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Jurnal Administrasi Kesehatan Indonesia

JAKI
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Published by Universitas Airlangga

ISSN : 23033592 EISSN : 25409301 DOI : -

Core Subject : Health,

Health Professions

Jurnal Administrasi Kesehatan Indonesia (JAKI) is a scientific journal that contains editorials, research articles, and literature reviews related to the scope of the management, organization and leadership in health institutions. This journal is supported by practitioners and scientists from various institutions which involve expertises in health management and health organization. JAKI (p-ISSN 2303-3592, e-ISSN 2540-9301) has mission in developing knowledge in health administration through publication. Based on this mission, this journal aims at facilitating numerous experts in the field of Health Administration to share their ideas and scientific studies in order to improve the quality of healthcare services.

Arjuna Subject : -

Articles 304 Documents

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SUITABILITY BENEFIT PACKAGE THAT RECEIVED BY THEPARTICIPANTS OF INSURANCE IN THE HEALTH CARECENTER UNIVERSITAS AIRLANGGA Setiawan, Iwan; Rochmah, Thinni Nurul
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTBenefit package provided for policyholderis expected to be in accordance with policyholderâs expectations. This research aimed to evaluate the conformity of the benefit package received by policyholder in Airlangga Health Care Center.This was descriptive study with cross sectional design. Data analysis quantitative with observational data.The population was all employees of Airlangga Health Care Center. The results of this study show that the total cost of health care in the PLK-UA in 2009 amounted to IDR 1.232.974.580, while the income was IDR 1.309.680.000. Based on the result, the calculation shows that the benefit package received by policyholders is worth the premium paid in the amount of IDR 60.000 per year.These conclutionis the implementation managed care insurance system that provides maximum service to policyholders by means of giving back the premium thathas been paid by the policyholders in the form of benefit package or development of facilities and infrastructure. However,revised service package provided by Airlangga Health Care Centershould be reconsidered in order to meet the expectations of policyholders.Keywords:benefit package, health insurancepremium, policyholders

ANALYSIS OF EFFECT COMMUNICATION, LEADERSHIP AND TEAM WORK FOR EMPLOYEE DISCIPLINE OF X HOSPITAL SURABAYA Dila, Afifah Nasyahta; Rochmah, Thinni Nurul
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTDiscipline is one of significant factors that increase the employeeâs perfomance. One of discipline indicators is absenteeism. Absenteeism rate of employee in 2014 was high especially for alpa (22,35%). Purpose of this research analyze communication, leadership and team work influence to discipline employees.This research using cross sectional method. Respondents are 36 employees. The sampling through stratified random sampling. The location is in a hospital. The result of this research showed the effectivity of communication level is in moderate cathegory (50%). The hospital leadership has supported employees to be discipline (50%). The effetivity of team work level is high (77,8%). The result of linier regression tests between dependent variable with several independent variables showed that communication (p=0,024) and teamwork (0,004) variables influence employees discipline.Based on the results, to enhance the effectivity of communication by regulating information flow and utilizing feedback. To enhance the effectivity of team work by making an event can increase the flexibility, cohesivity, viability dan communication team such as outbound.Keywords: communication, discipline,Â leadership and teamwork

CORRELATION EMERGENCY STATUS WITH ATTENDANCE OF EMERGENCY ROOM AT RSUD IBNU SINA KABUPATEN GRESIK Hardyanti, Hikmah Ridho; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ The number of non-emergency patients is high from normative visit an indication of problems in the Emergency Room. The purpose of this study to analyze the relationship between the patients assessment of the provider or hospital with emergency status. This study examines the factors that exist in hospitals, among others, policy about patients who come, the physical condition of buildings, facilities, skilled human resources. The study involved 172 patients who ever went to the Emergency Room RSUD Ibnu Sina Kabupaten Gresik in June 2014, data were taken with visit their homes to conduct interviews based on a questionnaire. The independent variable in this study is the emergency of the patients status while the dependent variable is the policy of the patients who come, the physical condition of buildings, facilities, skilled human resources. Data were analyzed using the relationship test Chi-square (Î± = 0.05). The study states that the factors comprising hospital policy on patients who come, the physical condition of buildings, facilities and skilled human resources and discipline to have a relationship with the emergency of the patients status. Variable physical condition of buildings, facilities and skilled human resources need to be considered and improved the quality of emergency services.Â Keywords: facilities, hospital, status of emergency, the physical condition of Â Â Â Â Â Â Â Â Â Â buildings

