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JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 34 Documents
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Search results for , issue "Vol 9, No 3 (2011)" : 34 Documents clear
Faktor-faktor yang Berpengaruh pada Kesetiaan Nasabah Lembaga Kredit Mikro Bank Perkreditan Rakyat, Koperasi Simpan Pinjam dan Yayasan di Kabupaten Malang Khusnul Ashar
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

An objective of this research is to identify effect of reliability factor, responsiveness, and empathy from credit service and officer either on loyalty or discipline of customer. In addition, it identifies effect of loyalty on discipline of customer. Sampling method used is purposive incidental sampling to obtain 330 respondents of customer of MCI in form of People Credit Bank (Bank Perkreditan Rakyat/BPR), Cooperative of Saving and Loan (Koperasi Simpan Pinjam/KSP) and Foundation in region of Karang Ploso Sub District, Malang RegencyThe dependent variable is customer loyalty and discipline. Result of hypothesis test indicated that factors significantly influencing on customer loyalty is credit reliability, credit empathy and officer reliability. Statistically, the most influencing factor is credit reliability followed by factor of credit empathy and the least influencing factor is officer reliability. There seems no real effect of loyalty on customer discipline.Keywords: Customer loyalty, Credit micro institution
Analisis Pengaruh Gender, Gaya Kepemimpinan dan Budaya Organisasi terhadap Produktivitas Sekolah Dasar Negeri di Kabupaten Sidoarjo Tantri Widiastuti; Margono Setiawan; Muhammad Syamkhin
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

School productivity can be increased by improving the leadership professionalism of school principal. Principal leadership will influence other parties in school. The objective of research is (1) understanding the simultaneous effect of variables of gender, leadership style, and organizational culture on elementary school productivity, (2) acknowledging the partial effect of variables of gender, leadership style, and organizational culture on elementary school productivity, and (3) figuring out which variables with the most dominant effect on elementary school productivity. Research type is explanatory research besause it reviews about the effect of independent variable on dependent variable, and formulates the hypotheses. The sample is 83 principals of elementary school at Sidoarjo Regency. Data analysis is multiple regression analysis with dummy variable. Result of research indicated that : (1) gender, leadership style, and organizational culture can increase school productivity, especially at elementary school in Sidoarjo Regency; (2) there is no different effect between male and female principals on elementary school productivity. If a principal as school superior employs appropriate leadership style in leading the school, it will improve school productivity. Organizational culture also supports the productivity improvement because it stimulates superior and subordinate indirectly to produce a cooperation to regulate the attitude and behavior to be adjusted ti the vision and mission of school strategy; and (3) in comparing organizational culture and leadership style, organizational culture gives greater contribution for school productivity improvement. The culture also empowers principal’s competence to increase subordinate’s motivation in applying school strategy.Keywords: Gender, Leadership Style, Organizational Culture, School Productivity
Analisis Peranan Kepemimpinan VVC Plus dalam Meningkatkan Motivasi Kerja Pegawai Totok Sasongko
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

The aim of this research is that to know whether VVC plus leadership concepts are able to increase officials’ work motivation at officials Government of Education, Youth and Sport in Sanggau Regency and what the most dominant factor among those leadership concept on officials’ work motivation. The research’s population is the officials of official Government of Education, Youth and Sport in Sanggau Regency who are 32 people. All of them were being observed as sample or respondents for this research.The data is analysed by using double correlation and the finding is that there is a significant relationship among VVC plus leadership (Vision Change (X1), Value (X2), Courage (X3), Completency (X4), and strong character (X5) on work motivation (Y). it means that, the efforts to increase work motivation can be executed by increasing or applying VVC plus concept well. A competency variable (X4) is the most dominant factor on work motivation (Y) than other variables.Keywords: VVC Plus, Vision, Value, Courage, Strong Character Competency, Motivation.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Wajib Pajak Kendaraan Bermotor di Kota Batu M. Khoiru Rusydi; Fathoni -
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

