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INDONESIA
CITIZEN CHARTER
Published by Universitas Udayana
ISSN : -     EISSN : 28279123     DOI : -
Core Subject : Humanities, Art,
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Articles 389 Documents
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Analisis Kualitas Pelayanan Di Rsud Wangaya Kota Denpasar Dalam Perspektif E-Government (Studi Kasus Aplikasi Daftar Online Rsud Wangaya/ APDOL)
CITIZEN CHARTER Vol 2 No 2 (2022): Administrasi Publik 2022
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Abstract

This study aims to analyze the quality of e-government services in Wangaya Hospital, Denpasar City, but there are still some obstacles in its application. We use qualitative descriptive research and case study research. The data source has primary and secondary data. The purpose of this study is to find out what measures Wangaya Hospital in Denpasar City has taken to maximize information technology-based services and public services. Data collection techniques used are interviews, documentation, and observations. Data analysis techniques are data reduction, data presentation, and inference. The problem with this study is manifested in his patient complaints regarding the performance, function, and characteristics of APDOL. The theory used is egovernment with a service quality measurement method called egovqual. Pursuant to Presidential Decree No. 3/2003 and Law No. 25/2009 on Public Services. Keywords: Service Quality, E-Government, APDOL
Penerapan Digital Government Dalam Upaya Peningkatan Pelayanan Masyarakat Melalui Aplikasi Debest di Desa Beraban, Kediri, Tabanan
CITIZEN CHARTER Vol 2 No 2 (2022): Administrasi Publik 2022
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Abstract

Community service is a performance that must be optimized by the government to get satisfaction from the community. The Beraban Village Government applies Digital Government as an innovation in improving digital media-based public services. This study uses a qualitative research type with a descriptive approach. Sources of data used are primary data and secondary data. Based on this research study, using the theory of digital government according to the OECD (Organization for Economic Co-operation and Development) which consists of six indicators, namely user-driven, government as platform, digital by design, data driven, pro-activeness and open by default. Beraban Village by overcoming challenges related to technological limitations by facilitating village employees, data-based indicators that the debest application as a container for storing data is strategic in making it easier for the village government to store and manage data. Keywords: Digital Government, Public Service, Debest
EFEKTIVITAS PROGRAM AKU WARAS SEBAGAI SISTEM PELAYANAN ADMINISTRASI KEPENDUDUKAN ONLINE DI DISDUKCAPIL KOTA DENPASAR
CITIZEN CHARTER Vol 2 No 2 (2022): Administrasi Publik 2022
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The Population and Civil Registration Service of Denpasar City began to implement online services in the form of the AKU WARAS program, with the aim of providing ease of population administration management regulated in Permendagri No.7 of 2019 concerning Online Population Administration Services. This research uses a qualitative type of research with a descriptive approach. The data sources used are primary and secondary data. Informant Determination Technique using purposive sampling. The results showed that the effectiveness of the AKU WARAS program at the Denpasar City Population and Civil Registration Service was categorized as having been carried out properly, but not yet fully effective. Because, the socialization about the AKU WARAS program is not optimal, there are still many people who do not know about the existence of the AKU WARAS program. The main objective of the program to provide effective and efficient services is still not well implemented. Keywords: Program Effectiveness, Population Administration Services, AKU WARAS Program
EFEKTIVITAS BPJS DALAM PERSPEKTIF PENINGKATAN PELAYANAN JAMINAN KESEHATAN NASIONAL DI SELEMADEG TIMUR II KABUPATEN TABANAN
CITIZEN CHARTER Vol 2 No 2 (2022): Administrasi Publik 2022
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Abstract

Minister of Health Regulation 43 of 2019 concerning Health Center states that Puskesmas are Health Service Facilities. The Selemadeg Timur II Health Center has berseni mission to provide proper health services in accordance with Law no. 24 of 2014 concerning National Health Insurance. The Social Security Administering Body (BPJS) for Health is an Indonesian StateOwned Enterprise (BUMN) specially assigned by the Government of Indonesia to administer berseni national social security system for all Indonesian citizens. According to Law no. 24 of 2011 BPJS is berseni public legal entity that was formed to carry out insurance programs, especially health insurance. Based on the background of this research, the aim is to determine the effectiveness of BPJS in the perspective of improving the National Health Insurance service in Selemadeg Timur II. Keywords: Program Effectiveness, BPJS Health, National health insurance
EFEKTIVITAS PROGRAM KAKAO LESTARI DALAM PENINGKATAN KESEJAHTERAAN MASYARAKAT PADA DESA NUSASARI KABUPATEN JEMBRANA
CITIZEN CHARTER Vol 2 No 2 (2022): Administrasi Publik 2022
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Abstract

