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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 31 Documents
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Search results for , issue "Vol. 6 No. 1 (2008)" : 31 Documents clear
Pengaruh Kualitas Jasa terhadap Kepuasan Pengguna Jasa Kesehatan (Studi pada Pasien Rawat Inap Rumah Sakit Harapan Kita Ambon) Risambessy, Agusthina
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Health plays important role in human life, so they can do their activities without any trouble. Therefore, human must keep their health and the institution that runs health service also must give priority in their service. There are a lot of institutions who offer health service in Ambon, the private or the government. But there is question then appears like, do they give good quality of health service to their clients/patients? Ambon Harapan Kita Hospital is one of the private hospitals in Ambon was proposed to be the object of the research. The focus of this study was on the quality of the service. This study was used double regreation analysis test with direct F variable, reliability variable, has significant influences toward satis factory variable health user service. The result of t-test toward both variables, guarantee and empathy, did not have significant influence toward satisfactory variable. Reliability variable was, in fact, dominant influenced the satisfactory of the user of health service. These results show that the efforts from the health service institution in Harapan Kita Hospital should be reevaluated on those factors like its quality, empathy, and the reliability. This was very simple and short research so it is impossible to use its data to predict the quality of health service, but at least, it could give pre information to other researchers who want to continue this study by adding other important variables.
Pengembangan Industri Pariwisata Budaya dalam Meningkatkan Pendapatan Asli Daerah (PAD) Kota Manado Kerebungu, Ferdinand
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Kota Manado merupakan salah satu kota yang memiliki multi dimensi dan multikultural. Keanekaragaman masyarakat dan budaya yang ada di kota manado merupakan salah aset yang dapat dikembangkan menjadi industri pariwisata budaya. Penelitian merupakan penelitian pengkajian aset pariwisata budaya yang terdapat di Kota Manado, dalam rangka pengembangan dan persiapan kota manado menuju Kota Pariwisata Dunia 2010. Wisata budaya merupakan salah satu alternatif yang dapat dikembangkan selain pariwisata alam (Laut Bunaken) yang dapat mendatangkan devisa bagi daerah khususnya peningkatan PAD. Dalam pelaksanaan penelitian ini menggunakan pendekatan survey dengan analisis kualitatif. Berdasarkan hasil penelitian, di kota Manado terdapat banyak aset pariwisata budaya yang dapat dikembangkan untuk menjadi obyek wisata, di antaranya piguran, tulude, maengkel, tari dondo, dan lain sebaginya. Aset ini merupakan warisan budaya dari masing-masing etnis yang terdapat di kola manado.
Kepuasan Kerja sebagai Pemediasi Pengaruh Stres Kerja terhadap Komitmen Organisasi Soetjipto, Budi Eko
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

The research study aims at explaining the effect of job stress on job satisfaction and organizational commitment. 55 respondents of a manufacture industry participated in this research. The study reveals that job stress negatively and significantly influenced job satisfaction and organizational commitment. Moreover, job satisfaction positively and significantly influenced organizational commitment. The research study supports the previous research findings.
Model-model Penyelesaian Sengketa Lingkungan Rosmini, Rosmini
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Pembangunan berkelanjutan menurut komisi sedunia untuk lingkungan dan pembangunan yang memenuhi kebutuhan kita sekarang tanpa mengurangi kemampuan generasi yang akan datang untuk memenuhi kebutuhan mereka. Faktor lingkungan yang diperlukan untuk pembangunan berkelanjutan adalah (1) terpeliharanya proses ekologi yang essensi (2) tersedianya sumber daya yang cukup (3) lingkungan sosial budaya yang sesuai. Tulisan ini membahas tentang penyelesaian sengketa dapat dilakukan dengan dua cara yaitu litigasi (melalui pengadilan dan non litigasi (melalui luar pengadilan). Cara non litigasi sering dikenal ADR (alternative dispute resolution) atau alternatif penyelesaian sengketa. Model atau bentuk yang digunakan dalam 4DR cukup beragam, tetapi yang umum atau biasa digunakan adalah: (a) Negosiasi (b) Mediasi. (c) Konsiliasi. (d) Arbitrase.
Pengaruh Budaya Organisasi dan Stres terhadap Komitmen Organisasi dan Kepuasan Kerja (Studi di Kepolisian Negara RI Sektor, Kepolisian Negara RI Daerah Jawa Timur) S., Chairul Muriman; Idrus, M. S.; Thoyib, Armanu; S., Margono
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

