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Manajemen Sumber Daya Manusia
Published by Universitas Slamet Riyadi
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Core Subject : Science,
Decision Sciences, Operations Research & Management
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Articles 401 Documents
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Analisis Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Intervening sukarno, agus
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 No. 1 (2020)
Publisher : Universitas Slamet Riyadi

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The purpose of this study was to analyze the significance effect of product quality and service quality on customer satisfaction, analyze the significance effect of product quality, service quality and customer satisfaction on customer loyalty and analyze the significance effect of product quality and service quality on customer loyalty with customer satisfaction as an intervening variable. This type of research is survey research. The population of this research is kindergarten as customers of Ceria Ramadhan at PT. Antero Mandiri Sentosa in Jombang Regency. A sample of 90 customers with a purposive sampling technique. Data sources use primary data and secondary data. Data collection methods used questionnaires and literature study. Data analysis techniques used path analysis. The results showed that product quality and service quality has a significant effect on customer satisfaction.. Product quality, servicee quality and customer satisfaction has a significant effect on customer loyalty. Product quality and service quality has a significant effect on customer loyalty with customer satisfaction as an intervening variable. Keywords: product quality, service quality, satisfaction, loyalty
Pengaruh Motivasi Kerja, Disiplin Kerja, Gaya Kepemimpinan Dan Kepuasan Kerja Terhadap Kinerja Pegawai Dinas Lingkungan Hidup Kabupaten Ponorogo febrianti, nurdiana
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 No. 1 (2020)
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This study aims to analyze the work motivation, work discipline, leadership style and job satisfaction on the performance of employees of The Life Environment Service Work Rengency of Ponorogo. This research was held at the office of The Life Environment Service Work Rengency of Ponorogo. Population of this study is an employee The Life Environment Service Work Rengency of Ponorogo. Sample in this study were 78 respondents The Life Environment Service Work Rengency of Ponorogo. The sampling technique used in this study is convenience sampling, then the data in the process of using multiple regression analysis. The results of this study, based on simultaneous test proved that the discipline of work, leadership style, and job satisfaction have a significant effect on employee performance The Life Environment Service Work Rengency of Ponorogo. Partially, work discipline, leadership style, and job satisfaction have a significant effect at a significance level of 5% or 0,05%, while work motivation did not significantly affect performance.The result of the regression R2 analysis, showed that variable work discipline, work motivation, leadership style and job satisfaction can explain the dependent variable employee performance by 48,5% and the remaining 51,5% described other variable. Keywords: work motivation, work discipline, leadership style, job satisfaction, employee performance. 
Analisis Pengaruh Anggaran Berbasis Kinerja, Sistem Akuntansi Keuangan Daerah, Dan Sistem Informasi Pengelolaan Keuangan Terhadap Penilaian Kinerja Bud Pada Bppkad Kabupaten Ponorogo anshori, farida
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 No. 1 (2020)
Publisher : Universitas Slamet Riyadi

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The results of the calculations showed that multiple linear regression using the t test showed that the performance-based budgeting system had a significant significant effect on the performance of BPPKAD Ponorogo District office employees, so that hypothesis 1, which reads Performance Based Budgeting System, had a significant effect on the performance of BPPKAD employees. Multiple linear regression using the t test shows that the Financial Accounting system has a significant effect on the performance of BPPKAD Ponorogo Regency employees, so that hypothesis 2 that reads the Financial Accounting System has a significant effect on the performance of the Ponorogo Regency BPPKAD office staff, is proven to be true. Multiple linear regression using the t test shows the influence of financial management information systems on the performance of BPPKAD Ponorogo Regency employees statistically significant, so that hypothesis 3 is proven to be true. Keywords: Performance Based Budgeting, Regional Financial Accounting, Systems Financial Management Information Systems, Performance Appraisa
ANALISIS PENGARUH KOMPENSASI DAN MOTIVASI KERJA TERHADAP KINERJA PEGAWAI BAGIAN KEUANGAN DINAS KESEHATAN KABUPATEN PONOROGO kristian, zovan
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 No. 1 (2020)
