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Journal of Public Policy and Management Review
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
Arjuna Subject : -
Articles 1,836 Documents
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ANALISIS IMPLEMENTASI KEBIJAKAN PERCEPATAN PENURUNAN STUNTING DI KELURAHAN TANJUNG MAS, KECAMATAN SEMARANG UTARA, KOTA SEMARANG Nadia Nurmala Mukti; Maesaroh Maesaroh
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56891

Abstract

This study is motivated by the stunting rate in Semarang City that remains far below the national target, particularly in Tanjung Mas Sub-district, which frequently falls into the red zone (>200 cases) each year. This study aims to analyze the conformity of stunting reduction policy implementation based on Semarang Mayor Regulation Number 45 of 2023, as well as to identify its supporting and inhibiting factors. The method employed is descriptive qualitative, with data collected through in-depth interviews with cadres, midwives, and sub-district officials, direct observation of posyandu activities and stunting programs in the field, and documentation of relevant policy documents and activity reports. The results indicate that of the five policy pillars, the fourth pillar concerning household and community food and nutrition security has not been optimally implemented due to public misconceptions about stunting. Of the six strategies, only the first strategy related to iron-folic acid tablet consumption among pregnant women has been properly implemented, while the remaining five strategies are still hindered by low participation, limited understanding, and infrastructure constraints. Supporting factors include the communication aspect, characterized by effective socialization and routine coordination, and the bureaucratic structure aspect, marked by clear regulations and orderly division of tasks. Inhibiting factors stem from the resource aspect, namely unequal posyandu facilities across areas due to dependence on unevenly distributed CSR funding, and the implementor attitude aspect, reflected in the declining commitment of some cadres due to limited regeneration and slow responsiveness to sanitation infrastructure assistance requests. It is concluded that policy implementation has not been fully optimal on the beneficiary side. It is recommended that the sub-district government strengthen community-based education, equalize resource distribution, accelerate cadre regeneration, and improve responsiveness to sanitation infrastructure assistance requests.
KOORDINASI ANTAR ORGANISASI PERANGKAT DAERAH DALAM MENANGANI PASCA BENCANA TANAH LONGSOR KOTA SEMARANG Fadhly Firman Syafrudin; Dyah Lituhayu
Journal of Management and Public Policy Vol 15, No 3: Juli 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i3.57480

Abstract

The high frequency of landslide disasters occurring in the upper area of Semarang City requires coordinated and integrated post-disaster management. This study aims to analyze the coordination between the Regional Disaster Management Agency (BPBD) of Semarang City and other local government agencies (OPD), as well as to identify the inhibiting factors in the coordination process. This study focuses on inter-agency coordination in post-landslide disaster management within the governmental scope, while previous studies have primarily focused on government collaboration, disaster mitigation, and emergency disaster response. This research employed a descriptive qualitative method with data collection techniques including interviews, observations, literature studies, and documentation. The results show that post-landslide disaster management has been carried out by utilizing information technology, such as WhatsApp Groups and the Lapor Semar platform, to accelerate information exchange. The existence of the Disaster Risk Reduction Forum (FPRB) also serves as an important forum for uniting efforts between volunteers and government agencies. Several coordination barriers were identified, including lengthy bureaucratic procedures in distributing unexpected expenditure funds (BTT), situational coordination patterns, and the absence of routine coordination schedules. The novelty of this study lies in its focus on post-landslide disaster coordination among local government agencies in Semarang City, emphasizing vertical and horizontal coordination patterns within the context of post-disaster rehabilitation and reconstruction. This study concludes that coordination requires stronger functional integration, bureaucratic simplification, disaster training and simulations, and the establishment of routine coordination schedules to improve the effectiveness of post-disaster management.
IMPLEMENTASI KEBIJAKAN PELAYANAN SOSIAL LANSIA DI PANTI PELAYANAN SOSIAL LANJUT USIA (PPSLU) KECAMATAN CEPIRING KABUPATEN KENDAL Aisyah Khoirunnisa; Augustin Rina Herawati
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.57018

Abstract

This study aims to analyze the implementation of social service policies for the elderly at the Social Service Center for the Elderly (PPSLU) in Cepiring District, Kendal Regency, and identify the driving and inhibiting factors. The aging population phenomenon demands effective services for vulnerable elderly people, particularly in Kendal Regency, where the achievement of Minimum Service Standards (SPM) for health remains below 80%. This study employed a descriptive qualitative method, with data collection techniques including in-depth interviews, observation, and documentation studies. The analysis was conducted using George C. Edward III's theory, which encompasses the dimensions of communication, resources, disposition, and bureaucratic structure. The results indicate that the procedural implementation of social services has been carried out in accordance with SOPs and SPMs. The main driving factors are effective communication and the disposition of highly committed staff. However, the policy's success is hampered by resource limitations, particularly a minimal budget, which has resulted in damaged infrastructure and a shortage of medical personnel. Furthermore, the bureaucratic structure, with its rigid hierarchical coordination flow and building layout constraints, presents physical barriers to service delivery.
PENGARUH KUALITAS SISTEM DAN KUALITAS INFORMASI TERHADAP KEPUASAN PENGGUNA APLIKASI PELAYANAN ADMINISTRASI KEPENDUDUKAN “PAK DALMAN” DI KABUPATEN KENDAL Aris Sugiantoro; Amni Zarkasyi Rahman
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.57082

