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All Journal Pinisi Business Administration Review Jurnal Ilmiah Pengabdian dan Inovasi Business Research and Administration Innovation (BRAIN)
Arsianita Nur Fattah
Universitas Negeri Makassar
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Process Consultation in Improving the Effectiveness of Regional Police Competent Sub-Division Groups: A Qualitative Study Alifia Ainun Rizky; Arsianita Nur Fattah
Business Research and Administration Innovation Vol. 3 No. 1 (2026): BRAIN - APRIL
Publisher : Fakultas Ilmu Sosial dan Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32457/brain.v3i1.60

Abstract

This study examines the effectiveness of the Competency Sub-Division (Subbagkompeten) group at the Human Resources Bureau (Ro SDM) of the X Regional Police using a qualitative approach with the group-level diagnostic model from Cummings and Worley (2015). The study aims to describe the dynamics of group effectiveness in terms of input, goal clarity, task structure, group composition, group functioning, and work norms, and to design appropriate interventions. Data were collected through semi-structured interviews with six participants (one sub-division head, one affairs officer, and four administrative non-commissioned officers), supported by observations, questionnaires, and document studies from September to December 2022. Data analysis was conducted using verbatim and stream analysis approaches. The results show that the overall effectiveness of the Sub-Division is in the high category, but there are significant problems in the group functioning component, particularly related to the lack of personal initiative in decision-making and dependence on external communication on a single personnel. These findings cause obstacles to achieving group output. Based on the diagnostic results, this study recommends process consultation intervention as an appropriate approach to improve communication, interpersonal relationships, and overall group effectiveness. This research provides a practical contribution to police organizations in managing human resources at the work group level
Penguatan Kompetensi Mahasiswa Melalui Program Kunjangan Industri di PT. Victoria Care Indonesia Tbk Arsianita Nur Fattah; Alifia Ainun Rizky; Zulfikar; Fitriana
Jurnal Ilmiah Pengabdian dan Inovasi Vol. 4 No. 3 (2026): Jurnal Ilmiah Pengabdian dan Inovasi
Publisher : Insan Kreasi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57248/jilpi.v4i3.773

Abstract

The industry visit based on a mini research project has become an important component in the learning process of Business Administration students at Universitas Negeri Makassar. This program involved 126 students who visited PT Victoria Care Indonesia Tbk in Bali, a company in the cosmetics industry. The activity consisted of three main stages: preparation, implementation, and evaluation, including technical briefings, observation of the production process, presentations by industry practitioners, and discussions. Data was collected through observations, research reports, and post-activity evaluations. The findings show that this program provides contextual learning experiences, enhancing students' understanding of production systems, operational management, quality control standards, and professional work culture. Additionally, the program improved students' critical reflection skills, allowing them to link theoretical concepts with practical applications. This industry visit has proven to be an effective community engagement model, supporting the integration of theory and practice in Business Administration education.
Complaint Handling Performance in the Jogja Smart Service: Responsiveness and SOP Compliance Arsianita Nur Fattah; Asmansyah Asmansyah; Muhammad Lukman Hakim; Magda Faradiba Mauludia Agung
Pinisi Business Administration Review Volume 8 Number 1, March 2026
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v8i1.76402

Abstract

The development of e-government has encouraged the use of digital applications in public services, including citizen complaint systems. The Yogyakarta City Government developed the Jogja Smart Service (JSS) to facilitate online reporting, monitoring, and resolution of public complaints. However, delays in response and several complaints that are not consistently followed up on remain. This study aims to analyze the performance of the JSS complaint service, focusing on staff responsiveness, follow-up mechanisms, and compliance with standard operating procedures (SOP). This research employed a descriptive qualitative approach, using in-depth interviews, limited observation, and document reviews of complaint records and related regulations. Data were analyzed through reduction, presentation, and conclusion drawing. The findings show that JSS improves service accessibility and simplifies complaint recording, yet responsiveness remains uneven across implementing agencies. Follow-up mechanisms function, but the duration of case resolution and documentation of evidence are not always consistent. Compliance with SOP remains partial, particularly for complaints that require cross-agency coordination. In conclusion, the JSS complaint service performs moderately effectively but requires improvements in responsiveness, standardized follow-up procedures, and stricter enforcement of SOPs. These findings provide insights for improving digital complaint management in local government.
Career Guidance Implementation in Supporting Job Readiness of Business Administration Students Alifia Ainun Rizky; Arsianita Nur Fattah; Henni Zainal; Muh Rizal S; Nurfaidah Ardis
Pinisi Business Administration Review Volume 8 Nomor 2, September 2026
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v8i2.88974

Abstract

Business Administration students face increasing complexity in planning their careers because of the broad, multidisciplinary scope of the field, while career guidance services in Indonesian higher education remain limited and inconsistently integrated into the curriculum. This study explores the implementation of an individual, course-interest-based career guidance model facilitated by a psychologist and its role in supporting the job readiness of Business Administration students at Universitas Negeri Makassar. A descriptive qualitative approach was used, involving thirteen final-semester students selected purposively, with data collected through in-depth interviews, participant observation, and documentation, and analyzed using the interactive model of Miles, Huberman, and Saldana. The guidance process helped students clarify their career direction, become more aware of competencies still needing development, and gain greater confidence in facing the transition to the workforce, although limited session time, late help-seeking, and weak curricular integration remained obstacles. Course-interest-based career guidance meaningfully supports students' career identity and human capital, but requires stronger institutional support to be sustained and scaled.
Policy for Controlling the Conversion of Agricultural Land to Non-Agricultural Use: A Supply-Side and Demand-Side Analysis Arsianita Nur Fattah; Henni Zainal; Alifia Ainun Rizky; Andi Mahdiana Mardatillla
Pinisi Business Administration Review Volume 8 Nomor 2, September 2026
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v8i2.82279

Abstract

The conversion of agricultural land to non-agricultural use is a policy problem shaped by the interaction of pressures on the supply and demand sides. This study aims to analyze the root causes of agricultural land conversion and to determine priority policy alternatives for controlling it. It employs a public policy analysis approach in two stages: problem structuring, which uses Dunn’s hierarchical method to identify the immediate causes, underlying causes, and root causes on both the supply and demand sides; and the Non-Dominated Alternatives Method (NDAM), which is used to select policy alternatives. Data were obtained through a documentation study of data from Statistics Indonesia (BPS), the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (ATR/BPN), and the Ministry of Agriculture, as well as regulations and scientific articles. The NDAM analysis used six policy evaluation criteria: effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. The results show that land conversion is driven by weak economic incentives for farming, growing pressure from the demand for non-agricultural land, and suboptimal control of spatial land use. NDAM produced three non-dominated alternatives: strengthening economic incentives for farmers, strengthening spatial use control and licensing, and an integrated policy combining farmer incentives with spatial control. These findings underscore the need for a policy approach that integrates interventions on both the supply and demand sides.
Co-Authors Agung, Magda Faradiba Mauludia Alifia Ainun Rizky Andi Mahdiana Mardatillla Asmansyah Asmansyah Fitriana Henni Zainal Muhammad Lukman Hakim Nurfaidah Ardis S, Muh. Rizal Zulfikar