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All Journal EBBANK: Jurnal Ilmiah Bidang Ekonomi, Bisnis dan Perbankan Prima Ekonomika : Jurnal Ekonomi dan Bisnis Solusi: Jurnal Kajian Ekonomi dan Bisnis JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Jurnal Pengabdian Masyarakat - Teknologi Digital Indonesia Hikmayo: Jurnal Pengabdian Masyarakat JMMU: Jurnal Mahasiswa Manajemen dan Umum
Herlambang, Susatyo
Akademi Manajemen Administrasi Yogyakarta
Religion Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences Transportation Other

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THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AT PANEMBAHAN SENOPATI REGIONAL PUBLIC HOSPITAL BANTUL REGENCY SPECIAL REGION OF YOGYAKARTA Susatyo Herlambang; Putri Karnihajir; Suliantoro
JMMU: JURNAL MAHASISWA MANAJEMEN DAN UMUM Vol. 3 No. 1 (2026): JMMU: Jurnal Mahasiswa Manajemen dan Umum
Publisher : LPPM AKADEMI MANAJEMEN ADMINISTRASI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/jmmu.v3i1.426

Abstract

This study aims to determine the effect of service quality on patient satisfaction at Panembahan Senopati Regional Public Hospital, Bantul Regency, Special Region of Yogyakarta. The service quality variable is measured using five indicators, namely tangibles, reliability, responsiveness, assurance, and empathy, along with the patient satisfaction variable. This research employs a descriptive quantitative method. The population in this study consists of 25,022 patients, with a sample size of 100 respondents determined using the Slovin formula. Data collection techniques were carried out through direct observation and the distribution of questionnaires using a Likert scale. The data analysis method used is simple linear regression with the assistance of SPSS version 26. The results of this study indicate that service quality has a positive effect on patient satisfaction. This means that the better the service quality provided, the higher the level of patient satisfaction at Panembahan Senopati Regional Public Hospital, Bantul Regency, Special Region of Yogyakarta.
PENGARUH KUALITAS SISTEM PENDAFTARAN ONLINE PADA APLIKASI MOBILE JKN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RSU PERMATA HUSADA BANTUL DAERAH ISTIMEWA YOGYAKARTA Fakhruddin Fauzan; Susatyo Herlambang
JMMU: JURNAL MAHASISWA MANAJEMEN DAN UMUM Vol. 2 No. 2 (2026): JMMU: Jurnal Mahasiswa Manajemen dan Umum
Publisher : LPPM AKADEMI MANAJEMEN ADMINISTRASI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/jmmu.v2i2.289

Abstract

This study aims to determine the Effect of the Quality of the Online Registration System on the Mobile JKN Application on Outpatient Satisfaction at Permata Husada Bantul DIY Hospital. This study uses a quantitative approach with a survey method. The population in this study were patients who used the online registration service on the Mobile JKN application, with a sample of 50 respondents using a purposive sampling technique. Data were collected through observation, questionnaires, documentation and literature studies by obtaining research results that there is a positive and significant effect of the quality of the online registration system on the Mobile JKN application on user satisfaction, with this significance <0.05 (0.000 <0.005) and a determination coefficient value of 0.536 indicating that 53.6% on the level of user satisfaction. With this, improving the quality of the system for online registration on the Mobile JKN application can increase the satisfaction of outpatients at Permata Husada Bantul DIY Hospital.
Co-Authors ARY SUBIYANTORO Christantra Yoga Grahito Hutomo Endah Wening Budiningrum Fakhruddin Fauzan Herman Wahyu dwi Maelana Himawan Agung Nugroho Janna Prafika Mochamad Rofik Muhammad Fatkhurohman Albashori Muhammad Isnaini Fathoni Mursyid Mursyid Prihartanto Eko Wibowo Putri Karnihajir Sri Wahyuning Subandi Subandi Suhartapa Suhartapa Suliantoro Wilis Fahlefi