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The quality of work environment has an important role in performance, to achieve appropriate and effective job performance and efficiency, each organization discusses how to create an environment that is beneficial for employees to achieve higher levels of ability in their work. In addition to the work environment, motivation is also one of the factors that support the performance. Motivation pushes people towards actions that help them achieve maximum performance. The purpose of this study is to study the factors that affect the performance of employees in Dinas Kesehatan Ponorogo Regency in terms of 2 variables, which are work environment and work motivation. The population of this study is 37 people and 37 sampel with a sampling method using saturated sampling. Analysis of the data used is multiple regression analysis. The calculation results test the significance value of the work environment variable is 0,762 which means that the work environment variable is not significant on performance. While the motivation variable has a significance value of 0,001 which means that the motivation variable is significant on performance. While the F test obtained a significance value of 0,001 can be concluded as a variable Work environment and motivation together are significantly positive towards performance by 35,1%. This research proves that not all proposed hypotheses are proven empirically. Motivation is proven to support employee performance, but the work environment does not affect. From the theory with the results of many research factors that cause differences in research results one of which is the selection of indicators in measuring the work environment. Keywords: work environment, motivation, performance
PENGARUH KEPEMIMPINAN, KOMUNIKASI, DAN KOMPENSASI TERHADAP KINERJA PEGAWAI PUSAT PADA DINAS PENGENDALIAN PENDUDUK DAN KELUARGA BERENCANA KABUPATEN PONOROGO Agatha, Sylvanus; Suddin, Alwi; Sriwidodo, Untung
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 (2020): Manajemen Sumber Daya Manusia
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In this era all development activities are inseparable from the increase in human resources. The government as a public servant must prioritize public services by increasing the human resources. The purpose of this study was to determine the effect of leadership, communication and compensation on the performance of central employees at the Department of Population and Family Control in the District of Ponorogo. The entire population was the central employees of the Department of Population and Family Planning of the District of Ponorogo totaling 105 people. The research sample of 100% and taken using census techniques to obtain a sample of 105 people. The data analysis technique of this research uses descriptive analysis, research instrument tests (validity and reliability tests), classic assumption tests (multicollinearity test, autocorrelation test, heteroscedasticity test, normality test), multiple linear regression analysis, t test, F test, and coefficient of determination test. The results of this study indicate that leadership has a significant effect on the performance of central employees, communication has no significant effect on the performance of central employees, and compensation has a significant effect on the performance of central employees in the Population and Family Planning Office of Ponorogo Regency.
ANALISIS FAKTOR PROMOSI, AKSESIBILITAS DAN BUKTI FISIK TERHADAP KEPUTUSAN BERKUNJUNG WISATAWAN (Studi pada Destinasi Wisata Gunung Beruk Desa Karangpatihan Kecamatan Balong Kabupaten Ponorogo) Primadewi, Erika; Rispantyo, Rispantyo; Wardiningsih, Suprihatmi Sri
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 (2020): Manajemen Sumber Daya Manusia
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The marketing mix in tourism marketing includes 8P, which is an extension of the generally accepted traditional 4P. The eight "P" are product, price, place, promotion, packaging, programming, people and partnership. Some of these factors have a significant influence on the desire of tourists to visit the place or tourist destination concerned (Purnamasari, 2011: 15). This study aims to determine the effect of promotion, accessibility, and physical evidence the interest or decision of tourists visiting Mount Beruk Tourism Object Karangpatihan Village Balong District Ponorogo Regency. The data used in this study are primary data with data collection methods using questionnaire techniques. The sampling technique used was accidental sampling with data analysis performed using multiple linear regression analysis techniques. This research concludes that promotion influences tourist visiting decisions. Accessibility has no effect on tourist visiting decisions and physical evidence has an effect on tourist visiting decisions and all have a positive relationship with tourist visiting decisions. Based on the value of the coefficient of determination, when compared with a predetermined standard, it is in the current position.
ANALISIS PENGARUH LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI DENGAN GAYA KEPEMIMPINAN SEBAGAI VARIABEL MODERASI Pratiwi, Nurmala Widia; Suseno, Y. Djoko; Sriwidodo, Untung
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 (2020): Manajemen Sumber Daya Manusia
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This study aims to: (1) Analyze the significance of the influence of the work environment on the performance of BPPKAD Ponorogo Regency employees. (2) Analyze the significance of the influence of leadership style on the performance of BPPKAD Ponorogo Regency employees. (3) Analyze the significance of the influence of the work environment which is moderated by leadership style on the performance of BPPKAD Ponorogo Regency employees. The population and population used in this study were all employees of the Ponorogo Regency BPPKAD, amounting to 96 people. Data collection techniques using a questionnaire that has passed the test of validity and reliability. The regression requirements test uses the classic assumption test. The data analysis technique uses multiple linear regression analysis with absolute difference test and hypothesis testing is done through t test. The results of this study indicate that: 1) The work environment has a significant effect on the performance of BPPKAD Ponorogo Regency employees. So the hypothesis that states is significant. 2) The leadership style has a significant effect on the performance of BPPKAD Ponorogo Regency employees. So the hypothesis that states is significant. 3) Leadership style is not able / not proven to moderate the influence of the work environment on the performance of BPPKAD Ponorogo Regency employees.
