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Binus Business Review
Published by Universitas Bina Nusantara
ISSN : 20871228     EISSN : 24769053     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Binus Business Review is an international journal published in March, July, and November hosted by the Research and Technology Transfer Office (LPPM) of Universitas Bina Nusantara. The journal contents are managed by the Binus Business School, Faculty of Economics and Communications, and Forum Manajemen Indonesia (FMI). BBR has been accredited by DIKTI under the decree number 158/E/KPT/2021. BBR provide a forum for lecturers, academicians, researchers, practitioners, and postgraduate students to publish empirical multidiscipline research in business & management research, from operations to corporate governance and marketing. All empirical methods including, but not limited to, qualitative, quantitative, field, laboratory, meta-analytic, and mixed methods are welcome.
Arjuna Subject : -
Articles 1,231 Documents
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Profitability as a Moderating Factor in Voluntary Sustainability Report Disclosure and Firm Value in Indonesian Non-Bank Corporations Weli Weli; Muhammad Afif Tamin
Binus Business Review Vol. 16 No. 2 (2025): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v16i2.12542

Abstract

The research investigated the effect of voluntary sustainability reporting on firm value, moderated by profitability, specifically targeting Indonesian non-financial public companies. Its originality lied in examining sustainability reporting as voluntary disclosure, given that Indonesian regulations mandated it only after 2020. The research introduced a new approach by integrating moderating variables that differentiated effects at different profitability levels, where this measure was an extension of previous studies. The research also investigated whether the level of profitability affected the strength of the relationship between sustainability reporting disclosure and firm value, as measured by stock price. The sample consisted of 41 sustainability reports from non-financial public companies between 2018 and 2020, allowing the researchers to capture the impact of voluntary disclosure on firm value before the regulatory requirements. The research utilized the PROCESS Macro by Hayes in the SPSS program to analyze the data. The findings indicate that voluntary sustainability reporting disclosure positively impacts firm value, and profitability significantly moderates this relationship. Specifically, firms with lower profitability exhibit a greater positive effect of sustainability disclosure on firm value, underscoring the importance of financial performance in enhancing the impact of voluntary disclosure. These findings contribute to stakeholder theory by highlighting the role of profitability in shaping the effectiveness of sustainability reporting. The research adds to the literature by providing new insights into the strategic value of voluntary sustainability disclosure for non-financial firms, particularly those with strong financial performance, in enhancing firm value.
Why Millennials Job Hop: Navigating Pay, Culture, and Growth Ami Fitri Utami; Ghita Ihwanul Shalihah; Trihadi Pudiawan Erhan
Binus Business Review Vol. 16 No. 2 (2025): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v16i2.12616

Abstract

The phenomenon of job hopping, predominantly observed among millennials, has been a subject of interest. The research aimed to determine what factors influence job-hopping behavior, which was widespread among millennials, and how they influenced it. Three antecedents were analyzed, including organizational culture, perceived compensation conditions, and the availability of career development opportunities. The research used a quantitative method, where a questionnaire was used to gather data. There were 329 millennial respondents gathered, and Partial Least Squares-Structural Equation Modeling (PLS-SEM) was used to analyze the data. The results show that compensation has a positive influence, while work culture and career development negatively influence job-hopping behavior. It suggests that while higher compensation increases job-hopping, improving work culture and career development can decrease it. In this case, compensation is no longer the main factor for millennial employees to stay in their jobs or current organizations. The result also concludes that organizations should provide more consideration in developing an aligned culture with millennials’ values and creating a more transparent, structured, and accessible career development plan. The research contributes to the body of knowledge on millennials’ job-hacking behavior research by integrating the organizational practices factor towards individual behavior, particularly the millennial workforce. The research differs from previous research, which usually focuses on individual factors such as job satisfaction and exhaustion. The research has several limitations, including the number of respondents and geographical coverage. Hence, a larger sample and expanded geographical survey coverage are needed to enhance the potentiality of generalization of the research result.
The Impact of Environmental, Social, and Governance (ESG) Practices on Service Quality and Business Reputation in the Restaurant Industry Haryadi Sarjono; Ine Silviya; Jang Jae Hyeok
Binus Business Review Vol. 16 No. 2 (2025): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v16i2.12641

