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Manajemen Sumber Daya Manusia
Published by Universitas Slamet Riyadi
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Core Subject : Science,
Decision Sciences, Operations Research & Management
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Articles 401 Documents
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PENGARUH HARGA, IKLAN, CITRA MERK, DAN PELAYANAN PURNA JUAL TERHADAP KEPUTUSAN PEMBELIAN MOBIL WULING DI WILAYAH SURAKARTA Suryo, Aryoto Adhi; Suddin, Alwi; Widajanti, Erni
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 13 No. 2 (2019): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

This study entitled aims to explain the effect of price, advertising, brand image, and after sales service on purchasing decisions. In sampling, this study uses a purposive sampling technique, Data collection techniques were carried out by distributing questionnaires, sending via WA and interviewing 97 people directly in Wuling car users in the Surakarta Region.Data processing and analysis methods use qualitative analysis which includes the interpretation of data obtained in research as well as the results of data processing that have been carried out by providing information and explanations, as well as quantitative analysis which includes validity and reliability tests, classic assumption tests, multiple regression analysis, hypothesis testing through F test and t test and analysis of the coefficient of determination (R2).
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PASIEN PENGGUNA BPJS DENGAN KEPUASAN PASIEN SEBAGAI VARIABEL INTERVENING DI POLIKLINIK RAWAT JALAN RSUI BANYU BENING BOYOLALI Sutanto, Heri; Suddin, Alwi; Sriwidodo, Untung
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 13 No. 2 (2019): Manajemen Sumber Daya Manusia
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Abstract

This study analyzed the impact of service quality on loyalty through satisfaction of patients on BPJS in Inpatient Hospital Banyu Bening Boyolali.. The purpose of this study was to analyze the impact of service quality on patient loyalty, analyze the influence of service quality on patient satisfaction, patient satisfaction to analyze the effect of patient loyalty, and analyze the impact of service quality on loyalty indirectly through patient satisfaction in patients on inpatient BPJS Hospital Banyu Bening Boyolali.. This type of research used in this study is descriptive and analytical. The samples in this study were 100 patients BPJS users in inpatient wards in hospitals Banyu Bening Boyolali. This study used path analysis techniques. The results of this study that the quality of service has an influence on patient loyalty, service quality has an influence on patient satisfaction, patient satisfaction has an influence on patient loyalty, and service quality has an indirect effect on patient loyalty through patient satisfaction.
EFEK MEDIASI KEPUASAN KERJA PADA PENGARUH MOTIVASI DAN DISIPLIN TERHADAP KINERJA PEGAWAI DINAS PENDIDIKAN KABUPATEN PONOROGO Kadiyanto, Fatarul; Suseno, Y. Djoko; Sutarno, Sutarno
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 13 No. 2 (2019): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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This research aims to review the influence in welfare between: (1) motivation to work against, job satisfaction (2) discipline against, job satisfaction (3), employee motivation of the performance (4) discipline against, performance (5) job satisfaction with the performance, (6) effect mediation job satisfaction on the influence of the performance, motivation (7) effect mediation job satisfaction on the influence of the performance discipline employees ponorogo. district education officeThe population employees district education office ponorogo years 2019 106. a number of peopleA sample taken by the use of sampling saturated, where is all employees to the internal ponorogo district education which consisted of 106 employees be used as a subject in this research.Data collection techniques using the survey through test. reliability and validityUsing multiple linear regression analysis techniques by test assumptions, classic the, analysis f test and test the coefficients determined. The results of the study conclusions: (1) motivation significant impact on job satisfaction, (2) discipline significant impact on job satisfaction, 3 (3) motivation significant impact on performance, (4) discipline significant impact on performance (5) satisfaction significant impact on performance, (6) satisfaction work mediate influence on the performance of motivation, (7) satisfaction work mediate influence discipline against the employee performance ponorogo district education office .
