; Hardi Warsono
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56885

This research is motivated by the phenomenon of viral-based policy, a condition in which public policy is influenced by issues that become viral on social media. The case of the Revision of the Pilkada Law in August 2024 demonstrates the significant role of social media as a public discourse arena that can influence the national policy agenda down to the local level, including in Semarang City. This research aims to analyze the role of social media in the policy agenda setting process through the perspectives of policy actors and the public in Semarang City. This research employs a descriptive qualitative method using the Multiple Streams Framework (MSF) proposed by John W. Kingdon. Data were collected through indepth interviews with informants from the Semarang City Regional House of Representatives, the Semarang City General Election Commission, local media journalists, and student activists. The data were further strengthened through digital observation and digital data extraction (data crawling) from the X platform. The findings indicate that within the problem stream, public conversations on social media increased the visibility of the Pilkada Law revision issue and shaped public attention toward the issue. However, some institutional actors at the local level perceived that the issue was not directly considered an urgent problem for the local community. Within the policy stream, two policy alternatives emerged in public discourse on social media: continuing the proposed revision by the House of Representatives or canceling the revision while adhering to the Constitutional Court’s decision. In the political stream, increasing public attention in digital spaces encouraged political responses from local actors, such as conveying public aspirations to the central government. These dynamics contributed to increasing political attention toward the Pilkada Law revision issue, which eventually led to the cancellation of the ratification of the revision at the national level. This study concludes that social media functions as a key catalyst in opening a policy window by bringing together the three streams, thereby enabling reactive shifts in the government’s agenda. Therefore, this study recommends that the government strengthen its social media listening capacity as a proactive instrument for capturing public aspirations, while balancing digital responsiveness with thorough technocratic policy analysis to maintain the quality of public policymaking.

IMPLEMENTASI KEBIJAKAN JALUR DOMISILI PADA SISTEM PENERIMAAN MURID BARU SEKOLAH MENENGAH PERTAMA DI SMPN 143 JAKARTA UTARA Rafelia Ramadhania; Sri Suwitri
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56812

The New Student Admissions System (SPMB) in North Jakarta has used a zoning system as an effort to equalize access to education, bring students' residences closer to schools and eliminate the stigma of favorite schools. The implementation of this policy is based on Minister of Education and Culture Regulation Number 1 of 2021 and changed its name based on Minister of Education and Culture Regulation Number 3 of 2025 concerning the New Student Admission System, however there are still obstacles in the policy implementation process. The aim of this research is to analyze the implementation of the SPMB policy for the State Junior High School zoning system in North Jakarta and identify supporting and inhibiting factors for the implementation of this policy using the theory of public policy implementation according to Grindle and Van Meter and Van Horn. Data collection techniques were carried out using interviews, observation and literature studies through primary and secondary data sources as well as qualitative analysis. The results of this research show that policy implementation has been implemented but has not run optimally, as indicated by the existence of some people who choose schools based on the school's academic achievement, school reputation and school facilities. The supporting factors in implementing this policy are related to the policy targets, availability of resources, communication between organizations, characteristics of implementing agents and the attitudes of policy implementers. However, economic, social, and political conditions in the community and communication between organizations related to the manipulation of Family Card data so that the distribution of public school education is uneven & the lack of learning motivation of students who graduate through the domicile path with an older age than other paths. Researchers recommend optimizing socialization to the community, continuing efforts to improve education by the local government together with schools in facilitating facilities and infrastructure, human resources, and school management.

ANALISIS DIMENSI PENGEMBANGAN WISATA CURUG SEWU KECAMATAN PATEAN KABUPATEN KENDAL Muhamad Yudha Pratama; Retna Hanani
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56851

The tourism sector plays an important role in regional development, including in Kendal Regency, where Curug Sewu serves as a leading natural tourism icon with significant potential, characterized by its multi-tiered waterfall and scenic natural landscape. However, its development has not been fully optimized due to limitations in facilities, accessibility, digital promotion, and management. This study aims to analyze the development of Curug Sewu based on the 4A dimensions (attraction, accessibility, amenities, and ancillary) and to identify the internal and external factors influencing its development. The research employs a descriptive qualitative approach through observation, interviews, and documentation. The findings indicate that the main attraction lies in its natural beauty, yet improvements are needed in accessibility, facility quality, and promotional strategies. Internal factors include tourism potential, human resources, infrastructure, management, and budget constraints, while external factors involve government policies, community participation, technological development, and stakeholder roles. Strengthening destination management, improving facilities, and optimizing digital promotion are necessary to achieve sustainable and competitive tourism development at Curug Sewu.