This research aimed to: (1) analyze the effect of organizational culture on organization commitment at District Police Office, East Java Police Department (2) analyze the effect of organizational culture on job satisfaction at District Police Office, East Java Police Department. (3) analyze the effect of stress on organization commitment at District Police Office, East Java Police Department, (4) analyze the effect of stress on job satisfaction at District Police Office, East Java Police Department, (5) analyze the effect of organization commitment on job satisfaction at District Police Office, East Java Police Department, and (6) analyze the effect of job satisfaction on organization commitment at District Police Office, East Java Police Department. The research design was conducied by using causality analysis with quantitative approach and also survey methodology. The population in this study is all person District Police Office in East Java. The total of population are 44.557 person. Samples has been taken by using multistage cluster sampling Some respondents are consisted of the head and deputy of district police office and also other functions are 412 respondent. Using Structural Equation Modeling (SEM) with the AMOS 6.0 software, the results of hypothesis analysis shows that: (1) organizational culture has positive effect on organization commitment significantly (H, accepted). (2) organizational culture has positive effect on job satisfaction significantly (H, accepted), (3) stress has negative effect on organization commitment significantly (H, accepted), 4) stress has negative effect on job satisfaction significantly (H, accepled). (5) organization commitment has positive effect on job satisfaction significantly (H, accepted), and (6) job satisfaction has positive effect on organization commitmeni significantly (H, accepted).
Penerapan Strategi dalam Upaya Peningkatan Daya Saing UKM Pedagang Makanan dan Minuman di Kota Malang Moko, Wahdiyat
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

The objectives of this research are to find out the influence of functional strategy (including, marketing, operational financial, and human resources) towards the competition between foods and beverage Middle and Micro Enterprises. The result showed that marketing, operational, financial, and human resources are simultaneous influencing the competition between foods and beverage Middle and Micro Enterprises. While marketing variable did not influence partially, the human resources variable was the most dominant influence. Foods and beverage Middle and Micro Enterprises used the strategies which are focusing on cost. That is why these Middle and Micro Enterprises were more oriented on the low price and the targeted market is society with low income.
Analisis Faktor-faktor yang Mempengaruhi Kepuasan Debitor Kredit Konsumtif di Bank BNI Cabang Probolinggo Sukrispiyanto, Sukrispiyanto
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Target of company is beside to obtain:get optimal advantage of its business activity, also try to fulfill requirement and desire of consumer: This research to test factors influencing satisfaction of client. factors influencing satisfaction of client in this research is performance of product of core of idiosyncrasy of addition, reliability, service of servicebility) and quality which is perception (perceived of quality). This research is conducted by in Sub-Province of Probolinggo by taking case al Bank of BNI Branch Probolinggo. Population of this research is all consumptive credit debitor client in Bank of BNI Branch Probolinggo a number of 1100 people. From amount of population, is later, then determined by size measure of sample counted 92 people, with consideration that amount of the sampel have the including big sampel. Sampling technique the used is sampling random simple. As for Technique analyzer the used is analysis of regresi. Pursuant to result of analysis and also examination of hypothesis which is can be pulled by conclusion that Perception of client about product performance of core of in the form of assessment of satisfaction of client to physical facility exist in BNI Branch Probolinggo, having score mean 3,83. Perception of client about idiosyncrasy of addition have score mean 3,60. Perception of client about reliability have score mean 3.41. Perception of client aboul service have score mean 4.11. Perception of client about quality of which is perception have score mean 3,69. the Score mean show good perception. From result of examination of hypothesis can be concluded that: Performance variable (performance) of product of core of, idiosyncrasy of addition features), reliability, service (quality and servicebility) which is perception (perceived of quality) having an effect on by simultan 10 satisfaction of consumptive credit debitor client in Bank of BNI Branch Probolinggo. Variable Performance product of core of having influence by signifikan to variable satisfaction of client. Variable idiosyncrasy of addition have influence by signifikan to variable satisfaction of reliability nasabah. Variabel have influence by signifikan lo variable satisfaction of client. Service variable have influence by signifikan to variable satisfaction of nasabah. Variabel of quality of which is perception have influence by signifikan to variable satisfaction of client. From some variable, what most having an effect on to satisfaction of client is variable of quality of which is perception
Outsourcing Versus Insourcing Sumber Daya Manusia Pengaruhnya terhadap Kinerja pada Industri Manufaktur BUMN Sudarso, Indung
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