ANALISIS PENGARUH BRAND AWARENESS, BRAND IMAGE, DAN MEDIA COMMUNICATION TERHADAP KEPUTUSAN PEMBELIAN (Survei pada Lembaga Pendidikan Bahasa Inggris Interactive English Language Center di Surakarta dan Sukoharjo) Safitri, Natalina Wahyu; Suddin, Alwi; Widajanti, Erni
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 (2020): Manajemen Sumber Daya Manusia
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This research is conducted in order to find out the significance of the influence of (1) brand awareness, (2) brand image and (3) media communication towards the purchasing decision of the consumers of English Education IELC in Surakarta and Sukoharjo. The samples were taken employing the purpossive random sampling and accidental sampling methods. The data were collected through questionnaires using validity and reliability tests. The analysis technique employed the double linear regression, t test, F test, R2 test and classic assumption test. The result of the validity test shows that the research instruments are valid. The result of the realibility test was reliable. The results of the classic assumption test shows that the multicollinearity test, heteroskedasticity test, autocorrelation test, and normality test are all passed. The analysis result shows that Brand Awareness, Brand Image and Media communication all significantly influenced the purchase decision.
PENGARUH PENGETAHUAN PERPAJAKAN, KESADARAN WAJIB PAJAK, KUALITAS PELAYANAN PAJAK DAN SANKSI PAJAK TERHADAP KEPATUHAN WAJIB PAJAK DAERAH LAIN KABUPATEN PONOROGO Wibowo, Arie; Rispantyo, Rispantyo; Widajanti, Erni
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 (2020): Manajemen Sumber Daya Manusia
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Associated with the function of the local tax, the local government of Ponorogo need to better exploit the resources of local taxes to increase tax compliance in Ponorogo in paying local taxes. Tax compliance in paying taxes can be determined by factors such tax knowledge to yourself taxpayer, the taxpayer awareness, the quality of tax service, as well as the penalties for taxpayers who commits an offense. This research aims to provide empirical evidence of the influence of tax knowledge, taxpayer awareness, quality of taxation services and tax sanctions simultaneously to the taxpayer compliance in paying other local taxes in Ponorogo Regency. The population of this research is all taxpayers with a sample of 148 taxpayers. The sampling procedure used in this study is purposive sampling. Data collection techniques use questionnaires that have passed the validity and reliability tests. Test the regression requirements using the classic assumption test. Data analysis techniques use multiple linear regression analyses with absolute difference tests and hypothesis testing conducted through Test T and Test F. The results of this study show that: 1) Tax knowledge positively affects the taxpayer's tax compliance in paying other local taxes in Ponorogo Regency. 2) Taxpayer awareness positively affects the taxpayer's tax compliance in paying other local taxes in Ponorogo Regency. 3) Tax service quality positively affects the taxpayer's tax compliance in paying other local taxes in Ponorogo Regency. 4) Tax sanctions positively affects the taxpayer's tax compliance in paying other local taxes in Ponorogo Regency. 5) Tax knowledge, taxpayer awareness, quality of taxation services and tax sanctions simultaneously influences to the taxpayer compliance in paying other local taxes in Ponorogo Regency.
ANALISIS PENGARUH REWARD DAN PUNISHMENT TERHADAP KINERJA PEGAWAI PADA BPPKAD KABUPATEN PONOROGO DENGAN PERFORMANCE APPRAISAL SEBAGAI VARIABEL MODERASI Aviantoro, Dhutarso; Suseno, Y. Djoko; Widodo, Untung Sri
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 (2020): Manajemen Sumber Daya Manusia
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The aims of the research is to examine the influence of giving reward and punishment at the Regional Finacial and Asset Management Revenue Agency of Ponorogo Regency. Meanwhile, the research is applicable for Regional Finacial and Asset Management Revenue Agency of Ponorogo Regency to increase the staff performance by giving reward and punishment. To trigger the performance of employees at the Regional Finacial and Asset Management Revenue Agency of Ponorogo Regency, reward or recognition is required for accomplishments but instead should be given punishment for violations or omissions. Performance Appraisal at the other side as the moderation variable can affect the reward and punishment that given to the emplyoyees.Basic theory underlying this study is a Reinforcement Theory of Motivation by Skinner with a focus on reward, punishment and performance.The analysis tool used is multiple linear regression.Research shows that reward has a positive and significant effect on the performance, Punishment has a positive and significant impact on the performance, Performance appraisal has a positive and significant impact on the performance, Performance appraisal has a positive effect but has not significant impact in the role of reward to the performance and Performance appraisal has a positive effect but has not significant impact in the role of punishment to the performance.

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