Abstract

The food service industry plays a key role in the economy of a country. The research examined the impact of Environmental, Social, and Governance (ESG) practices on the service quality and reputation of tteokbokki restaurants in Korea and Indonesia. The research employed a quantitative and verification approach, utilizing a cross-sectional method that involved surveys and interviews with 30 respondents, including restaurant customers, business owners, and culinary industry professionals. The results show that ESG significantly improves service quality in both countries. However, the direct impact of ESG on reputation is only significant in Indonesia, while in Korea, service quality acts as the main mediator that influences reputation. This difference is due to regulatory and cultural factors, where Korean consumers prioritize service quality over ESG initiatives, while Indonesian consumers are more responsive to sustainability practices. These findings emphasize the importance of tailoring ESG strategies to local market expectations to maximize their impact. The research provides theoretical contributions by strengthening the relationship between ESG, service quality, and reputation and offers practical implications for industry players and policymakers. Moving forward, further research is needed to explore additional moderating factors, such as governance structure and consumer awareness levels, to deepen the understanding of the role of ESG in building business reputation across markets.
Understanding Generation Z’s Shopping Interest on E-Commerce ‘T’: The Role of Usefulness, Trust, User Interface, and Ease of Use in the Bekasi Area Adi Teguh Suprapto; Kevin Yulianto; Kendrick Kendrick
Binus Business Review Vol. 16 No. 2 (2025): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v16i2.12796

Abstract

Despite the rapid growth of Internet users in Indonesia, e-commerce has experienced a notable decline in visitor traffic, raising concerns about shifting consumer behaviors, particularly among young shoppers. The research sought to identify the key drivers and barriers influencing Generation Z’s shopping interest in e-commerce ‘T’, focusing on the Bekasi region—a rapidly urbanizing area with high digital adoption rates among youth. The research examined perceived usefulness, trust, user interface, and ease of use, applying the Technology Acceptance Model (TAM) as a theoretical foundation. Using a quantitative approach, data were collected from 150 Generation Z respondents in Bekasi through structured questionnaires. The responses were analyzed using path analysis in SPSS to determine the strength and significance of each variable’s impact on shopping interest. The results indicate that perceived usefulness (β = 0.406, p < 0.05), trust (β = 0.248, p < 0.05), and user interface (β = 0.173, p < 0.05) significantly influence shopping interest, while perceived ease of use (p > 0.05) does not have a statistically significant effect. These findings suggest that Generation Z prioritizes functional benefits (usefulness), platform reliability (trust), and an engaging digital experience (user interface design) over mere simplicity. The research contributes to existing literature by providing demographic and geographic specificity, analyzing young consumers in Bekasi, a key market often underrepresented in e-commerce research. The insights provide practical recommendations for e-commerce platforms to refine their strategy, emphasizing feature utility, trust-building mechanisms, and user interface or experience enhancements to better attract and retain young shoppers.
Employee Turnover Intention in Indonesian Organizations: The Role of Job Satisfaction (A System Dynamics and Latent Dirichlet Allocation (LDA) Study) Michelle Meily William; Didi Sundiman
Binus Business Review Vol. 16 No. 2 (2025): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v16i2.12972

Abstract

The research investigated employee turnover intention, a critical challenge for organizations, especially in Indonesia. The researchers focused on T and U Organizations, exploring the mediating role of job satisfaction. The descriptive data were gathered from ten informants, adopting a qualitative approach. Latent Dirichlet Allocation (LDA) was used to identify keywords from interviews, integrating these insights into a system dynamics model to simulate policies for improving employee retention. This unique NLP-driven integration offered a novel contribution. System dynamics methodology was extensively utilized to unravel complex, dynamic, and interdependent relationships within the system, offering a powerful approach to understanding intricate dynamics. Model simulations reveal a significant relationship. Increased job satisfaction effectively stabilizes turnover intentions. Key factors influencing job satisfaction include work environment, compensation, and job stress. Qualitative analysis also uncovers emergent factors, such as gender inequality in compensation and leader character, as crucial determinants. The research provides a valuable framework for understanding the intricate interplay between turnover intention and job satisfaction by offering practical insights for organizations and guiding future academic endeavors in the dynamic field of human resource management. The research also offers a robust and valuable tool for decision-makers to evaluate targeted policies aimed at enhancing job satisfaction and reducing turnover.
The Impact of Servant Leadership on Financial Performance and Green Performance: The Mediating Role of Organizational Commitment Hendri Kwistianus; Like Gracia; Gabriela Clarence
Binus Business Review Vol. 16 No. 2 (2025): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v16i2.13127