This research aimed to: (1) analyze the difference of human resources outsourcing and insourcing regarded as from performance, competence, personality, commitment, and motivation empiricall, (2) analyze the effect of competence, personality, commitment, and motivation on performance of human resources outsourcing and insourcing. Research obyect selected is public ownership (BUMN) manufacturing industry which pertained as big industry, and has produced heavy equipments or transportation in Indonesia. The companies are: PT PAL Indonesia, producer of ship, PT Barata Indonesia, producer of heavy equipment, and PT. INKA producer of train. The research design was conducted by using causality analysis with quantitative approach and also survey methodology. The population in this study is employees at three companies which is amount to 8.726 peoples. Especially for operational and production level is counted 3.140 peoples. The samples wich has been circularized amounts to 400 respondents and which can be analyzed counted 284 respondents. Using Structural Equation Modeling (SEM) and discriminant analysis. The results of discriminant analysis shows that any difference between human resources outsourcing and insourcing, where the outsourcers has bigger motivation and competence than insourcing. While another variables, such as personality and commitment has no differences. And then, the results of SEM indicates that the four variables (competence, personality, commitment, and motivation) has no significant effect on human resorces outsourcing performance. Research suggestion for improving performance of human resources outsourcing is by doing job contract revision between management and outsourcing employess about earnings which can be accommodate the incentive system.
Analisis Pengaruh Karakteristik Budaya Organisasi terhadap Kepuasan Kerja Karyawan Rozikin, Zainur
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

This research discusses about the influence of organizational culture characteristic toward working satisfaction of the employee. Objectives of this research are to analyze influence of organizational culture characteristic variable that comprises of individual initiative, tolerance to risk, briefing, integration, managerial support, monitoring, identity, reward system, tolerance to conflict, as well as communication pattern toward working satisfaction of the employee. Second, it is also to analyze variable of the organizational culture characteristics which has the most dominant influence toward working satisfaction of the employee. Results of the research show that in accordance to the model testing, the organizational culture characteristics that include individual initiative, tolerance to risk, briefing, integration, managerial support, monitoring, identity, reward system, tolerance to conflict, and communication pattern have significant influence toward working satisfaction of the employee. The second hypothesis testing on the managerial support that has dominant influence toward working satisfaction of the employee is accepted or proven.
Anteseden Stres terhadap Kinerja dan Kepuasan Kerja pada Wartawan di Jawa Timur Fauzi, Akhmad
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

From analysis result which have been conducted to relation of causal, can be explained by following: (a) Job Conflict significant positive to stress work journalist. Result of examination of hypothesis with method Model Structural Equation approach of PLS yield path coefficient equal to 0,349 with p = 0.0000, is so that decided isn't it. Thereby that there are positive influence Job Conflict to stress work journalist, that is job conflict excelsior will generate ever greater job stress. (b) Work load have an effect on 10 stress work journalist, (c) Emotional exhaustion have an effect on to stress work journalist. (d) Job Stress have an effect on to journalist performance. (e) Social Support do not have the character of to weaken influence of stress work to journalist performance. Thereby that social Support not such a moderator variable weakening influence of stress work to journalist performance. Locus of Control weaken influence of stress work to journalist performance. (g) Performance have an effect on to satisfaction journalist job. (h) Appreciation have the character of can strengthen influence of performance to satisfaction of journalist job. Other meaning as finding, is concerning assessed performance as according to criterion, will give satisfaction given by assessment is superior opinion or opinion of others will not give satisfaction. Company of mass media as a institution of profit claimed to have standard assessment of performance to assess his journalist.

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