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Kota surabaya,
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INDONESIA
JURNAL SOSIAL HUMANIORA (JSH)
Published by Institut Teknologi Sepuluh Nopember Surabaya
ISSN : 19795521     EISSN : 24433527     DOI : -
Core Subject :
Arjuna Subject : -
Articles 386 Documents
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Building Customer Citizenship Behavior from Relationship Quality and Perceived Value Perspective in Online Transportation Service Tatik Suryani; Indra Listyarti
Jurnal Sosial Humaniora 2020: Special Edition 2020
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v0i1.6789

Abstract

Recently, Customer Citizenship behavior (CCB) has become a research focusin marketing. However, not many researches focus on the antecedent of thisvariable from the marketing behavior perspective. The research objective isto examine the effect of Relationship Quality and Perceived Value on CCB inonline transportation services and Customer Satisfaction as the mediation inthis relationship. The research involved 400 online transportation customersin Indonesia who used a minimum of three times in this transportation. Byusing Partial Least Square (PLS), the result found that Relationship Qualityhas a significant positive effect on Customer Satisfaction and CCB, PerceivedValue has a positive significant effect on Customer Satisfaction and has nosignificant effect CCB. It means that for strengthen CCB, onlinetransportation should create customer satisfaction. Research also found thatCustomer Satisfaction has a positive effect on CCB. The implication of theresearch is online transportation should improving the relationship qualityand value for creating customer satisfaction for strengthening CCB. Customersatisfaction is an important conditions for improving CCB.
Role and Strategy of Hotel Public Relations in Returning Guests After Selat Sunda Tsunami Widya Nur Bhakti Pertiwi; Diqbal Satyanegara; Asmi Ayuning Hidayah
Jurnal Sosial Humaniora 2020: Special Edition 2020
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v0i1.7045

Abstract

The purpose of this research is to figure out the role of public relations, as wellas the strategy of public relations in the effort to improve the hotel occupancyrate in Anyer, Serang, Banten after the Selat Sunda tsunami. The methodologyused in this study is a qualitative descriptive approach, with in-depthinterviews to collect data. This method of data collection is commenced byinterviews with hotel managers in Anyer. The samples of this research are fivehotels in Anyer Serang, Banten, to represent their respective classes: five-starhotels, four-stars, three-star, and budget hotels. The results of this study showthat the PR of the hotels in Anyer have done their role well, but they have notbeen able to increase the maximum number of room occupancy of the hotelsin Anyer, Serang, Banten.
Cost-Benefit Analysis of POME Biogas Power Plant: Case Study of PLTBg Suka Damai Donny Yoesgiantoro
Jurnal Sosial Humaniora 2020: Special Edition 2020
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v0i1.6775

Abstract

Palm Oil Mill Effluent (POME) is a byproduct of processing fresh palm fruitbunches into crude palm oil (CPO) which has negative externalities in theform of gas containing methane, carbon dioxide and other greenhouse gases(GHG) which is very dangerous for environmental sustainability. The use ofpome as feedstocks for biogas power plants (PLTBg) changes the negativeexternalities of pome into positive externalities such as increasedelectrification in the area around the palm oil mill (PKS) and is good forenvironmental sustainability. PLTBg Suka Damai with a capacity of 2.4 Mwwas planned to reach the Commercial Operating Date (COD) in 2019, thefinancial calculation has a cost-benefit ratio of 1.19, percentage of InternalRate of Return (IRR) of 12.84%, percentage of weighted cost of capital(WACC) 10% and a Net Present Value (NPV) of Rp 21,275,609,209.00.Comprehending all the results, the first scenario with SCOC is the mostoptimized scenario for it provides far greater benefits to the community, fargreater than the financial revenue received by the PLTBg itself.
Politics meets healthcare? Religious misinformation in India during the COVID-19 pandemic Md. Sayeed Al-Zaman
Jurnal Sosial Humaniora Vol 13 No 2 (2020)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v13i2.8119

Abstract

India has recently become a hotspot of misinformation: the COVID-19 bringsa new opportunity for the rumor-spreaders. Of various categories, religiousmisinformation seems harmful for both Indian society and public health. Inthis paper, therefore, I tried to sketch a few necessary aspects of religiousmisinformation in India during the COVID-19. From the previous literatureand ongoing trend of Indian misinformation, I identified two importantphenomena: (a) Though Muslims produce more spiritual misinformation,most of the religious misinformation targeting Muslims is inspired byIslamophobia; (b) misinformation that tries to champion Hinduism is morerelated to the contemporary political ideologies of India. I also tried to explainhow religion as a political issue relates to public health
Efficiency Evaluation of Primary and Secondary Education Sector Performance in East Java Using Data Envelopment Analysis Bahalwan Apriyansyah; Syarifa Hanoum; Prahardika Prihananto; Siti Lailatul Mukaromah
Jurnal Sosial Humaniora Vol 13 No 2 (2020)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v13i2.7967

Abstract

Education has an important role in creating excellent human resources forthe advancement of national development. However, in Indonesia, there arestill gaps in equal access to education. This study aims to evaluate theperformance efficiency of the education sector to provide recommendationsof which considered inefficient by using the Data Envelopment Analysis(DEA) method. This study measures the technical efficiency of primary andboth secondary schools (junior and senior high School) in 38 regencies/citiesin East Java Province for three academic years (2016-2019). The resultsshowed that technical inefficiency still occurs in the implementation ofeducation in East Java. In addition, peer groups and improvement targetswere obtained for the inefficient regencies/cities. The indicators that mostinfluence the efficiency value of the education sector in East Java are theEducation Fund Allocation as the input variable and the School ContinuingRate as the output variable. The scale efficiency analysis shows that most ofthe education sector in East Java operates in decreasing returns to scale.
Model Pengukuran Tingkat Kepuasan Masyarakat Terhadap Penggunaan Jasa Transportasi Online di Wilayah Cirebon dengan Metode Fuzzy Servqual Nursaka Putra; Ilwan Syafrinal; Marsani Asfi
Jurnal Sosial Humaniora Vol 13 No 2 (2020)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v13i2.7978