Abstract

Digital transformation in public services encourages local governments to introduce technology-based service innovations to improve the quality of service to the public. The Kendal Regency Government developed the "Pak Dalman" population administration service application to facilitate the public in processing population documents online. However, in its implementation, various complaints were still found from users regarding the quality of the system and the quality of the information available in the application. This condition can affect the level of public satisfaction as service users. This study aims to analyze the effect of system quality (X1) and information quality (X2) on user satisfaction (Y) of the Pak Dalman application in Kendal Regency. This research method uses a quantitative approach with an explanatory research type. The research sample was determined by the Slovin formula of 100 users, using purposive sampling techniques and a Likert scale for data collection. Data were collected by distributing questionnaires to respondents and analyzed using descriptive statistical analysis and multiple linear regression analysis. Hypothesis testing used a partial t-test, a simultaneous F-test, and a coefficient of determination analysis. The results showed that system quality and information quality had a positive and significant effect on user satisfaction, both partially and simultaneously. System quality and information quality significantly influence user satisfaction with the Pak Dalman application by 83.4% based on the coefficient of determination test. These results indicate that the better the quality of the system and information provided, the higher the level of user satisfaction. Based on the research findings, it is recommended to improve the reliability of the system quality and to supplement and clarify the information available in the Pak Dalman application to optimize population administration services and increase public satisfaction.
ANALISIS STANDAR PELAYANAN MINIMAL (SPM) BADAN LAYANAN UMUM UNIT PELAKSANA TEKNIS DAERAH (BLUUPTD) TRANSPORTASI BRT DI KOTA SEMARANG Veronika Gisca Ananda Aura; Nina Widowati
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.55792

Abstract

This study aims to analyze the implementation of Minimum Service Standards (SPM) at the Public Service Agency of the Regional Technical Implementation Unit (BLUUPTD) of Bus Rapid Transit (BRT) Transportation in Semarang City and identify factors that support and hinder its implementation. This study uses a quantitative approach with descriptive statistical analysis methods and Importance Performance Analysis (IPA) to evaluate six dimensions of SPM, namely security, safety, comfort, affordability, equality, and regularity. The sampling method used is accidental sampling, the sample calculation method uses the Slovin formula so that this study uses 100 respondents. Data were obtained through distributing questionnaires to Trans Semarang BRT service users and supported by secondary data. The results of the study indicate that although some SPM indicators have been implemented quite well, there is still a gap between service performance and user expectations, especially in aspects of service regularity, schedule accuracy, route network integration, and information availability. Factors that influence the implementation of SPM include human resources, organizational strategy, service systems, and user behavior. Therefore, continuous evaluation and improvement of services are needed to improve the quality and reliability of public transportation in Semarang City.
INOVASI PROGRAM PARIKESIT (PARIWISATA KESEHATAN PUSKESMAS MIROTO) DALAM MENINGKATKAN JUMLAH KUNJUNGAN ANAK PG-TK DI UPTD PUSKESMAS MIROTO KOTA SEMARANG Fariska Karima mufaiqoh; Amni Zarkasyi Rahman
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56993

Abstract

The low utilization of dental health services despite the high prevalence of oral health problems indicates a substantial gap between healthcare needs and service use. In the working area of UPTD Puskesmas Miroto, this gap is evident in the large number of potential targets among playgroup and kindergarten (PG–TK) children, which is not reflected in the relatively low number of dental clinic visits. In response to this issue, the PARIKESIT Program (Health Tourism Program of Miroto Community Health Center) was introduced as an innovation based on the Decree of the Head of the Semarang City Health Office No. 440/0183/A concerning the establishment of innovation programs at UPTD Puskesmas Miroto to optimize schoolchildren’s health efforts. This study aims to analyze the effectiveness of the PARIKESIT Program (Health Tourism Program of Miroto Community Health Center), as well as to identify the driving and inhibiting factors affecting the program’s effectiveness in increasing the number of playgroup kindergarten (PG-TK) children's visits to the dental clinic at the Miroto Community Health Center. This study employs a descriptive qualitative approach, with data collected through interviews, observations, and documentation. Informants were selected using purposive sampling, while data quality was ensured through source triangulation. The results indicate that the effectiveness of the PARIKESIT Program innovation in increasing the number of PG TK children's visits at the Miroto Community Health Center is categorized as less effective. Although there has been a consistent annual increase in visits from PG-TK children and a growing number of young patients who continued treatment after their first visit to the dental clinic following the program’s implementation, several aspects remain suboptimal. In practice, the integration aspect has not been implemented effectively, and the frequency of program implementation remains very limited. Other inhibiting factors include limited human resources and the absence of a dedicated budget allocation for the program.
IMPLEMENTASI KEBIJAKAN SUBSIDI KENDARAAN LISTRIK MENURUT PERATURAN GUBERNUR DKI JAKARTA NOMOR 38 TAHUN 2023 DI KOTA JAKARTA Sarah Bifitri Andrayani; Ari Subowo
Journal of Management and Public Policy Vol 15, No 1: Januari 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i1.55300

