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Kalangi, Johnny A. F
Sam Ratulangi University
Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Transportasi Online GrabBike Pada Mahasiswa Fakultas Ilmu Sosial Dan Politik Universitas Sam Ratulangi Soromi, Reinhard K.; Pelleng, Frendy A. O.; Kalangi, Johnny A. F.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 9, No 1 (2019): Jurnal Administrasi Bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.9.1.2019.23527.19-27

Abstract

The purpose of this study was to determine the effect of service quality on customer satisfaction using GrabBike online transportation services to students of the Sam Ratulangi University Faculty of Social and Political Sciences. This type of research is quantitative descriptive. The relationship between quality of service and costumer satisfactions assists the costumer in revising its perception of service quality. Data Validity Test Results obtained all statement items declared valid. Data reliability test results of data obtained are stated that the data is reliable. The results of simple linear regression cost value more then the regression coefficient so that the regression coefficient is positive. The results of hypothesis test based on the significance value of the Coefficients table obtained significance, so that it can be concluded that the service quality variable affects the variable customer satisfaction. The test results of the coefficient of determination Adjusted R Square value which states the variable customer satisfaction is influenced by service quality variables, while the remaining is influenced by other variables that are not in this study. hence the correlation coefficient, which is included in the strong category so that there is a strong relationship between the quality of service to customer satisfaction and online GrabBike transportation to students of the Faculty of Social and Political Sciences, Sam Ratulangi University.
Pengaruh Kualitas Produk Terhadap Loyalitas Pelanggan Kosmetik Wardah di Transmart Bahu Manado Nyonyie, Riska Asnawi; Kalangi, Johnny A. F.; Tamengkel, Lucky F.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 9, No 3 (2019)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.9.3.2019.25123.18-24

Abstract

This study aims to determine the effect of Product Quality on Customer Loyalty Wardah Cosmetic at Transmart Bahu Manado. This research method uses a quantitative method, with a sample of 96 respondents who are Wardah product costumers. The sampling techniques in this study are using Purposive Sampling. Data collection techniques in this study were questionnaires. The data analysis method used in this study is a simple regression data analysis method with an associative approach to see a causal relationship that includes validity test, reliability test, and simple regression analysis processed using the help of computer program SPSS 25. From the test result can be known statistically, it can be seen clearly that the independent variable Product Quality affects the dependent variable Customer Loyalty. The result of the study show: Based on the calculation results of the determinant coefficient obtained the R square value of 0,725 or 72,5% which states that there is variable influence Product Quality on the variable Customer Loyalty, while the remaining 24,5 % is influenced by other factors not present in this study. This shows that Product Quality has a significant effect on Customer Loyalty. Where if the Product Quality is getting better, Customer Loyalty will be higher too.
Pengaruh Multi Level Marketing Terhadap Penjualan Produk Serum Vitamin C Salisa Effendi, Wiranto J. C; Kalangi, Johnny A. F.; Mukuan, Danny D. S.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 9, No 3 (2019)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.9.3.2019.25516.73-82

Abstract

The purpose of this study was to examine the effect of Multilevel Marketing on the sale of Serim Vitamin C Salisa. Cosmetics has become one of the human needs in general. One of the cosmetics companies that saw this opportunity and marketed its products in Indonesia, namely PT. Aura Cantik Indonesia. This type of research is quantitative research. The data validity test results obtained all items in question declared valid. Furthermore, Anova output above is known that the calculated F value = 744,645 with a significance of 0,000 <0.05 then the regression model can be used to predict Multi-Level Marketing (X) variables or in other words, there are the influence of Multi-Level Marketing (X) variables on Sales variables ( Y). Furthermore, the results of the Determination Coefficient Test, R Square of 88.5% which states that the variable Sales of Vitamin C Salisa (Y) Serum Products is influenced by the Multi-Level Marketing (X) influence variable, while the remaining 11.5% is influenced by other variables that are not in this study.
PENGARUH DARI KUALITAS KERJA DAN PENGAWASAN TERHADAP KINERJA PEGAWAI DI BADAN KEPEGAWAIAN DAN DIKLAT KABUPATEN MINAHASA SELATAN Ulaan, Pingkan Elizabeth; Areros, William A.; Kalangi, Johnny F.
AGRI-SOSIOEKONOMI Vol. 18 No. 1 (2022)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35791/agrsosek.v18i1.55204

Abstract

This study aims to determine whether there is an effect of work quality and monitoring on employee performance in the Personnel and Training Agency of South Minahasa Regency. This research uses quantitative research methods. In this study, there are two variables, namely the independent variable (X) and the dependent variable (Y) where the independent variable (independent) is the quality of work and supervision and the dependent variable (dependent) in this study is employee performance. The data analysis carried out in this study was instrument test, classical assumption test, and multiple linear regression analysis. The results of the study indicate that the quality of work, supervision, and both simultaneously affect the performance of employees at the Personnel and Training Agency of South Minahasa Regency. Through the determination test, it was found that the effect of work quality and supervision was 52.6%, the remaining 47.4% was explained by other variables not examined in this study.
Co-Authors Abbas, Afnan I. Andro Tumbelaka, Andro Barcelona, Oktavianus Danny D. S. Mukuan, Danny D. S. Duan, Remart R. Effendi, Wiranto J. C Karundeng, Nikita Laurens, Sondakh Kelvin Manengkey, Virgin M. Margaret, Merita Menajang, Sandy Andreo Nyonyie, Riska Asnawi Paulus Kindangen PELLENG, FRENDY A. O. Riane Pio Soromi, Reinhard K. Tamengkel, Lucky F. Tamengkel, Lucky F. TINNEKE TUMBEL Ulaan, Pingkan Elizabeth Walangitan, Olivia F. C. William A. Areros Wowiling, Christine Natalia