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Binus Business Review
Published by Universitas Bina Nusantara
ISSN : 20871228     EISSN : 24769053     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Binus Business Review is an international journal published in March, July, and November hosted by the Research and Technology Transfer Office (LPPM) of Universitas Bina Nusantara. The journal contents are managed by the Binus Business School, Faculty of Economics and Communications, and Forum Manajemen Indonesia (FMI). BBR has been accredited by DIKTI under the decree number 158/E/KPT/2021. BBR provide a forum for lecturers, academicians, researchers, practitioners, and postgraduate students to publish empirical multidiscipline research in business & management research, from operations to corporate governance and marketing. All empirical methods including, but not limited to, qualitative, quantitative, field, laboratory, meta-analytic, and mixed methods are welcome.
Arjuna Subject : -
Articles 1,231 Documents
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Intellectual Capital (IC) Determinants: Impact on Productivity of Islamic Banks Ab. Aziz, Muhammad Ridhwan; Meor Hashim, Ahmad Azwan
Binus Business Review Vol 8, No 3 (2017): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v8i3.3741

Abstract

This research aimed to investigate the relationship between the Intellectual Capital (IC) efficiency empirically. It consisted of human capital, structural capital, capital employed, and relational capital with the impact on the productivity of Islamic banks in Malaysia. The Pulic’s Value-Added Intellectual Coefficient (VAIC) method with the extended and modified version introduced by former scholars was used to measure IC, whereas bank productivity was measured through Assets Turnover Ratio (ATO). Three internal factors that might have determinants effect on VAIC, namely bank size, bank risks, and leverage were further tested to find their relationship. Structural stability tests and dynamic regression models for panel data were also used for the data of 16 Islamic banks in Malaysia from 2009 to 2016. The panel-corrected standard errors estimation technique was used to estimate a panel regression model with bank productivity and VAIC as the dependent variables. The regression analysis suggests that Malaysian Islamic banks are depending heavily on the capital employed component of intellectual capital, followed by human capital, structural capital, and relational capital. The results also suggest that bank’s risks and leverage play a major role in determining intellectual capital. The findings may serve as a useful input for Islamic bankers to indicate whether the contribution of intellectual capital and its components needs further improvement which it has produced the best results, and internal factor might affect IC.
Analisis Kinerja Situs Web Perusahaan Asuransi Umum Terbuka Studi Kasus: 8 (Delapan) Perusahaan Asuransi Umum Terbuka di Indonesia Djojo, Brata Wibawa
Binus Business Review Vol 3, No 1 (2012): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v3i1.1346

Abstract

The company’s product and service can be uploaded and accessed in website. It will make the customer easier to find for any information of product offered or about the company itself through company’s website. Product(s) and service(s) information of the general insurance company in the website are the important things to make their customer learn about the product, know the company and (perhaps) make a transaction on there. This research is to measure the website performance of the go-public general insurance companies: how they fulfill the customer expectation of the information and service provided in their website properly. The research uses a non-statistical method, Quality Function Deployment (QFD) methodology. It uses House of Quality tool in graph and matrices to gather the Voice of Customer (VoC) for customer’s requirements of website performance and the Voice of the Engineer (Technical Requirements), which is described for the website characteristic in terms of the function itself. Through this analysis, it will be set the development targets of the website performance of 8 (eight) go-public general insurance companies in Indonesia. It may be as an input for each company to review their website performance further.
Perilaku Kreatif Pekerja Call Center: Peran Komunikasi dan Dukungan Training Center Setiadi, Nugroho J.
Binus Business Review Vol 4, No 2 (2013): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v4i2.1378

Abstract

Call center business in Indonesia is growing rapidly worldwide. This condition has had repercussions for a growing number of call center workers needed. They are forced to be more creative in performing their duties. This study aims to determine the role of communication and training center in supporting the creative performance of workers in call centers. The survey was conducted by distributing questionnaires to 100 respondents (employees) of the 3 major companies in the field of telecommunication services in Indonesia. Regression analysis was used to analyze the data to examine the role of communication and training support center on creative performance. The results indicated that communication and training support center significantly influence the creative behavior in call center workers. Communication quality shown in the telecommunication service provider companies, such as the media quality, simplicity of information, dissemination of information, loads of information, and accuracy of messages, has shown good quality. In addition, the training program has shown its support for call center workers in the form of program effectiveness through research and data collection, determining the materials, training methods, choosing a coach, preparing facilities, selecting and implementing the program.
Sensitivity of Capital Market Development to Public Debt in Nigeria Emenike, Kalu Onwukwe; Amu, Ugwueze Christian; Chigbu, Ezeji Emmanuel
Binus Business Review Vol 7, No 3 (2016): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v7i3.1491

Abstract

This article investigated the sensitivity of capital market development to public debt in Nigeria using descriptive statistic, regression analysis, and the Engle-Granger co integration techniques for the period ranging from 1981 to 2014. The estimates from the descriptive analysis showed that both the market capitalization and public debt series were not normally distributed at 5% significance level. The ADF unit root test showed that the market capitalization and public debt series were integrated of order one (i.e., I (1)). The results from the regression model provide evidence to show that capital market development is not sensitive to domestic debt at any conventional level, but it is sensitive to external debt at 10% significance level. The estimates of the Engle-Granger co integration tests show that capital market development is not co integrated with public debt. It is recommended that capital market and debt management authorities should formulate policies will enhance linkage between the markets.
Capital Flight and the Economic Growth: Evidence from Nigeria Lawal, Adedoyin I.; Kazi, Kelechi Promise; Adeoti, Johnson Olabode; Osuma, Osagie Godswill; Akinmulegun, Sunday O.; Ilo, Bamidele
Binus Business Review Vol 8, No 2 (2017): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v8i2.2090