Abstract

This study examines the implementation of the electric vehicle subsidy policy regulated under Article 1 of Jakarta Governor Regulation Number 38 of 2023, which provides tax exemptions for Battery Electric Vehicles (BEVs). Using a descriptive qualitative approach, this research analyzes how the policy is carried out and identifies the factors that hinder its effectiveness. The findings reveal that although the policy has been implemented according to regulations, its impact on improving air quality and increasing EV adoption remains limited. Key challenges include uneven communication, insufficient resources, suboptimal implementer commitment, and complex bureaucratic structures. The subsidy also tends to benefit higher-income groups, raising concerns about policy equity. Strengthening coordination, enhancing public outreach, and improving governance practices are necessary to optimize policy implementation.
EVALUASI PROGRAM PENGEMBANGAN WISATA KAMPUNG PELANGI DI KOTA SEMARANG Anugerah Abdi Widyastuti; Hardi Warsono
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56941

Abstract

This research is motivated by the transformation of Wonosari Village into Kampung Pelangi, a thematic tourism destination in Semarang City, aimed at improving environmental quality while enhancing community welfare. Although initially successful in attracting public attention and increasing tourist visits, the sustainability of the program faces various challenges. This study aims to evaluate the Kampung Pelangi tourism development program using the program evaluation model according to D. L. Stufflebeam (2013) and analyze the driving and inhibiting factors. The research method used is descriptive qualitative with data collection techniques through in-depth interviews, observation, and documentation. The results show that conceptually, tourism development is relevant to the characteristics and potential of the region. However, its development has been optimal in terms of context, process, and product, but still less than optimal in terms of input. The factors contributing to driving are community participation, government support, and organizational structure. Meanwhile, the factors contributing to inhibiting are human resources and communication. Therefore, institutional strengthening, increased innovation, and a more integrated sustainability strategy are needed.
ANALYSIS OF SERVICE QUALITY AT CEMPAKA PUTIH COMMUNITY HEALTH CENTER, CENTRAL JAKARTA Julieta Maharani Dwiputri Marpaung; Retna Hanani
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.57048

Abstract

Health services are an important form of public service in improving the welfare of the community. Community health centers (Puskesmas) as primary health facilities are expected to be able to provide quality services to the community. This study aims to analyze the quality of services at the Cempaka Putih Community Health Center, Central Jakarta, based on the perceptions of the community. This study uses a quantitative approach with a survey method by distributing questionnaires to 88 respondents who are users of Puskesmas services. Service quality is measured using the five dimensions of SERVQUAL, namely tangibles, reliability, responsiveness, assurance, and empathy with the SERVPERF approach. The results show that the dimensions of assurance and empathy have a positive and significant effect on service quality. Meanwhile, the dimensions of tangibles, reliability, and responsiveness did not show a significant effect. This indicates that the competence of health workers, a sense of security, and the attention of staff are important factors in improving service quality at the Puskesmas.
ANALISIS COLLABORATIVE GOVERNANCE DALAM PENGEMBANGAN DESA WISATA DI DESA RAHTAWU KECAMATAN GEBOG KABUPATEN KUDUS Amelia Dwi Anggraini; Satria Aji Imawan
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56905

Abstract

This study explain the implementation of collaborative governance in the development of Rahtawu Tourism Village using the collaborative dynamics framework of Emerson and Balogh and the collaboration success factors proposed by Mattessich and Monsey. The findings indicate that collaborative governance in Rahtawu Village has not been optimally implemented. In the collaborative dynamics aspect, shared principles, shared motivation, and joint capacity for action remain constrained by differences in actors’ perspectives and limited human resource capacity. Nevertheless, transparency and face-to-face dialogue facilitated through BUMDes, village deliberation forums, and village development planning meetings have gradually fostered shared goals oriented toward community welfare and village self-reliance. Collaborative actions are reflected in MSME assistance programs, tourism village socialization, comparative studies, and cultural events. The impacts of collaboration are evident in improved village economic performance, institutional strengthening, and the development of local-based business units. From Mattessich and Monsey’s perspective, environmental support, shared goals, communication, organizational structure, membership, and resources generally support collaboration, although human resource limitations remain a key challenge.

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