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INDONESIA
UNEJ e-Proceeding
Published by Universitas Jember
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Core Subject : Education,
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Articles 1,005 Documents
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Quality and Service Innovation Affecting Customer Satisfaction Through PDAM Billing Awareness Ady Setiawan; Ni Nyoman Putu Martini Ghotama; Novita Ekasari
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

PDAM Kabupaten Jember, as a regional company providing drinking water services, focuses on improving service quality and implementing service innovations. Data on customer complaints that have increased since 2016-2019 shows that there is customer dissatisfaction with the services of PDAM Kabupaten Jember. The study aimed to examine the effect of service quality and innovation on customer satisfaction of PDAM Jember through customer awareness in paying PDAM water tariff bills. The research sample was 100 people who were taken using a simple random sampling method. The data analysis technique used warp PLS software to test the direct and indirect effects of the research variables. The research findings directly affect service quality and innovation on consumer awareness, a direct influence on service quality and innovation on customer satisfaction, and the effect of paying tariff awareness on customer satisfaction. The research findings also show an indirect effect of paying tariff awareness, strengthening the relationship between quality and service innovation on customer satisfaction. There is an indirect effect of paying tariff awareness, which strengthens service innovation on customer satisfaction. Keywords: Quality, Innovation, Awareness, Customer Satisfaction
Community Economic Recovery Strategy During The Covid-19 Pandemic Through Optimalization of Rural Economic Potential in Licin District, Banyuwangi Regency Kanthi Pangestuning Prapti
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

The current covid-19 pandemic has an impact on various sectors of the economy. Licin subdistrict is one of the subdistricts in Banyuwangi regency that has considerable potential in the agricultural sector, small and medium micro enterprises (SMEs), and tourism. This potential can be used as an economic booster for the main community in Licin District in the current covid pandemic. This study aims, among others, a) to know the economic potential of the village in Licin District; b) identify the impact of covid-19 on the community economy in Licin District, and c) formulate a strategy for economic recovery during the pandemic based on the economic potential of the village in Licin District. The research uses the SWOT method to identify internal and external factors of economic potential, as well as the AHP method to determine the necessary strategy alternatives. Based on the results of the study, it can be seen that the impact on the agricultural sector, among others: almost no effect on demand, rising production costs, increased shipping costs, and the supply chain process is disrupted due to disrupted logistics distribution. Impacts on the SME sector include: weakening of public purchasing power, decreased turnover, increased shipping costs, rising prices of some business raw materials, reduced production of goods, and supply chain process disrupted due to disrupted logistics distribution. While the impact on the tourism sector is a decrease in the number of tourists so which causes businesses that support the tourism sector to be weakened (travel agents, tour guides, restaurants, hotels, homestays). The priorities of the proposed strategy from the most important to the lowest level of interest are to build cooperation with stakeholders, integrated agricultural management with sustainable technology, strengthening the institutions of BUMDES by optimizing the participation rate of productive age, Adaptation, and innovation of SMEs with the use of digital technology. Keywords: Village potential, Covid-19 impact, Strategy, Economic recovery.
The Impact of Consumer Behaviour Megashift on Unilever's Product Strategy During COVID-19 Crisis Annissa Nur Imani Fithry; Muhammad Irhas Zulfani Putra Hariyanto; Elok Sri Utami
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

The Covid-19 pandemic has made many changes. The changes that rapidly occur, resulting in the consumer's behaviour change in obtaining goods and services. Unilever is a global consumer goods corporation that manufactures everyday items such as soap and food. It is one of the oldest multinational corporations, with products sold in over 190 countries. During the Covid-19 outbreak, demand for products and services has plummeted, and Unilever has reacted strongly to the problem. This study aims to explore how Covid-19 affected Unilever and how Unilever improved the company's welfare. The research method used is descriptive. Data were collected from news articles, websites, and other reviews. To summarize the facts, Unilever is mostly unaffected by the Covid-19 epidemic because most of its products are considered needs and are widely recognized. Keywords: Consumer Behaviour, Unilever, Product Strategy, Covid-19, Impact
The Effect of Inflation and Currency Exchange Rates on Stock Price of Cigarette Sub-Sector on the Indonesia Stock Exchange Arfianty Arfianty; Fatimah Fatimah; Selfy Maulidya
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

