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Jurnal Manajemen Atma Jaya

JM
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Published by Universitas Katolik Indonesia Atma Jaya

ISSN : 18296211 EISSN : 25974106 DOI : -

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Manajemen memuat informasi hasil kegiatan penelitian pemikiran konseptual di bidang ilmu manajemen. Sarana komunikasi ilmiah ini diterbitkan oleh Fakultas Ekonomi Universitas Katolik Indonesia Atma Jaya Jakarta. Terbit perdana 2004 dengan siklus terbit 2 kali setahun yaitu pada bulan Mei dan November

Arjuna Subject : -

Articles 245 Documents

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DARI SUDUT PANDANG PASIEN DAN PENDAMPING PASIEN ( STUDI KASUS DI RS MEDISTRA, JAKARTA) Beny Mutiara Wardani; Efendi Efendi
Jurnal Manajemen Vol 11 No 1 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Along with the increasingly competitive business environment and changes in the living standards, people have changed their mindset in choosing and making judgment of hospital services. The change of paradigm requires hospitals to maintain quality of services to service users in order to achieve organization's goals. Therefore a study is conducted to determine the effect of the hospital service quality on satisfaction from the perspective of patient and their attendants. In collecting the data, the authors distribute the questionnaires in RS Medistra Jakarta on February 4 to March 5, 2013. Questionnaire was distributed to 123 patients and 123 attendants by using non-probability sampling, which is judgmental sampling. Data were analyzed using SPSS version 17 by Regression testing method.The results showed that simultaneously and partially there is an influence of Infrastructure, Quality Personnel, Process of clinical care, Administrative procedures, safety indicator, Image Hospital, Social responsibility, trustworthiness of the hospital on Customer Satisfaction from the perspectives of patient and their attendants.

ANALISIS PENGARUH BRAND IMAGE, PRICE PERCEPTION, DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY PADA PELANGGAN URBAN KITCHEN Timothy Joshua; Eddy Haryadi
Jurnal Manajemen Vol 11 No 1 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

This study was conducted to determine the influence of Brand Image, Price Perception, and Customer Service Qualityon Customer Loyalty in Urban Kitchen. The questionnaires were distributed to 150 respondents in four locations of Urban Kitchen employing simple random sampling technique. The data obtained were processed and analyzed using the Structural Equation Model (SEM) with LISREL8.72. The results indicate that Brand Image and Service Quality have significant influences on Customer Loyalty, while Price Perception does not influence Customer Loyalty.

Analisis Pengaruh Kualitas Produk , Harga , dan Lingkungan Fisik Perusahaan Kue Lapis Legit XYZ Terhadap Kepuasan Konsumen Dalam Membangun Word of Mouth Positif Lonardo Lonardo; Yasintha Soelasih
Jurnal Manajemen Vol 11 No 1 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

This research aims to analyze the effect of Product Quality, Price, and The Physical Environment on Customer Satisfaction and Positive World of Mouth. The sampling technique used in this study is convenience sampling, and the questionnaire was administered to consumers who have purchased the product. By analyzing the result of this research, it can be concluded that there are influences of Product Quality and Price on Consumer Satisfaction but there is no infleunce of the Physical Environment in the store on Customer Satisfaction. Product quality, Price and Physical Environment simultaneously influence the Customer Satisfaction to create Positive Word of Mouth.

ANALISIS PEMBENTUKAN PORTOFO OPTIMAL DENGAN MENGGUNAKAN MODEL MARKOWITZ UNTUK SAHAM LQ 45 PERIODE 2008‐‐2012 Liliana Chandra; Yudith Dyah Hapsari
Jurnal Manajemen Vol 11 No 1 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

The shares which are included in the LQ45 list attract investors., Make a portfolio diversification is necessary to minimize unsystematic risk. In this paper the authors wanted to construct an optimal portfolio in accordance with the theory of Markowitz. The data are taken from the yahoo.finance monthly data for stocks that are respectively included in LQ45 consistently in the period 2008 to 2012.. In establishing the optimal portfolio, the author uses the Linear Solver Microsoft Programming in Excel.Program. To determine the optimal portfolio, 17 shares which consistent listed in LQ45 in the period 2008 to 2012quired.. The Author formed 14 portfolios from the 14 stocks which have positive return. Portfolio Ewhich has the highest risk adjusted return (RAR) is selected as the optimal portfolio.

ANALISIS PERBEDAAN FENOMENA SHORT-TERM UNDERPRICING DAN LONG-TERM UNDERPERFORMANCE PADA SAHAM PERUSAHAAN BUMN DAN BUMS YANG MELAKUKAN IPO DI BEI TAHUN 2000--2010 Indira Rully Widhawati; Yunia Panjaitan
Jurnal Manajemen Vol 11 No 1 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

The research is intended to analyze short term underpricing and long term underperformance on state and private company shares. Samples used are 11 state company share and 97 private sector share which experienced short term underpricing with average first day return method plus 7 state company shares and 91 state company shares which had long term underperformance using 3 years buy and hold method and wealth relative. By using different test non parametric Mann-Whitney U is concluded that private sectors shares has higher underpricing level which give benefit to short term investor. While State company shares has better performance on long term with WR level reaching 1 compared to private sector shares.