Abstract

Online transportation responds to people's needs in relation to publictransport. Online transportation, which in this context is Grab and Go-Jek, isan alternative that is favored by many people, especially in the Cirebon area.This study aims to measure the level of service satisfaction received and futurecustomer expectations of online transportation services. For our purpose, weuse Fuzzy Service Quality method which is used to determine the variablecustomer needs that are not met by calculating the GAP between the servicesprovided and the expectations of the customer as the Voice of Customer,where the data collection technique is carried out by distributingquestionnaires. The results are Reliability rank 2 with a value of 0.100,Responsiveness rank 4 with a value of 0.86, Assurance rank 3 with a value of0.090, Empathy rank 5 with a value of 0.040, Tangibles rank 1 with a value of0.139. Based on these results, we suggest that an empathy-related policymaking concerning professionalism should not become an obstacle.
The Effect of Future Orientation and Financial Literacy on Family Retirement Planning Mediated by Saving Attitude Muhammad Arfan Hajam
Jurnal Sosial Humaniora Vol 13 No 2 (2020)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v13i2.7810

Abstract

One of the ways to plan for a retirement plan is by setting a part of theincome or funds owned for future life purposes. Retirement planning forfamilies is carried out so that the finances remain stable when enteringretirement. This research aims to determine the effect of future orientationand financial literacy on family retirement planning is mediated by savingattitude. The sample in the research is families in the city of Surabaya.The data used in this research are the primary results of questionnaireswith 200 samples and data analysis techniques using SEM-PLS. Theresults of this research indicate future orientation and financial literacyhas a positive effect on family retirement planning and been mediated bysaving attitude in city of Surabaya.
Gas Price Policy Analysis for Fertilizer Industries in Indonesia Based on Netback from Final Product Erwan Hermawan; Widodo Wahyu Purwanto
Jurnal Sosial Humaniora Vol 13 No 2 (2020)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v13i2.7704

Abstract

The industrial sector has an important role in the Indonesian economy. Theproblem facing the fertilizer industry is the price of gas as a raw material thattends to be expensive for the lower prices of crude oil since 2016. To overcomethis problem the government issued Presidential Regulation No. 40/2016 onsetting gas prices for the fertilizer industry but this regulation only sets floorgas prices at USD 6/MMBTU to secure revenues of gas producers.Meanwhile, the current sale gas contract for fertilizer applies an escalation.The objectives of this study are to evaluate the netback value of each fertilizerplant and assess the current gas price policy. The netback value is calculatedbased on the long-run marginal cost of urea production. The result shows thatPKT 04 and PKT 05, Pusri 1B, 2B, 3, and 4, PKC 1A and 1B, and PKG havelower netback value than gas price contract, except for PKT plant based onaverage has the highest netback value, because they use pricing mechanismthat linked to oil and product price. From this calculation the current gasprice policy needs to be adjusted to keep the fertilizer industry profitably.
Analisis Semiotika Pierce pada Pertunjukan Tari Dhânggâ Madura Ulfa Sufiya Rahmah; Sujinah; Ali Nuke Affandy
Jurnal Sosial Humaniora Vol 13 No 2 (2020)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v13i2.7891

Abstract

Dhengge dance embodies the description of fishermen's activities that have asense of beauty that is caused by movement and music produced by the mouth.Human life cannot be separated from signs, and signs always have a load ofmeaning. The symbols contained in this dance were analyzed qualitatively byPierce's semiotics. The costumes of the dancers are interpreted by thefishermen as having a firm attitude and a fighting spirit in facing life, steadfastand tough. Freedom, openness, simplicity, courage, manliness, and persistenceare among the cultural ethos of the Madurese people. The dance movementdepicts a trip to go to sea, search for fish to return to the beach, which meansthat life can be likened to running a boat into the middle of the ocean which attimes is hit by big waves and strong winds, the boat to lose control, losedirection and even sink. For that we need planning, hard work, togetherness, asense of brotherhood and require patience, confidence, persistence, andsurrender.
Investigasi Perilaku Compulsive Buying Berdasarkan Pembayaran NonTunai, Lingkungan Sosial, dan Kondisi Keuangan Berto Mulia Wibawa; Malvin Piero; Ribka Anintha Miyagi
Jurnal Sosial Humaniora Vol 13 No 1 (2020)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v13i1.4926

Abstract

The behavior of people living in Surabaya is different from people from othercities, including the shopping behavior of the students in Surabaya. Students inSurabaya have more temptation to behave negatively in shopping. Itencourages the occurrence of irregularities in shopping. Such action isclassified as compulsive buying. Compulsive buying is a spending behaviorbased on a strong desire that makes people lose consciousness and can notcontrol themself. This study aims to analyze the effect of sales promotion,cashless payment, social environment, and financial condition on compulsivebuying on university students in Surabaya. The method used is descriptiveanalysis with multiple cross-sectional designs. Data were analyzed withStructural Equation Modeling. The result of this research showed that salespromotion, cashless payment, and financial condition variables have a positiveeffect on compulsive behavior on university students in Surabaya.

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