This research aims to determine the relationship between the level of inflation and the Rupiah exchange rate against the US Dollar to share prices partially and simultaneously in the cigarette sub-sector listed on the Indonesia Stock Exchange. This study uses a quantitative approach to data testing, descriptive analysis between variables and, verification analysis to test and determine the magnitude of the influence of the variable between inflation and currency exchange rates on HM Sampoerna TBK's cigarette sub-sector share prices on the Indonesia Stock Exchange for the 2017-2019 period. The research conclusion based on testing obtained for the significance value of inflation on stock prices is 0.434> 0.05, so it can be concluded that H1 is rejected, which means that there is no significant effect of inflation on stock prices. It was known that the significance value for currency exchange rates on stock prices is 0.000 < 0.05. So it can be concluded that H2 is accepted, which means there is a significant influence between currency exchange rates on stock prices. The coefficient of determination (R2) of the inflation and exchange rate variables can explain the share price of 75.3%. Keywords: Currency Exchange Rates, Inflation, Share Prices.
Modeling of Three-Stage High Pressure Heater with Heat Mass Balance in Business Steam Power Plant A Haqqo; E Tridianto; HE Gayuh Prasetya
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

The steam power plant is one of the business selling electrical products to be sold in state electricity distributors. Steam power plant requires a steam generator support system in order to have high efficiency. One of the components for increase efficiency is the High-Pressure Heater (HPH). Generally, The HPH consists of two main parts the shell side where hot steam flows and the tube side where the feedwater flows. So it is necessary to ensure that the energy used can be absorbed maximally in the HPH. To determine the effectiveness of this can be done by modeling according to the installed plant. In this paper, a three-stage HPH model is simulated to determine the performance, and then the Heat Mass Balance calculation will be carried out from the steam used on the shell side and the heated feedwater on the tube side. From the HPH modeling, the simulation will show how much energy can be absorbed by the feedwater. The heat loss at these 3-Stages HPH is 7613.70 kJ/s until 16331.43 kJ/s. Heat loss value is used for performance evaluation. From this modeling of HPH, Simulation shows good results, but the heat loss indicates that the system can be improved. Keywords: High Pressure Heater, Heat Mass Balance. Energy, Heat Loss.
Analysis of Consumer Complaint Handling on Indonesian Consumer Site Using K-Means Cluster Method Risma Petrus; Erma Suryani; Makarius Bajari
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

A consumer complaint is a consumer's right to submit a complaint about a service or product provided, or in other words, a complaint is an expression of consumer dissatisfaction either verbally or in writing caused by the loss experienced by the consumer and the non-fulfillment of the agreed agreement. The government is very aware of the various things experienced by consumers as users of goods and services. Through the presidential regulation of the Republic of Indonesia number 50 of 2017 concerning consumer protection strategies and through this regulation the relevant sectors make various efforts to improve their performance related to following up on every complaint. Non-hierarchical grouping using the k-means method is the placement of objects based on the closest group means. Through the results of data processing conducted through research on consumer submission data based on the type of complaint, it shows that there is significance in all variables of incoming complaints, completed complaints, complaints in process with a significance level (sig) less than 0.05. Therefore, there is a significant difference in the clusters formed that relate to all these variables. And in the table the largest F value is 355,957 which indicates that the complaints entered in each cluster are different. So it can be concluded that the greater the value of F, the greater the difference in cluster 1, cluster 2, cluster 3 for the variable concerned. Keywords: Method, K-Means, Complaint Handling, Cluster Analysis
Muslim Consumer Behavior Towards Halal Industry 4.0: Attitudes And Perceived Risk Anifatul Hanim; Ivana Rosediana Dewi; Nanik Istiyani
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