ANALISIS PENGARUH LIKUIDITAS, PROFITABILITAS, UKURAN, USIA DAN PERTUMBUHAN PERUSAHAAN TERHADAP STRUKTUR MODAL Michael Dimitri; Sumani Sumani
Jurnal Manajemen Vol 11 No 1 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

The Company Capital Structure plays an important role in the financing of a company. Planning a good capital structure is an important tool to understand since with the right decision of the appropriate capital structure, the company can reduce the cost of capital (cost of capital), which means to increase the value of the company. The author conducted a research to analyze the influence of several variables, namely liquidity, profitability, size, age and growth on capital structure. The data analyzed are generated from the companies in the list LQ 45 in IDX. The author uses multiple linear regression to analyze the data. The results shows that the variables of liquidity, profitability, size, age and growth of the company negatively affect the capital structure. Of these variables only variable of growth that has a significant at alpha level of 10%.

ANALISIS EFEK MEDIASI CUSTOMER EQUITY ATAS PENGARUH CUSTOMER RELATIONSHIP MARKETING DAN CUSTOMER SATISFACTION TERHADAP BRAND EQUITY Tigor Sitorus; Ardy Ardy
Jurnal Manajemen Vol 10 No 2 (2013): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Customer service quality in the banking industry, especially private banking is a competitive advantage to survive amid fierce competition. The type of product that is almost similar to its competitors means that a bank must have a strong point in competition. This study aims to analyze the Mediation effect of Customer Equity upon Customer Relationship Marketing and Customer Satisfaction on Brand Equity. This research was conducted in Bank Danamon Jabodetabek region, which spread in 8 (eight) districts with a total sample of 124 customers. Structural Equation Modelin (SEM) by AMOS program version 22 was used to prove the effects among variables that have high loading factors. The conclusions are as follows. First, Customer Relationship Marketing has a positive and significant effect on Customer Equity. Second, Customer Satisfaction has a positive and significant effect on Customer Equity. Third, Customer Relationship Marketing has a positive but not significant effect on Brand Equity. Fourth, Customer Satisfaction has a positive but not significant effect on Brand Equity. Fiftth, Customer Satisfaction has a positive and significant effect on brand Equity. Sixth, mediation effect of The Customer Equity upon the effect of Customer Relationship Marketing and Customer satisfaction on Brand Equtiy has more power and significant than direct effect.

ANALISIS PENGARUH RETURN HARGA KOMODITI DUNIA TERHADAP RETURN INDEKS HARGA SAHAM GABUNGAN DI INDONESIA PERIODE 2000 - 2010 Reinandus Aditya Gunawan
Jurnal Manajemen Vol 10 No 2 (2013): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

In Indonesia the trend to invest in gold, silver, platinum and palladium is getting higher in the past 10 years. This study wants to find the relationship between the return of the commodity price with IHSG return as an indicator of Indonesian stocks. This relationship is sought to create a better alternative for investors. When the price of a commodity is up or down, will IHSG go up or down as well so investors can immediately shift their funds to commodity instruments or still hold shares listed in IHSG to avoid the risk of declining value of its investment. Results from this study indicate that global commodity return has a positive correlation with IHSG return. World commodity return also has an influence on IHSG return.

EFEK MOTIVASI KARIR DAN KEPUASAN KARIR PADA PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KEPUASAN KERJA PADA BANK SYARIAH “X” DI JAKARTA Sylvia Diana Purba
Jurnal Manajemen Vol 10 No 2 (2013): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

This research aims to identify and examined howthe transformational leadership influenced the job satisfaction with career motivation and career satisfaction asmoderating and intervening variables. Data were collected from 51 Syariah Bank “X” employeesin Jakarta. The result showed that career satisfaction can not be an intervening variable on the effect of transformational leadership toward job satisfaction. In the other side the career motivation have significant impact as a moderating variable when the transformational leadership is raising the job satisfaction.

ANALISIS PENGARUH BI RATE, RETURN ON ASSET, DAN RETURN ON EQUITY TERHADAP RETURN SAHAM PT TAMBANG BATUBARA BUKIT ASAM (PERSERO) TBK. PERIODE 2007-2011 Dennis Nugroho Prakoso; Sinta Boentoro
Jurnal Manajemen Vol 10 No 2 (2013): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

This research is conducted to find out the influence of BI Rate, Return On Asset, and Return On Equity on share return of PT Tambang Batubara Bukit Asam (Persero) Tbk. Data gathered is time series data which is analyzed by using GARCH method. The result indicate that only BI Rate has a significant effect.

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