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All Journal Pinisi Business Administration Review Jurnal Ilmiah Pengabdian dan Inovasi Business Research and Administration Innovation (BRAIN)
Arsianita Nur Fattah
Universitas Negeri Makassar
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Process Consultation in Improving the Effectiveness of Regional Police Competent Sub-Division Groups: A Qualitative Study Alifia Ainun Rizky; Arsianita Nur Fattah
Business Research and Administration Innovation Vol. 3 No. 1 (2026): BRAIN - APRIL
Publisher : Fakultas Ilmu Sosial dan Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32457/brain.v3i1.60

Abstract

This study examines the effectiveness of the Competency Sub-Division (Subbagkompeten) group at the Human Resources Bureau (Ro SDM) of the X Regional Police using a qualitative approach with the group-level diagnostic model from Cummings and Worley (2015). The study aims to describe the dynamics of group effectiveness in terms of input, goal clarity, task structure, group composition, group functioning, and work norms, and to design appropriate interventions. Data were collected through semi-structured interviews with six participants (one sub-division head, one affairs officer, and four administrative non-commissioned officers), supported by observations, questionnaires, and document studies from September to December 2022. Data analysis was conducted using verbatim and stream analysis approaches. The results show that the overall effectiveness of the Sub-Division is in the high category, but there are significant problems in the group functioning component, particularly related to the lack of personal initiative in decision-making and dependence on external communication on a single personnel. These findings cause obstacles to achieving group output. Based on the diagnostic results, this study recommends process consultation intervention as an appropriate approach to improve communication, interpersonal relationships, and overall group effectiveness. This research provides a practical contribution to police organizations in managing human resources at the work group level
Penguatan Kompetensi Mahasiswa Melalui Program Kunjangan Industri di PT. Victoria Care Indonesia Tbk Arsianita Nur Fattah; Alifia Ainun Rizky; Zulfikar; Fitriana
Jurnal Ilmiah Pengabdian dan Inovasi Vol. 4 No. 3 (2026): Jurnal Ilmiah Pengabdian dan Inovasi
Publisher : Insan Kreasi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57248/jilpi.v4i3.773

Abstract

The industry visit based on a mini research project has become an important component in the learning process of Business Administration students at Universitas Negeri Makassar. This program involved 126 students who visited PT Victoria Care Indonesia Tbk in Bali, a company in the cosmetics industry. The activity consisted of three main stages: preparation, implementation, and evaluation, including technical briefings, observation of the production process, presentations by industry practitioners, and discussions. Data was collected through observations, research reports, and post-activity evaluations. The findings show that this program provides contextual learning experiences, enhancing students' understanding of production systems, operational management, quality control standards, and professional work culture. Additionally, the program improved students' critical reflection skills, allowing them to link theoretical concepts with practical applications. This industry visit has proven to be an effective community engagement model, supporting the integration of theory and practice in Business Administration education.
Complaint Handling Performance in the Jogja Smart Service: Responsiveness and SOP Compliance Arsianita Nur Fattah; Asmansyah Asmansyah; Muhammad Lukman Hakim; Magda Faradiba Mauludia Agung
Pinisi Business Administration Review Volume 8 Number 1, March 2026
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v8i1.76402

Abstract

The development of e-government has encouraged the use of digital applications in public services, including citizen complaint systems. The Yogyakarta City Government developed the Jogja Smart Service (JSS) to facilitate online reporting, monitoring, and resolution of public complaints. However, delays in response and several complaints that are not consistently followed up on remain. This study aims to analyze the performance of the JSS complaint service, focusing on staff responsiveness, follow-up mechanisms, and compliance with standard operating procedures (SOP). This research employed a descriptive qualitative approach, using in-depth interviews, limited observation, and document reviews of complaint records and related regulations. Data were analyzed through reduction, presentation, and conclusion drawing. The findings show that JSS improves service accessibility and simplifies complaint recording, yet responsiveness remains uneven across implementing agencies. Follow-up mechanisms function, but the duration of case resolution and documentation of evidence are not always consistent. Compliance with SOP remains partial, particularly for complaints that require cross-agency coordination. In conclusion, the JSS complaint service performs moderately effectively but requires improvements in responsiveness, standardized follow-up procedures, and stricter enforcement of SOPs. These findings provide insights for improving digital complaint management in local government.
Co-Authors Alifia Ainun Rizky Asmansyah Asmansyah Fitriana Magda Faradiba Mauludia Agung Muhammad Lukman Hakim Zulfikar