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Fakultas Ilmu-Ilmu Sosial Universitas Dehasen Bengkulu Jl. Meranti Raya No. 32, Sawah Lebar, Bengkulu Telpon: 0736-22027
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Professional : Jurnal Komunikasi dan Administrasi Publik
Published by Universitas Dehasen Bengkulu
ISSN : 24072087     EISSN : 2722371X     DOI : https://doi.org/10.37676/professional
Core Subject : Science,
Decision Sciences, Operations Research & Management
Arjuna Subject : -
Articles 454 Documents
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Analisis Tingkat Pemahaman Mahasiswa Universitas Jambi Terhadap Konsep Dasar Komunikasi Non Verbal Mohamad Muspawi; Shalsa Nabilla; Jubaidah Lisa S; Lisa Rahmayanti
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4456

Abstract

Penelitian ini bertujuan untuk mengkaji tingkat pemahaman mahasiswa Universitas Jambi terhadap konsep dasar komunikasi nonverbal. Metode penelitian yang digunakan adalah metode kualitatif yang menggunakan kajian pustaka dan mengikutsertakan subjek mahasiswa Universitas Jambi sebagai responden. Kajian pustaka digunakan untuk memperoleh informasi dan gagasan penting tentang komunikasi nonverbal, sedangkan subjek penelitian, yaitu mahasiswa dari Universitas Jambi sebagai sumber data. Hasil analisis data menunjukkan bahwa mahasiswa Universitas Jambi memiliki pemahaman konsep dasar komunikasi nonverbal yang baik, yang meliputi interpretasi, penggunaan ekspresi wajah, pemahaman bahasa tubuh, perbedaan komunikasi nonverbal antar budaya. Hasil penelitian ini akan memberikan informasi yang berharga tentang pemahaman mahasiswa tentang komunikasi nonverbal dan dapat menjadi dasar untuk menciptakan strategi pembelajaran yang lebih efektif di masa mendatang. Hasil penelitian ini juga dapat memberikan kontribusi bagi pengembangan kurikulum yang dirancang untuk kebutuhan mahasiswa dalam memahami dan menerapkan konsep-konsep dasar komunikasi nonverbal.
Implementasi E-filing Dalam Pelayanan Publik di Kantor Pelayanan Pajak Pratama Kota Sukabumi 2022 Jilan Ramzy Kirana; Yana Fajar FY Basori; Dian Purwanti
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4457

Abstract

Program e-filing merupakan bentuk penerapan tata kelola digital di KPP Pratama Kota Sukabumi dan mulai diterapkan pada tahun 2016 yang awalnya mengacu pada Inpres No. 3 Tahun 2003 tentang kebijakan dan strategi nasional pengembangan pemerintahan elektronik. Fokus permasalahan penelitian ini adalah pelayanan perpajakan yang masih dilakukan secara manual. Teori yang digunakan adalah teori implementasi dari Michael Hill dan Peter Hupe (2002) yang memiliki tiga dimensi yaitu implementasi, pencapaian, dan penyelesaian. Metode penelitian yang digunakan adalah kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data menggunakan observasi, wawancara dan dokumentasi. Hasil penelitian ini, penerapan e-filing belum efektif karena masih ditemukannya pelaporan pajak secara manual; belum optimalnya pencapaian tujuan program e-filing karena masih terjadi antrian pelaporan pajak secara manual; penyelesaian belum efektif karena strategi sosialisasi yang diterapkan belum mampu menjangkau seluruh wajib pajak di wilayah Kota Sukabumi. Sehingga peneliti dapat menyimpulkan bahwa implementasi e-filing di KPP Pratama Kota Sukabumi belum berjalan efektif. Oleh karena itu, peneliti menyarankan perlu adanya perbaikan strategi agar implementasi e-filing berjalan maksimal sehingga tujuan program tercapai secara efektif. Sehingga peneliti dapat menyimpulkan bahwa implementasi e-filing di KPP Pratama Kota Sukabumi belum berjalan efektif. Oleh karena itu, peneliti menyarankan perlu adanya perbaikan strategi agar implementasi e-filing berjalan maksimal sehingga tujuan program tercapai secara efektif. Sehingga peneliti dapat menyimpulkan bahwa implementasi e-filing di KPP Pratama Kota Sukabumi belum berjalan efektif. Oleh karena itu, peneliti menyarankan perlu adanya perbaikan strategi agar implementasi e-filing berjalan maksimal sehingga tujuan program tercapai secara efektif.
Analisis Kualitas Pelayanan Publik Di Kelurahan Cipaganti Kecamatan Coblong Kota Bandung Aditia Mulawarman; Soeganda Priyatna; Sahroni Sahroni
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4495