The development of industry 4.0 today requires the entire business industry to adapt to changes in technology and science, including the halal industry, namely by digitizing the halal industry and Muslim consumers. It is necessary to study how Muslim behavior in the decision to purchase a halal product in order to optimize the halal industry. Muslim consumers implement Islamic values and principles in consumption behavior so that they have different characteristics from consumer behavior in conventional theory. Muslim consumers are influenced by internal and external factors in making purchasing decisions for halal products, including subjective norms, perceived behavioral control, self-identity, halal awareness, religiosity, purchasing decision strategies, online consumer behavior consisting of perceived risk, technology acceptance. and online trusts. The purpose of reviewing the theory of Muslim consumer behavior is to be able to optimize the development of the halal industry by recognizing the behavior of Muslim consumers as the target market for the Muslim industry so that they can compete and develop halal products according to the needs and demands of Muslim consumers in the industrial era 4.0. Keywords: Industry 4.0, Halal Industry, Muslim Consumer Behavior, Purchasing Decisions
Inspecting the Impact of WFH Policy on Indonesian Workers to Help Improve Human Resources Quality During Pandemic Nusrhotun Aristia Zulfa; Mona Zulfa Aszar; Markus Apriono
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

This article pursues to provide an overview of WFH as a virtual communication medium, that can be used in work affairs in the new normal era. As well as the WFH policy analysis of the Indonesian worker's performance quality during the Covid-19 pandemic. That analysis is conduct so that the next time the quality of human resources and worker productivity can be improved even though it is still through WFH (working from home). And it is also hoped that this WFH policy can become a means of communication infrastructure in the future life in the new normal era. The method we use is a qualitative approach method. Qualitative research is research that is descriptive and tends to use analysis. Process and meaning are highlighted in qualitative research. This article yields the result that WFH has pros and cons, but it has a high chance to be continued with the awareness of employees to build a good atmosphere at home such as a special environment for work. Meanwhile, a management and leadership system from superiors is also needed to protect subordinates, and a two-way effort is needed either from employees or managers. Keywords: Covid-19, New Normal, WFH, WFO, Worker Productivity
Bali Van Java Tourism Village Development Model Based on Local Wisdom in Patoman Village Banyuwangi Mochamad Ardi Setyawan; Aditya Rachman
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

Patoman Village, Blimbingsari, Banyuwangi is known as Bali Van Java. This analysis takes an integrated and sustainable concept by involving the people of Patoman Village based on the idea of maintaining the existence of the local wisdom values of the Balinese people in Patoman Village 1) The concept of development based on Bali Van Java Local Wisdom is very relevant to be applied in Patoman Village, using the concept of integrated village development and integrated with the potential of the village, for example the potential of nature, culture and arts. 2) In order for the development of Patoman Bali Van Java Village based on local wisdom to develop properly, it needs to be supported by the facilities needed by the surrounding community. 3) There needs to be an integrated information center in Patoman Village as a place to carry out promotions related to the benefits of Patoman Village, both tourism and other potentials such as UMKM, and agricultural products 4) Patoman Village needs to be used as a model in managing culture so that conflicts do not occur but has an economic impact on society. 5) Environmental development needs to pay attention to local cranes in order to have aesthetic value and increase the attractiveness of tourists to visit. Keywords: Bali Van Java, Local Wisdom, Patoman Village, Tourism Village.
Contribution of Availability and Needs to Price Stability of Shallot Products (Early Cases of the Covid-19 Pandemic in Semarang) Karnowahadi Karnowahadi; Endang Sulistyani; Dody Setyadi; Clarissa Putri Kharisma
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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Abstract

This study aims to analyze the effect of Availability and Needs on the Shallot Price Stability in the Kota Semarang. This study uses secondary data that is already available at Dinas Perdagangan Kota Semarang. The data used is the daily data on shallot commodities in April and May 2020 which consists of data on Availability, Needs, and Price Stability obtained from the Dinas Perdagangan Kota Semarang. The data were tested for classical assumptions. The statistical analysis tool used is multiple linear regression analysis. The coefficient of determination in this study is 0.596, which means that the contribution of Availability and Needs to the Price Stability of shallots is 59.6% and the remaining 40.4% is influenced by other variables not examined in this study. The results showed that the availability and demand for shallots had an effect on price stability. Keywords: Shallot, Price Stability, Availability, Needs

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