PARTISIPASI MASYARAKAT DALAM PENGEMBANGAN KAWASAN TRANSMIGRASI REMPANG ECO-CITY Fince Aulia; Retna Hanani
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56896

This research is motivated by the development of the Rempang Eco-City Transmigration Area as part of the National Strategic Project (PSN). The program has generated social dynamics related to transmigrant community participation in development and relocation processes. The area development aims to increase economic growth and investment. However, community involvement is essential to ensure policy legitimacy and sustainability. This study aims to analyze community participation in the development of the transmigration area and to identify the supporting and inhibiting factors. The research employs a descriptive qualitative method. Data were collected through in-depth interviews, observation, documentation, and literature review. The informants consist of BP Batam, the Rempang Eco-City Transmigration Area Development Working Unit, community leaders, local transmigrant fishermen, transmigrant residents, and academics. Data were analyzed through data reduction, data display, and verification using triangulation techniques. The results show that community participation remains dominant at the levels of information and consultation. Participation at the stages of deciding together, acting together, and supporting community is not yet optimal. Supporting factors include community willingness, capacity, and opportunity to participate. Inhibiting factors include stakeholder dominance, limited educational background, differences in age and gender, and livelihoods affected by relocation. This study concludes that more inclusive and collaborative participation mechanisms are needed. Transmigrant communities should become subjects of development rather than merely objects of policy.

IMPLEMENTASI KEBIJAKAN PENINGKATAN KUALITAS PERMUKIMAN MELALUI KONSOLIDASI TANAH VERTIKAL DI TANAH TINGGI JAKARTA PUSAT Chairunnisa Rahimah Yusa; Hardi Warsono
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56842

Urban slum settlements represent a structural challenge that demands innovative policy approaches. This study examines the implementation of settlement quality improvement policy through the Vertical Land Consolidation (VLC) program "Rumah Cinta Damai" in Tanah Tinggi Village, Central Jakarta is a pilot project transforming densely populated slum areas into decent vertical housing with legal ownership certainty for affected residents. This research employs a qualitative descriptive approach through in-depth interviews, field observation, and documentation. Implementation analysis is grounded in Ministerial Regulation of the Minister of Agrarian Affairs and Spatial Planning / Head of the National Land Agency Number 12 of 2019 on Land Consolidation, while driving and inhibiting factors are analyzed using Van Meter and Van Horn's theoretical framework (1975). The findings indicate that the VLC program successfully improved housing quality through a series of stages, including intensive community preparation, community-based institutional formation, housing unit distribution based on the Proportional Percentage Value (PPV) system, and multi-stakeholder collaboration among government, private sector, and community actors. Driving factors include clear policy standards and objectives, adequate resource availability, solid interagency coordination, and persuasive approaches by field implementers. Inhibiting factors identified include policy communication that has yet to bridge the knowledge gap among residents, overlapping programs, dependency on Corporate Social Responsibility (CSR) funding, and the absence of specific Technical Guidelines for VLC implementation. This research recommends the formulation of comprehensive technical regulations, strengthening of sustainable financing schemes, and the development of a structured post-construction monitoring and evaluation system.

PEMBERDAYAAN MASYARAKAT DALAM PEMANFAATAN ECENG GONDOK DI DESA KESONGO KECAMATAN TUNTANG KABUPATEN SEMARANG Vinsensia Apriliana Crisindi; R. Slamet Santoso
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56827

Rawa Pening in Semarang Regency is one of the national priority lakes based on Presidential Regulation No. 60 of 2021. The main problem faced is the massive growth of water hyacinth due to human activities around the lake, which has an impact on siltation and disrupts the economic activities of the community. The Kesongo Village Government is trying to overcome this problem through community empowerment based on local potential, one of which is by supporting the development of Bengok Craft as an MSME business that processes water hyacinth into value-added products. This study aims to analyse the community empowerment process carried out by the village government and identify the supporting and inhibiting factors. The method used is descriptive qualitative through observation, interviews, and documentation. The results show that empowerment is carried out through the stages of awareness raising, capacity building, and empowerment. Supporting factors include the availability of raw materials, production facilities and infrastructure, as well as functioning organisations and administration. Meanwhile, inhibiting factors include limited human resource quality, weak supporting institutions, and the lack of adequate village government policies. This study concludes that Bengok Craft has the potential to be a dual solution, namely controlling water hyacinth and empowering the community economically, but it still requires institutional strengthening and the formulation of village policies in order to run more optimally and sustainably.