The cocoa farming commodity in Indonesia is very high, as a country with the 5th largest cocoa producer in the world, Indonesia can provide a global market so that it can help increase economic income. The increase in the economy greatly affects the welfare of the community. Today one of the problems of public welfare is poverty. Jembrana Regency as one of the largest cocoa plantation producers in Bali is experiencing poverty problems, especially in Nusasari Village with the use of Cocoa Natural Resources so the Cocoa Lestari program is formed. The Cocoa Lestari Program certainly has various problems in its implementation process and its effectiveness is very important. This study discusses the effectiveness of the sustainable cocoa program in improving the welfare of Nusasari Village. This study uses a descriptive qualitative method. Keywords: Effectiveness, Sustainable Cocoa Program, Nusasari Village
Analisis Kualitas Pelayanan Publik Pada Kantor Badan Penyelenggara Jaminan Sosial (BPJS) Ketenagakerjaan KCP Tabanan
CITIZEN CHARTER Vol 2 No 2 (2022): Administrasi Publik 2022
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Abstract

BPJS Employment services at KCP Tabanan are based on Law no. 25 of 2009. The BPJS Employment KCP Tabanan office was established in 2015 until now in the implementation of its services there are still unresolved problems. This study aims to determine the quality of public services at the Office of BPJS Ketenagakerjaan KCP Tabanan. This study uses a qualitative research type with a descriptive approach. The technique of determining informants in this study used purposive sampling. The data analysis technique used is an interactive analysis technique which consists of three components, namely data reduction, data presentation, and drawing conclusions. Based on this study using the theory of measurement of public services according to Zeitham1 et al, (1990; 58-60) which consists of 5 indicators, namely direct evidence, reliability, responsiveness, assurance and empathy. Keywords: Public Service, Quality of Public Service, BPJS Employment
PERAN PEMERINTAH KABUPATEN BADUNG DALAM MENGELOLA RUANG TERBUKA HIJAU (RTH) DENGAN PERSPEKTIF GOOD ENVIRONMENTAL GOVERNANCE
CITIZEN CHARTER Vol 2 No 2 (2022): Administrasi Publik 2022
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Abstract

The problem of environmental damage is becoming the concern of many parties. The lack of a role from the government of the Badung district office in implementing green open space management, the management of green open spaces in Badung district has only reached approximately 12% of public green open spaces and where the number for private green open spaces is 18%, which is already far exceeding than required. This has the potential to experience environmental damage along with the progress of development in all fields. Therefore, the author wants to analyze this problem by raising the title "The Role of the Badung Regency Government in handle Green Open Space (RTH) with the Perspective of Good Environmental Governance". Research Methods using qualitative research methods with a descriptive. Data were gathered by observation, interviews, and documentation, analysis using Role Theory Theory (Hendri 2003:264) Indicators of the role of personal relationships, roles related to information, decision-making roles. The findings show that the role of interpersonal relationships, related roles with information, the role of decision makers, Good Environmental Governance. it's been going well. The relationship between individuals is good, judging from the role of each stakeholder in the management of green open space. The role related to information has been shown through actors who play a role in managing Green Open Space (RTH), and coordination involving various elements of the community shows that communicationis very good, the ability to be a receiver and voter of information is also very important and can be done well. The role of decision makers has been good, as seen from the various policies implemented by the Badung district government to really help develop Green Open Space (RTH). Meanwhile, based on the GEG perspective, it is good in terms of collaborative governance. Keywords: Green Open Space , Badung, Policy
IMPLEMENTASI KEBIJAKAN PROGRAM GOJEK SAMPAH PLASTIK (GOTIK) DALAM UPAYA MENANGGULANGI KEBERADAAN SAMPAH PLASTIK MELALUI PARTISIPASI MASYARAKAT DI KECAMATAN KUTA UTARA, KABUPATEN BADUNG
CITIZEN CHARTER Vol 2 No 2 (2022): Administrasi Publik 2022
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Abstract

