p-Index From 2021 - 2026
0.562
P-Index
This Author published in this journals
All Journal JURNAL LENTERA BISNIS
Amiruddin Amiruddin
Universitas Pendidikan Muhammadiyah Sorong

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

PENGARUH KEPUASAN DAN CITRA MALL PARAGON SORONG TERHADAP LOYALITAS PELANGGAN DI KOTA SORONG PROVINSI PAPUA BARAT DAYA Maurits Flourance Noya; Mervin Komber; Pahmi Pahmi; Amiruddin Amiruddin
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2366

Abstract

This study aims to analyze the influence of Mall Paragon Sorong's image and customer satisfaction on customer loyalty, both partially and simultaneously. The background of this research is the intense competition in the retail industry in developing cities such as Sorong and the theoretical gap regarding the relationship between image, satisfaction, and loyalty in the context of modern shopping centers in Eastern Indonesia. This study employs a quantitative approach with a survey method. The research population consists of all visitors to Mall Paragon Sorong who have shopped at least twice. The sample was determined to be 100 respondents using the Hair et al. formula (number of indicators multiplied by 5-10). Data collection techniques used questionnaires with a 1-4 Likert scale. Data analysis included validity tests, reliability tests, multiple regression analysis, t-test (partial), F-test (simultaneous), and coefficient of determination (R²). The results showed that: (1) customer satisfaction has a significant influence on customer loyalty with a significance value of 0.000 (<0.05) and a regression coefficient of 0.476; (2) mall image does not have a significant influence on customer loyalty with a significance value of 0.503 (>0.05) and a regression coefficient of 0.044; (3) simultaneously, customer satisfaction and mall image have a significant influence on customer loyalty with an F-value of 20.167 and a significance of 0.000 (<0.05). The coefficient of determination (R²) value of 0.294 indicates that 29.4% of the variation in customer loyalty can be explained by customer satisfaction and mall image, while the remaining 70.6% is explained by other variables outside the study. The conclusion of this study is that customer satisfaction is the dominant factor influencing loyalty at Mall Paragon Sorong, while mall image has no direct influence. The recommendation for mall management is to prioritize improving visitor satisfaction through better service quality, facilities, and shopping experience.  
PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KENYAMANAN PENUMPANG TERMINAL TIPE B DI PAPUA BARAT DAYA Nelwan Solossa; Pahmi Pahmi; Andi Irwan; Amiruddin Amiruddin
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2388

Abstract

Passenger comfort is an important indicator of the successful management of land transportation terminals. However, based on initial observations and an evaluation by the Land Transportation Management Agency of Region XXIII Southwest Papua (2024), Type B terminals in this new province still face various problems, including poor cleanliness, limited physical facilities, low quality of service from officers, and failure to meet Minimum Service Standards. This study aims to analyze the partial and simultaneous effects of service quality and facilities on passenger comfort at Type B Terminals in Southwest Papua Province. His study employs a quantitative approach with an associative research type. The population consisted of all passengers at Type B Terminals in Southwest Papua, with a sample of 65 respondents determined using the Hair et al. formula (number of indicators multiplied by 5–10). The sampling technique used was purposive sampling. Data were collected through a questionnaire using a 4-point Likert scale that had been tested for validity (r-critical 0.244) and reliability (Cronbach's Alpha > 0.60). Data analysis used multiple linear regression, t-tests, F-tests, and the coefficient of determination. The results show that: (1) service quality has a positive and significant effect on passenger comfort with a regression coefficient of 0.111 and a significance value of 0.009; (2) facilities have a positive and significant effect on passenger comfort with a regression coefficient of 0.748 and a significance value of 0.000; (3) simultaneously, service quality and facilities have a positive and significant effect on passenger comfort with an F-value of 73.268 (significance 0.000) and a coefficient of determination (R Square) of 0.703, meaning that 70.3% of the variation in passenger comfort is explained by both variables. Therefore, the hypotheses stating that service quality and facilities affect passenger comfort are accepted. This study recommends that local governments and terminal managers prioritize the improvement of physical facilities while simultaneously developing officer competencies through continuous excellent service training.
ANALISIS EFEKTIFITAS SISTEM PEMENTAUAN PENGENDALIAN DAN PENGAWASAN (SISPANDALWAS) PADA KAWASAN KONSERVASI PERAIRAN DAERAH RAJA AMPAT Florentina Utriana Bame; Andi Irwan; Wa Ode Likewati; Amiruddin Amiruddin
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2404

Abstract

The Raja Ampat Regional Marine Conservation Area (KKPD) is a global center of marine biodiversity that requires an effective monitoring, control, and surveillance (MCS) system to ensure ecosystem sustainability. This study aims to analyze the effectiveness of the MCS system in KKPD Raja Ampat, identify implementation obstacles, and examine its impact on marine ecosystem sustainability. This research employed a qualitative approach with a case study design. Primary data were collected through in-depth interviews with 15 informants from six stakeholder categories (UPTD managers, law enforcement officers, the Marine and Fisheries Office, local communities and fishermen, tourism operators, and conservation NGOs) and participatory observation. Secondary data included regulations, management reports, statistical data, and relevant literature. Data analysis used Miles, Huberman, and Saldaña’s interactive model consisting of data reduction, data display, and conclusion drawing. Data validity was ensured through source, technique, and theory triangulation. The results indicate that MCS effectiveness in KKPD Raja Ampat is partial: ecological monitoring functions reasonably well with NGO partner support, but human activity monitoring remains weak; the control system has an adequate regulatory framework but faces significant implementation gaps; and the surveillance system has limited coverage due to insufficient patrol infrastructure and technology. Key obstacles include resource constraints, institutional coordination, socio-cultural factors, and law enforcement challenges. The impact of MCS effectiveness on the ecosystem is reciprocal, where well-managed areas show healthy ecological conditions, while poorly monitored areas experience degradation. This study recommends strengthening institutional capacity, increasing technology investment, enhancing inter-agency coordination, and developing community participation in KKPD Raja Ampat management.