THE INFLUENCE OF BRAND KNOWLEDGE IN CHOOSING HOSPITAL Setyawati, Candra; Rochmah, Thinni Nurul
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ Brand knowledge is an information and public knowledge measurement related to consuming product. Low of care visit in clinical care of specialist dental health and hospital are 22% from maximum supply count each year, so it needs to analyze the decision of choosing Airlangga University Dental Health and Hospital based on brand knowledge. This study was an observational analytic, and based on the time, this study was cross-sectional study with stratified random sampling. There were 100 respondents that participated in this study. Statistical test used logistic regression. The result of this study indicated that there was no effectbetween brand awareness with the public desicion to visit Airlangga University Dental Health and Hospital (p=0,746) and also there was no effectbetween brand image with the public decision to visit Airlangga University Dental Health and Hospital (p=0,138). This study concluded that there was no effectof brand knowledge (that consists of brand awareness and brand image) toward the public decision in choosing Airlangga University Dental Health and Hospital. According to the result, Airlangga University Dental Health and Hospital should improve their medical service quality by advertising and dissemination of their medical service information.Â Keywords: brand awareness, brand image, brand knowledge,Â decision, Â Â Â Â Â Â Â Â Â Â Â Â Â hospital

CORELLATION BETWEEN MARKETING MIX OF NURSING CARE WITH PATIENT LOYALTY Rita, Nova
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTHigh public interest to go abroad for treatment need to be a particular concern for hospitals in the country. The hospital is not only able to create berkelualitas services but also need to create loyalty to the patient. Loyalty will be created if any implementation of nursing services mix well done. This study aims to determine the relationship of nursing mix shipping services with patient loyalty. This type of survey research with cross sectional analytic study with a sample of 68 people. The way to get the sample with stratified proportional is random sampling. The research result was analyzed by using chi square and logistic regression test. The result of research showed that there is a significant relationship between the marketing mix with nursing service ( product, place, price, promotion, people, and process, as well as physical evidence) with the patient loyalty in which score p > 0,05. A conclusion of the research is simplified that there is a relationship between the marketing mix with hospital service for the patient loyalty. The relationship could be seen at people variable and health insurance with patient loyalty. The development division for service and marketing at hospital is necessary to apply the specific cost as to promote the old patient and the qualified service of nursing. The other major focus want to develop the healthy service of nursing treatment, also provide the patientsâ satisfaction, thusÂ it make patientsâ loyalty on the installation of hospitality of Ambun Pag.Keywords: mixed, marketing, loyalty, patients

PARTNERSHIPS SYSTEM ANALYSIS IN IMMUNIZATION PROGRAM BASED ON THE ROLE OF FORCES THE VILLAGE, MIDWIFE VILLAGE, AND SOCIETY Arifada, Aqsha Yuldan; Rochmah, Thinni Nurul
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ Sumenep regency as the most eastern districts in the region Madura have not been able to meet the target of Universal Child Immunization (UCI) coverage in accordance with the Minimum Service Standards (SPM) Indonesian government. Application of the village partnership system is expected to increase the scope of UCI in the village. This research is aimed to analyze the inputs, processes, and outputs the village partnership system is based on the role of village officials, village midwives, and society. This study uses observational descriptive with cross sectional design. Samples were collected using stratified random sampling method consist of the villages, midwives, and community groups. The result showed that the majority of village officials, midwives, and community groups unoptimal in partnership system in the village, so the need to improvements to the village partnership system is good an solid. There was no significant effect of the variables role of village officials and midwives to result UCI village coverage. On community variables, the process of partnership, and the result of partnership, there are several variables that have significant influence. Based on the survey result it can be concluded that the system of partnership in the area Puskesmas do not use the integrated partnership model, but using a network model of partnership.Keywords: community development, immunization, partnership, Universal Child Immunization