The purposes of this research is to learn the influence of service quality which is consist of variable reliability, responsiveness, assurance, emphaty, and tangibles to satisfaction of society of taxpayer of motor vehicle. This research used survey method to 100 society of taxpayer of motor vehicle.samples were taken by purposive sampling, data source uses questionnaire as primary data, and document data as secondary data. The method of data analysis used is doubled regression. The result of this research shows that reliability, responsiveness, assurance, emphaty, and tangibles variable have effect on satisfaction of society of taxpayer of motor vehicle, while the rest less influenced by other variable which is not packed into a model. The analysis shows that together, independent variables have a significant simultaneous effect to Satisfaction of society of taxpayer of motor vehicle at Batu. Variable responsiveness has the most dominant influence to satisfaction of society of owner of motor vehicle, this conclusion is obtained from value of beta standardized coefficients.Keywords: Taxpayer of Motor Vehicle, Service of Quality, Satisfaction
Pengaruh Iklim Organisasi terhadap Kepuasan Kerja (Studi tentang Pengaruh Iklim Organisasi terhadap Kepuasan Kerja Pegawai Puskesmas Turen di Malang) Anjar Wibisono
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Organization climate determines the favorable or unfavorable work environment to the people inside the organization. Favorable work environment maintains the worker from turning over and affects the work satisfaction. The research objectives may be: (1) to observe the effect of leader behavior, work motivation, communication flow and decision making practice simultaneously on work satisfaction, and (2) to find out the effect of leader behavior, work motivation, communication flow and decision making practice partially on work satisfaction. Research has been classified in to explanatory research. The population includes all employees of Turen Public Health Center at Malang in 2010. Sample covers 41 respondents. Research instrument relates to questionnaire. Analysis tool considers Multiple Regression with Ftest and t-test.Results of multiple linear regression analysis indicate that the significant effect develops simultaneously and partially from all variables in the organization climate concept (variables of organization behavior, work motivation, communication flow, decision making practice) against all variables in the employee’s work satisfaction concept. It seems being confirmed through determination coefficient for organization climate effect (leader behavior, work motivation, communication flow, and decision making practice) on employee’s work satisfaction for 34.2%.Keywords: Organization Climate, Work Satisfaction
Pengaruh Ragam Kecerdasan dan Motivasi terhadap Kinerja Guru Sekolah Menengah Atas (Studi Deskriptif tentang Guru SMAN pada Dinas Pendidikan Kota Jayapura-Papua) Khairuddin NM; Djumilah Zain; Armanu Thoyib; Mintarti Rahayu
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

The main problem of this research is the influence of various intelligence and motivation to Senior High School teachers’ performance at Jayapura Municipality. The objective of this research is to reveal empirically the influence of intellectual, emotional and spiritual intelligence, extrinsic and intrinsic motivation to the Senior High School teachers’ performance at Jayapura city/municipality. This research uses quantitative method and supported by qualitative method (mixed method). The total of the population of this research is 225 teachers. From these populations there 114 teachers are taken as samples by using systematic sampling technique. Technique of collecting data conducted by RPM intelligence test, questionnaire EQ, SQ, extrinsic motivation, intrinsic motivation, and APKG questionnaire (Teacher Performance Appraisal Instrument). All sorts of these questionnaires refer to Likert scale. Before administering this questionnaire, it has been conducted try out on 40 teachers to see its reliability and its validity. Data analysis uses multiple regression analysis technique and qualitative analysis. The findings of this research indicate influence among intellectual intelligence, emotional intelligence, spiritual intelligence, extrinsic motivation and intrinsic motivation to teachers’ performance positively and significantly. It means that the higher the intellectual intelligence, emotional intelligence, spiritual intelligence, extrinsic motivation and intrinsic motivation the higher their influence on performance. The three kinds of intelligences and two kinds of motivation variables of this research has given various contributions on performance. Among the five variables of this research, extrinsic motivation has the most dominant influence toward performance. In terms of intelligence variables, the intellectual intelligence has more dominant influence towards performance if it is compared with emotional intelligence and spiritual intelligence. It is also found that extrinsic motivation has contributed more dominantly than intrinsic motivation. Based on the findings of this research, it is recommended to the National Education Department and Head of Senior High School in Jayapura city that they should perform various actions, such as 1) the creation of a conducive working environment for expressing and growing potency to both kinds of intelligence and both teacher’s intellectuals, emotional and spiritual intelligences, 2) should be created working atmosphere than can motivate teachers to work both intrinsically and extrinsically to further improvement of teachers’ performance.Keywords: Intellectual intelligence (IQ), emotional intelligence (EQ), spiritual intelligence (SQ), extrinsic motivation, intrinsic motivation, and performance.
Pengaruh Budaya Organisasi dan Gaya Kepemimpinan serta Pengembangan Karyawan terhadap Kepuasan Kerja dan Kinerja Karyawan pada Perusahaan Ritel di Sulawesi Selatan Maryani -; Armanu Thoyib; Margono Setiawan; Ubud Salim
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

The research objective are to explain the connection between employee performance and organization culture, leadership style, employee development and job satisfaction with organization culture in order to increase employee performance. The research perform with explanatory research, which done in modern retail company (hypermart) in South Sulawesi. The research sample about 250 respondents of total 2.312 member of employee population, taken by random sampling from each company type and job type of retail company proportionally. Data was analyzed by Structural Equation Model (SEM). The result indicated that organization culture can support a right leadership style election in order to increase job satisfaction and employee performance. A right leadership style in one hand can develop employee, increase job satisfaction and increase employee performance in the other hand. A good growing of employee finally can perform a better employee performance. On the contrary, organization culture which can not develop employee and leadership style which can not perform employee improvement also can not build a job satisfaction.Keywords: employee performance, job satisfaction, employee development, leadership style and organization culture.
Pengaruh Pendidikan, Pelatihan dan Disiplin Kerja terhadap Produktivitas Kerja Pegawai Sekretariat Daerah Kabupaten Halmahera Timur Provinsi Maluku Utara Mapparenta -
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

