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<![CDATA[PENGARUH SIKAP, PERSEPSI NILAI DAN PERSEPSI PELUANG KEBERHASILAN KOMPLAIN TERHADAP NIAT PENYAMPAIAN KOMPLAIN KONSUMEN DI HYPERMARKET SURABAYA ]]>
<![CDATA[Anggraini, Imelda Citra]]>
<![CDATA[ Kajian Ilmiah Mahasiswa Manajemen Vol 2, No 4 (2013) ]]>
Publisher : <![CDATA[Kajian Ilmiah Mahasiswa Manajemen ]]>
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<![CDATA[This study analyzes the factors that influence the intention of this study konsumen.Object grievance is consumen who have made complaints in Surabaya Hypermarket. Research problem refers to the phenomenon of the rise of hypermarkets in Surabaya and the development of existing technology. Therefore this research problem is the following: what influences consumers to submit complaints. The research objective was formulated to seek answers to the flow that affect consumer complaint intentions. Modeling is formulated in this paper aims to provide a critical understanding of the concept and measurement consumen.research complaints include perceptions of values, attitudes and perceptions towards complaints opportunities and success complaints as antecedents have significant consequences on customer complaints. In addition to a theoretical modeling, this study has formulated eleven hypotheses. Purposive method was chosen to obtain the required data in this study. The study used 147 respondents and all respondents are consumers Hypermarket in Surabaya. This research use Structural data analysis computer program Equation Model with Lisrel 8.80. Results of this study indicate that consumer alienation, experience and control consumer complaints have no effect on the perception of values, attitudes and perceptions of opportunities to complaints complaints success. But the perception of values, attitudes and perceptions towards complaints complaints affect the success chances of intention to complain.]]>
<![CDATA[PENGARUH STORE IMAGE, STORE ATMOSPHERICS, DAN STORE THEATRICS TERHADAP PURCHASE INTENTION PADA THE BODY SHOP GALAXY MALL SURABAYA ]]>
<![CDATA[Wijaya, Christian Hadi]]>
<![CDATA[ Kajian Ilmiah Mahasiswa Manajemen Vol 2, No 4 (2013) ]]>
Publisher : <![CDATA[Kajian Ilmiah Mahasiswa Manajemen ]]>
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<![CDATA[We already know that retail development in Indonesia is very rapid. With a burgeoning retail development, making retail business owners must be able to anticipate the competition.Research conducted aimed to determine the effect of store image, store atmospherics and store theatrics on purchase intention at The Body Shop Galaxy Mall Surabaya. This study uses multiple linear regression method. Sampling technique in this study using purposive sampling. This study used a sample of 100 respondents. Characteristics of the sample to know and understand've been on The Body Shop Galaxy Mall Surabaya.The results showed that store image positive effect on purchase intention. Store atmospherics positive effect on purchase intention. Store Theatrics positive effect on purchase intention.]]>
<![CDATA[Analisis dan Desain Sistem Informasi Manufaktur di PT. XYZ ]]>
<![CDATA[Halim, Denny Iswanto]]>
<![CDATA[ Kajian Ilmiah Mahasiswa Manajemen 2015 ]]>
Publisher : <![CDATA[Kajian Ilmiah Mahasiswa Manajemen ]]>
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<![CDATA[The dynamic condition of businesses environment and the rapid growth of computer technology and information encourage the industry to make changes and increase their productivity to survive. Manufactur Information System is a part of Management Information System which is a company activity support which can give company competitive advantage to make quick response, as a decision support tools and make lean production. This qualitative research using case study approach to explore and identify Manufactur Information System in PT. XYZ. Data gathering is held by filling-in questionaire and interviewing 5 key person (informers) that are intensively involved in production operational and company information system, and a fieldwork to get the daily operation detail. The data was analyzed with describe process flow, document flow, data flow and entity relationship from company process manufactur. The result of questionnaire, interviews and field work interpretation shows that manufactur information system process is very complex, so need to describe the wholly process to facilitate in process development system.]]>