PENGARUH INTERNAL MARKETING TERHADAP JOB SATISFACTION DENGAN EMPLOYEE ENGAGEMENT SEBAGAI PEMEDIASI ( Survei Pada Karyawan PT. Bank Mandiri (Persero) Tbk Area Solo) Marjono, Sri; Suddin, Alwi; Suprayitno, Suprayitno
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 13 No. 2 (2019): Manajemen Sumber Daya Manusia
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The purpose of this study is to analyze the significance of the influence of internal marketing on job satisfaction, the significance of the influence of internal marketing on employee engagement, the significance of the effect of employee engagement on job satisfaction and the role of employee engagement in mediating the influence of internal marketing on job satisfaction on PT employees. Bank Mandiri (Persero) Tbk Solo Area. The population of this study is employees of the units of PT. Bank Mandiri (Persero) Tbk under the coordination of the Solo Area. Samples were taken as many as 97 respondents. Data obtained by distributing questionnaires to research samples. Analysis tool with research instrument test, classic assumption test and path analysis. While for the influence of mediation, testing uses Sobel test. The results of the study show that internal marketing has a significant effect on job satisfaction; internal marketing has a significant effect on employee engagement; employee engagement has a significant effect on job satisfaction and employee engagement does not mediate the influence of internal marketing on job satisfaction.
PENGARUH KEPUASAN KERJA DAN MOTIVASI KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MEDIASI PADA DINAS PERHUBUNGAN KABUPATEN SRAGEN Windiatmoko, Gentur; Wahyudi, Amin; Sutarno, Sutarno
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 13 No. 2 (2019): Manajemen Sumber Daya Manusia
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Abstract

This study aims to determine the significant influence between (1) Job satisfaction on organizational commitment; (2) Work motivation towards organizational commitment; (3) Job satisfaction with OCB; (4) Work motivation towards OCB; (5) Organizational commitment to OCB; (6) Job satisfaction with OCB with organizational commitment as a mediating variable; (7) Work motivation towards OCB with organizational commitment as a mediating variable in the Transportation Agency of Sragen Regency. The population of the Sragen Regency Transportation Department employees is 94 people. Samples were taken by census sampling of 94 people. Data collection techniques using a questionnaire through the test of validity and reliability. The analysis technique uses multiple linear regression with the classic assumption test and the Sobel Test. Conclusion of research results; (1) Job satisfaction has a significant effect on organizational commitment. (2) Work motivation has a significant effect on organizational commitment. (3) Job satisfaction has a significant effect on OCB. (4) Work motivation has a significant effect on OCB. (5) Organizational commitment has a significant effect on OCB. (6) Organizational commitment mediates the effect of job satisfaction on OCB. (7) Organizational commitment mediates the effect of work motivation on OCB.
ANALISIS LOCATIONAL QUOTIENT DAN SHIFT SHRE TERHADAP PEREKONOMIAN WILAYAH KABUPATEN KLATEN TAHUN 20015 – 2019 suparyanto, suparyanto suparyanto
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 No. 1 (2020)
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This study aims to analyze the economy of the Klaten Regency in Central Java Province during 2015 – 2019 using Locational Quatient (LQ) and Shift Share analysis. Through this research, the most competitive base and business fields are obtained. The research method used is a quantitative method. The data used is secondary, the constant price GRDP data of Klaten Regency and Central Java Province during 2015 – 20119. The analytical tool used in this study is the Locational Quatient (LQ) analysis and Shift Share analysis. The results of this study indicate: (1) From 17 business fields in Klaten Regency, in 2015 – 2019, 8 business fields were found including the basic sectors, namely: (1) Mining and Excavation, (2) Procurement of Electricity and Gas, (3) Wholesale and Retail Trade, Car and Motorcycle Repair, (4) Provision of Accommodation and Food and Beverage, (5) Financial Services and Insurance, (6) Educational Services, (7) Health and Social Assistance Services, and (8) Services the other. Specifically in 2019 there will be an increase in one base business field, namely the manufacturing industry field, so that in 2019 there will be 9 base business fields; (2) The business field that has the highest competitiveness or competitive advantage is the processing industry. Keywords: locational quatient, shift share, base business field, competitive advantage.
Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan PDAM Kota Surakarta dengan Kepuasan Pelanggan sebagai Variabel Intervening krisna, teofilus wahyu
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 No. 1 (2020)
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This study aims to determine the significance of service quality that is thought to have an influence on customer loyalty in the city of Surakarta with customer satisfaction as an intervening variable. Sampling was taken with non probability sampling by purposive sampling. Data collection techniques using a questionnaire through the test of validity and reliability. The analysis technique is through descriptive analysis and path analysis, t test, F test, R2 test and classic assumption test. From the results of the validity test, the research instrument is valid. The reliability test results are reliable. From the classic assumption test, the multicollinearity test passed the test, the heteroscedasticity test passed the test, the autocorrelation test passed the test and the normality test passed the test. The results of the analysis show that, service quality and customer satisfaction have a significant effect on customer loyalty
Pengaruh Kompensasi dan Kepemimpinan Transformasional terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Variabel Intervening pada Pegawai Dinas Lingkungan Hidup Kabupaten Ponorogo darmawan, rohadi
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 No. 1 (2020)
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The general purpose of this research is to test and analyze the influence of compensation and leadership style on the employees' performance with the satisfaction of working as a variable intervening in the employees of the district environmental office of Ponorogo. The population in this study was all of the district's environment officers Ponorogo as many as 86 people. In this study used census methods. The data of this research is the primary data by the respondent filling the questionnaire. Once collected data is conducted test instruments consisting of classical assumptions test include multicollinearity test, test normality, autocorrelation test, heteroscedasticity test, analysis techniques using pathway analysis, Test t, Test F, coefficient of determination (R2). The results showed that) the compensation was positively and significantly influential on the employee's performance, the compensation was positively and significantly influential on employee satisfaction, the transformational leadership was positively influential and significant impact on employee performance, transformational leadership is positive and significant in respect to performance satisfaction, job satisfaction positively and significantly impact on employee performance, variable work satisfaction is not effective as a intervening variable on the influence of compensation to employee performance, and variable work satisfaction is ineffective as an intervening variable on the influence of transformational leadership towards employee performance. Keywords: compensation, transformational leadership, performance, job satisfaction. 
Analisis Pengaruh Kompensasi, Motivasi Dan Disiplin Kerja Terhadap Kinerja Aparatur Sipil Negara Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Ponorogo megawati, maria tri
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 No. 1 (2020)
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Human resources (HR) is one of main keys in achieving organizational goals. Human resources have an important role as a potential activatorfor all organizational activities. The importance of human resources in an organization demands every organization to have qualified and productive employees. The results of this study show that: 1) Compensation has a positive and significant effect on the performance of State Civil Officers in The Demographic and Civil Registry Service of Ponorogo District. 2) Motivation has a positive and significant effect on theperformance ofState Civil Officersin The Demographic and Civil RegistryService of Ponorogo District. 3) Work discipline has a positive and significant effect on the performance of State Civil Officersin The Demographic and Civil RegistryService of Ponorogo District. Variable thathas dominant effect on performance of State Civil Officers in The Demographic and Civil Registry Service of Ponorogo District is work discipline, because this variable has a highest coefficient value. Keywords: compensation, motivation, work discipline, state civil officers performance
PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA PERUSAHAAN DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MODERATING (Studi Empiris di PT. So Good Food Boyolali) pratama, windra
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 No. 1 (2020)
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This research is conducted in order to find out the significance of the influence of aspects of customer satisfaction, respect for each person, management based on facts, and continuous improvement to the performance of the company PT. So Good Food Boyolali is moderated by organizational commitment. The population is permanent employees of PT. So Good Food numbered 150 people. Samples were taken with 109 people representing Proportionate Stratified Random Sampling. Data collection techniques using a questionnaire. The analysis technique uses multiple linear regression test and absolute difference value regression. Conclusion of the results of the study showed: Customer satisfaction has a significant effect on company performance, Respect for everyone has a significant effect on company performance, Management based on fact significant influence on company performance, Continual improvement has a significant effect on company performance, Organizational commitment has a significant effect on company performance, Focus on customers does not significantly influence the performance of the company is moderated by organizational commitment, Management based on facts has no significant effect on company performance moderated by organizational commitment, Management based on facts has no significant effect on company performance moderated by organizational commitment, Continual improvement has no significant effect on company performance moderated by organizational commitment.  Keywords: Total Quality Management, company performance, organizational commitment.

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