The objective of the research is to know and to analize the influence of educational, training and work discipline to the employee work productivity and to know the variable which is more dominant influence to the employee work productivity at Regional Secretariat of East Halmahera Region. The data analysis used is descriptive and multiple linear regression analysis. The result of analysis show that the education, training and the employee work discipline significantly influence to the employee work productivity at the Regional Secretariat of East Halmahera Region. The variable which is the most dominant influence to the employee work productivity is work discipline.Keywords: education, training, work discipline, and work productivity
Pengaruh Lokasi Usaha, Karakteristik Bisnis terhadap Strategi Bisnis dan Kinerja Usaha Industri Kecil di Sulawesi Utara Bambang Hermanto
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Penelitian ini bertujuan untuk mengkaji dan menganalisis pengaruh regulasi pemerintah, akses informasi, persaingan usaha, lokasi usaha, karakteristik bisnis terhadap kinerja usaha industri kecil melalui strategi bisnis.This study aims to assess and analyze the influence of business location and business characteristics of the small industrial business performance through business strategy. Penelitian eksplanatori ini dilakukan pada empat kategori usaha kecil (industri pengolahan) yaitu: makanan dan minuman, meubel kayu, tekstile dan konveksi, logam dan perak, sebanyak 200 responden (sampel) dilibatkan dalam survey dengan menggunakan daftar pertanyaan (kuesioner). Explanatory research was conducted on four categories of small businesses (manufacturing industry), namely: food and beverages, furniture, tekstile and convection, and silver metal, as many as 200 respondents (sample) were included in the survey using a questionnaire (questionnaire). Responden adalah seluruh pemilik dan pengelola usaha. Respondents are the owner and manager of the business. Teknik pengambilan sampel menggunakan multi stage random sampling dengan alokasi secara proporsional. Sampling technique using a multi-stage random sampling with proportional allocation. Penelitian ini dilakukan pada 6 kabupaten/kota (masing-masing tiga kabupaten/kota) di Sulawesi Utara. This research was conducted in 6 districts (each of the three districts/cities) in North Sulawesi. Untuk menganalisis faktor-faktor yang mempengaruhi kinerja usaha industri kecil, digunakan metode analisis deskriptif dan model persamaan struktural (Structural Equation Modeling-SEM ) dengan menggunakan program AMOS (Analysis of Moment Structural). The influence of business location and business characteristics of the small industrial business performance through business strategy, use descriptive analysis methods and structural equation modeling (Structural Equation Modeling, SEM) by using the program AMOS (Analysis of Moment Structural). Hasil penelitian menyimpulkan bahwa regulasi pemerintah, persaingan usaha dan lokasi usaha berpengaruh secara signifikan terhadap strategi bisnis. Sedang kinerja usaha industri kecil dipengaruhi secara signifikan oleh regulasi pemerintah, persaingan usaha, karakteristik bisnis melalui strategi bisnis.The research concluded that: 1) the location of the business significantly influences business strategy, 2) the business location does not significantly influence business performance; 3) characteristics of the business does not significantly influence business strategy; 4) the performance of small scale industries is significantly influenced by the characteristics of business ; 5) business strategy significantly influence the performance of small scale industries.Keywords: Business Locations, Characteristics of Business, Business Strategy and Business Performance
Faktor-faktor yang Mempengaruhi Kepuasan Orang Tua Siswa terhadap Layanan Pendidikan di Sekolah (Studi pada Sekolah Unggulan di Kabupaten Jombang) Agus Prianto
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Recently, public attention to the existence of the top schools is increasing. It appears from the growing amount of interest people who are interested to send her son to go to school. With the advantages facilities, excellent schools managed to convince the parents to pay tuition fees of a relatively large when compared with ordinary schools. Amount of tuition fees to be paid by the parents would insist on better service activities. This study would assess the degree of satisfaction of the parents towards education services at school. This research is to complete the studies conducted by Standifird, et.al. (2008), who examines the satisfaction of students. By using analyser statistics, that is structural equation modeling (SEM), this studies reveal that the school is expected by the parents to be more responsive to the desires, wishes and complaints of the parents. Accordingly, the parents also expect the school to have attentive and caring with the parents of students. School leaders are also expected to continue to express the importance of good educational service to the staff, a representative of school buildings, school supplies are sufficient, teachers and school staff are professionals in the field of work.Keywords: excellent school, school services, satisfaction of the parents

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