<![CDATA[Pengaruh Persepsi Risiko, Manfaat, Dan Kemudahan Penggunaan Terhadap Minat Belanja Online Melalui Kepercayaan Dan Sikap Pada Konsumen Zalora Di Surabaya ]]>
<![CDATA[Karnadjaja, Claudia Cindy]]>;
<![CDATA[Tulipa, Diyah]]>;
<![CDATA[Lukito, Robertus Sigit Haribowo]]>
<![CDATA[ Kajian Ilmiah Mahasiswa Manajemen Vol 6, No 2 (2017) ]]>
Publisher : <![CDATA[Kajian Ilmiah Mahasiswa Manajemen ]]>
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<![CDATA[The purpose of this research is to study the influence from perceived risk, perceived usefulness, and perceived ease of use toward trust and attitude, and the impact of trust and attitude toward online shopping intention. The sample in this research was taken to 150 respondents who have purchased online and know e-commerce Zalora. The data were collected using questionnaire method and the analysis technique in this research use structural equation model (SEM). The result of this research shows that perceived ease of use has positive impact toward perceived usefulness and both of them have positive impact toward attitude. The other result of this research shows that perceived risk has negative effect toward trust and attitude. The result also shows that trust and attitude have positive impact toward online shopping intention.]]>
<![CDATA[Pengaruh service quality dan Organizational Citizenship Behavior (OCB) terhadap customer loyalty melalui customer satisfaction dan trust pada PT. Perkebunan Nusantara X (Persero) Surabaya ]]>
<![CDATA[Puspasari, Kurnia]]>
<![CDATA[ Kajian Ilmiah Mahasiswa Manajemen 2015 ]]>
Publisher : <![CDATA[Kajian Ilmiah Mahasiswa Manajemen ]]>
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<![CDATA[Tujuan dalam penelitian ini adalah untuk menguji dan menganalisis pengaruh: (1) variabel Service Quality terhadap Customer Satisfaction; (2) variabel Service Quality terhadap Trust; (3) variabel Service Quality terhadap Customer Loyalty; (4) variabel Organizational Citizenship Behavior terhadap Trust; (5) variabel Organizational Citizenship Behavior terhadap Customer Loyalty; (6) variabel Customer Satisfaction terhadap Customer Loyalty; (7) variabel Trust terhadap Customer Loyalty pada pelanggan di PT. Perkebunan Nusantara X (Persero). Jenis penelitian dalam penelitian ini adalah eksplanatori dengan pendekatan kuantitatif. Populasi dalam penelitian ini adalah pelanggan pembeli gula dan tetes PT. Perkebunan Nusantara X (Persero) yang memenuhi kriteria pernah melakukan pembelian gula/tetes di PT. Perkebunan Nusantara X (Persero) lebih dari 1 (satu) kali selama 1 (satu) tahun terakhir di Surabaya sebanyak 145 orang. Sampel diambil dengan menggunakan teknik Judgemental Sampling. Teknik analisis data yang digunakan adalah SEM (Structural Equation Modelling) dengan menggunakan program AMOS (Analysis of Moment Structures). Hasil penelitian yang diperoleh dalam penelitian ini adalah : Variabel service quality memiliki pengaruh yang signifikan terhadap customer satisfaction, service quality memiliki pengaruh yang signifikan terhadap trust, service quality memiliki pengaruh yang signifikan terhadap customer loyalty, organizational citizenship behavior memiliki pengaruh yang signifikan terhadap trust, organziational citizenship behavior memiliki pengaruh yang signifikan terhadap customer loyalty, customer satisfaction memiliki pengaruh yang signifikan terhadap customer loyalty, dan trust memiliki pengaruh yang signifikan terhadap customer loyalty di PT. Perkebunan Nusantara X (Persero)]]>
<![CDATA[Perbandingan Pengaruh Motivasi Belanja Terhadap Customer Satisfaction Melalui Utilitarian Value Di Hypermarket Dan Pasar Tradisional Kota Surabaya ]]>
<![CDATA[Ardelita, Fanny]]>;
<![CDATA[Ardhanari, Margaretha]]>;
<![CDATA[Supriharyanti, Elisabeth]]>
<![CDATA[ Kajian Ilmiah Mahasiswa Manajemen Vol 6, No 1 (2017) ]]>
Publisher : <![CDATA[Kajian Ilmiah Mahasiswa Manajemen ]]>