PERAN MEDIA SOSIAL PADA PROSES AGENDA SETTING DALAM FENOMENA VIRAL-BASED POLICY (STUDI KASUS: REVISI UU PILKADA DI KOTA SEMARANG) Nuzulul Magfiroh; Hardi Warsono
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56888

This research is motivated by the phenomenon of viral-based policy, a condition in which public policy is influenced by issues that become viral on social media. The case of the Revision of the Pilkada Law in August 2024 demonstrates the significant role of social media as a public discourse arena that can influence the national policy agenda down to the local level, including in Semarang City. This research aims to analyze the role of social media in the policy agenda setting process through the perspectives of policy actors and the public in Semarang City. This research employs a descriptive qualitative method using the Multiple Streams Framework (MSF) proposed by John W. Kingdon. Data were collected through indepth interviews with informants from the Semarang City Regional House of Representatives, the Semarang City General Election Commission, local media journalists, and student activists. The data were further strengthened through digital observation and digital data extraction (data crawling) from the X platform. The findings indicate that within the problem stream, public conversations on social media increased the visibility of the Pilkada Law revision issue and shaped public attention toward the issue. However, some institutional actors at the local level perceived that the issue was not directly considered an urgent problem for the local community. Within the policy stream, two policy alternatives emerged in public discourse on social media: continuing the proposed revision by the House of Representatives or canceling the revision while adhering to the Constitutional Court’s decision. In the political stream, increasing public attention in digital spaces encouraged political responses from local actors, such as conveying public aspirations to the central government. These dynamics contributed to increasing political attention toward the Pilkada Law revision issue, which eventually led to the cancellation of the ratification of the revision at the national level. This study concludes that social media functions as a key catalyst in opening a policy window by bringing together the three streams, thereby enabling reactive shifts in the government’s agenda. Therefore, this study recommends that the government strengthen its social media listening capacity as a proactive instrument for capturing public aspirations, while balancing digital responsiveness with thorough technocratic policy analysis to maintain the quality of public policymaking.

IMPLEMENTASI KEBIJAKAN JALUR DOMISILI PADA SISTEM PENERIMAAN MURID BARU SEKOLAH MENENGAH PERTAMA DI SMPN 143 JAKARTA UTARA Rafelia Ramadhania; Sri Suwitri
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56813

The New Student Admissions System (SPMB) in North Jakarta has used a zoning system as an effort to equalize access to education, bring students' residences closer to schools and eliminate the stigma of favorite schools. The implementation of this policy is based on Minister of Education and Culture Regulation Number 1 of 2021 and changed its name based on Minister of Education and Culture Regulation Number 3 of 2025 concerning the New Student Admission System, however there are still obstacles in the policy implementation process. The aim of this research is to analyze the implementation of the SPMB policy for the State Junior High School zoning system in North Jakarta and identify supporting and inhibiting factors for the implementation of this policy using the theory of public policy implementation according to Grindle and Van Meter and Van Horn. Data collection techniques were carried out using interviews, observation and literature studies through primary and secondary data sources as well as qualitative analysis. The results of this research show that policy implementation has been implemented but has not run optimally, as indicated by the existence of some people who choose schools based on the school's academic achievement, school reputation and school facilities. The supporting factors in implementing this policy are related to the policy targets, availability of resources, communication between organizations, characteristics of implementing agents and the attitudes of policy implementers. However, economic, social, and political conditions in the community and communication between organizations related to the manipulation of Family Card data so that the distribution of public school education is uneven & the lack of learning motivation of students who graduate through the domicile path with an older age than other paths. Researchers recommend optimizing socialization to the community, continuing efforts to improve education by the local government together with schools in facilitating facilities and infrastructure, human resources, and school management.

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Jawa tengah

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Home Page

OAI Link

Editorial Team

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Reviewer

Google Scholar

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Journal Mail Official -

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Location Kota semarang, Jawa tengah INDONESIA

Abstract

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Contact Name
-

Contact Email
-

Phone
-

Journal Mail Official
-

Editorial Address
-

Location
Kota semarang,

Jawa tengah

INDONESIA