Abstract

The background of this research is that the quality of public services shown by employees in Cipaganti Village, Coblong District, Bandung City, has not been running optimally. This study aims to find out how the quality of public services is shown by employees in Cipaganti Village, Coblong District, Bandung City, as well as what factors hinder the quality of public services in Cipaganti Village, Coblong District. The variables in this study are the quality of public services which consist of indicators of physical evidence, reliability, responsiveness, assurance, and empathy. The type of research used is qualitative research. The research method used is descriptive method. Data collection techniques using a research questionnaire. Data collection techniques used observation and structured interviews with research informants. The data analysis technique used is descriptive analysis. The results of the study show that overall the quality of service shown by employees in Cipaganti Village, Coblong District, Bandung City is quite good, although there are still a number of things that must be considered and improved by Cipaganti Village, Coblong District, Bandung City.
Analisis Kualitas Pelayanan Publik Di Kelurahan Cibeureum Kota Cimahi Darilah Slopiatul Adawiyah; R Iim Takwim; H. Daros
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4498

Abstract

Public service is an activity that involves at least two people, namely the party serving and the party being served. At this time it is said that service cannot be separated from human life because society always demands quality public services from an employee perspective, even though these demands are not in accordance with public expectations, the services that have occurred so far have been inaccurate or often late. This is indicated by the existence of various public complaints conveyed through the mass media, which can lead to an unfavorable image of government officials. Considering that the main function of the government is to serve the community, the government needs to strive to improve the quality of service. This study aims to determine and analyze the quality of public services in the Cibeureum Village, Cimahi City. This study uses qualitative research methods in a way that describes synergistic problems when the research is carried out. Data collection techniques are carried out by observation, interviews and documents. The instruments used in this study were observation sheets, interview sheets, and structured documentation made by the researchers themselves. The results showed that the quality of public services in the Cibeureum sub-district was in accordance with the existing terms and products, besides that public services in the Cibeureum sub-district had a fairly good level of timeliness and alertness so that people were enthusiastic enough to use public services.
Pengaruh Kompetensi Pegawai Terhadap Kepuasan Penyedia Pengadaan Barang Dan Jasa Dalam Menggunakan Aplikasi E-Procurement Di Pemerintah Daerah Kota Cimahi Eka Susilawati; Yudi Darsono; Aditia Mulawarman
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4499

Abstract

Based on the results of research conducted by researchers at the Cimahi City Office, researchers found the problem was the low level of satisfaction of providers of goods and services procurement. The purpose of this study is to determine the extent to which employee competence relates to the satisfaction of goods and services procurement providers in using e-procurement applications in the Cimahi City Regional Government. The method used in this research is a quantitative research method through a descriptive approach. The number of community samples listed is a sample of 62 members of the population. The survey results reveal that there is a correlation between employee competence and satisfaction. The large correlation coefficient is 0.848 (R). R in the correlation, or the correlation between two or more independent variables on the dependent variable shows moderate correlation. The influence of competence on satisfaction is classified as a fairly high influential category of 71.9%, this proves that employee competence has a positive and significant effect on the satisfaction of providers of goods and services, while the remaining 28.1% is the influence of other variables not examined in this study.
Pengaruh Implementasi SIPD Terhadap Kinerja Pengelola Keuangan Pada Sekretariat Dewan Perwakilan Rakyat Daerah Kota Cimahi Malasari Dewi; Nia Sumiati; Warman Suryaman
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4500

Abstract

This study aims to examine the effect of the Implementation of SIPD in Financial Managers at the Secretariat of the Regional People's Representative Council of Cimahi City. The type of research used in this research is explanatory research. The sample of this study were 36 employees managing the finances of the Secretariat of the Regional People's Legislative Assembly of the City of Cimahi. Data processing using SPSS 23.0 software. The test equipment used in this study is descriptive statistics and multiple linear regression analysis. The results of the study show that the implementation of SIPD either simultaneously or partially has an effect on financial performance.
Analisis Kinerja Pegawai Pada Kelurahan Cigugur Tengah Kota Cimahi Lufni Ramdiani; An-Nisa Diana; Ahmad Johan
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4507