Abstract

Despite the increasing interest in servant leadership studies and their relationship with green performance, limited research has examined the role of an organization's strategic management aspect. The research applied servant leadership theory to examine how servant leadership influences green and financial performance in Indonesia's manufacturing sector. The research uniquely emphasized organizational commitment as a mediating variable and provided empirical evidence to strengthen the theoretical linkage among these constructs, particularly in the manufacturing sector of Indonesia. The research method involved distributing an online questionnaire through Populix, with a total sample of 300 respondents consisting of employees at various levels who had been working for more than five years in manufacturing companies in Indonesia. Data analysis was conducted Using Partial Least Squares-based Structural Equation Modeling (PLS-SEM) with the assistance of WarpPLS software to test each research hypothesis. The results indicate that servant leadership has a positive and significant influence on both green and financial performance. Additionally, organizational commitment partially mediates the relationship between servant leadership and two variables, strengthening the impact of servant leadership on green performance and financial performance in manufacturing companies in Indonesia. Manufacturing companies in Indonesia can adopt servant leadership to boost green performance through ethical decision-making and environmental responsibility. It enhances efficiency and innovation and reduces costs by empowering employees. The research contributes to the limited existing research that examines the relationship between servant leadership, financial performance, and green performance by exploring the mediating role of organizational commitment within the context of Indonesia’s manufacturing sector.
Understanding Repurchase Intentions in Dental Care: The Mediating Role of Regret and Service Factors Ryan Tegar Pamungkas; Ujang Sumarwan; Megawati Simanjuntak
Binus Business Review Vol. 16 No. 3 (2025): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v16i3.13187

Abstract

In the competitive dental healthcare market of Balikpapan, Indonesia, retaining customers is a critical challenge due to rising competition and increasing awareness of oral health, with 56.9% of the population experiencing dental issues and 80.7% seeking professional care. The research aimed to investigate the determinants of repurchase intention in dental clinic services, focusing on customer expectation, customer experience, service quality, service personalization, and alternative attractiveness, with customer regret as a mediating variable. Using a quantitative approach, data were collected from 255 dental clinic customers in Balikpapan via an online questionnaire, selected through purposive sampling. Structural Equation Modeling with Partial Least Squares (SEM-PLS) analysis was employed to test the relationships. Results show that customer expectation, customer experience, service quality, and service personalization significantly reduce customer regret, which, in turn, positively influences repurchase intention. Conversely, alternative attractiveness increases regret, negatively impacting repurchase intention. Customer regret significantly mediates these relationships, highlighting its critical role in shaping customer loyalty. The findings contribute to regret theory by demonstrating its application in dental healthcare and offer practical strategies for clinics to enhance loyalty. These strategies include improving service quality, leveraging technology for personalization, managing expectations effectively, and countering alternative attractiveness through unique value propositions. The research provides actionable insights for dental clinics in Balikpapan to foster customer retention in a competitive market.
Empowering Green Innovation: How CEO and Firm-Level Factors Shape Sustainable Business Growth in Indonesia Nuraini Sari; Tri Ayu Astari; Pariang Siagian; Nafis Dwi Kartiko
Binus Business Review Vol. 16 No. 2 (2025): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v16i2.13275