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<![CDATA[This study aims to determine and analyze the comparison influence of spending motivation on customer satisfaction through utilitarian value in Hypermarket and Traditional Market of Surabaya City. This research is a type of quantitative research that uses the analysis of numbers and calculations using statistical methods. Sampling technique in this study using non probability sampling, the sample used as much as 100 respondents with 2 times the filling is adjusted with 2 objects as a comparison. Data were collected through questionnaires and then processed by multiple linear regression analysis using IBM SPSS Statistics 23 application. The results of this study indicate that Monetary Saving has no positive effect on Utilitarian Value in Hypermarket of Surabaya City, Monetary Saving has positive effect on Utilitarian Value in Surabaya Traditional Market, Convenience has positive effect on Utilitarian Value in Hypermarket Surabaya, Convenience has no positive effect on Utilitarian Value in Traditional Market of Surabaya City, Utilitarian Value has positive influence on Customer Satisfaction in Hypermarket and Traditional Market of Surabaya City, there is difference of Satisfaction to Consumer in Hypermarket and Traditional Market of Surabaya City.]]>
<![CDATA[Studi perbandingan metode CAPM dan APT pada perusahaan sektor manufaktur yang terdaftar di Bursa Efek Indonesia periode 2008 – 2013 ]]>
<![CDATA[Juwana, Caresa]]>
<![CDATA[ Kajian Ilmiah Mahasiswa Manajemen 2015 ]]>
Publisher : <![CDATA[Kajian Ilmiah Mahasiswa Manajemen ]]>
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<![CDATA[The financial sector and the capital market plays an important role in the economic growth of a country. Indonesian capital market investors expect high returns due to economic growth in developing countries more rapidly than developed countries. Economic developmentwill give positive influence on the development of capital market. With the performance of the capital market that getting better, the need for security analysis will also increase. Parameters used by investors who use fundamental techniques in making investment decisions is the consideration of the expected return. Expected return calculations used to measure whether the expected returns of the securities are in accordance with the expectations of investors. Therefore, we need an accurate method to calculate the expected return of securities so that investors can determine the investment return that corresponds to the desired expectations. CAPM and APT are 2 methods are widely used in the calculation of expected return. In this study macroeconomic factors used in the calculation of the APT is JCI, USD exchange rate, inflation (monthly), and the risk free rate. This study compared the accuracy of both methods in calculating the expected return of manufacturing sector companies in the Stock Exchange in the period 2008 - 2014 The method used to perform Comparing of the two methods is the mean difference test, Davidson and Mckinnon, and posterior odds ratio. The results of this study stated that APT is a more accurate method in the calculation of expected return than CAPM. Of the mean difference test, Davidson and Mckinnon, and posterior odds ratios were conducted in this study produced that APT is a more accurate method than the CAPM in the calculation of expected return. It can be concluded that the APT is more accurate than the CAPM in a study conducted at the Indonesian Stock Exchange manufacturing sector in the period of 2008-2014.]]>
<![CDATA[Pengaruh Perceived Value Dan E-Service Quality Terhadap Customer Behavioral Intention Melalui Customer Satisfaction Pada Pengguna Gojek Di Surabaya ]]>
<![CDATA[Indrata, Stella Lucia]]>;
<![CDATA[Susanti, Christina Esti]]>;
<![CDATA[Kristanti, Maria Mia]]>
<![CDATA[ Kajian Ilmiah Mahasiswa Manajemen Vol 6, No 2 (2017) ]]>
Publisher : <![CDATA[Kajian Ilmiah Mahasiswa Manajemen ]]>