WEAKNESS OF WORKLOAD INDICATORS OF STAFFING NEED IN CALCULATING THE NUMBER OF HEALTH WORKERS IN PUBLIC HEALTH CENTER Permatasari, Eska Distia; Pudjirahardjo, Widodo Jatim
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ Workload Indicators of Staffing Need (WISN) was a method for calculating the number of health worker in Public Health Center. However, the result from previous studies show that this method had some weakness. Public Health Center in Pacarkeling Surabaya had problem in the shortage of health worker. Previously, Workload Indicators of Staffing Need was applied to assess the health worker. This study identified the weakness of WISN by company to the objective workload. This was an observational study by using total population of medical, midwifery, and nursing staff in Pacarkeling Surabaya Public Health Center. WISN calculation method was performed to get the final result. They were the number of staff needs and the value of ratio. This ratio compared with the result of objective workload calculating to show the weakness of WISN method. WISN method is not appropriate when applied in Public Health Center. There were some weakness in the WISN method that made this method was less accurate. It is because health worker donât carry out their job based on main duty, the method using data from previous years and donât pay attention to labor of productivity.Â Keyword: weakness of WISN, the number of health worker, Public Health Â Â Â Â Â Â Â Â Â Â Â Center

ANALYSIS OF ASSESSMENT AND EXPECTATION DENTAL POLYCLINICâS PATIENTS WITH SPIDER WEB METHOD BASED ON DABHOLKAR QUALITY DIMENSION Permatasari, Mustika Dyah; Haksama, Setya
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ There are many factors that determine health care service quality. One of them is the internal factor. This research was done to arrange recomendation increasingdental polyclinic utilization based on Dabholkar quality dimention.This was an observational study with cross sectional design of the 70 respondents who are representing dental polyclinicâs patient in a month. Data were collected by questionnaires distributed to respondents to identify the respondentâs assessment and expectation about physical aspects dimension, reliability dimension, personal interaction dimension, problem solving dimension, and policy dimension of dental polyclinic service quality. The conformity between assessment and expectation of respondentson service quality was analyzed based on Dabholkar quality dimension by using spider web. The results showed that most dimensions have been suitable about reliability dimension, personal interaction dimension and problem solving dimension. While the conformity of physical aspects dimension and policy dimension are not quite good. The conclusions showed that physical aspects dimension and policy dimension are the top priority, while reliability dimension, personal interaction dimension and problem solving dimensionneed repairement are still need to be maintained. Â Keywords: Dabholkar quality dimension, physical aspects dimension, policy Â Â Â Â Â Â Â Â Â Â dimension

ASSESSMENT OF HEALTH CENTERS AND HOSPITALS ABOUT THE EFFECTIVENESS OF MATERNAL REFERRAL SYSTEM IN SURABAYA DISTRICT Yonara, Stevie; Wulandari, Ratna Dwi
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACT More than 80.0% maternal deaths occured in hospital in Surabaya between 2012-2014. Most of them who died in hospital were referral patients from midwife, private clinics, and public health centers. This study assessed the effectiveness of maternal referral system based on perspective of public health centers and hospitals in Surabaya. This was a descriptive cross sectional study. Samples were 43 public health centers in Surabaya and two main referral destination hospitals. Data was collected by interviewing one representative midwife in each public health center and hospital. This study showed that a total of 81.4% health centers assess that maternal referral system in Surabaya District was quite effective. While, one of the hospital assessed quite effective, and the other assessed less effective. The reason was because public health centers difficulty to contacting hospitals about referral, hospitals often rejected referral case, pregnant women often do self-referral to hospital, and incompatibility referral reason by most of public health centers. So it was necessary to repair maternal referral system at Surabaya based on identification of each variables in effectiveness of maternal referral system.Keywords: effectiveness, hospitals, maternal refferal system, public health center

WAITING LINE ANALYSIS PATENT DRUGS SERVICES IN PHARMACY OUTPATIENT SERVICES Sujoko, Aris; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTDuring 2013 until 2014, pharmacy outpatient services had not reached indicator of the standard minimum service. The average time of respons time was over the standard minimum service. It caused complain from patient, in 2014 the highest complain was 83% about time services. The objective of this research was to find better model queueing system to decrease the waiting time. This study is a quantitative descriptive study with cross sectional design and observational method. The sample calculated by proportional random sampling formula, with 74 prescription and collected by accidental random sampling in peak time. Primary data was obtained by observation and secondary data was collected from documentations in pharmacy outpatients service. The highest service time occured in drugs preparation process with 3.71 minutes and the highest waiting time occured in last checking drugs process. The highest utilization rate occurred in drugs preparation process with 256% and after simulation became 73% with increased service rate in 81%. The lowest utilization rate occurred in giving drugs process was 19%. The conclusion from this study was the drugs preparation process had high workload and caused queueing. A suggestion from this research was to add workload for giving drugs process to help drugs preparation process.Â Keywords: outpatient pharmacy, queueing system, simulation

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