Abstract

Climate change, driven by global warming, is a critical global issue affecting air quality and the environment. In response, many companies are adopting sustainable practices such as green product innovation. The research examined the impact of CEO and firm-level factors on financial performance through green product innovation in the raw material-producing sector listed on the Indonesia Stock Exchange from 2020 to 2022. The research focused on five key variables: CEO education, gender, experience, firm size, and firm age, analyzing their effects on the adoption of green product innovation and subsequent impact on company growth and profitability. Secondary data were collected from the company's annual and sustainability reports using purposive sampling, resulting in a sample of 81 companies over three years. Data were analyzed using multiple linear regression and mediation tests. The results show that CEO gender and experience have a significant positive effect on green product innovation, while CEO education does not show a significant effect. Additionally, larger and older companies are more likely to implement green innovations due to their established resources and capacities. Green product innovation positively influences financial performance, reflected in increased sales and operational efficiency. These results suggest that both CEO and firm-level factors play a key role in driving sustainability initiatives that contribute to long-term business growth. The research provides valuable insights for companies aiming to enhance their sustainability strategies and for policymakers encouraging green innovation. Managerial implications point to the importance of fostering experienced leadership and leveraging company resources to support environmentally responsible innovation.
Ecolabeling, Green Advertising, and Branding: Drivers of Green Purchasing Behavior Among Generation Z Amaris Sih Kinanthi; Damayanti Octavia
Binus Business Review Vol. 16 No. 3 (2025): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v16i3.13388

Abstract

Generation Z is highly aware of sustainability and environmental issues, yet skepticism toward sustainability claims and the prioritization of product quality and price pose challenges to green marketing effectiveness. The research examined the influence of green marketing strategies on Generation Z’s consumer behavior in influencing green purchasing behavior. It explored three key elements of green marketing: ecolabeling, green advertising, and green branding. It also assessed the mediating roles of environmental knowledge and green consumption in shaping green buying behavior. A quantitative survey was conducted among 400 Generation Z consumers in Indonesia, and the data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that green marketing strategies significantly impact environmental knowledge, which subsequently influences green consumption and green buying behavior. Transparency in sustainability claims, clear communication of product benefits, and consumer education on environmental issues are essential in fostering trust and engagement. The research offers originality by integrating environmental knowledge and green consumption as mediators in a Generation Z context, providing new empirical insights into how green marketing strategies influence this demographic. It contributes theoretically to consumer behavior literature and offers practical implications for businesses to design marketing strategies that appeal to environmentally conscious consumers. Companies aiming to attract Generation Z must prioritize transparency, consumer education, and engagement to build trust and long-term loyalty. Future research can explore the role of digital marketing and social media in enhancing green consumerism among younger generations.
Integrating Enterprise Risk Management (ERM) and Environmental, Social, and Governance (ESG) Risks into Balanced Scorecard (BSC) for Sustainable Performance in a Rural Bank Ni Putu Gita Rahmaniati; Perminas Pangeran
Binus Business Review Vol. 16 No. 3 (2025): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v16i3.13468

Abstract

The research explored how the integration as Enterprise Risk Management (ERM) based on ISO 31000 with Environmental, Social, and Governance (ESG) risk considerations into a Balanced Scorecard (BSC) framework could enhance sustainable financial performance in small financial institutions. A single-case study was conducted on Rural Bank, PT BPR “C”, while primary and secondary data were collected through questionnaires, interviews, and company documents. Risks were identified, analyzed, evaluated, and addressed in accordance with ISO 31000 principles, while ESG factors were embedded in the strategic mapping of BSC perspectives. The results reveal that environmental risks exert the most significant impact on financial outcomes, notably influencing key indicators such as Non-Performing Loan (NPL), Capital Adequacy Ratio (CAR), and Return on Assets (ROA). They highlight the urgent need for proactive risk mitigation strategies. By mapping risks to strategic objectives, the institution improves transparency, resilience, and alignment between risk management and performance measurement. The findings support extending the Resource-Based View (RBV) and Stakeholder theory, demonstrating that internal capabilities and stakeholder-focused governance can serve as critical drivers of competitive advantage and long-term value creation. The research offers practical contributions by presenting a replicable model that enable rural banks to integrate ESG risk management into their operational and strategic frameworks. However, as a single-case study reliant on selfreported measures, the findings are limited in generalizability. Future research should explore longitudinal impacts and cross-institutional applications to validate and refine the integrated ERM-ESG-BSC framework proposed.

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