Abstract

Tujuan dari penelitian ini untuk mengetahui dan menjelaskan kinerja pegawai Kelurahan Cigugur Tengah Kota Cimahi. Teknik pengumpulan data yang digunakan terdiri dari data primer dikumpulkan dengan menggunakan teknik daftar wawancara dan data sekunder yang dikumpulkan dengan menggunakan teknik observasi serta dokumentasi. Teknik pengumpulan data merupakan langkah-langkah dalam mendapatkan data, yaitu suatu cara pengumpulan data yang digunakan oleh peneliti untuk memperoleh informasi dengan tanya jawab secara lisan dan tatap muka dengan responden. Sementara teknik analisis data yang dipergunakan adalah metode deskriptif kualitatif yaitu penelitian yang sangat relevan digunakan untuk mengkaji lebih dalam dari beberapa fenomena yang terjadi pada Kelurahan Cigugur Tengah Kota Cimahi terkait dengan kinerja karyawan. Hasil penelitian yaitu kinerja pegawai baik dari aspek kuantitas, kualitas dan waktu dapat dikategorikan sudah baik. Adapun saran yang disampaikan peneliti adalah pegawai Kelurahan Cigugur Tengah Kota Cimahi diharapkan untuk terus meningkatkan kinerja dalam memberikan pelayanan administrasi kepada masyarakat dengan cara meningkatkan aspek aspek baik kuantitas, kualitas maupun waktu.
Efektivitas Pelayanan Ojek Difa Bagi Pemenuhan Hak-hak Penyandang Disabilitas di Daerah Istimewa Yogyakarta Khayu Rohmi
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4564

Abstract

Tujuan penelitian ini adalah untuk mendeskripsikan dan menganalisis efektivitas pelayanan Ojek Difa dan mengetahui faktor penghambat dalam efektivitas pelayanan Ojek Difa bagi pemenuhan hak-hak penyandang disabilitas di Daerah Istimewa Yogyakarta. Penelitian ini merupakan penelitian deskriptif kualitatif dengan menggunakan data primer dan sekunder. Informan dalam penelitian ini adalah kepala pengelola sarana prasarana Dishub DIY, operator RTMC Ditlantas DIY, pendiri Ojek Difa, bendahara Ojek Difa, pengemudi Ojek Difa dan pengguna layanan Ojek Difa. Instrumen penelitian adalah peneliti sendiri yang dibantu dengan pedoman wawancara, alat perekam dan pedoman observasi. Teknik pengumpulan data dilakukan melalui wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa efektivitas pelayanan Ojek Difa bagi pemenuhan hak-hak penyandang disabilitas di Daerah Istimewa Yogyakarta belum berjalan efektif. Dilihat dari indikator efektivitas menurut Gibson dalam Tangkilisan (2005), yaitu kejelasan tujuan yang hendak dicapai, kejelasan strategi pencapaian tujuan, proses analisis dan perumusan kebijakan yang mantap, perencanaan yang matang, penyusunan program yang tepat, tersedianya sarana dan prasarana dan sistem pengawasan dan pengendalian yang bersifat mendidik. Pelayanan Ojek Difa belum sepenuhnya berjalan efektif dikarenakan sebagian dari pengemudi belum memiliki SIM D dan belum adanya izin beroperasi Ojek Difa.
Organizational Communication Patterns in Implementing the Vision and Mission of the Bontang Sundanese Wargi Society in Bontang City Anita Ardianty Nugget Oktavianoe
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4565

Abstract

Organizational communication patterns in an organization are an important factor in the success of the organization. Good communication will produce good results to realize the vision and mission of the organization. This research aims to find out how communication is carried out from superiors to subordinates to empower the Sundanese community or members. This research is a qualitative research with interview, observation and documentation methods, using 6 informants from Paguyuban Wargi Sunda Bontang structurally selected to be interviewed. The results show that the communication patterns used by the Wargi Sunda Bontang Association in implementing its vision and mission are using Diagonal Communication Patterns, Horizontal Communication Patterns and Vertical Communication Patterns. The suggestion of this research is that Paguyuban Wargi Sunda Bontang Bontang City should be made an art certification as a legal umbrella in every activity carried out.
Strategi Peningkatan Kinerja Pemerintah Kota Batam: Peningkatan Kesadaran Masyarakat Untuk Membayar Pajak Bumi Dan Bangunan Rendi Hairudin; Etika Khairina
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4571

Abstract

Tax is a mandatory assessment imposed on the people for the benefit of the state. Taxes serve as a tool to fund government expenditures, such as building projects and civil servant salaries. The purpose of this research is to show the barriers that prevent individuals from paying their taxes and uncover the tactics that the Batam City government uses to increase taxpayer awareness. Qualitative descriptive method was adopted in this investigation. Interviews and observations are used as data collection techniques. Researchers used a triangulation technique, a multi-method approach to data collection and analysis. The findings of this study indicate that Batam City's tax collection that does not reach the government's target is caused by a combination of non-compliance. by taxpayers and a complicated tax system that is difficult for the general public to understand.

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