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<![CDATA[Pada era modern ini, beberapa perusahaan mengadopsi E-Service Quality karena saat ini pelanggan lebih memilih layanan yang cepat diakses dimanapun dan kapanpun berada sehingga hal tersebut menambah fungsi utama dari sebuah produk. Oleh karena itu perusahaan harus dapat memenuhi kebutuhan pelanggan untuk memberikan kepuasan pelanggan terhadap suatu perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh antara Perceived Value dan E-Service Quality terhadap Customer Behavioral Intention melalui Customer Satisfaction pada pelanggan Pengguna di Surabaya. Penelitian ini menggunakan penelitian kausal. Teknik pengambilan sampel menggunakan sampel random sampling dengan cara purposive sampling. Sampel yang digunakan sebesar 150 responden pengguna Gojek di Surabaya. Alat pengumpulan data yang digunakan adalah kuesioner. Teknik analisis data yang digunakan adalah Structural Equation Model dengan menggunakan program LISREL. Hasil penelitian ini menyatakan bahwa Perceived Value berpengaruh secara signifikan terhadap Customer Satisfaction, E-Service Quality berpengaruh secara signifikan terhadap Customer Satisfaction, Customer Satisfaction berpengaruh secara signifikan terhadap Customer Behavioral Intention, Perceived Value tidak berpengaruh secara signifikan terhadap Customer Behavior Intention, dan E-Service Quality berpangaruh secara signifikan terhadap Customer Behavioral Intentions]]>
<![CDATA[Peran manajemen sumber daya manusia stratejik terhadap kinerja perusahaan (Studi kasus pada perusahaan jasa PT. X di Sidoarjo) ]]>
<![CDATA[Setiawan, Berlia]]>
<![CDATA[ Kajian Ilmiah Mahasiswa Manajemen 2015 ]]>
Publisher : <![CDATA[Kajian Ilmiah Mahasiswa Manajemen ]]>
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<![CDATA[The basic concept of strategic human resource management (SHRM) is presence of a system within an enterprise that is planned and designed to achieve a sustainable comparative advantage through its human resources. In measuring or analyzing SHRM at a company that uses aspects include strategic human resource conditions, the internal changes that occur in strategic human resources, the condition of the gaps, obstacles encountered in the development of human resources and its strategic actions to overcome these barriers, attitudes the development of strategic human resource management, corporate response to human resource development and the strategic approach taken by managers to strategic HR in a company. This research is a descriptive study, the research aims to describe the phenomenon and context in implementation of SHRM in PT.X. The approach used is an exploratory qualitative approach, the research aims to obtain preliminary information on SHRM applied to PT. X and its relationship to company performance. The results showed that the condition of strategic human resource management which is owned by PT. X is good enough and strong enough to be able to compete with other similar companies. The role of strategic HRM to the achievement of the company's performance is considered very positive. As the core assets of PT X, human resources participating in the achievement of the company's performance with a range of competency. Corporate performance is measured through key performance index (KPI), two of which are domains of HR, which is HCR and OCR. Based on the results of this study submitted suggestions to the PT. X is to recast the job description for each position, and to develop a portfolio of projects and improve TNA.]]>
<![CDATA[Biaya Operasional Reksadana Sebagai Interverning Pengaruh Karakteristik Reksadana Terhadap Kinerja Reksadana Saham Di Indonesia ]]>
<![CDATA[Harjono, Timotius Hans]]>;
<![CDATA[Susilawati, Cicilia Erna]]>;
<![CDATA[Prabowo, F.X. Agus Joko Waluyo]]>
<![CDATA[ Kajian Ilmiah Mahasiswa Manajemen Vol 6, No 2 (2017) ]]>
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<![CDATA[This study examines the impact of fund characteristics on the performance of mutual fund through expense ratio as a mediation variable. This research used mutual fund that registered in Indonesia with period of research 2015-2016 and amount of 71 samples. The result found that mutual fund portofolio turnover has a positive impact on fund performance. In addition, total assets of mutual fund have a negative impact on fund expenses and portofolio turnover have a positive impact on expense ratio. The results of this study also found that expense ratio doesn’t mediate fund characteristics and fund performance because expense ratio have no significant impact on the performance of mutual fund. Implication of this research is investor in Indonesia do not focus on mutual fund expenses, they are more concerned about security on their investment and the performance of the mutual funds. However, this make investment managers less focused on mutual fund expenses and more focused on maximizing the performance of the mutual funds by trading them.]]>