The goal of this research is to analyze the application of the Gojek Plastic Waste (GOTIK) program policy in a determination to overcome the presence of plastic waste through community participation in North Kuta District, Badung Regency. The researcher employed documentation, interviews, and observation as the data collection in this descriptive qualitative research. The findings illustrate the implementation of the Gojek Program for Plastic Waste (Gotik) in North Kuta District, there were 4 important items, namely 1) Communication, communication between organizations and implementing activities in the Implementation of the Gojek Program for Plastic Waste (Gotik) carried out several strategies, some of which were by preparing the apparatus who is responsible for each existing field and has carried out several socializations to customers. 2) Resources, resources are very important in managing waste as well as in carrying out several activities in the waste bank. 3) Disposition, policy implementation in order to achieve maximum success must be identified and the characteristics of the implementing agent known. 4) Bureaucratic structure, the division of tasks in the UPTD section is well structured and the community has significance influence in the application of the central waste bank. The obstacle encountered is that not all people want to participate in running the Gojek Program for Plastic Waste (Gotik) other than because people do not want to sort their waste, which makes the income of the waste bank decrease. Keywords: implementation, plastic waste, participation
AKUNTABILITAS PROGRAM BANTUAN LANGSUNG TUNAI DALAM DANA DESA SUMERTA KAUH TAHUN 2020 PADA MASA PANDEMI CORONA VIRUS DISEASE 2019 (COVID-19)
CITIZEN CHARTER Vol 2 No 2 (2022): Administrasi Publik 2022
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Abstract

Job and government strategy gave BLT-Funds to help individuals impacted by pandemic Responsibility is required as a type of responsibility for the town government in dealing with these assets. One of the towns whose responsibility can be noticed is Sumerta Kauh Village, which is situated in East Denpasar District, Denpasar City. This study expects to examine the impact of introducing a responsibility report on the responsibility of BLT-Dana Sumerta Kauh Village the executives in 2020. The exploration technique utilized in this study was graphic subjective. Information were gathered by perception, interview and documentation strategies. The examination utilizes the hypothesis of accomplishment as per the idea of responsibility in view of the assessment of Jay M. Shafritz and E.W Russel (1977:368) which can be estimated by markers, specifically; The most common way of settling on a choice that is made recorded as a hard copy, accessible to occupants and fulfilling relevant regulatory guidelines gets ideal outcomes, both The precision and culmination of data connecting with ways of accomplishing the objectives of a program has been very much shown by the Sumerta Kauh Village Government. From the goals to be accomplished, a few assessments are required, the fourth is the practicality and consistency of the functional focuses on, the five administration data frameworks and observing of results have been completed ideally. The consequences of the review expressed that the introduction of a responsibility report was expected to make the progress of a program.. Keywords: Village, Assistance, Accountability
EFEKTIVITAS PENGELOLAAN BADAN USAHA MILIK DESA GIRI ARTHA TERHADAP KESEJAHTERAAN MASYARAKAT DI DESA SIDEMEN KABUPATEN KARANGASEM
CITIZEN CHARTER Vol 2 No 2 (2022): Administrasi Publik 2022
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Abstract

Village-Owned Enterprises are a business program derived from therrimplementation of Law Number 6 of 2014 concerning villages thati1seek to increase community income through the utilization of village potential and implemented by village communities. The type of research carried out is qualitative research with descriptive methods. Data acquisition techniques use observational interview instruments, and documentation. The results showed that the effectiveness of Village-Owned Enterprises are a business in the society is quite good but not optimal, BUMDes plays a role in developing village potential through the use of village agricultural land and village human resources, increasing household businesses, providing jobs, and improving community social. The level of effectiveness of BUMDes is also quite successful in improving welfare even though it is not yet optimal. The research recommendations presented were to maximize the management of the BUMDes program, carry out socialization to the people of Sidemen Village and establish a new program, namely waste management. Keywords: Effectiveness, BUMDes, Community Welfare

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