Abstract

This research examined the impact of capital flight and its determinants on the Nigerian economy using the Autoregressive Distributed Lag (ARDL) model to analyze data source from the period of 1981 to 2015. The variables included current account balance, capital flight, foreign direct investments, foreign reserve, inflation rate, external debt, and the real gross domestic product. It was to examine the existence of a long run relationship among the variables studied. The result indicates that capital flight has a negative impact on the economic growth of Nigeria. Therefore, there is a need for government to implement policies that will promote domestic investment and discourage capital flight from Nigeria.
Pengaruh Kepuasan Kerja terhadap Loyalitas Staf Reception pada Hotel X di Madiun Jawa Timur Basalamah, Anwar
Binus Business Review Vol 3, No 1 (2012): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v3i1.1337

Abstract

Reception staff loyalty is much influenced by several factors, one of them is job satisfaction. Employee job satisfaction plays important role in creating employee loyalty. For hoteliers who serve as provider of accommodation services, the demand for the creation of quality human resources is maximum achievement. One of the important section in the front office is receptionist. Today, hoteliers pay very close attention because the employee turnover will certainly affect the consistency of services offered by the hotel. Therefore, the hotel is getting active in increasing the satisfaction of its staff in order to minimize employee turnover especially in a very important role such the receptionist. Although the validity of the relationship between job satisfaction and reception staff loyalty is still an exciting debate, the result of the research conducted in the Hotel X is expected to help increase employee satisfaction in order to create quality of life that will improve labor productivity.
Impact of E-Service Quality and Customer Value on Customer Satisfaction in LocalBrand Candra, Sevenpri; Juliani, Mita
Binus Business Review Vol 9, No 2 (2018): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v9i2.4650

Abstract

This research aimed to investigate the impact of e-service quality and customer value on customer satisfaction. This research was descriptive-associative in which researcher described not only the value of research variables but also the influence or relationship between independent variables and the dependent variable. A survey on e-marketplace of online fashion local brand in Indonesia was conducted. Using purposive sampling, the researcher distributed questionnaires to buyers or customers on the LocalBrand (LB) website, and 150 questionnaires were analyzed. Partial Least Square (PLS) was used as the statistic method for analyzing the research model. The results show that customer value has a significant influence on the customer satisfaction. However, e-service quality does not have a significant influence on customer satisfaction.
Evaluasi Pengendalian Internal dan Sistem Akuntansi atas Penerimaan Kas dan Piutang Premi Asuransi pada PT H Seoulinda, Nena; Wicaksono, Aries
Binus Business Review Vol 3, No 2 (2012): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v3i2.1369

Abstract

PT H is an insurance company that only serves a group of life insurance. The purpose of this research is to evaluate the entity’s internal control and accounting system on cash receipt and insurance premium receivables. To conduct the research, the researcher used a method based on Committe of Sponsoring Organization or usually known as COSO. The data were collected from literatures such as textbooks, and other references, such as theories and scientific opinions related to this topic. Apart from the theories, researcher performed interviews, spread questionnaries, and observations to the entity. The internal control and accounting system in PT H has been well organized by the management and in accordance with the standards and the Entity’s policy. But other than that, the researcher found several weakness that should be a concern of management, especially on the Entity’s documentation and the delivery of information. Therefore, the researcher recommends that serial number in documents such as receipt, payment request form, and accounting request form should have been printed; to create a new company policy related to the delivery and receiving of files; and to make a written rules related to the Entity’s code of ethics and rules how to deliver information between sections and subsections.
Pengaruh Komunikasi Pelayanan dan Kepuasan terhadap Loyalitas Pelanggan di 7-Eleven Buaran Logahan, Jerry Marcellinus; Putri, Yohana Tiara Eka
Binus Business Review Vol 4, No 2 (2013): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v4i2.1404

Abstract

This research was motivated by low communication in the business retail in terms of service from employees to customers. It influences the decline in customer satisfaction and leads to customer loyalty at a very low level. This study aims to identify and analyze the significance of the influence of customer service (X1) and customer satisfaction (X2) on customer loyalty (Y). Research was conducted in February - May 2013 held at 7-Eleven Buaran Jakarta. Research used quantitative method by using questionnaires filled directly by the visitors of 7-Eleven Buaran with a population of 19.920 people and a sample of 100 people, calculated using the Slovin formula. Validity test, reliability, normality, correlation, regression, hypothesis, and the determination carried out in this study using the data processed using SPSS (Statistical Product and Service Solutions) version 16.0. Results indicated that customer service has significant influence by 14.6% on customer loyalty, customer satisfaction has a significant effect of 8.5% on customer loyalty, and customer service and customer satisfaction have significant influence amounted to 15,2%. Thus, this study showed that customer service and customer satisfaction have a significant effect on customer loyalty in 7-eleven Buaran Jakarta.
Aggregate Planning to Minimize Cost of Production in Manufacturing Company Noegraheni, Enny; Nuradli, Hasbi
Binus Business Review Vol 7, No 1 (2016): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v7i1.1448

Abstract

The rapid growth of seafood industry has lead to fierce competition. PT Anela is one of the major players in its industry. The company needs to develop a good strategy for competitive advantage in winning the competition. PT Anela is one of the ma jor players in the seafood industry. However, they have limitation in production capacity. The objectives of this study are to calculate the forecast demand and to develop aggregate production planning for PT Anela to meet demand with the lowest cost. The data is gathered through literature review and secondary data gathered directly from the company itself. The demand data from past three years was used to forecast demand using linear regression with seasonal index. Furthermore, all data was analyzed and used to design aggregate planning by using three strategies namely Chase, Level and Mixed strategy which calculated by POM for Windows. The results of this study show that the mixed strategy is the optimal strategy .

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